--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-07-15' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users find UJET to be **very easy to use** , enhancing the overall experience with its intuitive features and navigation. (51 reviews) - Users value UJET's **high call quality and seamless features** , enhancing customer support efficiency and satisfaction. (34 reviews) - Users value the **efficient user interface** of UJET, which enhances navigation and streamlines customer support operations. (20 reviews) - Users appreciate the **user-friendly interface** of UJET, highlighting its simplicity and intelligent design for efficiency. (17 reviews) - Users find UJET's **user-friendly interface** enhances productivity with its simplicity and efficient navigation. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users experience occasional **slow loading** times during peak hours, which can impact overall efficiency and responsiveness. (14 reviews) - Users express frustration with **slow response times** during peak hours, which can disrupt their experience with UJET. (11 reviews) - Users experience **slow performance** with UJET during peak hours, leading to frustrating delays in response times. (8 reviews) - Users often face **technical issues** with UJET, including crashes and freezes that disrupt workflow and productivity. (8 reviews) - Users experience occasional **software glitches** with UJET, causing freezing and performance issues that disrupt their workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. Ujet implementation thorough and no pain! **Rating:** 4.5/5.0 stars **Reviewed by:** Vince M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about UJET?** The install went at our organizations speed. We have very little expereince beyond me but our Implementation Consultant took the time to help educate and even spent extra time with my team individually to help each center. **What do you dislike about UJET?** We purchased the advance analytics product and begin soon with our education, but the built in reporting has all the data just not in a friendly package. **What problems is UJET solving and how is that benefiting you?** Ujet enabled us to easily get omni-channel started and with the addition of integration with MS Teams it expanded internal communication for the agents. ### 2. Interface qualities and services **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Felipe C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about UJET?** The ease of making my daily reports, the pleasant interface, the speed with which it delivers scheduled reports, the states in which I can see the agents when they change their skills **What do you dislike about UJET?** The truth is that there is very little that I don't like about Ujet, I think the main thing is the change from Excel to Googlesheets and the security verification is sometimes difficult to perform **What problems is UJET solving and how is that benefiting you?** Entries, exits, breaks, meal, bathroom, interactions, permits, reports, schedules, metrics, statistics of each agent daily, weekly, monthly and annually, while working with us ### 3. Amazing tool for working, it makes my job easy and have a lot of options for can be faster **Rating:** 4.0/5.0 stars **Reviewed by:** Daniela G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 22, 2023 **What do you like best about UJET?** What i like more about ujet is the easy way that have for can handle by other tools for can resolve my cases, also that ujet lt me know how time is waiting my costumer **What do you dislike about UJET?** I don't like from Ujet the new update of dissmis the chat, cause sometimes the next agent that have to take that chat have to repeat all the previous steps that i have to do **What problems is UJET solving and how is that benefiting you?** the new update tha5t have about the short cuts for ask for more information or the automatic messages when the costumer didn't answer for a couple of minutes, that make much better my job ### 4. UJET Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Juan H. | Freelance Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about UJET?** What I like the most about UJET is the quick response the provide when it comes to customer service, also the excelent service they provided interactions after interaction. **What do you dislike about UJET?** So far, could be the limited user intrface, I know it is a real serious company but it needs to expand its sources to regular customer, meaning non-business accounts. **What problems is UJET solving and how is that benefiting you?** Troubleshooting when it comes to engineering, software and other tools. ### 5. Reliable and awesome experience all through out **Rating:** 5.0/5.0 stars **Reviewed by:** Joy Kenneth P. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UJET?** Special features like time duration being seen real time and the wise choice of colors for the backround and button **What do you dislike about UJET?** i dislike UJET for being so much of being an extravagant application to the extent that UJET exceeded my expectation **What problems is UJET solving and how is that benefiting you?