UJET Pros and Cons

What I like best about UJET is accuracy of log in time. Additionally, it's nice that we can log in now through SSO so we no longer have to type our email every log in.

Haven't got the chance to contact support yet as I haven't encountered any issues for the past 9 mnths I've been using this tool in our company. Lastly, the user interface (UI) is intuitive / has user-friendly setup which makes the experience when utilizing it always smooth and seamless that basically makes it designed with usability in mind. Review collected by and hosted on G2.com.

Nothing, I don't dislike anything about UJET. Review collected by and hosted on G2.com.

What I like the best about UJET still remain great. I was really amaze and impress on how this tool very ease to use and easy to navigate. It's user-interface easy to understand even though the beginner whose using it is able to perform the job effectively. Review collected by and hosted on G2.com.

What is least helpful about UJET is that sometime when I loggedin UJET inside it's integrated Kustomer application, it took sometime for me to be able to login. However, this also fixed when I'm using stand alone UJET. It's still really great! Review collected by and hosted on G2.com.

The good thing about Ujet is that you can monitor your calls and auxes. As an agent, Ujet helps me a lot to be productive at work. You can properly hold your callers, and aside from that, you can prepare your next aux while you're still on the call so that after your call, it will automatically change to the aux you've chosen. Review collected by and hosted on G2.com.

I don't see anything that had least with ujet because for me its feature is perfect and pefect to us in any instance. Review collected by and hosted on G2.com.

Ease of Use unlike the other software because as a Customer support its important to us this kind of software. Theres so many number of features like the aux or status after the call. Ease of implementation and frequency of use. Review collected by and hosted on G2.com.

So far i dont know i dislike on ujet so far im happy to be a user of this application. Review collected by and hosted on G2.com.

The user interface and it was user friendly. I always use UJET and the perfomance is very well. Very useful on receiving call and chats. And customer support always response promptly. Review collected by and hosted on G2.com.

None so far, the tool is so useful and make our job easy. Ease of use. Review collected by and hosted on G2.com.

Easy to use and navigation is user friendly. I'm getting used to it and it really helps a lot in evreything I do. As a contact support, I can handle and help resolve customer's concern. I alwasy check and inspect all it's features evrytime I use it. Review collected by and hosted on G2.com.

None so far. Everything is doing well and good Review collected by and hosted on G2.com.

You can easily set the next status and it's very helpful to us becuase it's save us a time. We can easily navigate the ujet even my grandmother can used this. I love the new update also!! Review collected by and hosted on G2.com.

When you try to refresh the website/ujet it will turn white for a few mins. Which is causing us for a delay. Review collected by and hosted on G2.com.

Ujet is immensely helpful for assisting our customers. Its user-friendly design and seamless integration make it an invaluable tool for customer support, significantly enhancing my efficiency. Review collected by and hosted on G2.com.

There’s nothing about Ujet that I dislike. Review collected by and hosted on G2.com.

UJET has a lot of features that helps us assist our customers through chat, email and phone calls. We always use UJET whether we take inbound and outbound calls, replying to emails of customers and receiving chats. When it comes to its chat features, there has been a recent update where in when customers are unresponsive, it gets automatically get dismissed by our system and the next agent who will receive the chat will be able to see the previous conversation which give the customers a good experience from customer support as they won't have to repeat themselves again and can be assisted further. The UJET tool also is not that hard to follow as it has options that can easily understood by its users . Also, The software has an excellent ease of integration with other third-party services we have such as Kustomer.com Review collected by and hosted on G2.com.

None so far, my experience with UJET is great Review collected by and hosted on G2.com.

What I like and best about Ujet is that it has multiple purposes such as Monitoring all the calls and chats as well as the status of each customer service that is online and using it. Review collected by and hosted on G2.com.

So far with my experience using Ujet, it is always positive as there is almost no room for error with the system. Review collected by and hosted on G2.com.