--- title: UKG Pro Reviews meta\_title: 'UKG Pro Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 2251 reviews by the users' company size, role or industry to find out how UKG Pro works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 2251 scale: '5' date\_modified: '2026-08-10' parent\_category: name: HR url: https://www.g2.com/categories/hr --- ### UKG Pro Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find UKG Pro to be **user-friendly** , appreciating its ease of navigation and helpful self-service features. [(170 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616182&qs=pros-and-cons#reviews) Users commend UKG Pro for its **ease of navigation** and reliable support, enhancing efficiency and confidence in HR tasks. [(90 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619959&qs=pros-and-cons#reviews) Users value the **responsive customer support** of UKG Pro, ensuring assistance is always available when needed. [(65 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618468&qs=pros-and-cons#reviews) Users appreciate the **user-friendly platform** of UKG Pro, noting its effective tracking and comprehensive features. [(65 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618408&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of UKG Pro, appreciating its organization and accessible features for staff. [(64 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1622695&qs=pros-and-cons#reviews) Users find UKG Pro's interface **not user-friendly** , citing difficulties in navigation and an outdated design. [(50 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616837&qs=pros-and-cons#reviews) Users note that the **learning curve** can be steep, impacting efficiency and initial usability of UKG Pro. [(45 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619446&qs=pros-and-cons#reviews) Users report **poor customer support** with inconsistent service, making it hard to find timely assistance when needed. [(39 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1621817&qs=pros-and-cons#reviews) Users express the need for **limited features** , such as custom profile picture changes and improved workflow functionality. [(36 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618552&qs=pros-and-cons#reviews) Users find UKG Pro's **non-intuitive design** frustrating, particularly during updates, affecting overall system navigation and usability. [(36 mentions)](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618308&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UKG Pro ##### 1. Ease of Use Users find UKG Pro to be **user-friendly** , appreciating its ease of navigation and helpful self-service features. [ See 170 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616182&qs=pros-and-cons#reviews) See Related User Reviews JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you like about UKG Pro? I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature ![Lisett F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisett F.") LF Lisett F. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Timesheet and Employee Time Management" What do you like about UKG Pro? What I find most helpful about UKG Pro is that once you become familiar with the system, it becomes much easier to navigate and use over time. One of ##### 2. Helpful Users commend UKG Pro for its **ease of navigation** and reliable support, enhancing efficiency and confidence in HR tasks. [ See 90 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619959&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" What do you like about UKG Pro? Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to r JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you like about UKG Pro? I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature ##### 3. Customer Support Users value the **responsive customer support** of UKG Pro, ensuring assistance is always available when needed. [ See 65 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618468&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" What do you like about UKG Pro? Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to r JP Jacqi P. 5.0/5 "A Lifesaver for Managing Finances and Benefits" What do you like about UKG Pro? I appreciate that as an employee at the credit union, I can log in to work daily and see my paycheck information all in one place on our back-office s ##### 4. Features Users appreciate the **user-friendly platform** of UKG Pro, noting its effective tracking and comprehensive features. [ See 65 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618408&qs=pros-and-cons#reviews) See Related User Reviews ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Mid-Market (51-1000 emp.) 4.0/5 "UKG Pro: A One-Stop Shop for Everything HR" What do you like about UKG Pro? UKG Pro is a one-stop shop for everything HR related. ![Sabrina G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabrina G.") SG Sabrina G. Enterprise (\> 1000 emp.) 5.0/5 "All-in-One Tool with Effortless Navigation" What do you like about UKG Pro? It's easy to navigate and has a ton of tools in one program. ##### 5. User Interface Users value the **user-friendly interface** of UKG Pro, appreciating its organization and accessible features for staff. [ See 64 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1622695&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "Exceptionally User-Friendly Experience" What do you like about UKG Pro? user friendly, from an HR perspective, and has a clean look MH Matthew H. Enterprise (\> 1000 emp.) 4.0/5 "Intuitive Mobile App That Streamlines Work Management" What do you like about UKG Pro? Navigating the mobile application is intuitive, with its features thoughtfully arranged to help me quickly locate what I’m looking for. It makes acces ### 5 Cons or Disadvantages of UKG Pro ##### 1. Not User-Friendly Users find UKG Pro's interface **not user-friendly** , citing difficulties in navigation and an outdated design. [ See 50 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1616837&qs=pros-and-cons#reviews) See Related User Reviews ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Mid-Market (51-1000 emp.) 0.5/5 "Complexity and Integration Woes" What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Mid-Market (51-1000 emp.) 4.0/5 "UKG Pro: A One-Stop Shop for Everything HR" What do you dislike about UKG Pro? UKG can be difficult to navigate to fine certain pages. ##### 2. Learning Curve Users note that the **learning curve** can be steep, impacting efficiency and initial usability of UKG Pro. [ See 45 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1619446&qs=pros-and-cons#reviews) See Related User Reviews ![LeAnne W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LeAnne W.") LW LeAnne W. Mid-Market (51-1000 emp.) 5.0/5 "Great HR Product for Corporate Staff and Field Employees" What do you dislike about UKG Pro? Sometime new hires struggle to get onboarding completed- get errors JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you dislike about UKG Pro? Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric ##### 3. Poor Customer Support Users report **poor customer support** with inconsistent service, making it hard to find timely assistance when needed. [ See 39 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1621817&qs=pros-and-cons#reviews) See Related User Reviews ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Mid-Market (51-1000 emp.) 0.5/5 "Complexity and Integration Woes" What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 3.0/5 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" What do you dislike about UKG Pro? UKG represents a combination of Ultipro and Kronos and it shows. The systems are not well meshed and often system is slow and unresponsive and data is ##### 4. Limited Features Users express the need for **limited features** , such as custom profile picture changes and improved workflow functionality. [ See 36 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618552&qs=pros-and-cons#reviews) See Related User Reviews JJ Jake J. 3.5/5 "Effortless U.S. Payroll Compliance, Complex Global Setup" What do you dislike about UKG Pro? Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric ![Lisett F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lisett F.") LF Lisett F. Enterprise (\> 1000 emp.) 4.5/5 "Efficient Timesheet and Employee Time Management" What do you dislike about UKG Pro? The least helpful aspect of UKG Pro is its usability during system changes or updates. When changes occur, the platform can be difficult to navigate, ##### 5. Not Intuitive Users find UKG Pro's **non-intuitive design** frustrating, particularly during updates, affecting overall system navigation and usability. [ See 36 mentions ](https://www.g2.com/products/ukg-pro/reviews?filters%5Bsentiment_snippet%5D=1618308&qs=pros-and-cons#reviews) See Related User Reviews ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Mid-Market (51-1000 emp.) 0.5/5 "Complexity and Integration Woes" What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn ![Brett W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brett W.") BW Brett W. Mid-Market (51-1000 emp.) 4.0/5 "UKG Pro: A One-Stop Shop for Everything HR" What do you dislike about UKG Pro? UKG can be difficult to navigate to fine certain pages. ![Brian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brian S.") BS Brian S. sales Enterprise (\> 1000 emp.) 7/24/2026 "Easy Clock In/Out That Just Works" 4/5 What do you like best about UKG Pro? it is easy to clock in and out. does what is necessary Review collected by and hosted on G2.com. What do you dislike about UKG Pro? I have not found any difficulties with it as of yet Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? NA Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-13159786/official_response/edit) Thank you for the positive feedback on UKG Pro! Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") AB Verified User in Biotechnology Enterprise (\> 1000 emp.) 2/27/2026 "Comprehensive HR Suite, But Slow Performance and Inconsistent Support" 3/5 What do you like best about UKG Pro? Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to reach but getting a consistent or accurate answer is entirely a different experience Review collected by and hosted on G2.com. What do you dislike about UKG Pro? UKG represents a combination of Ultipro and Kronos and it shows. The systems are not well meshed and often system is slow and unresponsive and data is inconsistent. Support is not helpful when troubleshooting these issues. The reporting system is antiquated and horrendously slow Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? As long as Ultipro is set up accoridng to Ultipro's specific best practices, it does a decent job recording many facets of an employee's life cycle at the company. The HCM product and UKG pro are relatively good, it's just connection to other features are unreliable and feels like totally different worlds Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12413167/official_response/edit) Hi! We appreciate your feedback and apologize for the issues you've experienced with our system and support. We are constantly working to improve performance and consistency, and we value your input in this process. Validated ReviewerIncentivizedSource: G2 invite CG Chris G. 11/17/2025 "User-Friendly Payroll Solution with Stellar Support" 5/5 What do you like best about UKG Pro? I find UKG Pro very user-friendly, which makes handling payroll for our 800 employees much simpler. Whenever I have questions, the availability of multiple support options like a direct line and service requests is incredibly helpful. Additionally, I appreciate how UKG Pro has recently enhanced the PTO module. This update assists managers in easily approving PTO requests, as they can see pending requests directly on the timesheet, streamlining the approval process. I also value how UKG Pro solves our tax issues and allows us to configure any reports we need by simply submitting a case. The initial setup of the system was also remarkably easy, with on-site assistance available to guide us through the process. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? We do not have issues with UKG Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro solves our tax issues, facilitates payroll processing for 800 employees, and helps configure needed reports easily by submitting a case. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-11970406/official_response/edit) Hi Chris, thank you for taking the time to leave a review. We appreciate your feedback! Validated ReviewerIncentivizedSource: Seller invite ![Elman M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Elman M.") EM Elman M. Team Lead Outsourcing/Offshoring Mid-Market (51-1000 emp.) 12/16/2025 Guest users or non-business users of the software, not included in G2 scores. "Easy Time Tracking and Integration, But Editing Timecards Needs Improvement" 3.5/5 What do you like best about UKG Pro? Time tracking is easy, to see your team information is great, easy to implement, easy to integrate also, customer support is alright, not great but not terrible. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? To edit the timecards is extremely difficult, since there is not auto-save, and a minimal error deletes all your information, it is extremely slow to load, to read PTO information is very frustrating since it is not always accurate. And recently I have been seeing randoms ads whenever I log in. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? Mostly, payment issues, team organization, team information and performance reviews are made through UKG. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12101983/official_response/edit) Hi Elman, Thank you for taking the time to leave a review. We're glad to hear that you find our time tracking and team information features helpful. Current UserValidated ReviewerSource: Organic AB Amanda B. Sales Admin Enterprise (\> 1000 emp.) 4/9/2026 "Straightforward and Easy to Use" 4/5 What do you like best about UKG Pro? UKG is straight forward and easy to use. It is uncomplicated in regards to navigation. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? sometimes the opening of a separate window in inconvenient. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? easy to pull up documents like tax forms and current pay. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12609132/official_response/edit) We're glad to hear that you find UKG Pro straightforward and easy to use! Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") GC Verified User in Cosmetics Enterprise (\> 1000 emp.) 6/3/2026 Guest users or non-business users of the software, not included in G2 scores. "User-Friendly, Straightforward, and Easy to Implement" 4.5/5 What do you like best about UKG Pro? User-friendly and straightforward to use. It’s easy to implement, and adding new services is simple as well. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? Honestly the only thing that really comes to mind is the invoicing. We are having a lot of issues on that end. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? Timecard approval is quick and easy. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12914785/official_response/edit) Thank you for leaving a review! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 6/11/2026 "Easy to Learn and Use for New Employees" 5/5 What do you like best about UKG Pro? It is very easy to use, learn and pick up for new employees. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? There are often limitations that we have to build workarounds for. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? It allows us to survey our employees, and have all employee data all in one convenient place. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12950490/official_response/edit) We're glad to hear that UKG Pro has been easy for your new employees to learn and use! Current UserValidated ReviewerIncentivizedSource: Seller invite ![Sara O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sara O.") SO Sara O. Admin Aide Enterprise (\> 1000 emp.) 12/18/2025 "Timekeeping Made Easy, But Time Code Editing Needs Improvement" 2.5/5 What do you like best about UKG Pro? It's helpful to have a desktop and app version for timekeeping. Review collected by and hosted on G2.com. What do you dislike about UKG Pro? There should be an easier way to fill out time codes. The system saves previously used codes, but there's no way to choose a previously used code and alter it. So if you just need to change one aspect, it would be way faster to use a previous code but that's not possible. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? It keeps track of an immense amount of different types of account codes for timekeeping. Each segment of time can be coded many different ways. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jan M.") JM Jan M. Director of Human Resources Mid-Market (51-1000 emp.) 11/25/2025 "Complexity and Integration Woes" 0.5/5 What do you like best about UKG Pro? I do not care for UKG Review collected by and hosted on G2.com. What do you dislike about UKG Pro? I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn't great, and integrations don't work as well. It doesn't integrate well with any other software, so I don't use it with other tools. Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? UKG Pro creates more problems than it solves, being difficult to use with issues in data entry and payroll processing. It also lacks good customer service and integration with other software. Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12006554/official_response/edit) Hi Jan, we appreciate you taking the time to provide us your feedback and are sorry to hear that UKG is not meeting your expectations. We take customer feedback seriously and would like to gather additional information regarding your dissatisfaction. Please contact us at feedback@ukg.com. Thank you! Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 3/12/2026 Validated ReviewerSource: Organic AK Anar K. Senior Business Analyst Enterprise (\> 1000 emp.) 6/8/2026 "Easy-to-Use UI and Simple Dataview Writing" 4.5/5 What do you like best about UKG Pro? The ease of using the UI and I also found that writing dataviews are easy to write Review collected by and hosted on G2.com. What do you dislike about UKG Pro? The system is unable to do Rotation based scheduling Review collected by and hosted on G2.com. What problems is UKG Pro solving and how is that benefiting you? Scheduling to relief shifts and the integration with Vocantas Review collected by and hosted on G2.com. Show More Response from Litz Simon of UKG Pro [Editedit](https://www.g2.com/survey_responses/ukg-pro-review-12934269/official_response/edit) Thank you for sharing your experience with UKG Pro! 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