--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-07-13' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users find UJET's platform to be **easy to use** , enhancing their experience with intuitive navigation and helpful features. (51 reviews) - Users love UJET's **high call quality** and **user-friendly features** , enhancing efficiency and customer support interactions. (34 reviews) - Users commend UJET for its **efficiency** , highlighting its user-friendly design and seamless integration for optimal performance. (20 reviews) - Users commend the **user-friendly interface** of UJET, praising its ease of navigation and simplicity without sacrificing capability. (17 reviews) - Users find UJET to be **user-friendly and efficient** , enhancing daily communication and organization effortlessly. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users note a **slow loading** experience during peak hours, impacting response times and overall efficiency. (14 reviews) - Users notice an occasional **slow speed** with UJET, experiencing delays despite good connectivity, though it's manageable. (11 reviews) - Users experience **slow performance** with UJET, particularly during peak hours, affecting response times and causing frustration. (8 reviews) - Users experience **technical issues** with UJET, including crashes and freezes that disrupt workflow during critical tasks. (8 reviews) - Users experience **software glitches** with UJET, including freezing and UI issues that disrupt their workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. My source **Rating:** 5.0/5.0 stars **Reviewed by:** Lorelei A. | customer service representative, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about UJET?** the best about Ujet, we can see the rated calls instantly **What do you dislike about UJET?** sometimes, it fails to connect with the caller **What problems is UJET solving and how is that benefiting you?** Ujet solving and benefiting when it comes to give the rating of the surveys instantly ### 2. More reliable and consistent performance of the new update of UJET! **Rating:** 5.0/5.0 stars **Reviewed by:** Antonette D. | CSR I, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about UJET?** With the newest update of the UJET it help us to explore and use the other functions to interact with our customer, organizing the navigation tool bar is the best thing that a software has wherein UJET was able to do so. Also, with the new update you can see the new update that has the available time that you can see on how many minutes or hours you are avail, with this function you can know that you have to multi-task when it is not queueing. Over all the newest update of UJET is so much better than before. **What do you dislike about UJET?** With the newest update of UJET it could be a confusion if you're not familiar with the ticket since the RECORD ID instantly connects/links on one of your ticket in the Kustomer app since it is integrated with it. Also, sometimes it has a bug that it tells us that someone is waiting on the line for our call queue, but when you click avail, no one is waiting which is kinda confusing. **What problems is UJET solving and how is that benefiting you?** Call center is my first time experience, UJET helps me to establish connection between customer, so far it has this great stable in terms of connecting around the globe. It helps to interact absolutely without problem at all with the Customers, if ever that I need to call them back it is easy to contact them because the data are already given on the application on UJET. It gives me a benefit to learn more about the customer experience since the flow or the actual calls are good and it doesn't have any problem at all. ### 3. UJET was very accurate when it comes to aux and login/logout time. **Rating:** 5.0/5.0 stars **Reviewed by:** Rhea J. | Customer Service Support, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about UJET?** It can be highly recommend to other association. It was helpful for collecting time stamps and no lag. **What do you dislike about UJET?** I think it would be the stand alone because sometimes there is an error when putting the headset. **What problems is UJET solving and how is that benefiting you?** As of the moment, I still not experience any issue with our UJET tool. ### 4. Amazing experience in using UJET delivering the best customer service in our industry. **Rating:** 5.0/5.0 stars **Reviewed by:** Gilcy A. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about UJET?** UJET is incredibly user-friendly and useful for a variety of tasks. Because our goal as customer support is to ensure that our clients are satisfied, UJET makes it very convenient for us to monitor our operations. It can also be used to address a variety of client complaints. The program integrates with various third-party services with remarkable ease. We use this on a daily basis to carry out our work. It can be applied with the goal of simplicity of usage. It can be used with ease of implementation in mind. **What do you dislike about UJET?** It may act strangely or be a little quirky at times. For instance, there have been a few occasions when I've been in one UJET status—for instance, available—and it's changed to unavailable. Sometimes, it's frustrating. **What problems is UJET solving and how is that benefiting you?** UJET is solving our customer's problems as Customer Support and it's giving us the option to deliver our service with satisfaction. ### 5. customer care agent **Rating:** 5.0/5.0 stars **Reviewed by:** Estefani V. | customer care agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 01, 2023 **What do you like best about UJET?** How easy it is to work with, how it works perfectly for calls and setting what status you are on. The sound is perfectly loud and it helps us communicate well and listen to customers. This has been so helpful for me. I really like that my company has auto answer it makes it a better experience for our customers and overall a better experience. **What do you dislike about UJET?** There is not a single thing that I dislike about Ujet, it works so well for me, and it seems to work super well for the rest of my team as well; we appreciate it, sometimes what I dislike is that when we did not have auto answer the ring would nt work so we didn't know when we were getting a call. **What problems is UJET solving and how is that benefiting you?