--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-07-14' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users find UJET to be **very easy to use** , enhancing the overall experience with its intuitive features and navigation. (51 reviews) - Users value UJET's **high call quality and seamless features** , enhancing customer support efficiency and satisfaction. (34 reviews) - Users value the **efficient user interface** of UJET, which enhances navigation and streamlines customer support operations. (20 reviews) - Users appreciate the **user-friendly interface** of UJET, highlighting its simplicity and intelligent design for efficiency. (17 reviews) - Users find UJET's **user-friendly interface** enhances productivity with its simplicity and efficient navigation. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users experience occasional **slow loading** times during peak hours, which can impact overall efficiency and responsiveness. (14 reviews) - Users express frustration with **slow response times** during peak hours, which can disrupt their experience with UJET. (11 reviews) - Users experience **slow performance** with UJET during peak hours, leading to frustrating delays in response times. (8 reviews) - Users often face **technical issues** with UJET, including crashes and freezes that disrupt workflow and productivity. (8 reviews) - Users experience occasional **software glitches** with UJET, causing freezing and performance issues that disrupt their workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. ujet is amazing the best site for work **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin V. | customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about UJET?** I like how easy they make it is to switch your auxes, its very beginner friendly. **What do you dislike about UJET?** Nothing, I've had nothing but positive experiences with Ujet since I've been using it since April. **What problems is UJET solving and how is that benefiting you?** Ujet makes it easy for reps and customers to communicate on issues ### 2. Good but there is always room for improvement. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** It is a pretty intuitive application. It is customer friendly and easy to use. You can totally find out how to use it without needing someone to explaing it to you. **What do you dislike about UJET?** It has crashed sometines. It might be from a system failure or an update that was not notify. It has closed a few times on me leaving me out of the system. Maybe getting a notification beforehand so we know there are going to be some updates and the system will be experiencing some issues. **What problems is UJET solving and how is that benefiting you?** We use it to take calls and chats from customers. I find that this is a very easygoing way to help people on the other side of the screen. Recently I found out there are shortcuts you can use for premade spiels which is a great way to streamline work. ### 3. Real-time Worl - Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Jaydee B. | Operations - Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about UJET?** Ujet Team responds quickly whenever there are issues during and outside working hours. **What do you dislike about UJET?** Add options to personalize it like adding a badge or photos **Recommendations to others considering UJET:** Ujet is an innovation that can cater to business needs. **What problems is UJET solving and how is that benefiting you?** Sometimes, we get dropped calls but the issue gets resolved in just a few minutes. ### 4. Ujet is efficient and vey clear, excellent in calls and i would recommend people to use Ujet **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2021 **What do you like best about UJET?** The clarity of the call and the speed at which the call comes in shows how well Ujet works. If I'm being honest, there is nothing but great things to say about this application as it is very effective. **What do you dislike about UJET?** Technological devices have their downsides. However, ujet would freeze during a call. This does not happen often, but I would recommend fixing it. Recently there have been some changes; however, we would still experience these issues. All these minor issues dim the capability of ujet, which I know firsthand is a great application to use. **What problems is UJET solving and how is that benefiting you?** the calls are efficient and clear which we need in our line of work ### 5. I've been using UJET for quite some time now and all is good with this tool and very user friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Herbert E. | Training Facilitator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about UJET?** UJET is reliable when it comes to delivering the needed channels for our customers, from inbound calls to outbound and even sending text messages. User friendly. **What do you dislike about UJET?** Whenever the connection drops (not UJET's fault) that is the time we're having trouble re-connecting with the current call with UJET. All issues are manageable. **What problems is UJET solving and how is that benefiting you?** UJET's been helpful for unresolved contact since it has a built-in feature for doing an outbound call just in case calls will be disconnected. SMS feature helps a lot too. ### 6. It's very easy to use. You can learn how to use it in under 5 minutes. Best soft phone so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** Very simple design. Less lags/errors. Best software phone that I've used compared to my previous tools from my previous companies. **What do you dislike about UJET?** None so far. Everything is good with the tool. **What problems is UJET solving and how is that benefiting you?** Solving latencies in UJET helps us assist our customers more effecient and effectively. ### 7. Slick fast software. **Rating:** 4.5/5.0 stars **Reviewed by:** Allan U. | Support Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2022 **What do you like best about UJET?** Easily handle calles, transfer and such. **What do you dislike about UJET?