** one of the problems UJET giving us resolution that also benefits me is by giving me an accurate an real time call time duration and all the kind of AUX like AVAILABLE, BREAKS, LUNCH and even BIO BREAK is being shown up accurately ### 6. Do not miss the opportunity to use a great tool!! **Rating:** 5.0/5.0 stars **Reviewed by:** Allison C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about UJET?** I like that it is very easy to use and the interactions develop very well without errors. It is also very good that they are constantly creating updates that make the platform more enjoyable **What do you dislike about UJET?** Sometimes I am not very exact with the times, but it is understood that since it is a new update it is still under errors that are being corrected, apart from that I cannot find other faults **What problems is UJET solving and how is that benefiting you?** That the warnings be sent automatically when there is no interaction in the chat by the client in the chat and that it close after the three warnings by the same interface ### 7. UJET is the perfect program to help customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Santiago C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about UJET?** UJET is so intuitive and really easy to use. I love how easily I can contact my customers and be able to help them in no time. The information shown about incoming calls of the customer is so accurate and clear. **What do you dislike about UJET?** UJET can be a little laggy sometimes. It really needs a decent machine to be able to handle this program without programs due to the quantity of information and functions. **What problems is UJET solving and how is that benefiting you?** UJET helps me to contact customers easily and fast with accurate and clear information. Also, UJET help's me to manage my work schedule because it has a variety of options to select. ### 8. the new update is awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Shakir L. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UJET?** I like how you can see incoming caller's information. Sometimes i don't even have to ask my caller for their information because it is already there. Make my job easier and help assist faster **What do you dislike about UJET?** i dont like how information can be easily erased. Lets say my computer die before i could even solved or save my ticket, basically every information on the right side of the ticket is gone. If its possible to have it automatically save or have a settings giving us option to have it on automatic save that will be great **What problems is UJET solving and how is that benefiting you?** help solving retailer issues such as canceling orders, calling customers for updates on their orders, troubleshooting and order status. For customers checkout issues, order updates and much more ### 9. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** John Renan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about UJET?** The color coding for each tag is amazing. That makes the Ujet more fun to use. On top of that, the labeling for each tag is well written and easy to understand. **What do you dislike about UJET?** None as of this moment. Everything looks good on me. It works everything for everyone for our daily lives. **What problems is UJET solving and how is that benefiting you?** Ujet is part of our daily lives in the office. It lets our workforce management see our status accurately and make sure that we sync it to our daily schedules. Awesome as always. ### 10. A positive experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tahara T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** It notifies me when a call is coming in, little to no issues. **What do you dislike about UJET?** Nothing really. It lets me get the job done **What problems is UJET solving and how is that benefiting you?** Assisting my customers to the best of my ability in a timely manner ### 11. As a customer service representative i use Ujet daily for me to assist the caller. **Rating:** 5.0/5.0 stars **Reviewed by:** Radian U. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about UJET?** As a prequent user of Ujet I've never experience any issue so far and It really help me to do my job properly, it's really easy doing transfer call and outbound call, I also love the color in every auxes. **What do you dislike about UJET?** I don't dislike Ujet. I really found Ujet helpful for everyday work. **What problems is UJET solving and how is that benefiting you?** Ujet helps me to communicate well with customer, what I really like the most is you will able to see the calls waiting. ### 12. I absolutely love Ujet. **Rating:** 5.0/5.0 stars **Reviewed by:** Lesa S. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2023 **What do you like best about UJET?** Its very convenient and detailed. I am able to assist and not really have that much difficulties. **What do you dislike about UJET?** I would say deleting notifications that keeps popping up on the side of the screen. **What problems is UJET solving and how is that benefiting you?** I dont know what is being resolved so could not answer. ### 13. U JET **Rating:** 5.0/5.0 stars **Reviewed by:** Andie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about UJET?** It is very easy to navigate. The layout of the app is very easy even for those who are not savy with opening up apps. **What do you dislike about UJET?** It would ne nice if instead of having the app for you to X ito to get the chat screen out of view. ..I could be able to minimize the screen (shrink it) and still have it visible. **What problems is UJET solving and how is that benefiting you?