--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users find UJET to be **very easy to use** , enhancing the overall experience with its intuitive features and navigation. (51 reviews) - Users value UJET's **high call quality and seamless features** , enhancing customer support efficiency and satisfaction. (34 reviews) - Users value the **efficient user interface** of UJET, which enhances navigation and streamlines customer support operations. (20 reviews) - Users appreciate the **user-friendly interface** of UJET, highlighting its simplicity and intelligent design for efficiency. (17 reviews) - Users find UJET's **user-friendly interface** enhances productivity with its simplicity and efficient navigation. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users experience occasional **slow loading** times during peak hours, which can impact overall efficiency and responsiveness. (14 reviews) - Users express frustration with **slow response times** during peak hours, which can disrupt their experience with UJET. (11 reviews) - Users experience **slow performance** with UJET during peak hours, leading to frustrating delays in response times. (8 reviews) - Users often face **technical issues** with UJET, including crashes and freezes that disrupt workflow and productivity. (8 reviews) - Users experience occasional **software glitches** with UJET, causing freezing and performance issues that disrupt their workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. Overall satisfied Experience **Rating:** 5.0/5.0 stars **Reviewed by:** jason s. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about UJET?** UJet was very amazing tools and easy to access, Easy to handle when it comes to supporting custom **What do you dislike about UJET?** Sometimes ujet hang for a second but then again it quickly back to its normal process **What problems is UJET solving and how is that benefiting you?** Ujet makes our job easy and most of the time reliable tools among others ### 2. So far UJET has helped me manage my time and helps me monitor my performance at work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2023 **What do you like best about UJET?** Having an accurate timekeep help me monitor my performance. Not only that it helped me a lot when I had a salary dispute [our company has it's own timestamping tool and it's unreliable. UJET helped me a lot since it has never failed me on my timestamps compared to the one our company use **What do you dislike about UJET?** With the most recent update on the UI switching between calls is a lot more tedious since I have to navigate to 2 different screens just to get to where I can put my caller on hold. Not only that with the current UI when you switch auxes it covers up the aux timer, it's only a minor gripe but I want to be exact on my time. **What problems is UJET solving and how is that benefiting you?** Timekeep, call monitoring, performance metrics and call transfers ### 3. UJET is very friendly user. **Rating:** 5.0/5.0 stars **Reviewed by:** Keewell B. | Guest Claims Processor, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about UJET?** UJET is easy to use and navigate. It is reliable for everyday use. **What do you dislike about UJET?** I usually don't experience any issue with UJET. **What problems is UJET solving and how is that benefiting you?** It allows us to get in touch with our customers easily and hassle free. ### 4. Too good to be true. **Rating:** 5.0/5.0 stars **Reviewed by:** Juniary P. | Agent, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about UJET?** It's really great tool to work tasks taking calls and chats. With this tool, we can handle the way that we give service to our customers. Also, we can manage the time that we take with every interaction. **What do you dislike about UJET?** When we are taking calls we don't have noise suppression and that's something pretty inconvenient when you are speaking with a client. Also, sometimes the platform get frozen. **What problems is UJET solving and how is that benefiting you?** The way that we communicate with our customers. We are able to handle the time that we take in our interactions and transfer the calls to other departments in the company. ### 5. Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Daniela L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** The differen auxes that we can use and the colors it has. **What do you dislike about UJET?** Sometimes it gets stuck when I received a call. **What problems is UJET solving and how is that benefiting you?** The easy way to use it, sometimes the colors on Ujet changed but now is more easier to identify wich one we need to use ### 6. It is very simple to use, not much training needed if you are a person who is aware of applications **Rating:** 5.0/5.0 stars **Reviewed by:** Lwazilenkosi Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about UJET?** The ability to see statistics for that day. **What do you dislike about UJET?** You are able to see interaction in the que. **What problems is UJET solving and how is that benefiting you?** You are able to prepare for interactions with a countdown, you are able to advise customers on waiting time when they are being transferred. Dialing out is very easy ### 7. Amazing Software that can easily contact **Rating:** 5.0/5.0 stars **Reviewed by:** Marc Anthony M. | Enterprise (> 1000 emp.) **Reviewed Date:** January 23, 2024 **What do you like best about UJET?** Amazing Software that can easily contact the people who are working on this job and also it's very easy to used it. **What do you dislike about UJET?