Easy to integrate with applications. It connects directly and worked smoothly for me, without any hiccups. Review collected by and hosted on G2.com.

They don’t offer Indian numbers, and the pricing feels high. Review collected by and hosted on G2.com.

Twilio offers reliable communication APIs that are easy to integrate, highly scalable, and well-documented, making it simple to build messaging, voice, and authentication features quickly. Review collected by and hosted on G2.com.

The pricing can become expensive at scale, and the dashboard and billing structure can sometimes feel complex for new users. Review collected by and hosted on G2.com.

Quick, reliable and ease of purchasing new phone numbers Review collected by and hosted on G2.com.

support is really slow to respond with how much we spend Review collected by and hosted on G2.com.

I like how Twilio makes communication automation possible by allowing us to trigger SMS, calls, and WhatsApp directly from Salesforce workflows without much complexity. It eliminates the need for manual management of these communications. Review collected by and hosted on G2.com.

I have concerns about pricing transparency with Twilio, as the costs can increase quickly with a high message volume. Review collected by and hosted on G2.com.

I have never hired them nor used their service, I have no idea how good they are or not at what they supposedly do. All I know is that my credit card has been charged $35,000 to their credit. I have never signed a contract with them nor received any correspondence from them. All of my attempts to contact their customer service have fallen flat. I am not able to get past their bots Review collected by and hosted on G2.com.

I noticed a charge on my credit card, a little over $35,000. I reported this to.Twilio through their customer service portal. I get bot responses, and I answer all of the questions The bot asks, but I cannot get any help. They may be good at their job, I doubt they have any complicity in this credit card charge, but they are certainly not helping me resolve the problem. If I were contemplating using them for their stated service, I would be incredibly reluctant. You will have no way of getting a hold of an actual person to solve your problem. Review collected by and hosted on G2.com.

Twilio's ability to provide powerful, real time communications plus custom dashboards and user interfaces makes it a joy to integrate into our workflow Review collected by and hosted on G2.com.

Twilio runs off an old version of React which can make updating slow and cumbersome vs more modern frontend technologies Review collected by and hosted on G2.com.

Twilio makes it easy to manage communications at scale without building everything in-house. From a finance standpoint, usage-based billing is clear and predictable. Review collected by and hosted on G2.com.

Costs can add up quickly as usage grows, and it can take time to fully understand the different pricing tiers. Review collected by and hosted on G2.com.

Easily handles all our short code messaging needs. Both for internal security 2FA validation, and sales broadcast messages Review collected by and hosted on G2.com.

Complex start up. There are alot of particulars you need to be aware of to register your company for its initial use. Review collected by and hosted on G2.com.

Nothing! charged first - clocked instantly after the charge Review collected by and hosted on G2.com.

Wanted to open a new account and test Voice AI agent, they wanted me to upgrade and pay 20$ I did that, and instantlythe account was blocked, then they sent me a long batch of emails asking what I'm planing to do for what companies etc. I did provide all docs, there were not happy with company adress and keep in mind that I wanted to pay 20$ only to build the test example and call myself, I provided 2 numbers that I will be calling and receiving calls from.

Guess what account was permanently blocked.

Not recommended at all! Review collected by and hosted on G2.com.

There is nothing I like abouit Twiliio. It was a horrendous waste of time to try to make it work. Review collected by and hosted on G2.com.

I couldn't make it work. I couldn't find useful support from them, either online or on the phone. This product was therefore of no use to me, so I tried to cancel it. I never could use it, and thus I never did use it. But they kept on billing me anyway. When I tried to reach them to reverse that charge, I could't reach them online or on the phone. I left multiple messages asking that they respond to me, but they never did. Useless, terrible ripoff company. I wouldn't recommend them to anyone. You're better off not dealing with them at all. Review collected by and hosted on G2.com.