--- title: UJET Reviews meta_title: 'UJET Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1130 reviews by the users' company size, role or industry to find out how UJET works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1130 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # UJET Reviews **Vendor:** UJET **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,130 ## About UJET UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world. ## UJET Pros & Cons **What users like:** - Users enjoy the **ease of use** of UJET, appreciating its intuitive navigation and helpful features. (51 reviews) - Users appreciate the **robust features** of UJET, including high call quality, easy navigation, and effective visual troubleshooting. (34 reviews) - Users value the **efficiency** of UJET, enjoying its user-friendly interface and seamless integration for productive operations. (20 reviews) - Users value the **user-friendly interface** of UJET, appreciating its simplicity combined with powerful capabilities. (17 reviews) - Users admire the **user-friendly interface** of UJET, praising its simplicity and ease of navigation for productivity. (17 reviews) - Integrations (16 reviews) - Users find UJET **intuitive and easy to use** , enhancing work efficiency and ensuring user-friendly interactions. (15 reviews) - Navigation Ease (13 reviews) - User Interface (11 reviews) - Reliability (10 reviews) **What users dislike:** - Users find the **slow loading** times during peak hours frustrating, impacting response efficiency and overall experience. (14 reviews) - Users find the **slow speed** of UJET frustrating during peak hours, leading to delayed response times. (11 reviews) - Users experience occasional **slow performance** with UJET, particularly during peak hours, leading to frustrating delays. (8 reviews) - Users often face **technical issues** with UJET, including crashes and errors that disrupt their workflow and productivity. (8 reviews) - Users report experiencing **software glitches** with UJET, including freezes and unexpected shutdowns that disrupt workflow. (7 reviews) - Users experience **workflow disruption** with UJET due to crashes when multiple tabs or tools are open, causing frustrating delays. (7 reviews) - Users report persistent **bugs** causing notification glitches, mispunch issues, and unexpected logouts, disrupting their experience. (6 reviews) - Software Bugs (4 reviews) - Time Consumption (4 reviews) - Call Issues (3 reviews) ## UJET Reviews ### 1. i love ujet ;) **Rating:** 5.0/5.0 stars **Reviewed by:** Tamera L. | customer service rep, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about UJET?** being able to check my performance at the end of my work shift and the fact I can track my live status and performance as i go **What do you dislike about UJET?** no not really it could do better by the actual size of the ujet screen it zoomed in **What problems is UJET solving and how is that benefiting you?** im dealing with food orders and angry drivers all day and its good to be able to pick up where previous person left off. ### 2. UJet service is a step above the rest **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** Our company recently moved to Ujet and so far the service that they offer has been great. The clarity of the conversation that our agents get with members has been different than other companies we have used in the past, plus they offer room to grow. Many other companies that are out there say they will support you, but Ujet has stepped up and been with us each step of the way with exceptional support that can be on call when your business needs it. **What do you dislike about UJET?** It's challenging to come up with things that I dislike about Ujet so far, really all of our pain points they work with to create requests that they will look into creating in the future, we did have some bad timing with outages with their carriers when we started, however, it was not just us and since they made adjustments to make sure that these issues do not happen again. **What problems is UJET solving and how is that benefiting you?** We were looking for an option that would allow us to grow to different channels, from voice to text to virtual agent and beyond, Ujet offered it all. We are now able to move forward and look at options to better help our members that we could only consider in the past. ### 3. Ujet! Easy to use and Hard to beat!! **Rating:** 4.0/5.0 stars **Reviewed by:** Michael R. | Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2021 **What do you like best about UJET?** I like that its not complicated. A simple design and it has all the bells and whistles one needs. When I open up the program, it doesn't take an hour and a half to start up! I wouldn't say I like it when that happens. I also love how it doesn't have an overload of options, and it just simplifies everything. Not having a big bulky phone on my desk is something I do not miss! The start-up process is relatively fast is a serious mark in the "Pro" column. Overall, I enjoy using this product because of its simplicity. I can do exactly what I need to do, and that's good enough for me. **What do you dislike about UJET?** I dislike the lack of customization available. Nothing to make it more personal for the users. It isn't exciting to look at. I also wish the user could have a call go into wrap-up after the call ends. That way you don't go straight to available and get a call before your are ready! That gets me frustrated to be honest! I want to be prepared before I take that next call. Besides that, there is not too much I don't like about this platform. Sometimes I wish the window was a bit bigger, but I think that's something I can fix. **Recommendations to others considering UJET:** My advice when it comes to using Ujet would be to keep it simple. Don't try to do too much, and just try and stick to the basics. If you do that and use it for what it is meant for, you can't go wrong. Let's say things do go haywire. Reach out to their support. There's not much they won't be able to help with! **What problems is UJET solving and how is that benefiting you?