** Regarding for the transfer call. It's not worth it regarding for the add contact because you need to used the transfer call just to make it sure that you know the process of the software of the UJET. **What problems is UJET solving and how is that benefiting you?** Nothing ### 8. I like Ujet very much since it is very easy to navigate and use. **Rating:** 5.0/5.0 stars **Reviewed by:** lyka angelic b. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about UJET?** What I like the most about using Ujet is that, even though you are not tech-savvy, it is very easy to navigate. When it comes to the sounds while interacting with customers, they are clear and there are no delays. **What do you dislike about UJET?** Well, honestly, the old version of Ujet makes me confused when I'm on a conference call. **What problems is UJET solving and how is that benefiting you?** We are using the Ujet as a soft phone, so instead of using and buying a physical phone, it is very beneficial that we have the Ujet that we can use every day for daily interaction with customers. ### 9. Seamless and easy to use interface. **Rating:** 5.0/5.0 stars **Reviewed by:** Ntokozo N. | Mr, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2024 **What do you like best about UJET?** The system is easy to use and friendly and the stats chart help keep track of the performance for the day to main target. **What do you dislike about UJET?** Some other features that would be great are still disabled like the CSAT stat, would be amazing to have other than that theres nothing to dislikeon it, maybe a theme personalisation touch would make it alot more apealing to the eye as a design. **What problems is UJET solving and how is that benefiting you?** Penny Payment updates allow ease of having updates made for customer payments which is great. ### 10. Ujet was easy to navigate and very easy to understood. **Rating:** 5.0/5.0 stars **Reviewed by:** Ronalyn S. | customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about UJET?** when we are experiencing some error, it is most likely easy to troubleshoot. **What do you dislike about UJET?** sometimes it takes time to load. nothing at all aside from this one. **What problems is UJET solving and how is that benefiting you?** helps me in assisting customers. ### 11. Review Ujet **Rating:** 2.5/5.0 stars **Reviewed by:** Kevin Alexander S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about UJET?** The user interface and the several options to work with the metric agents **What do you dislike about UJET?** ujet has 10 sec for delay to the updates and the high time to dowland the reports **What problems is UJET solving and how is that benefiting you?** analytics in real time ### 12. The ease of the UI. **Rating:** 4.5/5.0 stars **Reviewed by:** Serhan T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about UJET?** I really like how easy user interface is. Only a single training to agents, team leads, or the executives is always enough. Also I really admired how easy it was to embed it into several CRMs, according to them. **What do you dislike about UJET?** There is really nothing I dislike on UJET. I rarely get any errors but if there is any, the CX team is always there to help us out, no matter the topic. **What problems is UJET solving and how is that benefiting you?** UJET is solving several key problems for us. Firstly, UJET's flexibility allows us to seamlessly onboard new verticals as we expand our services. This benefit is particularly significant as we frequently go live with new verticals, and UJET's ease of use and adaptability simplify this process, saving us time and resources. Overall, UJET's solution enhances our customer service operations and supports our continuous growth efforts. ### 13. ujet REVIEW 2024 **Rating:** 5.0/5.0 stars **Reviewed by:** ariane rose f. | Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2024 **What do you like best about UJET?** ujrt is userfriendly tool that we can use efficiently **What do you dislike about UJET?** none so far. excellent performance for me as of the moment. **What problems is UJET solving and how is that benefiting you?** with regards of survey it is showing realtime ### 14. The easiest software to learn **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2023 **What do you like best about UJET?** UJET is a customer experience platform that I like for its omnichannel approach, which allows integrating different communication channels in one place. Its advantages include an easy-to-use interface, ability to personalize the customer experience and analytics tools to improve service. In addition, its flexibility and scalability are strengths that stand out in the customer service arena. **What do you dislike about UJET?** Some users may find that UJET's pricing structure or the limitations of specific functions are aspects that could be improved. As with any platform, there may be certain aspects that some users may find less favorable depending on their specific needs or expectations. **What problems is UJET solving and how is that benefiting you?** UJET allows me to streamline and improve customer service by providing multiple communication channels. It solves problems related to fragmentation of customer interactions across different platforms, improving the overall customer experience. In my case, it benefits me by providing a consolidated and efficient system to manage queries seamlessly across multiple channels, enabling smoother interactions and better support. ### 15. The excellent tool for workers **Rating:** 5.0/5.0 stars **Reviewed by:** Hanna G. | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2023 **What do you like best about UJET?