** There is really nothing I currently dislike on the software. Maybe thinking luxury, a method to choose the ring tone to use for incoming contacts. **What problems is UJET solving and how is that benefiting you?** I don't really see any problems currently with your software. ### 8. Amazing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Juan A. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2022 **What do you like best about UJET?** Ujet is an amazing tool for customer service, it's very stable and the quality and efficiency of the calls is remarkable. I have used several tools like Ujet in the past but Ujet is way better than other options in the market **What do you dislike about UJET?** Ujet could improve a little bit the 3-way call function, sometimes it may get bugged whenever you try to call someone and the call fails, which at the end may show an error message that can remain in the whole interaction. **Recommendations to others considering UJET:** Give it a try **What problems is UJET solving and how is that benefiting you?** We use Ujet for customer service, it is our main tool for this activity. It's stability is one of it's best perks, I've been working with Ujet for almost a year and I have never experienced a system down. ### 9. Good customer service/tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Allison P. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about UJET?** Immediate response to issues but email or zoom. **What do you dislike about UJET?** I have nothing to say bad about Ujet because they are customer service driven. **What problems is UJET solving and how is that benefiting you?** I can see all of my clients contacting information ### 10. PERFECT **Rating:** 5.0/5.0 stars **Reviewed by:** Marino U. | Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 07, 2022 **What do you like best about UJET?** The ability to be able to access all services from one place if the need to make a lot of moves and be able to change the Odds e asilo **What do you dislike about UJET?** Sometimes at first it's a little complicated and it takes a while to charge but it works perfectly in general. **What problems is UJET solving and how is that benefiting you?** The ability to really see if I can verify my time dedicated to work and be able to see my activity and perceive my work performance. ### 11. UJET Review **Rating:** 5.0/5.0 stars **Reviewed by:** Tajahnay H. | Customer Care Agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UJET?** Simple, easy to use, and convenient also . **What do you dislike about UJET?** Connection interruptions/difficulties etc **What problems is UJET solving and how is that benefiting you?** UJET has improved with minimizing software complications to ensure all agents adherence is as follows according to our schedules. ### 12. New updates have made it easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Marquessa M. | Retail support, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2022 **What do you like best about UJET?** Very easy to use, and there is a lot of information in one place to minimize having multiple tabs open without looking too crowded, which I like. **What do you dislike about UJET?** I have to "submit as solved" multiple times to get the ticket to save, not on every ticket, but over half. **What problems is UJET solving and how is that benefiting you?** I like that the page doesn't auto-refresh when the other person hangs up anymore. I don't have to worry about losing my progress. ### 13. Best System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2023 **What do you like best about UJET?** Everything is easy to use and understand. **What do you dislike about UJET?** Random technical errors, but they get fixed very quickly. **What problems is UJET solving and how is that benefiting you?** Helps us connect with more customers, and connect easier with our current customers ### 14. Review for Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Team Lead/Operation Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2022 **What do you like best about UJET?** Reporting session, customer support and the platform itself is kinda friendly with the users, even when we have new hires in the company they feel comfortable working with it **What do you dislike about UJET?** The reporting tool is really friendly and helpful when it comes to measuring metrics, I have been working with it for 1 year and also it's customer service is real quick when it comes to problem-solving **What problems is UJET solving and how is that benefiting you?** Currently, we handle customer service concerns with this tool and agents love the way it works, one of the benefits is that I have found is that they can handle task in a timely manner thanks to this tool is really easy to use and all it's functions are clear for everyone ### 15. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Drex Lester G. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about UJET?** the stats button, that's so helpful. I can see what's my stats **What do you dislike about UJET?** the tone and the when the call is connected, it's not matching **What problems is UJET solving and how is that benefiting you?** smooth interaction with the clients ### 16. UJET. The best Platform to provide outstanding customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabel S. | Agent - Bilingual WAHA, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about UJET?** It's easy to use and understand. it's my firs time using the platform and I really like it. It allow us to easily transfer chat interactions to other departmets without any issues. **What do you dislike about UJET?** There's nothing that I dislike about UJET. UJET is truly the best platform that I ever used, it allow us to provide the best customer service because is easy to use and understand. And you can have various interactions with different customers at the same time. **Recommendations to others considering UJET:** Ujet is the best Platform. **What problems is UJET solving and how is that benefiting you?