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10 TyMetrix 360 Reviews
With the help of this clean software, we are able to effectively monitor spending and establish a higher standard of accountability for our legal engagements. Review collected by and hosted on G2.com.
Every time I log in, the password management tool forces me to change it, which is quite annoying. Its annoying to have to go through the password reset procedure constantly this is a drawback. Review collected by and hosted on G2.com.
I like the UI of T360. I find it very easy to use the system and navigations are very easy to understand Review collected by and hosted on G2.com.
Sometimes understanding some error messages are difficult Review collected by and hosted on G2.com.
Speed is what makes it best for eg running a query report for invoice status etc Review collected by and hosted on G2.com.
Sometimes we get invoice rejection stating invalid format where format is correct Review collected by and hosted on G2.com.
It is a good repository for case files and notes. I don't know how difficult it is to upload the materials into the system, however. Review collected by and hosted on G2.com.
It's not very user friendly. Searching for matters was dependant on knowing the specific matter number versus using the matter name or client name. It would have been helpful if when you logged on, that the matters could be searched by our firm's name. The password management feature was awful. Every time I logged on, I had to change my password. The password had to have so many characters and couldn't have been one that had been used in the last six months. It also had to have a mix of letter cases, numbers and special characters. At a certain point, you run out of kids names, pet names, and, then, can't remember the password. Admittedly, this is a first world problem but where you're trying to be efficient with your time, it was very frustrating to have to go through the password reset process every time you logged on. Review collected by and hosted on G2.com.
This product has no redeeming features. I have used many legal ebilling systems: Advocator, Legal eXchange, BottomLine, Ascent, Allegient, etc. In my opinion, this is the worst of all the ones I've used. And there is not a close second. It's in a class by itself. Review collected by and hosted on G2.com.
TyMetrix is extraordinarily user-unfriendly. It's help section is no better. The company appears to not have an incentive to make it useable, since after you start using it (and getting frustrated by it) it offers you an expensive monthly service to make sure that your bills are submitted in the proper format. If they had a user friendly product, they wouldn't be able to sell their after market product!
And you can only use the system with Internet Explorer or Chrome. IE has historically been problematic from a security standpoint and we've learned recently that Chrome is actually listening in on users conversations. So lawyers forced to use this product are forced to use unsecure web browsers, potentially risking client confidentiality. Review collected by and hosted on G2.com.