** Easy way to commnuicate. ### 14. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Randolf Jr N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UJET?** Easy to navigate, it's very uncommon to be disconnected on a call and very reliable with each interactions. **What do you dislike about UJET?** The downside of Ujet is mostly when it has display bugs and sometimes there's a latency on the app. **What problems is UJET solving and how is that benefiting you?** Ujet helped not just me but our team to provide a great interaction to every calls we receive on a daily basis. Ujet help us to assisted us to find the right team/department where we need to tranfer the call. ### 15. Ujet is really easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Lennin S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** Ujet's interface allows you to do all your business with major understanding and familiarity. This tool is great at the moment to attend to customers and do phone functions **What do you dislike about UJET?** Ujet should allow sending and receiving images during the call, that way will improve customers' experiences at the moment of troubleshooting any issues. Also, noise cancellation **What problems is UJET solving and how is that benefiting you?** The major concern I've experienced with ujet is at the moment of receiving or sending emails during live interactions. It should allow sending and receiving sms/emails during a live interaction ### 16. Ujet is an app that can definitely be use by everyone. **Rating:** 5.0/5.0 stars **Reviewed by:** Angelica M. | CSR, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** Ujet makes it easier for us to contact each party that we need to contact for us to be able to support our account. This tool is very user friendly and makes our work easier on a daily basis! WAY TO GO UJET! **What do you dislike about UJET?** There is nothing to dislike in UJET. If this tool will be upgraded, it will become the most effective and efficient tool that we can use to support our business needs. **What problems is UJET solving and how is that benefiting you?** UJET makes it easier for us to contact the party we needed to reach to resolve the calls that we are receiving on a timely manner. We never experience any issues with UJET that will compromise the needs of our work. ### 17. Looks promising **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about UJET?** Is not too complicated to use and not too expensive as well as well we have incremented our productivity with the many features available. **What do you dislike about UJET?** I don't have any downside as of the moment we need to give it more time. **What problems is UJET solving and how is that benefiting you?** It's solving the problem of helping workforce department to see what the agents are doing during their shift as well helping us to talk with our customers while they are looking for a resolution to their problem. ### 18. A seamless experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Elijah P. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about UJET?** I have been using UJET for about a year now, and I haven't experienced any issues in regard to lagging or any other technical issues. It has the most seamless experience! **What do you dislike about UJET?** I haven't experienced any downsides so far! Everything about UJET is perfect and I use it every day at work to complete my tasks and enhance my performance on the calls. **What problems is UJET solving and how is that benefiting you?** I can put the status I'm currently on e.g. Unavailable, Quality Coaching, Meeting, Training, Coaching, Break, Meal, Chat and so much more! This helps the company track my workflow. ### 19. Review as a Ujet user **Rating:** 5.0/5.0 stars **Reviewed by:** David Xavier R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** Ujet is super beginner user friendly. People that is involved in creating Ujet did a really great job. Aside from the voice quality is better than any other system but it’s more reliable and very easy to use. **What do you dislike about UJET?** Its slow, it takes time to load and its frustrating since there is time that our shift is less than 5 minutes away but Ujet takes sometime to load. Sometimes it can be a little wonky or do some weird things. **What problems is UJET solving and how is that benefiting you?** I love that I can help customers with ease and quick connection. It's also extremely easy to multitask on other sites to help customers more. Ujet interface is a lot begginer friendly compare to others. ### 20. Great experience on each use! **Rating:** 5.0/5.0 stars **Reviewed by:** Yennelly B. | Director of Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about UJET?** Increased productivity: Automation, agent assist, and performance management tools boost agent productivity and efficiency. **What do you dislike about UJET?** Limited availability in some regions: UJET is not yet available in all regions. This could be a concern for businesses with global operations. **What problems is UJET solving and how is that benefiting you?** Streamline the application process: UJET's chat capabilities can be used to pre-screen candidates and answer common questions, saving you time and resources. ### 21. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** May P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about UJET?** Everything is perfect, You can eassily assist the caller **What do you dislike about UJET?** Nothing, everything is perfect, friendly user **What problems is UJET solving and how is that benefiting you?** Every calls and concerns of the callers ### 22. Lot of categories. **Rating:** 1.5/5.0 stars **Reviewed by:** Danilo S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about UJET?** Its easy to tap the Holding time pressing button. There is a lot of categories like when you try out bound call there is a lot of Tab or category that you have to press first before you call and drop the call. **What do you dislike about UJET?** Its hard for me to get a satisfaction survey. **What problems is UJET solving and how is that benefiting you?** It gives me a lot of time to rest doing my work. ### 23. Ujet review **Rating:** 2.5/5.0 stars **Reviewed by:** Aisling S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2023 **What do you like best about UJET?** I like the fact that Ujet has multiple functions, phone and chat. This helps keep all interaction within one widget. **What do you dislike about UJET?** The fact that when a customer calls and hangs up before you answer it, it is classified as a delta missed call. Call backs, there is no clear indication that you are calling the client back. Call transfers, it only provides a first name of the agent you are transferring too and if you work in big organziation with people who have the same name it is difficult to identify the invidual you are transferring the call to. **What problems is UJET solving and how is that benefiting you?** Currently, they are attempting to identify the issues with missed vs delta calls with support agents. This will help all support agents identify what they can do better to answer calls within their company SLA ### 24. the best UJET! **Rating:** 5.0/5.0 stars **Reviewed by:** Steffanie A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about UJET?** Ujet is so accurate, fast and reliable. It helps us a lot. **What do you dislike about UJET?** none, everything is good! no wonder Ujet is great. **What problems is UJET solving and how is that benefiting you?** Taking calls and doing outbound calls. ### 25. Friendly tools in BPO industies **Rating:** 4.5/5.0 stars **Reviewed by:** jonnylou t. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** You can choose your tags wisely. It is easy to use. When I'm in training, it is easy to explain, and you can make sure that you can tag in an easy way. Unlike other tools in BPO industries, **What do you dislike about UJET?** The designed of the tools and the placement of the buttons **What problems is UJET solving and how is that benefiting you?** The Ujets solves the call problem and the hold time of every call center agent ### 26. Good tools for business **Rating:** 5.0/5.0 stars **Reviewed by:** Marie C. | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about UJET?** Easy and friendly to use specifically for first time users **What do you dislike about UJET?** Sometimes, message don't send. When trying to enter a text, It disappers and you will need to reopen another window as substitute **What problems is UJET solving and how is that benefiting you?** Smooth Communication ### 27. UJET REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** Arianne D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about UJET?** A big help because you can more easily find your status at work and you can see your login time. It will not be difficult and it will make it easier to use and make work easier. **What do you dislike about UJET?** Sometimes it logs but you just need to refresh it to be ok again. But overall there is not much problem in using it because it is easier to use and super helpful to us. **What problems is UJET solving and how is that benefiting you?** it help me to communicate well with my customers and the line is clear. It is easy to access and it makes me more productive. Also it makes my performance good. ### 28. Ujet... not happy with it at all **Rating:** 1.5/5.0 stars **Reviewed by:** Nathalia S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about UJET?** I am sorry to say that there isn't a lot of feature in Ujet at this moment that I like. One thing I do think it's very helpful is the 'Hangup and callback' button. I have used it for several times and it saves me a lot of the trouble of going to the contacts list and finding a phone number. **What do you dislike about UJET?** I find the application a bit old-school like. I think the layout was supposed to be a clean and straight forward one, but instead, I think it's made too simplistic. **What problems is UJET solving and how is that benefiting you?** The main functionality of Ujet for me is to be able to answer calls from clients and call back. I am more productive if I have a connectivity issue and use the 'Hang up and call back' button. ### 29. Flawless! **Rating:** 5.0/5.0 stars **Reviewed by:** Hesham W. | Fitness Coaching Associate, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about UJET?** It's really helpful, easy to deal with, and fast to load. I like the coloring change for each status it's really eye-catching and it gets your attention. I use it to set my status as a Fitness Coaching Associate. **What do you dislike about UJET?