** This plataform is incredible easy to use and is one of the most user friendly I have ever use. It os very stable and the qualitu and effiecient of the call are remarcable. **What do you dislike about UJET?** We've observed that the loading times increase significantly with slow networks, impacting user experience. The current UI design appears to be rather basic and requires a redesign to enhance aesthetics and usability. Additionally, there are occasional login failures and system unavailability after idle periods, which causes disruptions to sticky data and results in missed calls. To further improve our platform, we would greatly benefit from implementing visual analysis capabilities using the raw data extracted from within the system itself." **What problems is UJET solving and how is that benefiting you?** Automated warnings will be triggered if there is no client interaction in the chat. Subsequently, after receiving three consecutive warnings, the chat will be automatically closed via the same interface. ### 16. Easiest phone tool to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Krisanta Iya T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 30, 2023 **What do you like best about UJET?** What I like the most about using Ujet is that it is very easy to use. I love how each auxes have a different color that helps me remember what my aux is and help me not go over my aux. And also it makes my work easier with transferring to a different line of business because you only need to choose which department you will be transferring the call. **What do you dislike about UJET?** I have been using Ujet for almost a year and so far i did not experience any difficulties by using it. **What problems is UJET solving and how is that benefiting you?** Ujet is a very helpful phone tool and it helps me to do inbound and outbound phone call to provide excellent customer experience ### 17. Awesome experience! Very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** John Michael T. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about UJET?** Very user-friendly. I've been using UJET for months and I can say that tool is easy to use. **What do you dislike about UJET?** I really can't think of anything that I dislike about it. **What problems is UJET solving and how is that benefiting you?** Helps me with timekeeping ### 18. The best phone tool in town! **Rating:** 5.0/5.0 stars **Reviewed by:** Justin Kyle B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2023 **What do you like best about UJET?** UJET is very compatible and user friendly. I'm a newbie in a call center but UJET was very helpful for me to have an easy job. **What do you dislike about UJET?** None so far. I'm more than happy to have this tool as part of my daily job. **What problems is UJET solving and how is that benefiting you?** When I am about to take calls, UJET is fast as I expected. No lags and meet all the requirements as the tool for my work. ### 19. there is a little delay but it is manageable **Rating:** 4.5/5.0 stars **Reviewed by:** Arnel S. | agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about UJET?** stable connection. over all experience is ok **What do you dislike about UJET?** it takes a couple of seconds until the call comes in **What problems is UJET solving and how is that benefiting you?** the start of the call is delayed ### 20. Wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** kenneth d. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about UJET?** For me is the way we communicate with our customers. Because not all BPO tools can do 3 way calls, and also the auxes is already in there while calling you can change your aux unlike other BPO tools there's a separate tools for aux change. **What do you dislike about UJET?** So far the only issue that i encounter with ujet is when i do an outbound call and it takes too long to connect to the customers. Another thing is the AHT is not that accurate. **What problems is UJET solving and how is that benefiting you?** We're using UJET to resolve our customers issue that is about car rental. We're helping our Guest which is the renter of the vehicle and we also help our Host which is the person who owns the vehicle. ### 21. Very accurate and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Yves Christian F. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2023 **What do you like best about UJET?** Very easy to use and great user interface. **What do you dislike about UJET?** None. UJET is very user friendly. It's nice. **What problems is UJET solving and how is that benefiting you?** It solves time keeping problems. Keeps us up to date with or schedules. ### 22. ease of use **Rating:** 5.0/5.0 stars **Reviewed by:** Wilson H. | Enterprise (> 1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UJET?** Ujet has made my life so easy compare to other tools that I have used before, I can easily switch to different auxes, for 2 years here in my current company I must say that I never experienced any major problem with ujet that would affect my work. **What do you dislike about UJET?** before We we're struggling to locate the outbound conversation especially the recordings for training and quality purposes, but now it has been updated and everything should be good now and smooth **What problems is UJET solving and how is that benefiting you?** My work requires a multiskilling, We sometimes assigned to emailing, something we answered phone calls and some are providing support through chat. With that being said We have a lot of means of providing customer support ### 23. How UJET is Very Useful for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Edwin F. | Customer Service Representative, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** Very comfortable and easy to use, and I really love to use it in every time in my work , also everything is already there and you will not be confused on how to navigate the tools and it really great to use. **What do you dislike about UJET?