** I really like this form to interact with our customers, is easy to use and understand how the platform works. It allow me to assist the customer in the best way. ### 17. this is due to some management tagging issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2022 **What do you like best about UJET?** Less to almost no downtime when using the application; on the plus side, it is eye-warming and pleasing to the eyes, and there's bucketing, which is workable **What do you dislike about UJET?** It does not show how it calculates the matrix, and also, when downloading offline data, data is always scattered for each day **What problems is UJET solving and how is that benefiting you?** updates wise, i'm not updates as to what was being updated or is done updating ### 18. One of the best CRM platforms I've ever used! **Rating:** 5.0/5.0 stars **Reviewed by:** Rai G. | Retail Support, Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about UJET?** I like how easy to use and navigate UJET is. If you've been in the Cs industry for any amount of time you will quickly learn what you like. **What do you dislike about UJET?** I wouldn't say there's anything at this moment that I really dislike about it. **What problems is UJET solving and how is that benefiting you?** It is helping me manage my daily contacts as well as keep up with any I have to follow up with. ### 19. Best WFM monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Adillah H. | Workforce Planning Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2022 **What do you like best about UJET?** Easy to navigate and filter by site, line of business and aux states. Love the feature where you are able to check if calls have been connected or in a connecting state and the wait time before calls are answered **What do you dislike about UJET?** the lag between making changes, the delay time when switiching between functions and getting logged out from Ujet after a few minutes of inactivity. all agents do not populate except those above 10 seconds **Recommendations to others considering UJET:** Would definitely recommend, very user-friendly! **What problems is UJET solving and how is that benefiting you?** We have has an internal issue with SL, realized that calls were not routing in time and the "calls connected" option helps us filter by LOB and pick up which agents have calls waiting so we can act quickly ### 20. It's simple and easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriela P. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** That's easy to use, it's not hard to understand how it works. Not complicated at all. One of the best things about UJET is that it rarely stops working and that doesn't interrupt your workflow. **What do you dislike about UJET?** Sometimes it freezes when you are in the middle of live interaction with a customer, and it takes time to get back to normal. We have to make the customer wait a little longer. **What problems is UJET solving and how is that benefiting you?** UJET helps with tracking the activity of a worker in a company, you can know if they're working, on break, on a meal or other status. My business performance has increased and helps me manage my time while working. ### 21. Ujet review **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad E. | Member Exper, Mid-Market (51-1000 emp.) **Reviewed Date:** October 09, 2022 **What do you like best about UJET?** It is very realistic software and you can utilize it from easily. **What do you dislike about UJET?** Most of the time it hangs but once you are in it will be alright. **What problems is UJET solving and how is that benefiting you?** Timing and most probably while utilizing my aux. ### 22. Simple, clean, and nice **Rating:** 5.0/5.0 stars **Reviewed by:** Chad Y. | Customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2022 **What do you like best about UJET?** Simplicity of the user interface it's the best for new customer agents or non geek people. **What do you dislike about UJET?** I don't have really much have problem using the program or the tool just wanna see more option for ringtone. **Recommendations to others considering UJET:** You should use ujet a very nice software for talking to customer **What problems is UJET solving and how is that benefiting you?** I'm using ujet tool to answers incoming calls and doing outbound for our members it's make faster to call them. ### 23. Brilliant platform for business use: managing KPI's has never been easier **Rating:** 5.0/5.0 stars **Reviewed by:** Jarrard N. | Team leader, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about UJET?** Its easy to extract data and then use that data to manage productivity, CSAT and chat interactions. It allows me to live monitor employees to help them in real-time. **What do you dislike about UJET?** There is not much that I dislike about Ujet, in fact, I love everything about it. I really enjoy using it. I know that I supposed to put in my dislikes, however there are none **Recommendations to others considering UJET:** Its a great platform with easy ways to extract data and manage performance as well **What problems is UJET solving and how is that benefiting you?** It allows me to work to the target for CSAT with my team, it allows me to real-time monitor agents and analyzes data to look at common trends like excessive transfers that could be invalid. ### 24. Very helpful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Shahenda A. | Customer Service Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2022 **What do you like best about UJET?** the accuracy of the reports' live monitoring and real-time availability. live whisper and the ability to help out **What do you dislike about UJET?** Nothing, it is perfect and letting me take charge of all the reports that i need **What problems is UJET solving and how is that benefiting you?** control the reporting lines and the agents' AUX ### 25. UJET Review **Rating:** 4.5/5.0 stars **Reviewed by:** Terri R. | Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2021 **What do you like best about UJET?