** It solving the problem of helping my boss see what I am doing during my shift and it helps solve customer solutions by being able to speak directly on the phone with them. It solving us the workers to be able to talk to our customers and have more of a life connection to know what is going on and how to help them get to the point where they are happy. ### 6. New and user friendly UJET Update, including UI!! Must try! **Rating:** 5.0/5.0 stars **Reviewed by:** Christial Jane C. | CSR I, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about UJET?** Newest update of UI makes our comfortability increase when using the software. Because of the new update it helps us to give different options on where we could transfer our customer call if necessary. By doing this update regularly will help us to reach out to our customer efficiently. Good job UJET!! make this update frequently. **What do you dislike about UJET?** Sometimes UJET has a bug on the app wherein the waiting time of the customer stucks at 1. But I think that's normal that the UJET has a bug. In terms of the connectivity and performance, I can't say nothing but thank you for the great software! **What problems is UJET solving and how is that benefiting you?** UJET solves our problem by doing a great update and regulary monitoring the performance of their application. With these it solves the problem between the connection and system issues on the UJET. Helps a lot by doing this, makes our customer feel satisfied and taken care of. ### 7. It's user friendly but could use a bit more of improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Dominador H. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about UJET?** It's user friendly. It's not that hard to use compare to other apps. **What do you dislike about UJET?** The sync Ujet in Kustomer cannot be move outside the frame of Kustomer. Also, the I hope it has the function to sync it's mute with the mute button of the headset. **What problems is UJET solving and how is that benefiting you?** Not sure about this one. So far, we are not informed by management in our office on what updates the Ujet have. ### 8. New update of UJET is amazing yet has some flaws **Rating:** 5.0/5.0 stars **Reviewed by:** Sean Aslie W. | CSR I, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** With the newest update of the UJET, it gives us an insight of how much we are avail on the calls that we got in. The color scheme is good and the new features are good as well. This includes the categorized feature that you can do especially if you need to transfer the call to one of your department. It also helps us "customer support" to make a efficient workload. Especially you need to go on avail. Having a new update makes our job easier. Implementing a frequent update will help the business g row. **What do you dislike about UJET?** With the new update sometimes it has some bugs wherein the waiting caller is not actually real. Also, you have to navigate deeply enough to find the outbound call that you have. **What problems is UJET solving and how is that benefiting you?** UJET is solving the problems of the customers it helps the customer to reach out to us since me as a Call Center Agent, UJET helps to establish stable connection between me and the customers around the globe! UJET benefits me in a way that I can easily reach out to different customers when needed to, also it can tell you who you are talking with. Solving this kind of concerns by establishing connection with UJET helps me to learn more and expand my skills and knowledge by providing customer service with the help of UJET. ### 9. It has some great features but for our team still seems to need work. **Rating:** 3.5/5.0 stars **Reviewed by:** Ceterra C. | Member Service Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2023 **What do you like best about UJET?** I actually like Ujet Phones. I think it's very easy to use for both the agent and customers. It offers some great features like text messages that help when assisting your customers. Especially, when trying to provide a phone number or email but the customer doesn't have anything to note the information. **What do you dislike about UJET?** My dislike is mainly with Ujet chat but overall our agents do have to reboot Ujet often due to it "freezing" up. I don't like that I have to enter a forward slash to pull up the macro language and that agents do not have full access to the shortcuts. It's always easier to start typing the keywords; any macro language with those words will populate for an agent to select rather than using the forward slash. Admins can see the entire chat macro language in shortcuts before using it, but agents can only see a portion of the chat language and have to, at that point, select what they think is the best language from the partial view they get. Also, why not have an option in shortcuts to just "apply macro" to the chat instead of having to go back in and use the slash to enter it manually? We also can't send customers images within the chat even though we can receive them from the customer. **What problems is UJET solving and how is that benefiting you?** Ujet is trying to make good and find a solution to any issues that we've brought to their attention. Which is great! It shows they are really listening to their clients and want to create the best experience they can. I love that they always want to know how they are doing because again it shows they want the best for their clients and the Ujet experience. ### 10. Excellent and Effective Ujet! **Rating:** 5.0/5.0 stars **Reviewed by:** Edgar B. | Customer Service Representative., Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2023 **What do you like best about UJET?** Since I am a Customer Representative and using this amazing platform. This was very inconvenient to use specially when I have an interaction with my customers it really helps me to provide a efficient and excellent customer service! It also offers a both voice and chat system to manage customers inquiries and concern that is very amazing! My experience on this from the start that I use this was good and one of a kind! **What do you dislike about UJET?