** Nothing so far. But, sometimes it lags a bit, and we had to contact their support at some point. Their support was extremely helpful and fast to respond to our query. **What problems is UJET solving and how is that benefiting you?** UJET is critical and the first app that I actually launch once I begin my shift. We use it for multiple purposes such as a chat, e-mail, and status app. Also, it can be used to record my working hours. It's a no-brainer for any contact center to have UJET. Especially, with the integration with Kustomer. ### 30. Ultimate tool for handling customers **Rating:** 5.0/5.0 stars **Reviewed by:** Rosalyn Grace T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about UJET?** What i like most in using Ujet is easy to use and user friendly.The interface is very lite which means for is very easy to navigate.It helps me provide best customer service even in under pressure. **What do you dislike about UJET?** I dont find any difficulty in using the ujet because its easy to used.The label of each information of the custumer is also easy to read that is why its help me to find the proper information easily. **What problems is UJET solving and how is that benefiting you?** In using Ujet i find it easy because all the informations needed is already in the system compare if you are using IVR specially In transferring calls to other department. ### 31. The best app to use on the job. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrys D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about UJET?** The best thing about Ujet is that it is easier than other apps. Ujet helps me to bring great service to my customers. Ujet let me work fast and I can change the aux so fast. The calls are amazing and the customers can hear me so well. **What do you dislike about UJET?** I don't really feel disagree with Ujet, for me is great and awesome, and easy to use. I have excellent calls and I can work so well. Ujet is an important app and makes my days terrific. **What problems is UJET solving and how is that benefiting you?** Ujet helps me to resolve the issue that the customer has with the app that is using. I can educate our customers and bring great service. All the time they need a lot of help for that reason Ujet makes my days easier. ### 32. Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Girlie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about UJET?** The app is easy to use and has intuitive interface. It also supports, voice, sms feature. We can have contextual customer data and improved service levels. **What do you dislike about UJET?** The application is sometimes slow. Sometimes, the app freeze. **What problems is UJET solving and how is that benefiting you?** The app freezes and turns white. Agents are burnout when tools are clunky, wait-times high. Ujet is trying to fix it that is why lesser issues ### 33. UJET is a user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Wilfred D. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** UJET is a user friendly by having all the necessary buttons that the user needs specially for transferring and receiving calls. UJET also indicates all the information that is related to the call. **What do you dislike about UJET?** In my opinion there are some room for improvements especially when changing auxes, after clicking the desired aux there should be a confirmation button to avoid and prevent tagging the wrong auxes. **What problems is UJET solving and how is that benefiting you?** UJET is helping us by making taking calls easier by making all the interface easy to understand unlike other application that it takes time before you can set it up. UJET definitely makes our life easier. ### 34. Ujet is very user-friendly, easy to navigate and makes my job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UJET?** Easy access to conversations and knowledge base, system is always being updated with new helpful features, easy intergation of systems, interface is clean **What do you dislike about UJET?** customers sometime mention not receiving emails, **What problems is UJET solving and how is that benefiting you?** Helps to streamline business contacts (phone calls, emails and chats) - customers are provided with responses in timely manner thanks to helpful routing and ease of use ### 35. Ujet New Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tyrone B. | Customer Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about UJET?** I love that Ujet Call and Chat are easy to use and do not need complex processes to understand. It works well even if our system is new. I am recommending Ujet to my friends. **What do you dislike about UJET?** Ujet chat delays have been addressed. Thank you for fixing it. One thing I noticed with Ujet Chat and our new system is when a 2nd chat comes in, the customer's account and details will not show. I am not sure if this is because of our new system's compatibility with Ujet. **What problems is UJET solving and how is that benefiting you?** Ujet is a significant factor in delivering quality service to our customers. Being able to communicate well with my customers. It provides a suitable venue for my customer and me to resolve their concerns. ### 36. Ujet is a really helpful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Vanessa A. | Team Lead, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2023 **What do you like best about UJET?