** dislike is sometimes there is some bugs and issues regarding for the delay and also there is a slightly dislike in the colors but everything was fine and will continue to use **What problems is UJET solving and how is that benefiting you?** Ujet is helping me to solved the issues of the caller and communicate well with them and also to provide them a proper resolution to the customer. and also to provide accurate information all througgh out of the business ### 24. Nice tool to use **Rating:** 5.0/5.0 stars **Reviewed by:** Jonnel O. | Customer Service Representative, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** Everyday we've been using UJET as out tool to receive a call out bound or inbound, what i like on this tool is very responsive and when i used it there's no problem. **What do you dislike about UJET?** I donn't have any dislike about this tool is very easy to use and very responsive **What problems is UJET solving and how is that benefiting you?** I am a customer service representative and we used this tool on our daily basis we can use it to go out bound and in bound calls. ### 25. UJET makes the contact process easier **Rating:** 4.5/5.0 stars **Reviewed by:** Rafael M. | Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 13, 2023 **What do you like best about UJET?** As a customer support representative I really like UJET, its easy to change the aux, the page is so fast, and practically there are no loading times, the call system is really good and easy to use. **What do you dislike about UJET?** The design is a little bit simple, literally, my main page is only 4 buttons, it is not really something bad, it's just a little bit too simple but it doesn't affect anything. **What problems is UJET solving and how is that benefiting you?** Ujet helps me when I need to call some customer, take a live chat, or receive calls and I can even check at the end of the day how many calls and chats I took and how many surveys the customers write for me. I can check the average time per call too. ### 26. UJET EXPERIENCe **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about UJET?** Ujet makes our work easier. Ujet is very convenient to use. It is very easy to navigate if you have something to update. Ujet provides a user friendly interaction. Ujet is helpful for us customer support. I use Ujet regulary. Ujet has a lot of features where in you can transfer and connect with other representatives. Ujet has been designed with features that will make it easier to transfer/Connect, for ease of implementation. **What do you dislike about UJET?** Ujet is really a user friendly tools so nothing **What problems is UJET solving and how is that benefiting you?** Connecting with customers. Specially for abandoned calls with ujet, we can easily call them back ### 27. Using Ujet is Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Rubelyn V. | Customer service, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about UJET?** Ujet is very convenient to use in our work. It is also helpful in our job because, using this Ujet, we have ways to communicate our customers concerns and issues. **What do you dislike about UJET?** So far, I am enjoying the features that Ujet has to offer in our daily work. So as of this moment, I haven't seen anything to dislike about using this. So I'm in love with this Ujet. **What problems is UJET solving and how is that benefiting you?** It integrates our chat with every customer's, as well as our punches at breaktime,lunch, meeting,coaching,training and even if we have techinal issue on our monitor ### 28. UJET as a great working tool **Rating:** 5.0/5.0 stars **Reviewed by:** Janine Zhaira E. | Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** UJET is excellent for use. Auxes are simple to select by just dropping down the possibilities. Additionally, I may look through the call logs I have in my previous caller. The minutes and hours I am working are also visible to me. You can check to see if quieng is present.In fact, I can see if a customer is phoning. Additionally, UJET gives you adequate time to get ready before taking a call from a customer. **What do you dislike about UJET?** In my opinion, there should be a choice that allows you to off the availability rather than just logging out. Sometimes it takes time before you can log in. Lastly when choosing the right aux sometimes the auxes is not popping up. **What problems is UJET solving and how is that benefiting you?** In fact, UJET assists me in making outgoing calls to both the host and the guest to get clarification on certain details or to request further information. We can also handle two calls at once using UJET. ### 29. Great **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo R. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** The best thing that I can say is that UJET today is more perfectly used for the BPO industry because of real-time surveys. As a CSR in the BPO industry, I currently need to pass my metrics, especially for the CSAT/Good survey. It makes me feel creditable for my effort to give excellent service on our call. Being appreciative of having a good survey benefits both parties. And one thing as well is that we have visibility to check our surveys. With visibility on our end, it's more helpful for us if we need to make a double effort or if our good survey is not good enough to pass on our metrics. **What do you dislike about UJET?