It was helpful to have everything in one place, and I appreciated being able to view my company information easily. Review collected by and hosted on G2.com.

It was really slow and felt outdated. I also had to reset my password almost every time I tried to log in, which got frustrating. Review collected by and hosted on G2.com.

it is easy it use and is fully functional Review collected by and hosted on G2.com.

nothing really, it's easy to use so haven't run into any errors yet Review collected by and hosted on G2.com.

UKG Pro provides incredible information. Review collected by and hosted on G2.com.

UKG is awesome and there is really nothing that I dislike about it. Review collected by and hosted on G2.com.

UKG pro is easy to submit and approve time off requests. It is relatively easy to change time schedules on demand. I don't have other products to compare it against from a time management perspective, but it works well for our use here. Review collected by and hosted on G2.com.

I haven't really had a bad experience with UKG pro so far, but I also only really use it for fairly basic things. Review collected by and hosted on G2.com.

I find UKG Pro extremely valuable as it serves as our core HRIS and payroll platform, integrating seamlessly into our operations. It enables us to efficiently support both our national manufacturing staff and corporate office through its recruitment, onboarding, HR administration, and payroll functionalities. The seamless system and cohesive user experience it offers truly stand out, ensuring simplicity and ease of use across the various HR processes. The quality of support provided is excellent, and having the support tailored to the value of the service and product is crucial for us. For a manufacturing company constantly adjusting to order volumes and expanding our hiring needs, UKG Pro provides a centralized platform that simplifies managing payroll, benefits, and HR support across all users in the United States, making these complex tasks much more manageable. Review collected by and hosted on G2.com.

While the engagement model with support is beneficial as it assigns teams to assist, it lacks a personal touch, likely due to the growing scale of the company. I feel it would be more effective if UKG had company-specific templates, detailing the specific services used, to enhance the personalization of support interactions. Review collected by and hosted on G2.com.

I appreciate UKG Pro's highly reliable and customizable benefits administration that significantly helps in managing eligibility, enrollments, and carrier feeds efficiently. The strong customization options are particularly valuable, as they allow me to tailor the system to meet specific requirements regarding benefits. I also find the reporting tools essential, making audits and compliance straightforward and manageable, thereby supporting a smooth employee experience and efficient backend benefits management. The user interface of UKG Pro stands out as one of its best features; it is noticeably easy to navigate, thanks to well-designed buttons and general accessibility, which make using the software seamless and intuitive. UKG Pro also impressed me with its modern capabilities, making it a desirable upgrade from our previous product, and the initial setup process was notably easy. Overall, these features contribute to a very positive user experience, which is why I would highly recommend UKG Pro to friends or colleagues. Review collected by and hosted on G2.com.

Some modules in UKG Pro feel dated and require extra navigation, which can be cumbersome when troubleshooting carrier feeds and updating plan configurations in the Benefit Hub. Although customer support is generally helpful, the resolution times can vary, especially with more complex issues. Additionally, UKG Pro faces a challenge when trying to integrate or 'speak' to all components within the system, which can hinder seamless operations across different functionalities. Review collected by and hosted on G2.com.

I really like that UKG Pro offers powerful and reliable tools that make even the most complex payroll processes easier to manage. The platform's intuitive, flexible system is full of robust features that support NCM's needs. UKG Pro provides a wealth of resources, including documentation and training tools, as well as direct access to experts, which has greatly enhanced our ability to navigate and optimize the system. Their flexibility and commitment to understanding and supporting client needs are truly commendable. The automation features significantly reduce manual work and minimize the risk of errors, reliably handling tasks like calculating taxes, deductions, and accruals, even in more complex situations such as multi-state or Canadian payroll. I appreciate the real-time updates and built-in compliance checks, which help ensure accuracy before payroll is submitted. The system offers me the capacity to solve issues and make things happen in payroll, which is a testament to its effectiveness and reliability. Review collected by and hosted on G2.com.

I find that while reporting is powerful in UKG Pro, some reports could be more flexible or easier for non-technical users to customize. Additionally, occasionally during heavy payroll cycles, the system can be slower. Although these aren't major obstacles, enhancements in these areas would make day-to-day tasks even smoother. The initial setup was also challenging for some team members, especially after transitioning from a different platform that did not offer the same level of support. Review collected by and hosted on G2.com.

I truly appreciate UKG Pro's availability, as it is almost never 'off duty' and is always accessible whenever I need to verify information regarding our hourly employees. This ensures that I can effectively handle any potential issues promptly. I am particularly satisfied with the functionality of the 'My Employees' and 'Time Management' tabs, which are incredibly valuable to me. They provide most of the information I require, making my job easier and more efficient. I am so pleased with UKG Pro that I cannot think of any aspects of it that malfunction. This reliability, combined with its user-friendly features, contributes significantly to my confidence and satisfaction with the product. Review collected by and hosted on G2.com.

I wish I could also be able to verify information regarding my salaried team members, but I understand there are limits based on my position in the company. The initial setup of UKG Pro was hard because we didn't know all the capabilities at the beginning, and we made a lot of mistakes. Review collected by and hosted on G2.com.

I love the excellent customer support that UKG Pro offers, as they handle my concerns effectively and respond quickly whenever I need assistance. Their responsiveness provides a smooth and stress-free user experience. The user-friendly and intuitive interface of UKG Pro stands out to me, making it easy to navigate and manage complex tasks without any hassle. This usability significantly contributes to making my team more efficient, as we can track services to other team members effortlessly. Additionally, despite having a complex setup owing to our company's full suite, I found the initial setup with UKG's technical assistance to be very manageable, which speaks volumes about the support quality they provide. Review collected by and hosted on G2.com.

I would love to see more improvement in Performance Reviews. There are many ways to make this module more user-friendly and less time-consuming. The feedback form should be dynamic and easy to adapt to roles. Review collected by and hosted on G2.com.

I find UKG Pro transformative as it allows everything related to human capital management to be housed in one location, making our processes smoother and more interconnected. This integration simplifies our work and boosts efficiency across various departments, such as payroll, performance, salary reviews, HRSD, and recruiting. Additionally, I appreciate the supportive community, which provides quick access to information and resolves queries promptly. These features collectively enhance how we function and collaborate within our team, leading to improved productivity. The initial setup of UKG Pro was straightforward, further easing our transition to this comprehensive system. Review collected by and hosted on G2.com.

I feel that the AI capabilities within the UKG Pro performance module should be more enhanced. This improvement would help managers better conduct and evaluate objectives, set goals, and carry out performance reviews more effectively. Review collected by and hosted on G2.com.