** It helps my team to connect quicker with customers and resolve their problems in an efficient way. Ujet is also very user friendly and makes it easier to complete calls. **What do you dislike about UJET?** My main concern is that there are few options for customization of the product. It also freezes and/or goes down sometimes, something that may be very annoying. Other than this, the software is great! **What problems is UJET solving and how is that benefiting you?** Ujet is helping me and my team to solve our customer issues in a more efficient way, being able to provide live assistance whenever they need it. The tool is really amazing! ### 37. Been using Ujet for over 1 year **Rating:** 4.0/5.0 stars **Reviewed by:** Yannick L. | System Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2023 **What do you like best about UJET?** Easy to communicate with Ujet team. Customer Success team is listening to our issues and doing their best to help. Support is also very reactive and helpful **What do you dislike about UJET?** Some functionalities missing, especially when it comes to Sales, and to the Salesforce integration. **What problems is UJET solving and how is that benefiting you?** Being able to offer different contact channels. Ease of use. ### 38. One call at a time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about UJET?** Now that I have been using UJET for about 2 weeks, I like the look of it. It does take a bit of time to get used to it but once you grasp it every call gets easier and easier. I think that once we add Kustomer to the UJET platform it will be amazing. I will update my comment once I can work with both programs. the only thing right I miss is the notepad that we had with 5-9. **What do you dislike about UJET?** at times the lag between when it says you have a call and then when the call comes in. I wish that when you hear the signal then the call would be there. I have had a few false starts and had to repeat my greeting. **What problems is UJET solving and how is that benefiting you?** UJet is helping out customers with a one-call resolution. and streamline our workflow. It allows each dept to quickly handle any situation quickly. ### 39. Excellent connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about UJET?** I really like the statuses, I like that it can connect with Kustomer, I like its ease. **What do you dislike about UJET?** the little box is not expandable so I have to get very close to the screen **What problems is UJET solving and how is that benefiting you?** it doesn't let me expand the conversation and it doesn't let me open the images, instead it downloads them and because of the company, it doesn't let me view the downloaded files ### 40. Simple yet powerful **Rating:** 4.5/5.0 stars **Reviewed by:** Chad L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2023 **What do you like best about UJET?** The software is unexpectedly simple to use, understand and navigate, it's compact yet powerful. The integration with other software is seemles and provides no problems. **What do you dislike about UJET?** This is something that I am yet to discover. The more I use ujet the Easier it becomes, actively looking for things I dislike but so far it is living upto all the standards I've been expecting **What problems is UJET solving and how is that benefiting you?** Ujet allows the business to connect to multiple departments and individuals withing the company, this saves time and makes life a lot easier when needing to transfer or reach another department ### 41. The new Ujet look. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about UJET?** I like it is simple and easy and now it seems to be simpler. **What do you dislike about UJET?** I don't like that Ujet uses the same color for different statuses and the new look is cool but it would improve our sight if the status color covered the whole widget as it was before. **What problems is UJET solving and how is that benefiting you?** I'm not sure, I didn't notice problems so far. ### 42. The Ujet tool is useful in many ways for your call center needs. **Rating:** 4.5/5.0 stars **Reviewed by:** William Charles Thomas C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about UJET?** Ujet is straightforward and easy to use even for first-timers. I really like the simple design, yet very efficient to use. I'd likely recommend this to my collegues. **What do you dislike about UJET?** So far, Ujet is working as it should. Some improvements on the latency side will be of help. Also, Ujet sometimes disconnects, but for only a short while. This is somehitng the devs can work on. **What problems is UJET solving and how is that benefiting you?** *Easy tagging of my auxes *Web-based software that is fast and easy *Mosly working and, on rare occasions, having an issue. *Very convenient to use and user-friendly. ### 43. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Eva Joy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about UJET?** Easily saw the suvery of the customer and changing aux. **What do you dislike about UJET?** I dont have any dislike of UJET using UJEt is all good **What problems is UJET solving and how is that benefiting you?