** I really had a great experience using this platform I just want to say that there is no problem at all that the first time that i used this platform! , This was very effective. **What problems is UJET solving and how is that benefiting you?** If there was an customer that wanted a call since ujet has also for a chat there are some customer that was preffered to call that is why they are cotacting us via call and it benefits me to explain and educate the customers on their concern. ### 11. UJET made everything easier! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick James C. | Team Leader, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UJET?** We do have an option to see the tickets that the agents handled and also their timeline which can be used to defend our agents **What do you dislike about UJET?** I don't have anything to dislike about UJET since it is very helpful in my work on a daily basis **What problems is UJET solving and how is that benefiting you?** Checking the attendance of my agents and also for tracking their productivity ### 12. Ujet is a friendly tool and very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Destiny P. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about UJET?** It's quite simple to use, and I like how many functions the developers managed to pack into a single product that is far easier to use and maintain than other CRMs. Finding what you're looking for doesn't take too many clicks. **What do you dislike about UJET?** Its tendency to become stuck occasionally makes sense for a web-based utility. However, it shouldn't do that for easy tasks like perusing person lists. Additionally, the reporting tool has to be improved. While it works excellent overall, there are situations where it offers incomplete information and there is no other method to obtain the information you are missing. **What problems is UJET solving and how is that benefiting you?** UJET has been my go-to agency for phone calls. It has operated flawlessly when I've dealt with outgoing calls and system status changes for various occasions. Regarding usage and appearance, there are no worries. As far as efficiency goes, it has never caused any issues. In general, I enjoy Ujet. I think it's simple to use and I enjoy how it interacts with Kustomer. It would be a fantastic program if it didn't freeze and malfunction so frequently! ### 13. I like the new UI! Amazing experience **Rating:** 4.0/5.0 stars **Reviewed by:** Monica M. | CSR, Outsourcing/Offshoring, Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** The best about UJET is the friendly interface, it does not show more complex that can make out mind confuse while assisting customer. It has a more ease of use features , like transferring the customer to another department than the old ones. We can manage our support for the customer in a timely manner. **What do you dislike about UJET?** For me there is no problem or there is nothing i didn't like in this application because it gives us convenicency in receiving call. I dont have to suggest any impovements because for me it serves its purpose and this is a stable app **What problems is UJET solving and how is that benefiting you?** This is easy to use, when in time of pressure and workload while talking to a customer, ujet show all information of the customer you needed for example the registered name and phone number, in a simplest way, not like the other app it looks like complicated. It reduce our confusion in looking of the information we need. ### 14. Recommending Ujet to a friend **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff S. | Rank & File, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about UJET?** What I like best about Ujet is it's easy to use and friendy user **What do you dislike about UJET?** I dont dislike anything about Ujet but they can improve its interface to make it more lively **What problems is UJET solving and how is that benefiting you?** Problems that UJET solves is by letting us communicate and help our customer and its very beneficial for us. ### 15. UJET is reliable and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Janet P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about UJET?** Ujet is very easy to use and the details that is provided is reliable **What do you dislike about UJET?** there is no advance notification on the new update if there is any **What problems is UJET solving and how is that benefiting you?** Ujet is providing details of the caller with easy access for the detailed information which helps me solve thier concern ### 16. The benefits and effiency of Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** christian j. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about UJET?** Easy to navigate and very helpful to use all throughout the hours of my work as a customer support. **What do you dislike about UJET?** Based on my experience, I do find all the features that the Ujet has more convenient, and I do use it frequently related to my work. **What problems is UJET solving and how is that benefiting you?** Since i work as customer support ujet is the tool that helped me a lot in regard to assisting customers concern and it benefit me alot finishing the work on a timely manner with the help of ujet. ### 17. UJET Review from WFM Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Jan T. | Workforce Management Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2021 **What do you like best about UJET?** I will have to say; this is one of the smoothest projects I have taken part in. Philip Cummings, the project manager from UJET side, was interactive, approachable, honest, and fully understands what is required since he has a strong WFM background. Reporting was eventually resolved with help from Pam Kaur and Rosi C's amazing partnership!!! **What do you dislike about UJET?** We had to discountinue our contract. It could have been a continous relationship if all departments were in the same platform - UJET **Recommendations to others considering UJET:** Explore reporting! **What problems is UJET solving and how is that benefiting you?** The ease of multi-channel real time management ### 18. How UJET change my life **Rating:** 5.0/5.0 stars **Reviewed by:** Joy Emmanuelle G. | Customer service, Transportation/Trucking/Railroad, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UJET?