--- title: Twilio Reviews meta_title: 'Twilio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 526 reviews by the users' company size, role or industry to find out how Twilio works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 526 scale: '5' date_modified: '2026-07-12' parent_category: name: Development url: https://www.g2.com/categories/development --- # Twilio Reviews **Vendor:** Twilio **Category:** [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas) **Average Rating:** 4.1/5.0 **Total Reviews:** 526 ## About Twilio Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. ## Twilio Pros & Cons **What users like:** - Users appreciate the **ease of use** of Twilio, finding it simple to purchase services and manage features. (40 reviews) - Users value Twilio for its **easy integrations** , enhancing seamless communication with fast and reliable services. (30 reviews) - Users value Twilio's **seamless integrations** with SMS, calls, and APIs, enhancing overall usability and speed. (23 reviews) - Users commend the **easy setup** of Twilio, enabling seamless integration of communications for various applications. (21 reviews) - Users value Twilio for its **excellent API integration** , enhancing communication through calls, SMS, and WhatsApp. (19 reviews) - API Quality (17 reviews) - Messaging (17 reviews) - Reliability (17 reviews) - Users appreciate the **easy communication** provided by Twilio, streamlining notifications for medical appointments and enhancing security. (15 reviews) - Features (13 reviews) **What users dislike:** - Users find the **pricing can become expensive at scale** , particularly for extensive usage with SMS and WhatsApp. (26 reviews) - Users report **poor customer support** , with slow response times and lack of effective problem diagnosis and resolution. (23 reviews) - Users find the **difficult configuration** for advanced features challenging, especially if they lack programming skills. (14 reviews) - Users find the **complex setup** of Twilio's advanced features challenging, especially for smaller teams lacking technical expertise. (11 reviews) - Users find the **technical knowledge required** for Twilio's advanced features challenging, especially for smaller teams. (11 reviews) - Users experience **billing issues** with Twilio, facing complex pricing, unexpected charges, and frustrating account blocks. (10 reviews) - Users find Twilio's **limited features** frustrating, as it lacks sufficient marketing metrics and user-friendly integrations. (10 reviews) - Users report significant **messaging issues** with Twilio, including fraud, poor support, and unresolved SMS disruptions. (10 reviews) - Users find the **complex process** of getting started with Twilio challenging, especially for beginners navigating the dashboard. (8 reviews) - Learning Curve (8 reviews) ## Twilio Reviews ### 1. Good tool for SMS and marketing efforts **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Twilio?** Twilio is a great service provider for us and we're continuing to get great value from them **What do you dislike about Twilio?** Support and requesting new numbers, shortcodes and etc. can be a bit tricky and slow **What problems is Twilio solving and how is that benefiting you?** SMS and other marketing efforts are greatly enhanced and solved by Twilio. ### 2. Nonexistent support for a small business **Rating:** 1.0/5.0 stars **Reviewed by:** Darrell R. | Board Member and Investor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Twilio?** It was very easy for me to purchase my service and be billed promptly, and be assigned a phone number. **What do you dislike about Twilio?** When setting up phone number there are numerous requirements for certifications, Weber hawks, and technical integration requirements that are neither well documented, clear, or aided by any on screen bye workflow. Further there are no live chat or Live telephone options for a small business. Finally when emailing support, response times are greater than 24 hours. I purchased a Twilio number four weeks ago and I still can neither receive calls no more receive voicemails. Tragic. Would not recommend try RingCentral instead **What problems is Twilio solving and how is that benefiting you?** I needed a VoIP phone line for my calling features for my CRM platform ### 3. Used to be fine, But stopped working and the support cannot care less! **Rating:** 0.0/5.0 stars **Reviewed by:** Pejman Y. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2025 **What do you like best about Twilio?** There are many features, tons of integrations, and not so hard to setup **What do you dislike about Twilio?** When something's wrong, don't expect them to help with diagnosis, let alone support! **What problems is Twilio solving and how is that benefiting you?** Virtual numbers integrated with our company services ### 4. Easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Steve M. | Charge des partenariats avec les entreprises, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Twilio?** The ability to make and receive calls and SMS **What do you dislike about Twilio?** Incoming calls are not personalized **What problems is Twilio solving and how is that benefiting you?** With this application, calls are made quickly. With the ability to send SMS ### 5. Good WhatsApp Business partner to integrate bots and send messages **Rating:** 4.5/5.0 stars **Reviewed by:** Romina L. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Twilio?** It has a very low cost for the service, which is excellent to avoid inflating the IT department's budget. It is very easy to implement and is always active; we have not had any problems because it guarantees business continuity. The tool is powerful, integrating all tools and solutions through Zapier and webhooks, and is just a far-reaching system. **What do you dislike about Twilio?