** I don't need to have a bulky phone on my desk! If that was the only benefit...that's ok with me! It keeps me productive and gives me more speed where it counts. I don't have to deal with phone cords or use multiple systems to make a site called. It just makes the whole calling or dialing process as easy as possible. Speed is always critical in my industry, and Ujet calls or answering g calls fast and as efficiently as possible. When it comes to the benefits, I can say that the time it saves me alone makes this product worth buying. I have been able to double my call loads just by adding Ujet to my toolbelt. ### 4. Highly engaged and focused on customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Joel D. | IT Sytems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about UJET?** UJET provided multiple experts to get us through the implementation process; the product is browser-based (no software or downloads needed); and the integration with Salesforce is top-notch! **What do you dislike about UJET?** Metrics could be better, but they are working on a solution. I want increased visibility into the future of the product. **Recommendations to others considering UJET:** Get familiar with their support/help site, it is very beneficial. Utilize the various resources they provide such as sales staff, implementation managers, support team members and customer success representatives. Like other software companies, they allow you to try out the product before you buy, take advantage of this. Do your homework on what YOU need and see if UJET aligns with your expectations. This is true for all software purchases, but it is the best advice I can provide when going through a vendor selection process. **What problems is UJET solving and how is that benefiting you?** IVR, Contact Center Management System, call routing, Salesforce case creation, follow-up, integration with our SSO provider AND (potentially) Chat/SMS support ### 5. Very easy and nice to work with UJET makes life very easy for us as Customer service advisor . **Rating:** 5.0/5.0 stars **Reviewed by:** mathapelo m. | C, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about UJET?** Since we work in a hectic environment and one needs to be always open-minded when you log in or start your day. Still, UJET makes life very easy for us as Customer service advisors because it's speedy and easy to work with as everything is set to work excellent with UJET. **What do you dislike about UJET?** Nothing Like every function they have on UJET, the only thing I dislike at this moment on UJET is that when one goes to the toilet, you must use the break auxes whereby I feel like if ever they could add an auxes which will be for the toilet breaks. **Recommendations to others considering UJET:** It's a straightforward and efficient app to use that makes one's life very easy. **What problems is UJET solving and how is that benefiting you?** I do not have any problems with UJET so far . The app is fantastic for me, I must say! Very productive for me. ### 6. Member experience associate at Tempo handling inbound calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2022 **What do you like best about UJET?** Easy to take calls, transfer calls and even allow others to join a conference call. Gives timr before the call enters the queue so I have a chance to prepare for it **What do you dislike about UJET?** Never came across a negative thing until now **What problems is UJET solving and how is that benefiting you?** Easy way to reach our customers overseas ### 7. Ujet Effectiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Ania M. | Customer Experience Representative, Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2022 **What do you like best about UJET?** Ujet is very efficient and easy to navigate through. It has made my experience working with GoPuff very easy. I would definitely recommend the company to others just because of ujet. **What do you dislike about UJET?** Ujet can have days where the system is moving slower than normal but what systems don't? For the most part, it is very quick and fast and allows me to get my job done. **Recommendations to others considering UJET:** Go for it! **What problems is UJET solving and how is that benefiting you?** Ujet definitely helps me to get through every customer's questions and concerns in a timely manner. It also helps me to provide the best customer service experience. ### 8. UJet is a great solution provider and an even better group of people to work with **Rating:** 5.0/5.0 stars **Reviewed by:** Josh R. | Technical Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2021 **What do you like best about UJET?** Our implementation team was incredibly insightful and eager to make sure our implementation went smoothly. We completely tore out our previous solution and replaced it with UJet and a new CSM/CRM. We were confident after engaging with multiple vendors that UJet was the best solution for us. And months later, we are even more optimistic that UJet was the correct choice. **What do you dislike about UJET?