What I value most about Twilio is its flexibility and the reliability it offers when integrating real-time communications. Review collected by and hosted on G2.com.

What I like least about Twilio is that sometimes the complexity of its setup and the large number of available options can make the learning curve quite steep. Review collected by and hosted on G2.com.

Nothing whatsoever. The UI, integrations, and overall performance are all horrible. Customer service is especially bad, and the pricing is terrible too. Review collected by and hosted on G2.com.

Everything Theres nothing to like about it Review collected by and hosted on G2.com.

Twilio is fairly easy to set up, which can be beneficial for teams looking to quickly integrate SMS communication functionalities. Review collected by and hosted on G2.com.

I’ve had a very disappointing experience with Twilio. We faced SMS toll fraud, which led to thousands of dollars in charges, including charges from a Twilio service, Authy, that we never enabled. Their fraud protection tools failed to prevent this, and we had to stop the activity ourselves. The support we received was non-existent, inconsistent, and often contradictory. Despite presenting logs and evidence, we got false explanations that neither addressed the root issue nor clarified how Authy charges occurred. Our account was suddenly locked over an unexplained balance not visible in our billing history, yet Twilio insists on payment before continuing any investigation. This feels like a scam. Their actions have led to significant operational challenges and financial losses for us. Review collected by and hosted on G2.com.

It helps me make decisions faster and analysis different perspectives. The platform is also super reliable and simple to use. The SMS and OTP delivery rates improved noticeably after shifting to this platform. Review collected by and hosted on G2.com.

It can get too overwhelming with the number of responses and leads it can generate. SUpport is slow to respond and UI can also be improved little, it feels cluttered in few pages making it uneasy to read and comprehend the information. Review collected by and hosted on G2.com.

Choosing local phone numbers - programming them. Review collected by and hosted on G2.com.

Terrible customer service for long time customers Review collected by and hosted on G2.com.

I like that Twilio's core features and functions work, allowing me to run my business. Review collected by and hosted on G2.com.

The platform's actual support and usability are poor. Their UI feels like it's in the nineties, and their support is awful. They want to upcharge for basic features and functions. I would gladly use any other provider than Twilio if I had the opportunity, as they're terrible. Review collected by and hosted on G2.com.

Easy API integration with clear documentation. Message delivery is more reliable and the platform scales well for SMS , OTP , and also for notifications as well. Review collected by and hosted on G2.com.

Pricing can be a bit high as usage increases. Some advanced features require technical knowledge to configure properly. Review collected by and hosted on G2.com.

Twillio was our first experience with SMS for our product.. it was what was available at the time and was a simple start Review collected by and hosted on G2.com.

Customer support - service plans - response times Review collected by and hosted on G2.com.

I find Twilio effective as we didn't experience downtime while using it. I also like how I can create campaigns for different use cases and then launch automation in Workee. Additionally, the ability to create subaccounts in Twilio is beneficial. Review collected by and hosted on G2.com.

Support could be improved. It takes a few days to get the reply. Compliance takes a lot of time. Review collected by and hosted on G2.com.

I like Twilio's flawless service with its comprehensive tracking of all messages. It simplifies communication, and the initial setup was very simple and easy. Review collected by and hosted on G2.com.

I think the pricing could be improved, like the per message cost for some regions. Review collected by and hosted on G2.com.