** The UXI is a bit cumbersome when it comes to creating subaccounts and viewing analytics; it's so powerful that you can get lost, but that's a minor issue since I'm sure someone with more knowledge can be more efficient in its use. **What problems is Twilio solving and how is that benefiting you?** In Llamando al Doctor, we use Twilio to leverage WhatsApp Business tools. It is very useful for sending medical prescriptions and attendance certificates in PDF format via WhatsApp to patients. We also use it for sending and confirming medical appointments, as well as managing cancellations and all appointment and communication management, both for doctors and patients. ### 6. "Twilio OTP Verification: Secure and Seamless" **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Software Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2024 **What do you like best about Twilio?** One of the best things about Twilio is how easy it makes verifying identities with OTPs (One-Time Passwords). It's super reliable and fast, which is crucial for keeping things secure. Plus, it's flexible enough to integrate into different platforms seamlessly. Overall, Twilio's OTP verification is a lifesaver for keeping accounts safe without causing headaches for users. **What do you dislike about Twilio?** One downside of Twilio is its requirement to make a payment before sending OTPs to unverified numbers. It would be helpful if they offered a few free trials or a minimum number of chances to try before requiring payment. While the overall experience is positive, this initial barrier can be a bit frustrating for users who want to test the service before committing to payment. **What problems is Twilio solving and how is that benefiting you?** Twilio solves the problem of secure communication by providing reliable OTP verification services. This benefits me by ensuring that only authorized users can access my platforms or services, enhancing security and trust. Plus, it saves me time and effort by handling the verification process seamlessly, allowing me to focus on other aspects of my business. Overall, Twilio's solution simplifies authentication and strengthens security, making my life easier and my systems more secure. ### 7. Simplified Communications with Twilio **Rating:** 4.5/5.0 stars **Reviewed by:** Nikko R. | Sales Manager, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Twilio?** What I like about Twilio is its user-friendly system—the API alone is straightforward, and integration with communication systems is super easy. Reliable it is. **What do you dislike about Twilio?** Thoough some features are easy to use, the advanced ones tend to get tricky to implement. Also, the cost is a bit high especially if it's used by high-volume users. **What problems is Twilio solving and how is that benefiting you?** It helps us increase customer engagement through calls, sms, etc. and be more efficient since communication tasks can be automated. ### 8. Software that provides you the platform to chat **Rating:** 5.0/5.0 stars **Reviewed by:** Mannav G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about Twilio?** Twilio is platform or tool from which you can use twilio credentials into the project and user the feature of chat and video meeting. Twilio has two features chat and video meeting from which n number of users can use and integrate into a particular project. For twilio chat you have to integrate their API into your system and use the twilio account. **What do you dislike about Twilio?** As i have used twilio for sometime, i did not face any problems while using it . yes, i want to add some views that when the account is being suspened they should email about the account and after user can make payment. **What problems is Twilio solving and how is that benefiting you?** Twilio as software has been solving as a communication platform and video platform for the users. we have been using twilio and using their API's and have integrated into our system. User can chat with in the system i.,e. user can chat one to one and the conversation is created. User can create meeting while using the twilio API and user can easily create meetings. ### 9. Twilio is reliable for whatsapp business integration **Rating:** 4.0/5.0 stars **Reviewed by:** Romina L. | MBA Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2024 **What do you like best about Twilio?** We use Twilio for automated whatsapp notifications that send both prescriptions and medical orders to patients and scheduled appointment reports to doctors from our cloud telehealth platform. Usually medical appointments have modifications and cancellations and it is very useful to notify everything by whatsapp. It gives us confidence as a provider as we transmit sensitive personal data. **What do you dislike about Twilio?** In some cases, the guides have some limitations, sometimes we have to find out from the Community how to solve a problem. Customer Support is not the best **What problems is Twilio solving and how is that benefiting you?** We have integrated our software with Twilio Whatsapp API to send patients their prescriptions and appointment information, as well as links to log in to our application. APIs and SDKs are also easy to integrate so it is not time consuming. Changes are also easy to make ### 10. Twilio for Alerts using the API **Rating:** 5.0/5.0 stars **Reviewed by:** Srikanth R. | Senior Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2024 **What do you like best about Twilio?** Twilios with its API consistently delivers every important notification either via call or through SMS. **What do you dislike about Twilio?** UI UX can be improved and It is a bit costly. **What problems is Twilio solving and how is that benefiting you?