** The only real downside to the software, for our application at least, was the limitations of the hold music. We have several groups that use our services, so rotating the hold music would have been a neat way to engage our member base just a little bit more. But overall, a very trivial issue. **What problems is UJET solving and how is that benefiting you?** We engaged with UJet to be our complete CX solution for B2B and B2C. Our previous CX solution was far inferior, but with UJet we can more efficiently (and confidently) route our member and business partner traffic to the appropriate queues. ### 9. UJET helps communicate with people throughout the world!! **Rating:** 3.5/5.0 stars **Reviewed by:** LaShunda G. | Member Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about UJET?** I appreciate the countdown feature with connecting calls, transfer options, and ease of access with logging in. **What do you dislike about UJET?** Ujet does have technical errors that sometimes don't allow calls to connect with incoming and outgoing as well as connect to the arrow website. **What problems is UJET solving and how is that benefiting you?** Ujet is beneficial in its efforts to connect with people from different states with the service we provide. ### 10. Nice Program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** I like that UJET is very user-friendly and easy to navigate. There are hardly any issues with it. **What do you dislike about UJET?** I do not like how it fits on the screen and it's not very customizable. **What problems is UJET solving and how is that benefiting you?** It works a lot faster. It makes it easy to navigate between more than one chat. I also love the notes feature ### 11. Ujet is very practical **Rating:** 5.0/5.0 stars **Reviewed by:** Giselle O. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2022 **What do you like best about UJET?** I like that I can audit and monitor the calls agents make in real time. **What do you dislike about UJET?** I don't like that it is usually a bit slow when it comes to making reports **Recommendations to others considering UJET:** No more considerations **What problems is UJET solving and how is that benefiting you?** I can check the time of assistants that the agents used and that help me when making my reports of productivity ### 12. I enjoy using Ujet . Very efficient program . Easy to navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Starkesha L. | Customer Support agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** I like that the calls are recorded on... **What do you dislike about UJET?** I only dislike the ringtone. That is all. **Recommendations to others considering UJET:** Very easy app to navigate through , very convenient and great for call center jobs . **What problems is UJET solving and how is that benefiting you?** Ujet is very easy to navigate through . I use it for work calls and it works great for me . ### 13. awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Sibonginkosi k. | call center agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about UJET?** easy access to log in and out. user friendly. fast and efficient **What do you dislike about UJET?** closing tickets that pop up again. tickets should appear with the customer's information on jet **Recommendations to others considering UJET:** It's a very useful app to use as an agent it summers up every detail of the customer. **What problems is UJET solving and how is that benefiting you?** missing orders entire order missing where is my order Fraud account moving charges promotions ### 14. Very friendly team! Love working with Ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Sean S. | Customer Service and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2021 **What do you like best about UJET?** This company is super easy to work with. The tool is intuitive and powerful, and our account managers are always helpful in catering the experience to us. We use them for live ticket and phone integrations with our Zendesk platform, which is always seamless. **What do you dislike about UJET?** Very few things to dislike with Ujet.The only issue we ever had was a minor issue with email forwarding when working through our Outlook integration. **What problems is UJET solving and how is that benefiting you?** We use Ujet for a number of issues. One is simple timekeeping for our agents. We also have them integrated with our app to inculede a menu path within the app to start a live chat ticket and queue our agent up with the nature of the customer contact. We also use them for our phone support. All of these are seemlessly integrated with our Zendesk so that everything is in one convenient location. ### 15. Pleasant **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about UJET?** UJet is an amazing tool, since I use it on daily basis, I find my experience with it pleasant **What do you dislike about UJET?** I don't recall a time when I'd disliked something about UJet. **What problems is UJET solving and how is that benefiting you?** Helps connecting overseas both inbound and outbound ### 16. UJET is a great tool, well made and easy to understand its functions. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** I love the simplicity and efficacy of this tool. **What do you dislike about UJET?** I don't think there's something that makes it "unhelpful", but it could do some little asjustments regarding the transfers. **What problems is UJET solving and how is that benefiting you?** UJET has helped me communicate with clients and transfer them to the right department, so this benefits my production and consequently the company. ### 17. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Azad S. | Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about UJET?** The reporting system is quite simple to use and allows you to manage your metrics much more appropriately. **What do you dislike about UJET?