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uContact
Editedit
uContact
By net2phone
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4.7 out of 5 stars
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uContact Reviews & Product Details

Editadmin
Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about uContact?

Facil entendimiento para el usuario y supervision de agentes Review collected by and hosted on G2.com.

What do you dislike about uContact?

Lentitud en busquedas de datas de varios dias Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

Tiempos muertos de agentes conectados Review collected by and hosted on G2.com.

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uContact Overview

Editedit
What is uContact?

uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.

uContact Details
Discussions
uContact Community
Languages Supported
English, Italian, Portuguese, Spanish
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Product Description

uContact is an All in One contact center solution that includes ACD, recording, dialers (preview, power and predictive), CRM, WFM, quality, call reporting, live monitoring, IVR, SMS, Web Chat with audio and video, Gamification and many others features.

Seller Details
Seller
net2phone
Year Founded
1996
HQ Location
Newark, NJ
Twitter
@net2phone
1,928 Twitter followers
LinkedIn® Page
www.linkedin.com
260 employees on LinkedIn®
Description

net2phone is a leading provider of cloud-based communication solutions, specializing in VoIP services for businesses. Offering a range of products including virtual phone systems, unified communications, and international calling services, net2phone aims to enhance connectivity and collaboration for organizations of all sizes. Their platform integrates with various business applications, enabling seamless communication and scalability. For more information, visit their website at https://net2phone.com/.

Joaquin M.
JM
Overview Provided by:
Joaquin Moreira
Director en INTEGRA CCS

Recent uContact Reviews

Verified User
A
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"muy buen servicio y la plataforma es muy estable"
el uso de de la plataforma es muy amigable
Read more
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Una plataforma muy completa"
la facilidad de la herramienta y el rapido soporte que tiene
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Sistema integral y funcional"
Facil entendimiento para el usuario y supervision de agentes
Read more

uContact Pricing

Voice
Contact Us
1 License Per Month
Omni
Contact Us
1 License Per Month
See all 2 uContact pricing levels
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uContact Media

uContact Demo - Omnichannel Management
Say hi to the future of customer engagement with uContact's omnichannel management features, and exceed expectations like never before! Seamlessly orchestrate your customer interactions across multiple channels and watch your business soar to new heights. From emails to chats, social media to voi...
uContact Demo - Unified Inbox
Unleash the true potential of seamless conversations with uContact's omnichannel unified inbox – where communication meets simplicity in perfect harmony! Seamlessly bring together chats, social media direct messages, emails, and more into one centralized hub and empower interconnected customer in...
uContact Demo - Real-Time Reporting & Analytics
Unlock the power of data with uContact's real-time dashboards, reporting, and analytics toolkit! Stay one step ahead as you effortlessly visualize key metrics, track performance, and make data-driven decisions with ease. Maximize productivity, optimize strategies, and fuel growth like never befor...
uContact Demo - Auto Dialers
Say goodbye to lightning-fast connections and goodbye to manual dialing using uContact's auto dialers! Supercharge productivity, lower response times, and more with our five different types of automatic dialers – the secret weapon for unstoppable growth and unrivaled customer experiences.
uContact Demo - Low-Code Workflow Designer
Empower your creativity and automate with ease using uContact's low code workflow designer! Unleash your potential without being bound by coding barriers. With intuitive drag-and-drop technology, you can effortlessly build activity workflows and automate almost any action. Customize, streamline, ...
uContact Demo - Built-in CRM - or integrate your own!
Level up your customer relationship management with uContact's built-in CRM forms! Seamlessly manage and nurture your customer interactions with a user-friendly forms that puts YOU in control. But that's not all – uContact allows you to integrate with existing CRM solutions, or easily create your...
Answer a few questions to help the uContact community
Have you used uContact before?
Yes

25 out of 26 Total Reviews for uContact

4.7 out of 5
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25 out of 26 Total Reviews for uContact
4.7 out of 5
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25 out of 26 Total Reviews for uContact
4.7 out of 5
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Overall Review Sentiment for uContactQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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JM
S
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about uContact?

that we can control the different jobs in a very easy way Review collected by and hosted on G2.com.

What do you dislike about uContact?

some reports are downloaded in Excel format which is difficult to tabulate for creating pivot tables Review collected by and hosted on G2.com.

Recommendations to others considering uContact:

It has many tools that allow for controlled management at different levels of the organization. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

It allows managing personnel in a very easy way, maintaining control in teleworking. Review collected by and hosted on G2.com.

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Carolina P.
CP
Ventas telefonicas
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about uContact?

It is not a complex tool to handle and learn from the first moment. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I have nothing in particular that I dislike about the tool. Review collected by and hosted on G2.com.

