They have not proven benefit to my needs Review collected by and hosted on G2.com.

lack of communication, lack of email alerts on campaign denials, lack of transparency on denials, and slow reviewal practices for submissions and re-submissions. Review collected by and hosted on G2.com.

Twilio offers an impressive range of features and API integrations that allow communication solutions to be integrated quickly and efficiently into existing systems. The documentation is extensive and well-structured, which makes implementation easier for developers. We were particularly impressed by the flexibility in call management and the automation possibilities. The scalability of the platform is also a clear advantage for companies that want to grow. Review collected by and hosted on G2.com.

Unfortunately, our initial enthusiasm was dampened by an extremely disappointing support experience. Our account was suddenly and without warning suspended, just one week after the release of our integration. Despite detailed explanations on our part, we have not received any response from Twilio support for over 2 weeks. The lack of transparency in the verification process and the fact that the service was abruptly shut down during operation have not only massively disrupted our operations but also permanently shaken our trust in Twilio. If Twilio does not address these issues, we unfortunately cannot recommend the platform further. Review collected by and hosted on G2.com.

Twilio give many tools for SMS, calls and API. Very stable, easy to use and connect with other system. Dashboard is clear and service work fast. Review collected by and hosted on G2.com.

The price is too high for me, and support answer long time. Other things are good and I like the service. Review collected by and hosted on G2.com.

All the different programs and offerings they have Review collected by and hosted on G2.com.

The company is so big that unless you are a major player you just end up being a fly on the wall with little to no communication or support. Review collected by and hosted on G2.com.

Twilio is incredibly flexible and developer-friendly. It offers well-documented APIs that make it easy to integrate voice, SMS, WhatsApp, and email into any application. The scalability, reliability, and global reach are major upsides, and tools like Twilio Studio and Conversations streamline customer engagement workflows without heavy infrastructure. Review collected by and hosted on G2.com.

Twilio’s pricing can quickly add up, especially at scale or with global usage. The cost structure isn’t always transparent, and debugging delivery issues (e.g., SMS not received) can be difficult without deep telecom knowledge. Support can also be slow for smaller accounts. Review collected by and hosted on G2.com.

The platform is easy to navigate and seems to offer a good, well organised UX Review collected by and hosted on G2.com.

Their customer service is beyond awful. They cut off my business phone lines for 2 full days, with no responsibility taken, no apology, blame shifting and no urgency to restore them. Review collected by and hosted on G2.com.

The reliability and list of available tools. Once configured it is easy to use and reliable. We use this daily with different platforms and the partners that connect with Twillio make one click integrations. Review collected by and hosted on G2.com.

User interface, tool selection and layout is not designed for business owners, but for technicians. Review collected by and hosted on G2.com.

If it worked, I'm sure it would be great. Review collected by and hosted on G2.com.

Their customer verification process is unnecessarily burdensome and inefficient. Despite providing complete details about my LLC, business purpose, and intended use case in my initial response, I received identical verification requests from three different support representatives (Abhishek, Gaurav, and Himanshu), each asking for the exact same information. The lack of internal communication between support teams resulted in days of back-and-forth for what should have been a simple implementation. Meanwhile, my purchased toll-free number remained unusable, returning busy signals when called. For a company that markets itself as developer-friendly with seamless integration, their customer onboarding experience contradicts this promise entirely. The verification process became so tedious that I considered abandoning the service altogether for a competitor. This experience makes me question their operational efficiency and customer-centric approach. Review collected by and hosted on G2.com.

Easy implementation, support, and technical content. Review collected by and hosted on G2.com.

Twilio offers good resources for our platform, but regarding WhatsApp, it needs to have more updates concerning the API. Review collected by and hosted on G2.com.

The services they are supposed to offer, but everything is a problem. Review collected by and hosted on G2.com.

The price, the support, the lack of information, the usability. They have consumed services that worked well before Twilio came in. Review collected by and hosted on G2.com.