** I like UJET because it was very easy to use. I really helps me on workload we connect right away to the person you want to reach out. I always Use it for my daily job on assisting customers that is having issue or concern. **What do you dislike about UJET?** None since it was so easy to use I like everything in Ujet **What problems is UJET solving and how is that benefiting you?** It benefit me a lot since this my tool that helps me to reach out and I dentify the caller in the other line. ### 19. User friendly and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Christian Edris J. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2024 **What do you like best about UJET?** I like how simple the tool is, everything is so compact and easy to use, checking your handling time,number or calls and survey score real time gives you an idea on how to execute taking calls to get better scores. **What do you dislike about UJET?** I sometimes find it confusing when having to outbound call someone when your currently on a call. Not automatically please the call on hold could get confusing sometimes. **What problems is UJET solving and how is that benefiting you?** Just by simply integrating UJET with other tools like Kustomer is making lives so much easier ### 20. Ujet experience **Rating:** 5.0/5.0 stars **Reviewed by:** Rashad M. | Member Experience Associate, Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2023 **What do you like best about UJET?** Omnichannel Support: UJET allows customers to reach out for support through various channels such as phone, chat, email, and social media. This provides flexibility and convenience for customers to choose their preferred communication method. Intelligent Routing: UJET's intelligent routing system ensures that customer inquiries are directed to the most appropriate agent or department, improving efficiency and reducing response times. Mobile-Friendly Experience: UJET is designed to provide a seamless experience across different devices, including smartphones and tablets. This allows customers to access support whenever and wherever they need it. Analytics and Reporting: UJET offers robust analytics and reporting capabilities, providing insights into customer interactions, agent performance, and overall customer support metrics. This data can be valuable for businesses to identify areas for improvement and make data-driven decisions. Integration Capabilities: UJET integrates with various CRM systems, ticketing platforms, and other business tools, allowing for smooth workflow integration and data synchronization. **What do you dislike about UJET?** NothiLearning Curve: Like any new software or platform, there can be a learning curve associated with adopting UJET. Users may need some time to familiarize themselves with its features and functionalities. Integration Challenges: While UJET offers integration capabilities, some users may encounter difficulties when integrating UJET with their existing systems or workflows. It's important to ensure compatibility and smooth integration during the implementation process. Customization Limitations: Depending on specific business requirements, some users may find certain customization options to be limited within the UJET platform. This can impact the ability to tailor the system to unique organizational needs. Pricing: Pricing structures and plans can be a consideration for some users. It's important to assess the cost-effectiveness and value proposition of UJET in relation to the specific needs and budgets of the organization.ng so far, everything about it is great. **What problems is UJET solving and how is that benefiting you?** Fragmented Communication Channels: UJET helps solve the problem of having customer inquiries spread across multiple communication channels such as phone, chat, email, and social media. By consolidating these channels into a unified platform, UJET offers a centralized hub for customer interactions. Inefficient Routing and Response Times: UJET's intelligent routing system helps solve the problem of inefficient distribution of customer inquiries by automatically routing them to the most appropriate agent or department. This reduces response times and ensures that customers receive prompt and accurate assistance. Lack of Contextual Information: UJET provides agents with contextual information about customers, such as their previous interactions, purchase history, and preferences. This helps agents deliver personalized and tailored support, enhancing the customer experience. Limited Mobility and Accessibility: UJET's mobile-friendly design and capabilities enable agents to provide support on the go, regardless of their location. This flexibility improves accessibility and ensures that customers can receive assistance whenever and wherever they need it. Incomplete or Inefficient Data Analysis: UJET offers robust analytics and reporting features, allowing businesses to gather insights from customer interactions, agent performance, and support metrics. This data-driven approach helps identify trends, optimize processes, and make informed decisions to enhance the overall customer support strategy. ### 21. UJET is gain changing **Rating:** 5.0/5.0 stars **Reviewed by:** Mary Angel G. | Subject Matter Expert, Enterprise (> 1000 emp.) **Reviewed Date:** May 25, 2024 **What do you like best about UJET?** UJET is easy to use and ideal for customer support satisfaction. Ujet has lot of auxes or tag that can be used **What do you dislike about UJET?** For me there is no any least helpful about UJET **What problems is UJET solving and how is that benefiting you?** UJET enables me to have more natural conversations with customers and it help me to better understand my customers ### 22. Does the job...and does it well ! **Rating:** 4.5/5.0 stars **Reviewed by:** Joel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 18, 2024 **What do you like best about UJET?** I like that it integrates natively with the platform we use, which makes it a breeze running it accross our whole Customer Support operation. It's a daily workhorse, reliable and effective in managing interactions with clients. Real time reporting and monitoring is also a must-have on our side...and it's there, always. **What do you dislike about UJET?