Uber Eats for Merchants Reviews & Product Details - Page 3

The algorithm- the minute a user opens the application and browsers, the algorithm reads the first few restaurants tapped on and then later if not ordered, an email is sent which covers the restaurants as well as suggests a few more of the similar cuisine. Review collected by and hosted on G2.com.

In comparison to its competitors like Door Dash in Canada, Uber Eats does not provide any free deliveries. All deliveries have a fee which is slightly unattractive over free deliveries. Review collected by and hosted on G2.com.

THE 50% PROMO COUPONS BECAUSE UBER EATS WITHOUT IS VERY HIGH, WITH ALL THEIR FEES. Review collected by and hosted on G2.com.

Ok, last Friday, 11/5, I decided to share my 50% off coupon with my coworker, we ordered from Peking House. I mistakenly placed 2 orders, when I contacted uber eats customer service to try and cancel one of the orders, the representative told me that he could not cancel the order, I had to contact the Peking House, when I contacted the Peking House, they advised me that I had to contact Uber Eats. I was very annoyed at this point. I called Uber Eats back, got a different representative, the order was cancelled, and my money refunded. Ok, so we're waiting for the order that was placed, I got an email telling me my order was cancelled. I called the Peking house and he told me that my order was picked up, and he laughed and told me that the delivery driver cancelled my order, but he must have eaten my order because my order was picked up. I was annoyed that he would find this soo amusing and 2nd I was embarrassed and humiliated that my coworker would not have lunch. I told myself I would never order from Uber Eats again, but I'm glutton for punishment!! Ok, so since I never got to use the 50% off coupon, I decided to use it on Sunday, 11/7. I tried to use the coupon, but was advised coupon was already used, I contacted Uber Eats customer service and explained my unfortunate situation, he advised me to place my order and he would refund me my 50%, ok, I waited patiently until today 11/12, for my refund, NO REFUND!! So I contact Uber Eats customer service AGAIN!! I was advised to screen shot the coupon, so they could investigate. In the meantime they send me another coupon for 50% off. Ok after their investigation, they refund my money in UBER CASH, I DO NOT WANT UBER CASH!!! I DID NOT PAY IN UBER CASH!!! I WILL NEVER ORDER FROM UBER EATS AGAIN!!! I'VE LEARNED MY LESSON FINALLY!!! This was not my mistake and also not my fault. I should've received my money back not UBER CASH!!! Review collected by and hosted on G2.com.

Fast delivery, many food options for nearby restaurants. Now Zomato is also offering in small towns, quick deliveries. Review collected by and hosted on G2.com.

App size takes too much memory in the phone. Previously before zomato, there were not many food options in uber aps. Review collected by and hosted on G2.com.

Promos and Discounts for my favorite restuarants. Review collected by and hosted on G2.com.

The promos do not always work! And when you call someone about it - it so hard to speak to someone. Review collected by and hosted on G2.com.

Had used it earlier when it was launched in India, now its been acquired by Zomato.

The Interface was easy to use, it would suggest nearest Restaurants available. Review collected by and hosted on G2.com.

Charges were at higher-end comparatively to other similar apps.

Restaurants would show unavailable most times.

After accepting the orders, they would cancel it without any justification. Review collected by and hosted on G2.com.

Nothing! Claims to provide delivery from a variety of outlets, but not true Review collected by and hosted on G2.com.

They add a 10% service fee to the order, which goes to ubereats not the restaurant! This is separate from the delivery fee!!

Contacting them is virtually impossible. When I called an 0808 number I was asked to use an app, but on the app it is impossible to ask specific questions, only standardised.

Better to order direct from the restaurant 🍴!!

At the time of this review, their feedback score is 1.1/5.... Review collected by and hosted on G2.com.

- the user interface of uber is already familiar and therefore using uber eats was pretty easy.

- the refund process for uber eats was also very good in case the food was not good. Review collected by and hosted on G2.com.

- The restaurants which came under uber eats were not that good here in India so it had to close ultimately.

- It was also not serviceable at a lot of places when I was using it. Only a few places that's it. Review collected by and hosted on G2.com.

The most helpful part of Uber Eats is the delivery of your food quickly. The cost is reasonable and the service is good. Review collected by and hosted on G2.com.

A few drivers forget to use a warming bag for the hot food, and it arrives luke warm. Review collected by and hosted on G2.com.

Uber eats is best for ordering food and get delivered at the doorstep on right time. Had a wide variety of restaurants in their list with varieties of dishes. Can easily get connected to customer service for any support. Review collected by and hosted on G2.com.

The user interface for the uber eats is not user friendly. It will be better to improve for better reach. Review collected by and hosted on G2.com.

I love the fact that Uber eats allows me to order food and have it delivered on super busy days in the office. The promotions and wide variety of restaurants available help ease the day-to-day grind. Review collected by and hosted on G2.com.

The normal complaints of delivery service:

1. Drivers cancel orders

2. Drivers taking long times to pickup orders once accepted

3. Restaurants incorrectly preparing the order Review collected by and hosted on G2.com.