# Ubona Contact Center Solution Reviews
**Vendor:** Ubona Technologies Private  
**Category:** [Contact Center Software](https://www.g2.com/categories/contact-center)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Ubona Contact Center Solution
We marry highly scalable technology with intelligent automation to architect systems that can meet all your customer-experience challenges. With data-derived decisions and razor-sharp security, we fast-track your digital transformation and make your enterprise future-ready.




## Ubona Contact Center Solution Reviews
  ### 1. Best in market

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ajay K. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 29, 2023

**What do you like best about Ubona Contact Center Solution?**

I really like the Ubona, its time saving tool. The best thing I love the most in this is it will pick the tickets automatically and distribute to all our agents as per the flow. it reduced my errors while handing tickets.

**What do you dislike about Ubona Contact Center Solution?**

Sometimes we will receive the resolved tickets and also once we responded and closed the tickets it wont go from our bucket.
It needs to be fixed.
Remaining all good only.

**What problems is Ubona Contact Center Solution solving and how is that benefiting you?**

Time saving tool, increase my productivity and performance. Call quality is very good. Auto assisgning of all tickets to all my team equally according to flow.



- [View Ubona Contact Center Solution pricing details and edition comparison](https://www.g2.com/products/ubona-contact-center-solution/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-26+07%3A52%3A07+-0500&secure%5Bsession_id%5D=e5506c2a-de4e-44ec-8eeb-442c20127445&secure%5Btoken%5D=938317f503e47f928e8b7b8ff52a8afa040cd523536d61524bb7fdc719f32358&format=llm_user)

## Ubona Contact Center Solution Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

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