** Not really much to say on this I'm afraid, my experience is mostly positive, being easy to implement and use. **What problems is UJET solving and how is that benefiting you?** It handles a massive amount of daily interactions without us having to worry about how to manage them, it is just there reliably and along the way providing data for voice and chat channels real time. ### 23. So far, everything is going smoothly. **Rating:** 5.0/5.0 stars **Reviewed by:** Liam Christopher S. | Customer Service Representative, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2024 **What do you like best about UJET?** Ease of Use - It is very convenient to switch status once unnecessary banners. **What do you dislike about UJET?** There are instances where banner blocks the status and I have to launch the standalone app to resolve it. **What problems is UJET solving and how is that benefiting you?** It is already integrated on our ticketing system eliminating the need to launch a separate system. ### 24. UJET is a very user friendly experience **Rating:** 5.0/5.0 stars **Reviewed by:** Hailey H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about UJET?** very easy to manage, easy reporting and great visuals on the dashboard for a broad spectrum of information. **What do you dislike about UJET?** I dont have any major complaints, I would preffer if it showed all calls holding in a seperate "blocks" versus the big blue box that populates in the far right hand side of the dashboard only showing the longest holding call. **What problems is UJET solving and how is that benefiting you?** being able to see how long an agent is in a specific status is very helpful, also being able to live monitor calls and take over when needed is very useful. ### 25. Ujet is very helpful and reliable! What a very friendly tool to use! **Rating:** 5.0/5.0 stars **Reviewed by:** cloie ann nicole m. | customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UJET?** I like Ujet because the assistance with the customer is real time and you can see your stats at the same time! It makes my work very easy and seemless. It is really a bestfriend for customer service representatives **What do you dislike about UJET?** Nothing as Ujet is doing a really great job! **What problems is UJET solving and how is that benefiting you?** Ujet is solving customer inquiries in a very easy way and it benifits us because we can cater the concern real time! ### 26. Effectiveness of UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about UJET?** The thing I like best about UJET are the different auxes we can choose. UJET allow or provide us to consume time for documentations after a call. It's very convenient for agents. **What do you dislike about UJET?** I don't think that there is something that I dislike about UJET because for me and for other agents, everything looks and working well. As of the moment, I don't think anything that they need to improve because everything seems perfect. **What problems is UJET solving and how is that benefiting you?** UJET is helping me on choosing the right auxes. For meal, break, email ticket, available, or even bio break. It gives us chance to have enough time to do things that we need to do. We can also easily acces our team's stats as well ay our avail time. ### 27. The best option to bring solutions to the basics problems that we face in the BPO industry **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Talent Acquisition Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about UJET?** It is a platform focused in bringing solutions to the BPO industry. It is pretty easy to use. The main use of this asset is the customer support, it helps us to put together all the channels that the customer can use to get assistance. Our agents use UJET everyday, because it helps them to work smarter no harder. It also have many uses, bacuse we also can download the report of the agents' interactions, and we can actually make sure that we are providing with a really good customer service. Besides, this platform is compatible with all the tools that we have in our company, so the integration is not a problems, and also as per the easy way of use, was really easy to implementate and actually to train the agents that are going to use it. **What do you dislike about UJET?** Nothing bad to say about UJET. Well... this is not bad at all, but they should provide to the new clients a free trial, before purchasing. **What problems is UJET solving and how is that benefiting you?** This platform really helped us to keep a good comunication with the customers using just one channel. It's not a secret for anyone that we work because of the customers, and we need to assure that they are actually having a good service because it assures that they are going to stay within the company for a while. This platform has many features that we can actually combine and give them the best use. In our company we manage many ways that the customers can get in touch with us, and our agents were constantly struggling with all of that, with is platform with put all of those channels together and they are working just fine. ### 28. UJET Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about UJET?** Very easy to use. Itis not complicated to learn. **What do you dislike about UJET?** Nothing so far. It is very easy to understand. **What problems is UJET solving and how is that benefiting you?** Some tools do require a lot of buttons in order to get into another button that would lead you to the specific feature you need but UJET doesn't work that way. It is very easy to navigate. Once click and you'd be able to see what you need already. ### 29. Awesome tool that I have. **Rating:** 4.5/5.0 stars **Reviewed by:** Joel P. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about UJET?** UJET helps me to easily comunicate to our custumers concerns. So I was able to assist them as fast as I can. Also UJET has an access to connect to the ticket on kustomer. **What do you dislike about UJET?** In rare cases, my CSAT sometimes was reflected on UJET but it not reflects in kustomer tool. **What problems is UJET solving and how is that benefiting you?