** I like that the UJET wizard helps our business to keep track of our employees work schedule and daily tasks. **What do you dislike about UJET?** UJET at times will randomly change my status to unavailable when I haven't asked it too. I do no hear calls come through about 80% of the time. The only way I know that I have a call is a pop up on my screen; otherwise I would miss the call. UJET add on will disappear when I am processing tickets and then I have to click on the 'phone' icon to pull up the widget. **Recommendations to others considering UJET:** I would recommend that your company have all the updates that UJET has in place. This may be why I am having a few issues. Not sure if it is my home internet service as when we were at the office, there were less problems. But still, at times UJET would not cooperate. **What problems is UJET solving and how is that benefiting you?** UJET at times will randomly change my status to unavailable when I haven't asked it too. I do no hear calls come through about 80% of the time. The only way I know that I have a call is a pop up on my screen; otherwise I would miss the call. UJET add on will disappear when I am processing tickets and then I have to click on the 'phone' icon to pull up the widget. Benefits are just to keep track of time and to see the phone calls coming in to answer. ### 26. I love UJET **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn H. | Customer support temp, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about UJET?** I love how you can change your status. I also like how you can type notes, then go back to chatting with the customer and the notes are saved automatically. **What do you dislike about UJET?** There's nothing at this time that I dislike. **Recommendations to others considering UJET:** Give it a try. It's great. **What problems is UJET solving and how is that benefiting you?** It's making it easier to notate. I also love that there's a timer on it. ### 27. Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 29, 2022 **What do you like best about UJET?** The UI and the interface in general is very user friendly and easy to understand, the quality of each and every call is very smooth. The analytics given can also be very userful **What do you dislike about UJET?** You can't set a status without a headset connected, which can be annoying because it's not needed for all roles, some members do not take calls from UJET However the yneed to set up a status **What problems is UJET solving and how is that benefiting you?** The ability to track login, take calls, extract reports and watch coverages ### 28. Keep It Simple, Silly. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** It's a simple tool but it's also very intuitive and straightforward. The way to change aux is great and with setting up the next status. I like how it's done. Keep it up. **What do you dislike about UJET?** The only thing I see as a room for improvement is transferring calls and making outbound calls. Transfers can be confusing especially if the agent using it doesn't know what they're doing. **What problems is UJET solving and how is that benefiting you?** UJET helps us solve problems within our business by getting in touch straight with the clients. It is also a great tool for creating a great customer experience. ### 29. Ujet user for almost a year, it reliable and user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Nathan B. | Turo Host Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2021 **What do you like best about UJET?** The pull-down phone menu is easy to use and with clear options even easier to use. Internal corporate systems, intranet, and share drive apps. I am not sure how it compares to other competitors. **What do you dislike about UJET?** The transfer features feel clumsy sometimes. Working properly is not the issue, it's the transitions during the transfer that is frustrating. Smoother transitions during transfers. **What problems is UJET solving and how is that benefiting you?** A clean way to handle customer concerns and not worry about quality. The financial benefit is simple - ujet is a clean and crisp experience. Fewer customers have to call back due to a bad connection. ### 30. Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Noel R. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2022 **What do you like best about UJET?** Countdown prior calls coming in to prepare **What do you dislike about UJET?** It would be better if UJET can be closed and automatically pops up whne calls or chats came in so it don't interfere working on Kustomer when in not working on an interaction in UJET **What problems is UJET solving and how is that benefiting you?** I am really not sure as of the moment. ### 31. Beginning was rocky but ultimately it's clear concise has an occasional lag during conversations. **Rating:** 3.5/5.0 stars **Reviewed by:** Charlotte M. | Residential Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** I like the timer, you can prepare for the call before taking it. Also the transfer to a specific agent and seeing what status they are on. It's helpful to know if they agent is free. **What do you dislike about UJET?** I dislike that it freezes the call sometimes, the chat feature also sends lots of advertisement texts but that is getting better. Occasionally there is a lag in the conversation. **What problems is UJET solving and how is that benefiting you?** There are many issues been solved, the advertising chat messages have slowed and the UJET is responding better since the launch date. I benefit by never missing a call. ### 32. Ujet is the best **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed T. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about UJET?** smooth and friendly interface that allows people to use it much often **What do you dislike about UJET?** some of the auxes are not the same as other interfaces and needs to have more options **What problems is UJET solving and how is that benefiting you?