Twixor Features

Provides a repository of information that can be used by those seeking support. This feature was mentioned in 33 Twixor reviews.

As reported in 33 Twixor reviews. Makes articles in the knowledge base searchable on the web.

As reported in 34 Twixor reviews. Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices 31 reviewers of Twixor have provided feedback on this feature.

Based on 31 Twixor reviews. Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc. 32 reviewers of Twixor have provided feedback on this feature.

As reported in 31 Twixor reviews. Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences This feature was mentioned in 31 Twixor reviews.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools 31 reviewers of Twixor have provided feedback on this feature.

As reported in 31 Twixor reviews. Enables a popup chat window on company websites to encourage interaction between website visitors and designated company representatives.

Delivers notifications to both sides of the conversation. This feature was mentioned in 32 Twixor reviews.

Based on 31 Twixor reviews. Sends automated emails to further engage clients and potential clients.

As reported in 32 Twixor reviews. Allows for live chat to be enabled within the app for customer help.

Based on 29 Twixor reviews. Allows agents to join a customer's browser session and navigate through the website with them.

Allows users to customize chat colors, text, logos, and branding. 31 reviewers of Twixor have provided feedback on this feature.

Archives conversations in a separate location for later reference. 32 reviewers of Twixor have provided feedback on this feature.

Enables employees to denote potential customers. This feature was mentioned in 31 Twixor reviews.

Establishes a knowledge base for employee reference during conversations. 30 reviewers of Twixor have provided feedback on this feature.

Provides a central location for help requests, helping employees respond sooner. 31 reviewers of Twixor have provided feedback on this feature.

As reported in 31 Twixor reviews. Allows for the creation of profiles for contacts and customers.

As reported in 35 Twixor reviews. Mapped-out responses for conversations.

Based on 35 Twixor reviews. Artificial intelligence (AI) and chatbot involvement.

Based on 35 Twixor reviews. Live human component of conversations.

As reported in 35 Twixor reviews. Quality of interface for designing and customizing conversation maps.

Conversations enacted over social media. 35 reviewers of Twixor have provided feedback on this feature.

Conversations enacted through embedding or pop-ups on websites. This feature was mentioned in 34 Twixor reviews.

Based on 34 Twixor reviews. Conversations enacted through text message (SMS).

Conversations enacted through voice assistants. 35 reviewers of Twixor have provided feedback on this feature.

Conversations enacted through other channels. 26 reviewers of Twixor have provided feedback on this feature.

As reported in 34 Twixor reviews. Overall quality of customer targeting based on needs or situations.

Creation and modification of customer profiles based on conversations. This feature was mentioned in 33 Twixor reviews.

Reporting based around specific and overall conversation results. 34 reviewers of Twixor have provided feedback on this feature.

Capture and organization of leads from conversations. This feature was mentioned in 33 Twixor reviews.

Success rate of conversations leading to customer purchases. This feature was mentioned in 34 Twixor reviews.

As reported in 23 Twixor reviews. Gives the ability to build a workflow based on business logic or a specific condition in order to route work to different people based on rules.

Provides the user with a no-code or low-code environment in which they can build applications and workflows, including drag-and-drop features. This feature was mentioned in 23 Twixor reviews.

Gives the user the ability to manage documents, including versioning and the ability to integrate those document with third-party applications. This feature was mentioned in 23 Twixor reviews.

Integrates data and processes from multiple sources into a single system. This feature was mentioned in 23 Twixor reviews.

Based on 23 Twixor reviews. Build interfaces once and use them across one or more processes.

Gives the user the ability to build and use forms on mobile devices. This feature was mentioned in 23 Twixor reviews.

Based on 23 Twixor reviews. Streamline the flow of work processes by establishing triggers and alerts that notify and route information to the appropriate people when their action is required within the compensation process.

Visually displays connected applications and integrated data. Allows customization and management of workflow structures. 22 reviewers of Twixor have provided feedback on this feature.

As reported in 23 Twixor reviews. Processing changes to data sources and applications as changes are made in real-time.

Offers the ability to record processes performed by humans to be recreated by bots. 23 reviewers of Twixor have provided feedback on this feature.

Based on 29 Twixor reviews. The platform is able to automatically determine how to resolve help tickets without assistance by human agents

The platform's responses to customers can be customized to improve comprehension, relatability, and emotional intelligence 29 reviewers of Twixor have provided feedback on this feature.

As reported in 29 Twixor reviews. When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to

Provides personalized responses to interlocator based on segmentation or past responses. This feature was mentioned in 29 Twixor reviews.

As reported in 29 Twixor reviews. Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Based on 29 Twixor reviews. Can have a natural, human-like conversation with an interlocator.

Customize your chat workflows with rules and automations. 36 reviewers of Twixor have provided feedback on this feature.

As reported in 36 Twixor reviews. Control who the chatbot converses with (and when).

As reported in 36 Twixor reviews. Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response. This feature was mentioned in 34 Twixor reviews.

As reported in 35 Twixor reviews. Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

As reported in 28 Twixor reviews. Allows business to edit conversations to meet the unique needs of one's business.

As reported in 29 Twixor reviews. Gives users the ability to update systems, like CRM, based on conversations.

As reported in 29 Twixor reviews. Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Provide tools for live chat on one's website. This feature was mentioned in 35 Twixor reviews.

Based on 35 Twixor reviews. Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Based on 35 Twixor reviews. Has the ability to customize look and feel of chatbot to match` company branding.

As reported in 35 Twixor reviews. Gives user the ability to analyze conversations with the chatbot and see its performance.

Based on 34 Twixor reviews. Allows users to test the efficacy of various responses through A/B testing.

Based on 36 Twixor reviews. Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Based on 36 Twixor reviews. Can collect and store information from interlocators, such as email, phone number, etc.

Is able to process inquiries submitted by text data from live chat, email, or SMS This feature was mentioned in 29 Twixor reviews.

Based on 29 Twixor reviews. Comprehends human speech and can transcribe it to text for processing

As reported in 29 Twixor reviews. The AI is able to access the company's internal knowledge to inform and guide responses to customer inquiries

The AI platform is able to learn over time on how to interpret each type of customer inquiry and improve the quality of their responses 29 reviewers of Twixor have provided feedback on this feature.

Multilingual capabilities allow the AI to process inquiries from many languages 29 reviewers of Twixor have provided feedback on this feature.

As reported in 29 Twixor reviews. The AI's responses to customer inquiries provide human-like organic conversations. The platform is able to understand a question no matter how it's worded and provide comprehensive answers

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 10 Twixor reviews.

Allows users to automate responses to customer inquiries across various channels. 10 reviewers of Twixor have provided feedback on this feature.

As reported in 10 Twixor reviews. Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents. 10 reviewers of Twixor have provided feedback on this feature.

Based on 10 Twixor reviews. Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Based on 10 Twixor reviews. Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 10 reviewers of Twixor have provided feedback on this feature.

Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 10 Twixor reviews.

Based on 10 Twixor reviews. Allows the AI agent to identify and resolve issues without user intervention.