** When you are first introduced to Ujet application it seems complicated. We should be able to extract data by a click of a button. **What problems is UJET solving and how is that benefiting you?** Monitor agents live chats and extract data on an hourly basis to measure metrics ### 18. super easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Myriah M. | Turo agent, Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about UJET?** I love that Ujet gives you a countdown before connecting you to the customer. I also like that it lets you pick your next status before the call disconnects so you are not stuck answering the next call before you're ready. **What do you dislike about UJET?** I don't have anything that I don't like. **What problems is UJET solving and how is that benefiting you?** Ujet helps me connect with my customers over a steady line with no call drops. ### 19. User friendly and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Joy T. | Training Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about UJET?** It is easy to use and very efficient. The features are straigthforward **What do you dislike about UJET?** Few instances of lagging and delay in tools provisioning for my trainees **What problems is UJET solving and how is that benefiting you?** Making a 3-way call and outbound calls and extracting important reports for learning and development. Ujet makes it easy to analyze data and productivity of the teammates. ### 20. Ujet Review **Rating:** 4.0/5.0 stars **Reviewed by:** Lorin B. | CC manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UJET?** User groups and teams, IVR set up as well **What do you dislike about UJET?** Reporting is minimal and doesn't allow for much custom **Recommendations to others considering UJET:** The only consideration is that you have basic google sheets/excel skills to enhance reporting **What problems is UJET solving and how is that benefiting you?** IVR set up, team set up, the customization options for customer audio files. And the queue priority is cool too ### 21. Tempo fitness coaching assoicate **Rating:** 4.5/5.0 stars **Reviewed by:** MohamedZ A. | Member Experience Associate, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** August 30, 2022 **What do you like best about UJET?** Its very simple and easy to use sometimes its fast **What do you dislike about UJET?** Sometimes its slow and xan be devolped alittle bit faster **What problems is UJET solving and how is that benefiting you?** Am not sure what problems is it solving atm ### 22. simplicity **Rating:** 5.0/5.0 stars **Reviewed by:** siphesihle n. | T, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about UJET?** Simple to use and has built-in Templates for chat agents. the fact that ujet can pop out on its own and still be utilized **What do you dislike about UJET?** Nothing at all. just a few day to day minor issues such as agents being kicked out of the system **What problems is UJET solving and how is that benefiting you?** Ujet has helped reduce AHT using the shortcuts provided ### 23. Easy fix, user-friendly, and real-time report of satisfaction rating response **Rating:** 4.0/5.0 stars **Reviewed by:** Hec G. | Customer support specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2022 **What do you like best about UJET?** Easy fix, user-friendly, and real-time report of satisfaction rating response **What do you dislike about UJET?** There is no easy option for CS to get to their month-to-date KPIs. **What problems is UJET solving and how is that benefiting you?** Effective ans efficient when working with a customer ehich provides all the time to focus on the customer's concern ### 24. I recommend Ujet **Rating:** 4.0/5.0 stars **Reviewed by:** Catherine Q. | Virtual Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about UJET?** I like that I am able to see when there is a call waiting in the queue. **What do you dislike about UJET?** There are Intermittent errors when using the app **Recommendations to others considering UJET:** Enhancement when it comes to the chat tool. there should be an option to attach a screenshot **What problems is UJET solving and how is that benefiting you?** We use it as a telephone app when taking calls and chat conversations. ### 25. Mostly Positive **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2022 **What do you like best about UJET?** The routing system, allows us to have multiple systems **What do you dislike about UJET?** lack of email channel, and more advanced workflow **What problems is UJET solving and how is that benefiting you?** allows us to take voice calls, and route it accordingly ### 26. Great tool for work! **Rating:** 5.0/5.0 stars **Reviewed by:** Starlyn P. | CCostumer service., Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2022 **What do you like best about UJET?** It helps the organization when working, from break times to meeting times. **What do you dislike about UJET?** I don't think there is anything that bothers me, I see everything in perfect condition for now. **What problems is UJET solving and how is that benefiting you?** There is no problem. ### 27. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Mongezi M. | customer service agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2022 **What do you like best about UJET?** Chat shortcuts to respond quicker to customers help a lot in saving time and reduces aht for out campaign **What do you dislike about UJET?** the closing of tickects after shift takes long. **Recommendations to others considering UJET:** Use this software it is efficient and fast **What problems is UJET solving and how is that benefiting you?