** assigning breaks and getting people to follow schedules ### 33. Multifaceted **Rating:** 5.0/5.0 stars **Reviewed by:** Kaelin J. | Customer Service Agent, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I especially enjoy the dashboard.I have used other software and found this to be the best **What do you dislike about UJET?** There are times when my employees' system changes from an available state to an unresponsive state. Allow troubleshooting steps. I want to see these changes in the agent system. **What problems is UJET solving and how is that benefiting you?** Calls and Chats; Extremely simple for agents to communicate; this applies to both chat and voice agents and greatly improves workplace productivity. We have seen a massive increase in Performance ### 34. Great tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** The fact that it's similar to my phone. I can use it to call, text and I also have my shortcut close. **What do you dislike about UJET?** The fact that I can't use "Grammarly" directly on the Ujet chatbox. I always have to write it on a different page then paste it on the chatbox. **Recommendations to others considering UJET:** Ujet is a fantastic tool for Customer Service **What problems is UJET solving and how is that benefiting you?** I use Ujet to communicate with our consumers in my job daily. Ujet also allows me to set my status for our workforce. If I'm in training, coaching session, or if I'm available to work. With Ujet, I can also know how I am doing daily with just one click. My stats let me know how many interactions I had in a day compared to my coworkers and my customer satisfaction level. ### 35. I love Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Angel P. | Customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about UJET?** I love that we can set the next status already while on the call and we can easily callback when a call got disconnected. **What do you dislike about UJET?** None so far. I love using it and I'm not encountering issues so far. **What problems is UJET solving and how is that benefiting you?** Making it easy for me to contact customers. ### 36. Because it does not work well with Macbook devices **Rating:** 3.5/5.0 stars **Reviewed by:** Nicolette C. | Call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about UJET?** The recordings of call can be played right after the call **What do you dislike about UJET?** The disconnected calls and the fact that you cant extend your wrap time without changing status **What problems is UJET solving and how is that benefiting you?** I hope there is a bulti in krisp or any similar software that has noise cancellation feature ### 37. It has been very useful for us making calls and sending mesage **Rating:** 5.0/5.0 stars **Reviewed by:** Lamar L. | Regional Vendor Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about UJET?** Voicemail and Text features, along with it being able to record my time being at work **What do you dislike about UJET?** Its good so far. very useful and still getting a hang of it as the days goes by **What problems is UJET solving and how is that benefiting you?** None so far ### 38. Operations Teamleader Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about UJET?** Ability to assign the next aux you would like to use and the accuracy of extracting data from the tool. The raw file gives alot of insights on how we can better improve our team. **What do you dislike about UJET?** The "Done" button when I'm on a live call. If I accidentally click it there should be a pop-up question instead of immediately disconnecting the call. No feature to give customers the ability to provide a verbatim at the end of the calls. **Recommendations to others considering UJET:** It's optimized and easy. All you need in one platform. You should consider partnering with them! **What problems is UJET solving and how is that benefiting you?** There are several. We help customers with their bank accounts, loans, and investments. It gives us all that we need. We can place the customer on-hold a structured IVR System. ### 39. Quick & Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** The note taking section is so much easier now that I do not have to notate Kustomer. I can just copy & past from UJET to backoffice. **What do you dislike about UJET?** Make sure the correct disposition is chosen when a cx calls or chats in because it could be different than what they chose when they contacted us for assistance. **What problems is UJET solving and how is that benefiting you?** The biggest thing was the note-taking section. It does cut back on wrap up time because all you have to do is copy & paste ### 40. The simplicity is great only minor bugs happen **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about UJET?** Compatibility and comfortable to deal with **What do you dislike about UJET?** The glitching sometimes that occurs when receiving calls **What problems is UJET solving and how is that benefiting you?** Working on fixing issues and bugs that are occurring ### 41. Stable service **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Member Experience Team Lead For Tempo, Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about UJET?** clarity of the voice and the reporting taken from Ujet **What do you dislike about UJET?** sometimes it takes too long to open or start **What problems is UJET solving and how is that benefiting you?** to be able to have a different statuses. ### 42. The best experience ever **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed M. | technical support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2022 **What do you like best about UJET?** Makes everything easy and has a very beautiful layout **What do you dislike about UJET?** It works well. So nothing to dislke! Definitely recommended. **What problems is UJET solving and how is that benefiting you?** It's great at helping us handle inbound and outbound calls. ### 43. Its easy to use, and quality is good. **Rating:** 5.0/5.0 stars **Reviewed by:** Mostafa G. | Techincal support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about UJET?