Recommendations to others considering uContact:

Complete and easy-to-use tool Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

It is very important that the calls are always recorded for the backup of the clients and my work. Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about uContact?

el uso de de la plataforma es muy amigable Review collected by and hosted on G2.com.

What do you dislike about uContact?

que no se tiene administración por CLI.. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

se solicitaron realizar unos cabios y muy amablemente me ayudaron Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
What do you like best about uContact?

la facilidad de la herramienta y el rapido soporte que tiene Review collected by and hosted on G2.com.

What do you dislike about uContact?

detalles muy pequeños por mejorar pero nada que afecte la excelente funcionalidad Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

la integracion de whatsapp y correos desde ucontact, todo centralizado Review collected by and hosted on G2.com.

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Carlos Antonio I.
CI
IT Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about uContact?

How intuitive it is, the autonomy it provides to the administrator user as well as the independence to carry out strategies, whether dialing or management. A very collaborative tool that allows for online tracking. Review collected by and hosted on G2.com.

What do you dislike about uContact?

It is a very comprehensive tool for the current needs of the Contact Center sector in Peru. At the moment, I don't find any aspect of the tool that I dislike. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

It allowed clients to improve their business continuity during this pandemic, providing them with an online control tool, monitoring, and motivation for their operational workforce. Review collected by and hosted on G2.com.

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Response from Lucia Castiglioni of uContact
Editedit

Thank you Carlos Antonio for all the nice comments and for sharing your experience with uContact. We're glad to have been of help during these difficult times, and hope to continue working together for a long time :)

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MS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about uContact?

As a platform the feedback with the user friendly and very intuitive. From the company the great support you can have with them to grow or improve always willing to help. Review collected by and hosted on G2.com.

What do you dislike about uContact?

We do not have a subject that we dislike or do not like, the relationship is always effective Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

We solved a lot of scalability and ease of growth by interacting with the platform.

This does not give a push to make the tool much more productive. Review collected by and hosted on G2.com.

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Response from Lucia Castiglioni of uContact
Editedit

Hi, Matias! Thank you so much for your nice comments about us and our platform :) We put a lot of work into making sure our customers have a friendly and beneficial experience with uContact, so it's nice to know you're truly satisfied with it!

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Mary F.
MF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about uContact?

The statistics, that has reports and that records the calls Review collected by and hosted on G2.com.

What do you dislike about uContact?

That they do not have a reporting manual and that abandoned calls if an agent has already answered it, continue to appear in the report. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

Control of incoming and outgoing calls, agents' operating time, reports of monthly calls, have recording or record of the attention in the call. Review collected by and hosted on G2.com.

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Response from Lucia Castiglioni of uContact
Editedit

Hi, Mary! Thank you very much for your comments about uContact! We'll take into account what you've shared and use it to continue perfecting our platform :)

Helpful?
Share
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LR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Translated Using AI
What do you like best about uContact?

I like that you can call with just one click and the different avatars that can be created. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't understand some of the notifications. Review collected by and hosted on G2.com.

Recommendations to others considering uContact:

I don't know. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

compared to the system we used before in the company, this one is much more dynamic and makes it easier for us to contact clients Review collected by and hosted on G2.com.

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Response from Lucia Castiglioni of uContact
Editedit

Hi, Lucía! Thank you very much for your comments about uContact, we're glad to know you find it useful and that it has helped you make work a little bit easier :)

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Verified User in Alternative Medicine
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about uContact?

I like that the system is intuitive, they are always being modernized, the screens are friendly, and the support excellent. Review collected by and hosted on G2.com.

What do you dislike about uContact?

At the moment I have nothing to say that I do not like, when I need your contribution they were always helping me and ensuring the continuity of the system. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

At the beginning of the pandemic we had to migrate the entire system to the cloud, in a week I had all the commercial staff working, all the initial errors were quickly solved. Review collected by and hosted on G2.com.

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Response from Lucia Castiglioni of uContact
Editedit

Thank you very much for your comments on uContact! We're really glad you've found it useful, especially in these difficult times :)

Helpful?
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Verified User in Outsourcing/Offshoring
UO
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about uContact?

It is a platform that solves the omnichannel communication, very intuitive, not only for the agents but also for the supervisors when managing the service. Review collected by and hosted on G2.com.

What do you dislike about uContact?

I don't currently have a feature that I dislike. Review collected by and hosted on G2.com.

What problems is uContact solving and how is that benefiting you?

In the incoming customer service, I solve the tracing of incoming contacts by different platforms (Telephone, mail chat). In outgoing management services, they have good automatic dialer solutions that improve efficiency. Review collected by and hosted on G2.com.

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Response from Lucia Castiglioni of uContact
Editedit

Hi! Thank you very much for sharing your experience with uContact with us :) We're really glad you find it useful and efficient!

Helpful?
Share
Admin Approval Link
uContact Categories on G2
Contact Center
Contact Center

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