** chat short cut editing for suitable answers and responses. ### 28. UJET review after 7 months using it **Rating:** 3.5/5.0 stars **Reviewed by:** Roberto L. | Support Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2021 **What do you like best about UJET?** I like the UJET platform because it's a good platform to make calls in our Job, also, it's a good tool to record all the status that we have a long the day. An amazing feature is that we can transfer the calls to a different colleague during the same call. **What do you dislike about UJET?** Sometimes the platform is having issues like missed called just after finishing the call, it could be frustrating because as a worker I'm constantly having issues with the supervisors. **Recommendations to others considering UJET:** I recommend using Ujet because will make it easier for your job to make calls around the World, also, is a good platform to see when the co-workers are changing their status. **What problems is UJET solving and how is that benefiting you?** UJET makes it all easier because we do not need a physical telephone to make calls, also, at the moment to transfer the calls is easier to do with the platform. ### 29. Awesome service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2022 **What do you like best about UJET?** We can easily track our agents. Easily navigate and friendly interface. **What do you dislike about UJET?** None for now. All of the features are great **What problems is UJET solving and how is that benefiting you?** We could easily identify what is the status of our agent. ### 30. Quick, organized and reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2022 **What do you like best about UJET?** Reliability, easy status selection. Great layout and quick response times. All the essentials are provided on a simple window, and multiple options are adequate to professional use. **What do you dislike about UJET?** There's no equalizer, sometimes incoming callers may have high pitched tones or background noise, a tool to help reduce intererences, noises or treble is a must. **Recommendations to others considering UJET:** I would not hesitate on Ujet, tried different software before and none was comparable. **What problems is UJET solving and how is that benefiting you?** Perfect to have a big team working on customer support and the integration with Salesforce. Also reliable on reports about the status of workers, and efficiency ### 31. My Ujet Experience and Review **Rating:** 5.0/5.0 stars **Reviewed by:** Sibhekokuhle N. | customer service representative, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about UJET?** Ujet is most helpful as the calls are automatically, and you get to see them as they come through. I find Ujet easy to use, and it helps that it is part of my other working tools. Using Ujet helps me a lot in my completing my daily tasks and ensuring that I do my work both effectively and efficiently. I am confident that doing my job as Ujet helps my job become more effortless. Ujet is easy to use, and this allows me to focus more on ensuring that I provide the highest level of customer service and improve on exceeding customer expectations. **What do you dislike about UJET?** In some cases, Ujet has glitches, like skipped calls, or the call comes through without you being aware, and it sometimes connects the call for the longest time. With some calls that come through, voices cannot be heard, and they sound far. On rare occasions, there is static on the ring, which makes it hard to listen to the caller and be able to resolve their reason for calling. Although there are those minor negative experiences with Ujet, all of them are quickly resolved, which ensures that we as a company can get back to resolving customer issues and maintaining a high level of customer satisfaction. **Recommendations to others considering UJET:** Ujet works perfectly, and it will undoubtedly make your business run a lot smoother. It works efficiently and its very effective. **What problems is UJET solving and how is that benefiting you?** Ujet is a communication tool between our company and their customers, it helps us as a company to understand customer issues, and we can work on resolving those as they arise. Using Ujet, I have confidence in resolving every case that comes through as Ujet makes my job easier and my mind at peace knows that as the call comes through, the customer will be assisted, and the call will be smooth with both of us being audible on the call. The benfits, in my experience, will have to be that the customer comes through to an agent that uses an efficient system. ### 32. A great business tool that makes work more efficient! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UJET?** I like the ability to look up the information while listening to and making calls with everything at my fingertips on one screen. **What do you dislike about UJET?** This tool is new to me and because it makes my work more efficient I have not found anything I dislike about UJET **What problems is UJET solving and how is that benefiting you?** It is more efficient having the ability to make and review calls within the same system I work out of. ### 33. e **Rating:** 5.0/5.0 stars **Reviewed by:** Mongezi K. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about UJET?** It is very easy to use. I find it very straightforward as I can easily transfer chats when required, ends chats or even add someone in. **What do you dislike about UJET?** There is nothing I dislike thus far. I am happy **Recommendations to others considering UJET:** None, it's not rocket science. **What problems is UJET solving and how is that benefiting you?