** UJET helps me to get easily get the customers concerns, and it helps me to access my scores also. ### 30. This is the best IA ever **Rating:** 5.0/5.0 stars **Reviewed by:** christian c. | Marketing Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2023 **What do you like best about UJET?** I love the user-friendly nature of it. I was working for a company, and implementing the program was really easy; the employees loved it. I just remember that we had only one problem with the app, and it was solved really quickly. We use it every day, all the time. You can use it for anything you want, has a lot of features. It works perfectly with all the technology. **What do you dislike about UJET?** I don't have anything bad to say about this program. I will highly recommend it. **What problems is UJET solving and how is that benefiting you?** As a call center agent, UJET has truly transformed the way I engage with customers and handle their inquiries. One of the standout features for me is the multi-channel support, allowing me to seamlessly switch between voice, chat, and messaging interactions all within one platform. This not only makes my workflow more efficient but also enables me to cater to customers' preferences in how they want to communicate. ### 31. HOW UJET WORKS **Rating:** 5.0/5.0 stars **Reviewed by:** Gary Angel A. | Adjuster, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about UJET?** Ujet easy to use! User-friendly interfaces can really enhance the overall experience of using this platform. **What do you dislike about UJET?** none so far since it is very easy to use. **What problems is UJET solving and how is that benefiting you?** Helping me to contact the Guest and communicating with them easier unlike other companies you have to click a lot of option to contact. ### 32. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2023 **What do you like best about UJET?** Ujet is extremely helpful for agents like me for a lot of reasons. You can easily switch to other auxes if needed and it can be easisly identify though it's colors. Team and indivisual stats are visible and can monitor from time to time. You can see your aux elapsed time. You can easily manage your calls wither inbound or outbound. **What do you dislike about UJET?** None. UJET is perfect! Ujet is extremely helpful for agents like me for a lot of reasons. You can easily switch to other auxes if needed and it can be easisly identify though it's colors. Team and indivisual stats are visible and can monitor from time to time. You can see your aux elapsed time. You can easily manage your calls wither inbound or outbound. **What problems is UJET solving and how is that benefiting you?** Ujet is benefiting me in work by swithcing auxes if needed. It also helps me to identify my stats and productivity. Very simple and easy to use. The latest update is great! ### 33. Best call tool **Rating:** 4.0/5.0 stars **Reviewed by:** Job J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2023 **What do you like best about UJET?** I adore the UI; it's so clean and simple yet so feature, and the integration with Kustomer is so flawless that it seems like the same platform. - Easy to make calls and receive and reroute them as well. **What do you dislike about UJET?** Troubleshooting and error correction are quite difficult, and because it frequently integrates with other tools, things get much more difficult, because support lacks a live chat function, it is extremely difficult to solve problems as fast as possible. **What problems is UJET solving and how is that benefiting you?** I appreciate how UJET's call-holding feature instantly mutes the call, saving me from worrying. It enables me to quickly switch between tasks and complete important notes during calls, which is crucial when dealing with challenging cases that can arise at any moment. However, we must acknowledge that no innovation is without its flaws. Our fast-paced culture aims to keep up with advancements but should not overlook their limitations." ### 34. UJET Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chai M. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2024 **What do you like best about UJET?** The most helpful thing about ujet is seeing your aux duration real time. Also the color coding scheme really helps to identify what aux the agent is using. I use Ujet everyday and it is really easy to use. **What do you dislike about UJET?** None, Ujet is really helpful and the customer support team is really efficient **What problems is UJET solving and how is that benefiting you?** It really helps me in monitoring my agent's activities. ### 35. Very amazing and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia T. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 22, 2024 **What do you like best about UJET?** easy to use and was able to know how to transfer a call right away **What do you dislike about UJET?** nothing so far, It's easy to navigate the ujet. **What problems is UJET solving and how is that benefiting you?** Easy to communicate using ujet since it's more reliable ### 36. It was a good and productive tool for me. **Rating:** 4.5/5.0 stars **Reviewed by:** Annielyn Y. | Call Center agent, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2024 **What do you like best about UJET?** UJET is good and very easy to navigate. **What do you dislike about UJET?** UJET takes too long to load. It ususally takes atleast 5 min. **What problems is UJET solving and how is that benefiting you?** It helps me connect with customers and talk to them. ### 37. Change is good **Rating:** 4.5/5.0 stars **Reviewed by:** Lethukuthula K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about UJET?** It has encompassed all the necessary deparments to transfer to in one system making things much easier for all. It is easy to use after the training has been provided obviously. **What do you dislike about UJET?** Penny system has been giving us issues causing more frustrations to our customers. **What problems is UJET solving and how is that benefiting you?** It is saving me a lot of time when connecting customers or calling customers back irregadless of which country they are in. ### 38. UJET a best friendly user platform to have **Rating:** 5.0/5.0 stars **Reviewed by:** John Carlo C. | Enterprise (> 1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about UJET?