** I know technology today is not very consistent. We understand that sometimes Ujet does not work for some reason. The only thing that I dislike in Ujet is just an AHT, which is sometimes not too accurate but gives us visibility to check how long my calls are. Ujet is almost perfect and highly recommended for use in the BPO industry. **What problems is UJET solving and how is that benefiting you?** As I mentioned, having a real-time survey has given me reasons to pass my metrics since CSAT. The good survey is one of compliance. And having a good survey in real time makes me benefit from receiving incentives, which is very helpful for us. ### 30. Super Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Hilari M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about UJET?** It's super easy to work with it. I've tried other apps or programs and they were so hard, but UJET has been the best one. This tool, also allows you to see how long you've been on any status **What do you dislike about UJET?** Sometimes it takes a while to load but I think it's because of the internet connection. And sometimes the page closes by itself, and sometimes does not show the calls that are waiting to be taken. **What problems is UJET solving and how is that benefiting you?** Helps me to remember the time when I'm on break or lunch, to receive my payment because the company I work for counts my hours through UJET. Also, let me know how long I've been in any task. ### 31. My experience using Ujet. **Rating:** 5.0/5.0 stars **Reviewed by:** yeiry G. | Analista, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about UJET?** I love that Ujet is really amazing at the moment of contacting people around the world, is easy to use and is perfect for the company where I work, I can contact my customers at any time and there is always an excellent quality in every interaction. I recommend Ujet. **What do you dislike about UJET?** I don't have any negative to say about it. **What problems is UJET solving and how is that benefiting you?** With Ujet we contact our customers and we are able to solve their problems no matter where they are located and we also allow them to choose the way they us to communicate with them. ### 32. Fantastic UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnick S. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about UJET?** This is very Customer support-friendly and easy to navigate. I use it daily since it is one of the tools we use to engage most customer **What do you dislike about UJET?** No words I can say dislike this UJET that is because this tool works made easily catch the phone calls we receive. **What problems is UJET solving and how is that benefiting you?** we are dealing with customers this software or tools helps to answer the concerns of the customer ### 33. Amazing Work Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** I like it because it has a good response speed. I love that we have the option to add a party while still having the main caller on the line. It's a really useful tool. **What do you dislike about UJET?** I think it would be useful if the wrap-up option was automatically set. Sometimes we go into the call and forget to pick the next status and after the call ends and go directly to the next call in line. **What problems is UJET solving and how is that benefiting you?** It's really useful that as soon as we receive a call on ujet it automatically opens up the conversation in kustomer. It saves us time in trying to find the conversation and then providing assistance to the guest or host. ### 34. UJET E asy ac cess **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about UJET?** The best part with UJET is easy access and easy to navigate perfect you being a customer support, the frequency is good, and there is a lot of features to use **What do you dislike about UJET?** It is hard to change status if you are making an outbound call, **What problems is UJET solving and how is that benefiting you?** Its benfit me to make a phone call with clients. ### 35. is very accessible **Rating:** 5.0/5.0 stars **Reviewed by:** Aramis V. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about UJET?** ujet is really helpfull due to is its interface is really easy to navigate, the way we can pick interactions or transfer them is so simple, certainly ujet results to be easy for new hires **What do you dislike about UJET?** sometimes ujet got stuck and does not create a new case so we should refresh it or even create a new case manually, I consider ujet can be faster and more efficient if get some updates **What problems is UJET solving and how is that benefiting you?** through out the time ujet has been doing some updates in the platform to improve the the connection, which is not being taken into consideration is that we do not have the way to transfer to other lenguages queue ### 36. Ujet is the way 100% **Rating:** 5.0/5.0 stars **Reviewed by:** Swelihle N. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about UJET?** that it doesnt shut down after a few minutes of being left alone. **What do you dislike about UJET?** i love everything about Ujet. Ujet is the thing that does the things to be done. **What problems is UJET solving and how is that benefiting you?** No problems at all. ### 37. MORDERN AND EFFEECTIVE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2024 **What do you like best about UJET?** Ujet its a great, mordern and effective platform. I can get all my KPI's and reports in a easy and effective way. The customer support is extremly fast and is always following up in every request. We frequently use all their features and tools. **What do you dislike about UJET?