** I am able to transfer chats. ### 34. Friendly and easy to use. I love this app. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UJET?** I can make call, send text messages and even receive calls when needed **What do you dislike about UJET?** doesn't always allow you to answer a call **What problems is UJET solving and how is that benefiting you?** faster way of communication, benefiting us 100% ### 35. It has been good, how it also helps you track your progress and chats is cool **Rating:** 4.0/5.0 stars **Reviewed by:** Nqobile M. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about UJET?** Mostly how it helps with chats in keeping time and progress. Also the shortcuts option and being able to use it very quickly on chats is amazing. **What do you dislike about UJET?** How sometimes it goes unresponsive or has system issues **What problems is UJET solving and how is that benefiting you?** Customers can be responded to quickly ### 36. Sometimes UJET glitches a bit but overall great system and easy to navigate. **Rating:** 4.5/5.0 stars **Reviewed by:** Madison L. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2021 **What do you like best about UJET?** That I can go back and review my call, also that I can leave a description/disposition about the call at the end. **What do you dislike about UJET?** Sometimes it will not ring, and in turn, I miss a few calls now and then. Everything else works wonderfully. **Recommendations to others considering UJET:** Go for it! It is great for CSR and provides all tools needed on just one screen! **What problems is UJET solving and how is that benefiting you?** I have realized that I benefit from UJET because it is easy to access and navigate, which in turn helps me solve the customers' issues more efficiently. ### 37. uJet Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UJET?** I already encountered a lot of tools that do the same thing with uJet. However, their difference is incomparable since uJet is more user-friendly, organized, and easy to use. **What do you dislike about UJET?** The only thing that I dislike is that, I cannot change my aux when I'm on chat every time I put it on wrap up when my outbound call already ended. **What problems is UJET solving and how is that benefiting you?** The algorithm in chat. ### 38. User friendly app **Rating:** 5.0/5.0 stars **Reviewed by:** Cezara Ivona H. | C, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UJET?** Very simple to use, user friendly and nice graphics **What do you dislike about UJET?** Sometimes appears missed call, after 1 second **What problems is UJET solving and how is that benefiting you?** Missed call problems, i think they are solving that ### 39. Softphone **Rating:** 5.0/5.0 stars **Reviewed by:** wilfredo t. | Customer Support, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2022 **What do you like best about UJET?** Best Softphone to be use in our office its recommendable beacuse its easy to use and utilize when we are on the phone. It deserved a goo feed back. **What do you dislike about UJET?** no dislike at all UJEt is recommended and easy to use its friendly use for us as a cusotmer service and easy to utilize the tools. **Recommendations to others considering UJET:** Recommendable Softphone ever. **What problems is UJET solving and how is that benefiting you?** its easy to identify the caller phone # since its part of our call flow. ### 40. easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Alternative Dispute Resolution | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UJET?** easy to use and user friendly. easy to change toggle **What do you dislike about UJET?** having a system error. sometimes it lag the system **What problems is UJET solving and how is that benefiting you?** they need to have a quicker IT support to fix the issue right away ### 41. UJET is fine and easy to deal with. **Rating:** 4.5/5.0 stars **Reviewed by:** Miguel C. | B, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about UJET?** I like the color scheme and the transistions. **What do you dislike about UJET?** The "done" button is too big that you can accidentally click on it when placing a call on hold. **Recommendations to others considering UJET:** Just the redesigning of the "Done" part it's too big. **What problems is UJET solving and how is that benefiting you?** The application latency. You just have to be patient with it. ### 42. The aux codes **Rating:** 5.0/5.0 stars **Reviewed by:** Fikile N. | Manager, Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about UJET?** that is it user friendly when it comes to viewing the data **What do you dislike about UJET?** Nothing is missing from this product as it carries out so much information. **Recommendations to others considering UJET:** For the refresh button to be less than a minute **What problems is UJET solving and how is that benefiting you?** Checking aux codes. ### 43. Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 30, 2021 **What do you like best about UJET?** UJET is very helpful in displaying the minutes and seconds for each call and action selected. It helps me to stay on top of my hold times. I also like how adding another call is easy to do. Having my stats readily available is also very helpful. Having the ability to text back and forth with customers is also very helpful and is up to date with the times. **What do you dislike about UJET?** The only downside I have experienced with UJET is the hangup and callback feature. I've tried using this feature a few times and it just rings and rings and does not give the option to disconnect the line. I've had to close UJET completely down and bring it back up. **What problems is UJET solving and how is that benefiting you?