** As an CSR, what I like in UJET is having fast and easy navigating buttons while managing the site which has many AUXes to choose like available, meeting, training, etc. It really helps us to give service to customers. **What do you dislike about UJET?** I don't dislike UJET because it is very a friendly user for agents like me. It's not really a bad platform that can be recommended to other companies and also my friends working in a BPO company might help them soon during working hours. **What problems is UJET solving and how is that benefiting you?** UJET benefits me to talk and stay connected to all our customers at all times. The problem when customer and I got disconnected during call, it is east for me to make outbound calls because of easy navigating buttons to manage for a callback. It benefits me to resolves customers concerns with through voice, chat, and email, depends on how I navigate it. It benefits me to have an easy work-life balance in resolving customers request and satisfaction. ### 39. My UJET review as a daily user for work **Rating:** 5.0/5.0 stars **Reviewed by:** David Jonathan D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about UJET?** I like about UJET is we can use this to contact people from all over the world **What do you dislike about UJET?** The bugs that we are experiencing. Sometimes my Auxes are different from the administrators causing me to be logged out by them. **What problems is UJET solving and how is that benefiting you?** Is that I can reach out to multiple persons at the same time. We are using this to contact customers that has an important schedule or Information ### 40. UJET as a tool for forecasting incoming calls **Rating:** 4.0/5.0 stars **Reviewed by:** Raine Leonard C. | Customer Service Representative, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UJET?** The thing that I really like about UJET is about utilizing the tagging of the current work that I need and also by being able to handle calls. **What do you dislike about UJET?** The thing that I dislike about UJET is that the buttons are really small and I hope they can speedup the platform or app. **What problems is UJET solving and how is that benefiting you?** UJET helps me by notifying me or forecasts the predicted amount of calls for the day. ### 41. Truly recomended **Rating:** 5.0/5.0 stars **Reviewed by:** Danicelis R. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about UJET?** Its fastness, I use Ujet every day and I really like working with this platform. **What do you dislike about UJET?** The unique thing I do not like about Ujet is that it does not have noise suppression. **What problems is UJET solving and how is that benefiting you?** Ujet resolves almost every problem in my everyday workout. ### 42. The mix of all the necessary items for an agent **Rating:** 5.0/5.0 stars **Reviewed by:** Josué David B. | Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about UJET?** Everything that you need for your work is on one tab, I can manage all the other stuff in another tab which makes my production easier. It helps me keep track of the messages and the time for the customer waiting time and experience. It lets me see my ratings and it is my main work tool. **What do you dislike about UJET?** Sometimes it can have some minor glitches, but is not that common, once in a while **What problems is UJET solving and how is that benefiting you?** Having the chats and the calls on the same page ### 43. Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Mansueta C. | Call Center Agent, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about UJET?** Real time software on call handling as a cutomer service. A software that can use on a daily bases for working purposes. It has a clear sound effect and friendly user and more options available now. It actually improves more after they updated it. **What do you dislike about UJET?** It normally buffered especially if you have internet connection issues **What problems is UJET solving and how is that benefiting you?** Providing great cutomer service ### 44. customer service tool **Rating:** 5.0/5.0 stars **Reviewed by:** Fritze Anne Khaye P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** My favorite aspects of UJET are how easy-to-use and practical it is, as well as how thoughtfully thought out the features are. It definitely brightens up sometimes dark days, and I enjoy the colors that each auxe is represented with. You may maintain tabs on your statistics, build relationships, and partake in social activity with this all-in-one tool. Excellent call quality and uptime have allowed me to depend on being able to speak with customers without technical difficulties interfering with the call. The web portal makes it simple and convenient to manage the features and account settings. UJET is a straightforward mobile application that can be helpful and simple to use. It has a good user interface with few buttons, which might occasionally make it more difficult for users to engage with the system. Both as a call receiver and a manager, I've utilized this tool. It offers a number of insights that may be used to keep track of call information and monitor everything that is happening. **What do you dislike about UJET?** There isn't a single aspect of UJET that I dislike. The software tends to stop up occasionally, forcing me to refresh my screen. However, a number of other variables outside UJET may also be to blame for this. **What problems is UJET solving and how is that benefiting you?** Very happy with the level of programming done for the software, as some options on competing platforms might be buggy. However, UJET displays a significant number of resources that are both well-organized and user-friendly, making it possible to track any kind of metric for any kind of business. The possibilities are virtually limitless. ### 45. Efficient features, proactive customer engagement, user friendly, and valuable 24/7 support. **Rating:** 5.0/5.0 stars **Reviewed by:** Moises A. | Recruitment Marketing - Sourcing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about UJET?** The upsides of using UJET include its multi-channel ticketing for streamlined case management, super easy to use, proactive outreach for enhanced customer engagement, robust analytics and reporting, real time chat and voice Customer Support, seamless integration with various platforms, and a reputation for delivering substantial value for the cost. **What do you dislike about UJET?