** I dont have any complains with their product **What problems is UJET solving and how is that benefiting you?** I have had small issues with ujet and their support team has resolved them im a timely manner. ### 38. Time Stamp **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about UJET?** Time stamp is clear and accurate. I will recommend this to all of my friends **What do you dislike about UJET?** None for now because I do not see any malfunction to the tool **What problems is UJET solving and how is that benefiting you?** None as for now ### 39. Simple but elegant **Rating:** 5.0/5.0 stars **Reviewed by:** Noel Stethen T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** Toggling with different auxes is easy and reliable. Color coding of each auxes making it easy to determin. Using it to search for the right deaprtment to transfer to is user friendly. **What do you dislike about UJET?** Sarting it is a bit of a pain, it loads up a bit slow. Using it inside an app to make outbound calls will automatically create a ticket which makes the process tideous when it does. **What problems is UJET solving and how is that benefiting you?** Changing auxes is always easy because auxes is color coded, making outbound calls is also smooth and transferring calls to correct department. Going back and fort from 1st to 2nd line is a breeze as well ### 40. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Manuel David A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2023 **What do you like best about UJET?** UJET is very simple and intuitive, you can change your status and the agent statuses in a very easy way. Monitoring the agents is intuitive and you don't need to study the platform a lot to know how to use it **What do you dislike about UJET?** Sometimes the platform is slow, and takes a while to refresh the agents current status. Reducing the loading time will definetely make the difference and increase the productivity. **What problems is UJET solving and how is that benefiting you?** Ujet helps the operation by allowing the quality analysts to check the live interactions. This allows me to be more productive because that way we can identify risk factors before they become a behavior. ### 41. New Generation Reliable UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Jomasel A. | Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about UJET?** UJET is very helpful when it comes to monitoring and extracting reports or data since the tool have it all. Everything you need, UJET is the main tool you can rely on. **What do you dislike about UJET?** Nothing to dislike on with the tool since I haven't encountered any issues using UJET. The tool is very reliable and helpful. **What problems is UJET solving and how is that benefiting you?** With the help of UJET, I can easily determine agent's auxes, monitor their calls, check data reports with their everyday interaction while on shift and it really helps me a lot since all filters and each tab uses are all in the UJET tool. ### 42. I like Ujet. The system is easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about UJET?** Ujet is very simple and easy to use. I like how evrything is so easy to click and able to locate. **What do you dislike about UJET?** I don't like how we have to use / for shortcuts to pop up. **What problems is UJET solving and how is that benefiting you?** I like how I'm able to call a customer back with the number hidden or changed. It keeps my number safe from customers. ### 43. Ujet is easy to use and provides a seamless calling experience. **Rating:** 4.5/5.0 stars **Reviewed by:** Ariath P. | Member Experience Associate, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2023 **What do you like best about UJET?** I like that it is user-friendly, and its interface is easy to navigate. I don't have to pick up the calls because it has auto-answer, and it has a whisper function to let me know there's an upcoming call. **What do you dislike about UJET?** Nothing so far, it's been a great experience. **What problems is UJET solving and how is that benefiting you?** It's the ultimate solution for managing both incoming and outgoing calls, all in one place! ### 44. Secure and Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Marian Yeniree S. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2023 **What do you like best about UJET?** It shows the information I need and it is easy to read it and download the details is very helpful for me with the activities and reports I need to do on the daily basics **What do you dislike about UJET?** For my experience it was a delay for about ten seconds when I see the Agents console for any LOB I am consulting or If I need to download details appearently doesn't show it **What problems is UJET solving and how is that benefiting you?** We can see details on real time that help us to take decisions more quick and also more effective and get the actions plans prepare to have a good performance numbers ### 45. Amazing tools that I ever used. **Rating:** 5.0/5.0 stars **Reviewed by:** Amanie U. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** I love the way it was so user friendly. It aslso has a lot of features that you can check on. Transferring a call is so much organized as well. You just need to know which department you are looking for and it gives you a direct line all the way to the right support to contact too. **What do you dislike about UJET?** One thing is the delay, there is sometimes a delay when it comes to receiving a call and also changengin auxes. But this was also can be tolerated . **What problems is UJET solving and how is that benefiting you?