** It is one of the easiest ways to set up alerts. I've used the Twilio SDK to set up call alerts to notify when any of the services are down. For alerts, real-time communication notification is important and Twilio does that job superbly. They provide was with a fixed phone number that can help prevent alerts from being flagged as spam. We can also save this phone number and take action if we know that it is off the alert before picking up the call. Which is very helpful. ### 11. Started ok, then when I had a problem I finally gave up and switched to Telnyx after 10 days **Rating:** 0.0/5.0 stars **Reviewed by:** Christopher A. | Graphic Designer/ Videographer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Twilio?** The Price is good. Reasonably simple to set up **What do you dislike about Twilio?** The customer support is somewhere between awful and non existant. **What problems is Twilio solving and how is that benefiting you?** We wanted to send texts to our members. ### 12. Best communication API **Rating:** 5.0/5.0 stars **Reviewed by:** Peerzada Tabish Javaid Q. | Senior Functional Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2024 **What do you like best about Twilio?** I like the easy setup and integration process of twillio with other applications like dynamics 365CE **What do you dislike about Twilio?** I dislike the hiked prices for getting the numbers **What problems is Twilio solving and how is that benefiting you?** It helps in integrating with Microsoft dynamic 365 customer service application where it resolves the issue of voice as well as SMS communication with customers ### 13. Very basic no perks **Rating:** 4.0/5.0 stars **Reviewed by:** Tabitha H. | #ONO, Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Twilio?** It's very basic no perks at all standard online phone **What do you dislike about Twilio?** It's too basic not allowing you to see who's waiting for calls nor can you see who's logged in. **What problems is Twilio solving and how is that benefiting you?** Just answering the calls coming in ### 14. Beyond sms delivery, Twilio is helping us builder deeper interactions with customers. **Rating:** 5.0/5.0 stars **Reviewed by:** Anu C. | Senior Product Marketing Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2023 **What do you like best about Twilio?** I am so much in love with Twilio segment's customer journey feature . As a team we've utilized this feature to unify the different teams and tools within my organization , to create seamless personalized customer engagement processes where conversations and engagement with customers is continuous, across the different teams they encounter while using our products and services . In summary, Twilio's journey feature lets us meet sales prospects where they are, by making use of real-time data collection, thereby ensuring that we are influencing the outcomes we want through multi-step engagements and interactions which drive results. **What do you dislike about Twilio?** In situations where we have made use of Twilio's sms delivery or voice services, cost is definitely an area of concern. However, when we have compared the value and reliability we get from Twilio with the price we are paying, especially when juxtaposed with the quality we've gotten from Twilio alternatives , I can say the high price is not too bad for my team ,as far as we keep achieving sales results using Twilio. **What problems is Twilio solving and how is that benefiting you?** We've always used Twilio to drive seamless, semi-automated engagement with our customers across different third party platforms using centralized real-time data collection and prompt message delivery. With Twilio's customer journey management tool, we are orchestrating meaningful and effective personalized engagement campaigns with our sales prospects. ### 15. SMS Integration for Driving School App **Rating:** 5.0/5.0 stars **Reviewed by:** Sukumar M. | Freelance Information Technology Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2024 **What do you like best about Twilio?** Very easy to set up and it works flawlessly. Excellent developer documentation to implement Emails and SMS Integration. Support National and International SMS at lightning-fast speed. **What do you dislike about Twilio?** I feel it is costly even though the quality of the product and the number of features provided are good. If the cost can be reduced a bit, then low usage users will benefit a lot. **What problems is Twilio solving and how is that benefiting you?** As a consultant and developer, I need to suggest a tool that sends SMS to students who study in a driving school about their daily classes, and this tool perfectly fits the use case I have. ### 16. Twilio's Customer Support is forcing us to consider alternatives **Rating:** 0.0/5.0 stars **Reviewed by:** Eli A. | Founder, CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2023 **What do you like best about Twilio?** Twilio has everything we need for messaging, and for the most part, it's easy to use **What do you dislike about Twilio?** We've been a Twilio customer for 7 years, but recently, our messages have been filtered by carriers, and we're not sure why. Unfortunately, Twilio's customer support has gone radio silent, and we've been waiting for over 2 months for a resolution to the problem. Meanwhile, we're missing out on crucial customer communication, and it's causing us to lose thousands of sales. We have always been happy with Twilio, but right now, they're actively hurting our business, and we're exploring other options. **What problems is Twilio solving and how is that benefiting you?** Twilio allows us to communicate with customers about orders and account verification ### 17. Reliable SMS senting that I don't have to worry about **Rating:** 4.5/5.0 stars **Reviewed by:** Dániel S. