Tyler Enterprise Public Safety Reviews & Product Details

I like that it has become familiar to me. What I mean by this is that I have been using this product in one form or the other over the past 16 years. That tells me this is a durable product committed to evolving to meet current and future needs. Review collected by and hosted on G2.com.

It is costly. This is perhaps one of the most expensive RMS products we use, and the cost never seems to go down. However, it seems like it would be even more expensive if we were to "start over" with another, competing "RMS" service. Review collected by and hosted on G2.com.

It can be a bit overwhelming to get used to, but Tyler does a good job walking you through the stup and learning proccess. It was always a pleasure to work with them. Review collected by and hosted on G2.com.

The design of the application looks like it's a bit dated. I can understand the need to keep things simple because of the continual addition of freatures, but there's gotta be a better way. Review collected by and hosted on G2.com.

I like that the developers and many other employees have been with Tyler New World for a long time. Many of their employees have an intimate understanding of our systems and challenges, which makes working with them easy. Problems are usually solved and they are constantly improving the product. Review collected by and hosted on G2.com.

Upgrades are time consuming and cumbersome. The amount of testing we need to do to ensure a new release is ready for production is excessive. Review collected by and hosted on G2.com.

I like that I don't have to switch from one module when I want to see the history of a person. It makes searchng so much easier. I also like the fact the VIBRS check can be done before exiting the report and errors are caught before submission to the state. Review collected by and hosted on G2.com.

When they is a problem we are notified until we contact them about the problem. Review collected by and hosted on G2.com.

very simple to figure out the system. Review collected by and hosted on G2.com.

some glitches throughout, can get frustrating Review collected by and hosted on G2.com.

Administration for MSP and Mobile Platform is easy to use. Review collected by and hosted on G2.com.

GIS Mapping. Though We are not on Enterprise CAD which resolves ad Simplifies ease of updating maps on Enterprise versus MSP Platform Review collected by and hosted on G2.com.

I am aCAD user and I like how user friendly it is. We can set it up to perfectly match our agency's workflow. Review collected by and hosted on G2.com.

Tyler is slow and inherently New World has been slow to make fixes to promised mistakes. They often come in future releases which means the customer has to wait or come up with work arounds. Review collected by and hosted on G2.com.

The options within the software allows for many ways to incorporate solutions into our daily workflow. The solutions are powerful and the support behind the products is constantly improving. We are very happy with the current software release. Review collected by and hosted on G2.com.

The customization could be improved, since we are somewhat limited in areas of the software. Enterprise LERMS appears to be offering solutions to fix this. Review collected by and hosted on G2.com.

I enjoy being able to unify 7 agencies in data sharing and streaming workflows across boundries Review collected by and hosted on G2.com.

Slow to react to new technologies and lack of quality R&D testing on application updates Review collected by and hosted on G2.com.

Fairly easy to use, always improving, great customer service Review collected by and hosted on G2.com.

Upgrades are cumbersome and often have issues Review collected by and hosted on G2.com.