** Ujet is great to used specially it helps me a lot when it come to the concern that I don't have info or out of my scope . I can easily get in touch with someone else and they also can help me and my caller in regards on their issue. ### 46. Great Platform For Call Centers **Rating:** 5.0/5.0 stars **Reviewed by:** kimberly r. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about UJET?** UJET is great because the pop up window is very beneficial when multitasking. It is very easy to place the customer on hold and keep their card information safe with redacting. **What do you dislike about UJET?** I havent experienced any downsides when using ujet **What problems is UJET solving and how is that benefiting you?** UJET is helping us solve customers inquiries with our website and placing orders ### 47. Excellent Corporate Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar C. | CEO, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** Is helpful because it is very fast and does not consume a lot of Internet connection and Computer resources, it has also a variety of status to make your day-to-day smooth, and very convenient for Corporate use. **What do you dislike about UJET?** It should have the option to put yourself in "wrap-off" automatically after a call or chat or give you a 5-second window warning before it goes to the other interaction. **What problems is UJET solving and how is that benefiting you?** It helps me to manage my day-to-day interactions effectively, it has a user-friendly interface, it can be easily integrated with other systems such as KUSTUMER and it is perfect for chat and voice interactions. ### 48. An excellent app! Smoother than any of your smoothie! **Rating:** 5.0/5.0 stars **Reviewed by:** Lenard M. | Agent, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about UJET?** Latency is minimal. User-friendly. Smooth use for tracking auxes. **What do you dislike about UJET?** As of the moment, I like ujet as it is as I haven't encountered any problems yet. **What problems is UJET solving and how is that benefiting you?** Helps tracking our auxes. Saves time of tracking auxes instead of manual. ### 49. Widget is poorly designed and doesn't work well. **Rating:** 0.0/5.0 stars **Reviewed by:** Luan V. | Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about UJET?** It has amazing report functionalities is a significant benefit. Having a robust reporting system can be critical for call centers to understand how their agents are performing, identify areas for improvement, and make data-driven decisions to improve customer satisfaction. **What do you dislike about UJET?** However, it's concerning that the connection is very unstable. This leads to significant disruptions in service, long wait times for customers, and frustration for both customers and agents. The instability of the connection could also impact the quality of the calls, which is a crucial aspect. Poorly designed widgets, the application doesn't always ring when it should, which results in missed calls and unhappy customers. **What problems is UJET solving and how is that benefiting you?** Integration with CRM solutions: UJET offers integration with CRM solutions, which can help teams streamline their workflow by providing them with customer data in real-time. This integration allows agents to have a complete view of a customer's history, previous interactions, and preferences. As a result, agents can provide personalized service and resolve issues more efficiently. Multiple channels for customer support: UJET offers both voice and chat channels for customers to reach their support agents. This enables customers to use the channel that suits them best, which can lead to higher customer satisfaction rates. Additionally, offering multiple channels can help reduce wait times and provide customers with faster resolutions. Interactive Voice Response (IVR): UJET's IVR system can help reduce call volume by providing customers with self-service options. This system allows customers to get answers to their questions quickly without needing to speak to an agent. This feature can help reduce wait times and provide a more efficient customer service experience. Robust reporting system: UJET offers a robust reporting system that provides call centers with valuable insights into their operations. This reporting system can help identify trends, track agent performance, and provide data-driven insights to improve customer satisfaction. ### 50. Ujet the Cleanest and Fastest cloud contact center platform **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about UJET?** I love the UI so much, so clean and simple yet fully-featured and the way it's integrated with Kustomer is so seamless feels like the same platform also the states are super helpful. **What do you dislike about UJET?** Not much but I wish there was a dark mode for the UI or maybe more customization options and there is an issue that rarely happens that sometimes it goes unavailable for some reason. **What problems is UJET solving and how is that benefiting you?** Ujet is a very reliable tool and very dependable and it solves the issues that we experienced before using Ujet with Avaya for example was unreliable and very ugly UI compared to this beauty ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+16%3A39%3A32+-0500&secure%5Bsession_id%5D=8c80c5fc-d2ee-49e3-9b93-4af134608066&secure%5Btoken%5D=2ffc729067ac44d1adcf1d1a5fe63b267edb0c242b946c1e52773ddaa4f90fe7&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,441 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)