** quality of the voice, fast dialer, integration with other apps **What do you dislike about UJET?** not many options, takes a long time to load when starting up. **What problems is UJET solving and how is that benefiting you?** international calling ### 44. Helps me prepare for work. **Rating:** 4.5/5.0 stars **Reviewed by:** Emily S. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2022 **What do you like best about UJET?** Counts down when a call comes in making my job easier and I feel more prepared. **What do you dislike about UJET?** Not being able to use the text portion of UJET. It would be so much easier once we get that going. Messaging members will be so much easier if they are in an area where they don't have good service. **What problems is UJET solving and how is that benefiting you?** Connecting with members easier. Able to easily call and receive calls. ### 45. Ujet is user friendly system. For agents it simple to navigate while assisting customers **Rating:** 5.0/5.0 stars **Reviewed by:** Vivesh C. | Call Centre Manager, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2022 **What do you like best about UJET?** Reporting and live to monitor. I really like the live dashboard view whereby I can manage my agents. I use the reporting dashboard. I have used other software and found this to be the best **What do you dislike about UJET?** There are times when my employees system changes from an available state to an unresponsive state. Allow trouble shooting steps. I wannna see these changes in the agent system. **What problems is UJET solving and how is that benefiting you?** Calls and Chats - VEry simple for agents in chat to with and also voice agents ### 46. Very user friendly and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Edbert D. | Customer Service Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UJET?** Inbound and Outbound calling as well as call transferring made easy **What do you dislike about UJET?** None! Everything looks good! Thanks and keep up the good work team! **What problems is UJET solving and how is that benefiting you?** Outbound calling made easy. ### 47. ujet Review **Rating:** 4.5/5.0 stars **Reviewed by:** charity m. | customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** December 01, 2021 **What do you like best about UJET?** I like that I'm able to receive and make outbound calls without having to use a different software since it is linked to my Zendesk and okta accounts for work purposes. I'm also to do transfers or call other departments while on the call. you're also able to change aux codes **What do you dislike about UJET?** Sometimes it puts on unresponsive statuses if the internet is lost or disconnected; it will then skip calls on the queue. and also, sometimes, it freezes while you are on the call **Recommendations to others considering UJET:** It is an easy tool to use and manage. Easy to set up as well. Help to quickly identify the call, be it a department or a customer calling. **What problems is UJET solving and how is that benefiting you?** Being able to see the name of the customer calling and the customer's information automatically populate on Zendesk when the call comes through, and if a specific department is transferring a call to you, you can visibly see the agent's name and the Customer's name ### 48. 1 year uJet review **Rating:** 4.5/5.0 stars **Reviewed by:** Zinhle T. | Customer service representative, Enterprise (> 1000 emp.) **Reviewed Date:** November 27, 2021 **What do you like best about UJET?** UJET is fast and efficient and relatively easy and quick to fix when there's an error. We use Ujet for live ticket and phone interactions with our Zendesk platform. I like that you're able to see previous interactions and also see a person who transfers a call to any department **What do you dislike about UJET?** The only issue I'd say I have, Is I think, a technical error. After a call or when you're on a call, you won't receive a call. It would automatically put you on unresponsive or unavailable, and that's constantly getting me in trouble with the supervisors cause it indicates that I have been skipping calls. **Recommendations to others considering UJET:** Ujet is a user-friendly platform that allows you to make calls anywhere around the world, and you're able to see agents' statuses and also easy to click transfer option. **What problems is UJET solving and how is that benefiting you?** UJET makes it a lot easier because we don't necessarily need a physical telephone to make calls. With the transfers, you can easily click on the transfer option on the platform and quickly transfer to the correct department. ### 49. Best app for customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Mikee S. | Customer Care Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about UJET?** Ujet is accessible and very user friendly. **What do you dislike about UJET?** The latency issue in connecting with calls **Recommendations to others considering UJET:** Highly recommended, communication wise. **What problems is UJET solving and how is that benefiting you?** Product related customer concerns. I've realized that using UJET makes it easy to communicate with the customers. ### 50. UJET REVIEW **Rating:** 5.0/5.0 stars **Reviewed by:** Alyana D. | customer support, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2022 **What do you like best about UJET?** It is very user-friendly. It is a very helpful and useful tool. **What do you dislike about UJET?** None, I love everything about UJET. It's not giving me a hard time. **What problems is UJET solving and how is that benefiting you?** calls and chats ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A11%3A40+-0500&secure%5Bsession_id%5D=9d24d101-7b89-4bf3-8b73-90888ecd9fe6&secure%5Btoken%5D=b9af0ad5effea5ef92ccd2e165f0e328bad74348a8c5d250e6f0e00589d50575&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,444 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,466 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (599 reviews)