** When the customer is contacting us and we easily pull the account of the caller which we made a easy tasks to do when we are verifying the caller or the customer. ### 44. Simple and Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about UJET?** The simple and clear design which makes it easy to navigate **What do you dislike about UJET?** The issue with an error that says notifications are being blocked even though it's enabled, which prevents agents to switch to available aux. **What problems is UJET solving and how is that benefiting you?** Ease of access to data and status of users ### 45. great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Javier M. | agent , Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about UJET?** It is a very good system. friendly and with a good interface it does not lag that often which is great for our customer experience, also that it allows us to use fewer resources. **What do you dislike about UJET?** Sometimes it does disconnect during the day. Also, it would be useful to have some shortcuts from our desktop to better and faster access to sign in to our systems **What problems is UJET solving and how is that benefiting you?** It is helping a lot with real-time communication with our customers; we like that it is very friendly with us, the users. It helps us a lot to better communicate with our customers worldwide. ### 46. Loving UJet! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul K. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about UJET?** I love how user-friendly and intuitive UJet is on the user, admin, and manager levels. It's effortless to update the IVR and tweak settings without the need for their help or the help of someone with IT knowledge. The look is very clean, and the location of features on the agent level is where they should be. This made the transition seamless. **What do you dislike about UJET?** I wish there were an option to be able to search settings. You can only click through each menu and section, which sometimes makes finding a particular setting difficult. **What problems is UJET solving and how is that benefiting you?** Streamlining voice, chat, and SMS into one product. Improving the agent experience and the admin experience in terms of customization. ### 47. This product is totally amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Jio Feb A. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about UJET?** It is too user friendly and easy to navigate. Too simple and amazingly accurate. **What do you dislike about UJET?** I don't have any issues yet with UJET, everything is awesome. **What problems is UJET solving and how is that benefiting you?** When it comes on supporting customer, this one is too easy to navigate and user friendly too. ### 48. Brilliant and Fast! **Rating:** 5.0/5.0 stars **Reviewed by:** Aminu E. | Member Experience Associate, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2023 **What do you like best about UJET?** I like that it's easy to use as I can easily set my status depending on what I am working on a single day. It can manage calls, chats, and e-mails along with Kustomer's integration. It's the best working experience ever! **What do you dislike about UJET?** It can be laggy sometimes and requires a headset to run. Other than that, I don't find anything else that I don't like. The team behind UJET works on solving the issues fast though. **What problems is UJET solving and how is that benefiting you?** UJET is essential in my day-to-day activities at work. Without UJET, I won't be able to do my job as I use it to handle chats, e-mails, and calls as well. The integration with Kustomer is a no-brainer! ### 49. UJET All in one tool for reliable connection **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about UJET?** Easy to navigate, monitor auxes and extract data when needed. It's typically an all in one tool since it has all the data you need in managing your people and time. It is a tool yu can rely on. **What do you dislike about UJET?** It quite froze sometimes but manageable and easy to fix with. **What problems is UJET solving and how is that benefiting you?** It is very detailed about all the interactions being connected. All time frame, threshold and auxes tagging are already on the tool itself. ### 50. Makes your workspace feel easy, in order, and complete **Rating:** 5.0/5.0 stars **Reviewed by:** Johnny R. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2023 **What do you like best about UJET?** I love how easy the transfer service is. I love how we can communicate with our customers through chatting or even calls. Lets us assist them in a quick manner. **What do you dislike about UJET?** The least thing I hate about UJet is that it signs me out and need to take time to log back in. It also has problems at times which can cause commotion in a work environment trying to solve the problem! **What problems is UJET solving and how is that benefiting you?** It has solved many customer problems. Without UJet we wouldn't be able to do what we do and assist our customers to the full potential. It is benefiting me because without UJet I'm jobless and our customers stay upset! ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+03%3A14%3A31+-0500&secure%5Bsession_id%5D=1d3f7581-1532-4487-8c25-5ad384927f34&secure%5Btoken%5D=9de16f4f54493ea7533a4ff7d4ebe25e362e54c7724bc9def4ad1679cafafa63&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,444 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)