** It doesn't offer a freemium option, which could be a drawback for small businesses or startups with limited budgets. The absence of a free version limits the exploration of the platform without a financial commitment. Nevertheless, it's a great platform and I'm happy to pay it! **What problems is UJET solving and how is that benefiting you?** As a Marketing Coordinator in a contact center, UJET's analytics and integrated workflow streamline customer interactions, boosting satisfaction and operational efficiency. It offers valuable insights for targeted marketing strategies, making it a valuable investment for optimizing our customer engagement initiatives. ### 46. Leveraging innovation of the modern outsource **Rating:** 5.0/5.0 stars **Reviewed by:** Neziah Tracey A. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** Timing is important in this type of field. It all depends on how you behave in terms of keeping to your work schedule. The thing about UJET that I appreciate best is how simple yet useful it is to use, and how well-designed the features are. I adore the colors that each auxe is represented by, and it really brightens up sometimes gloomy days. With this all-in-one tool, you can keep track of your statistics, establish connections, and engage in social activity. **What do you dislike about UJET?** Of course, each tool has its own shortcomings; for the time being, technology is not without problems. Out of all the wonderful features I've listed, my least favorite aspect of UJET is that occasionally, due to technical issues, it can be confusing. However, with the aid of our experts, we were able to rapidly fix the problem and carry on with our duties. People need to carry out their duties and accept the reality of the instruments of the trade, thus, I believe this is a chance we can always seize and relate to. **What problems is UJET solving and how is that benefiting you?** We cannot ignore an innovation's shortcomings. We are all aware that our contemporary culture is accustomed to a fast-paced phenomenon that constantly tries to keep up with advancement. UJET is one of them, and because of the work schedule and other obligations we have as part of our responsibilities, UJET is very good at problem-solving. It's advantageous to me in that it provides me with the chance to conduct myself professionally and adhere consistently to rules of behavior. UJET is quite useful in resolving this type of issue because, as they indicated, tiny problems can grow into huge ones if left unattended. ### 47. Great Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Janet B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** The finest aspect of Ujet, in my opinion, is that I can communicate effectively with every customer, which enables me to offer excellent customer satisfaction. This equipment is also simple to use and hustle-free. **What do you dislike about UJET?** I haven't noticed any issues with these tools yet. Actually, the only time I have problems with these tools is when our connection is bad. **What problems is UJET solving and how is that benefiting you?** Our organization has KPIs that we must achieve, and one of them is customer satisfaction. The caller's ratings are how we know if we have satisfied them. After our closing remarks, the caller may sometimes choose to end the call on their end, in which case the survey may take some time to reflect. However, when I choose to end the call using Ujet, the survey or ratings will reflect in real-time if the customer takes the survey right away, allowing us to determine whether we were able to provide them with excellent customer satisfaction. ### 48. My Experience using UJET **Rating:** 5.0/5.0 stars **Reviewed by:** reinald r. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2023 **What do you like best about UJET?** Ujet is very easy to use and very reliable. The new update on U-jet seems to be aliitle confusing at first since some of the features ws changes but it is still easy to use. **What do you dislike about UJET?** None. Ujet is good for me so far not experiencing any issues. After the update , doing outbound call was a little bit confusing. Same goes with viewing the stats. Adding the timer on being on avail was definitely good since you can monitor your productivity. **What problems is UJET solving and how is that benefiting you?** It helps me have the proper taggings on my job. It also helps me be on the right tagging . ### 49. Very Satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Carlo B. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2023 **What do you like best about UJET?** Ujet a user point of view : communication made easy. its easy to make 3 way calls and transfering a call **What do you dislike about UJET?** None everything is good. No issue in using Ujet **What problems is UJET solving and how is that benefiting you?** Before there is no options to see you score and the new update will show you your own score and the team score. ### 50. Ujet as a Business Soft Phone **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** That I can easily assign and remove people from the queue For the agent's side, UJET's interface and user friendliness became more seamless after the update. **What do you dislike about UJET?** Though they were already able to fix it, previously, when the keypad was launched, even when not dialing, calls will not be coming in. **Recommendations to others considering UJET:** Please use Ujet as your next soft phone since it is one of the more efficient soft phones available in the market. **What problems is UJET solving and how is that benefiting you?** As a Senior Operations Support Manager, I get to manage the queue better and we are able to download the statistics easily, monitor the service level better and easily assign and remove people from groups (queue) ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-13+14%3A15%3A47+-0500&secure%5Bsession_id%5D=f5bc6b97-af33-4caa-8ed9-e347204e33e7&secure%5Btoken%5D=81743daaf5b5391a675b6d4b69535f5da9f1bfa13ef9d8f41ea0980d39a72f79&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,441 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)