** The benefit of UJET is that I am able to handle my call and hold times more accurately. I am also able to stay on top of my stats daily and to see my call ratings. ### 44. Love ujet **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about UJET?** Count down for incoming call is the absolute best. **What do you dislike about UJET?** Dead air calls that come in it would be nice to know if someone was actually there. Leave the call back number on screen so we can use that to search for members. **What problems is UJET solving and how is that benefiting you?** It's helping us to be able to call back faster with the hang up call back button. ### 45. Great Vibes **Rating:** 5.0/5.0 stars **Reviewed by:** Nomfundo C. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2022 **What do you like best about UJET?** Timer chat and calls can be done. chat and call history saved easily **What do you dislike about UJET?** App freezes a lot sometimes tickets need to be submitted twice **What problems is UJET solving and how is that benefiting you?** customer issues, responding on chat and ,making merged calls ### 46. Best system **Rating:** 5.0/5.0 stars **Reviewed by:** LINDOKUHLE M. | Customer care agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2022 **What do you like best about UJET?** Chat shortcuts and the reminders to respond to customers before chat ends **What do you dislike about UJET?** Sometimes it takes time to log in, and occasional system issues that log me out during work **What problems is UJET solving and how is that benefiting you?** the remainders to respond to my customers. ### 47. It is professional. **Rating:** 5.0/5.0 stars **Reviewed by:** Zoleka B. | Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about UJET?** the way it is sent and appearing from my end **What do you dislike about UJET?** The size of the chat tool is too small and also personal break is not included. **Recommendations to others considering UJET:** It is so easy to workaround. **What problems is UJET solving and how is that benefiting you?** I have no problems ### 48. UJET helps make my work day run smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Shaddia B. | Account Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 26, 2022 **What do you like best about UJET?** I like to be able to toggle through the commands easily. The transfer, dialing, and status buttons are easily accessible. **What do you dislike about UJET?** Sometimes there is a time lag, where it is delayed. **Recommendations to others considering UJET:** Get it. Its amazing **What problems is UJET solving and how is that benefiting you?** Helps with answering calls ### 49. U jet is very helpful and super convenient. i would recommend u jet to everybody. **Rating:** 5.0/5.0 stars **Reviewed by:** Josue R. | call center Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about UJET?** The calling feature on u jet is very goo **What do you dislike about UJET?** d it lets you know if your wifif is strong and if there is ever an issue all you have to do is hit the refresh button on u jet and you are all set. **What problems is UJET solving and how is that benefiting you?** Problems very minimal because of my wifi though. If youre wifi is funky then it might just be a little lagged but still works. ### 50. User friendly and easy to navigate **Rating:** 4.5/5.0 stars **Reviewed by:** Lindani C. | Team Leader, Enterprise (> 1000 emp.) **Reviewed Date:** May 02, 2022 **What do you like best about UJET?** The system is easy to use, follow and navigate. **What do you dislike about UJET?** when you refresh the system it removes whatever filters you had pulled out **What problems is UJET solving and how is that benefiting you?** To be able to live view agent status and current chats ## UJET Discussions - [Is there any way you all can assist with fixing my UJET. I can not receive or call out. This has bee](https://www.g2.com/discussions/is-there-any-way-you-all-can-assist-with-fixing-my-ujet-i-can-not-receive-or-call-out-this-has-bee) - 1 comment, 2 upvotes - [Does UJET offer a Service Level Agreement (SLA)?](https://www.g2.com/discussions/availability-0e76ff74-9bfe-47d9-8eea-c9607259858f) - 1 comment, 2 upvotes - [Can I use this for sms?](https://www.g2.com/discussions/can-i-use-this-for-sms) - 1 comment, 1 upvote - [How can I utilize Ujet more to the best of it capability.](https://www.g2.com/discussions/32957-how-can-i-utilize-ujet-more-to-the-best-of-it-capability) - 1 comment, 1 upvote - [Why is it that some calls never connect?](https://www.g2.com/discussions/25533-why-is-it-that-some-calls-never-connect) - 1 comment, 1 upvote - [View UJET pricing details and edition comparison](https://www.g2.com/products/ujet/reviews?page=100§ion=pricing&secure%5Bexpires_at%5D=2026-07-17+17%3A48%3A37+-0500&secure%5Bsession_id%5D=f81a878f-2ff8-4691-b8b9-18a55dc10051&secure%5Btoken%5D=81636cc91b813746b5ce390cab10d5ebefc0dc5f44fd6ebf176d21fa7d04f473&format=llm_user) ## UJET Integrations - [Google Cloud Console](https://www.g2.com/products/google-cloud-console/reviews) - [InTouch Tool](https://www.g2.com/products/intouch-tool/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Turo](https://www.g2.com/products/turo/reviews) ## UJET Features **Channels** - Voice - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Workforce Management** - Call Monitoring - Performance Evaluation **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards ## Top UJET Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,451 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,467 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)