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2024 **What do you like best about Twilio?** Reliability and ease of use. There is no question left unanwsered by the docs, and takes minutes to implement and integrate using the right tools for any tech stack. **What do you dislike about Twilio?** The need for leasing a phone number is quite high for $35, while probably many others use the same number. **What problems is Twilio solving and how is that benefiting you?** Sending SMS to our clients. ### 18. A complete calling and texting platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Twilio?** Endless features, straightforward to get phone numbers from everywhere in the world. User friendly. **What do you dislike about Twilio?** The new regulation of text messages with the approvals makes the campaigns and the process very slow to approve. **What problems is Twilio solving and how is that benefiting you?** Notify previous customers of new promotions—caling customers in different countries. ### 19. Twilio is a great tool for customer loyalty but it's not for beginners **Rating:** 3.5/5.0 stars **Reviewed by:** Shobhit G. | Digital Marketing Strategist & Automation Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Twilio?** the offer so much communication options from sms, IVR and much more **What do you dislike about Twilio?** Their dashboard navigational is hard for beginners and it might seem complex **What problems is Twilio solving and how is that benefiting you?** twilio help in creating customer loyalty towards your brand all communication twilio work seamless with all the required tool under one roof ### 20. Twilio is helping us integrate SMS functionality into our handyman mobile and web apps. **Rating:** 5.0/5.0 stars **Reviewed by:** Maxwell Kwadwo F. | Digital Engagement & IT Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Twilio?** Twilio's messaging reliability is exactly what we had been looking for and they made it easier for one-time passcodes to be sent promptly to our new users who register to use our Handyman app. **What do you dislike about Twilio?** It's implementation requires a bit of tech-know how to handle the custom codes and the APIs. **What problems is Twilio solving and how is that benefiting you?** We've integrated Twilio into our mobile apps to deliver OTP SMS and Notifications promptly to the users of our handyman mobile application. ### 21. Twilio has proven to be scalable and reliable. **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa O. | Senior Frontend Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2023 **What do you like best about Twilio?** As a software developer, I am mostly thrilled by the quality of documentations which Twilio has made available over the years, regardless of what Twilio product we are trying to integrate into our apps, whether it is Twilio Flex, Twilio voice, programmable messaging or even elastic SIP trunking. Twilio just provides everything we need including API reference documentation, SDKs in my preferred programming language and a customer service team that once helped me edit my Twilio codebase. The above makes Twilio easy to implement and maintain without major problems. **What do you dislike about Twilio?** Twilio does a good job as far as I am concerned. Its service is sacalable, it boasts a 99.9% uptime rate and its support for major programming language is just beautiful. For me, no sms/voice communication platform even comes close to Twilio because of some of the aforementioned reasons mentioned above. **What problems is Twilio solving and how is that benefiting you?** Twilio is used for different purposes in my company , depending on the team and department. At my department, Twilio powers our two factor authentication and multi factor authentication protocols, ensuring that our products are safer. ### 22. It's totally bad software **Rating:** 0.0/5.0 stars **Reviewed by:** Orkhan H. | Head of Growth, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2023 **What do you like best about Twilio?** Customer support is quite fast. It's a complicated system with no set safety precautions. **What do you dislike about Twilio?** Our system got an SMS attack and they agreed to discharge all our account money. Fortunately, it has just reached daily spending which is $2k, and then stopped. They refuse to refund or provide any credits. They just say that we should take care of it with our security measures however we set to charge only USD 25 when the balance goes below $5. But these happened in a very short time so we even did not get an email about these transactions. **What problems is Twilio solving and how is that benefiting you?** SMS notifications for OTP while sing up ### 23. Offers Whatsapp API at an affordable cost **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2023 **What do you like best about Twilio?** We are a software product company and we provide Whatsapp Integration with our product through Twilio API. Our customers can work on our software and interact with their users on Whatsapp without leaving the software. All conversations are carried out by APIs **What do you dislike about Twilio?** The software comes with a steep learning curve. Although there are guides posted on their website by Twilio the guides have limitations and we have to look towards community support for some queries e.g. decoding error logs **What problems is Twilio solving and how is that benefiting you?** We offer helpdesk portal as our software product. One of the capabilities of our software is providing integration with Whatsapp where the WhatsApp messages can be converted into tickets, and the agents resolving the issue reply through the helpdesk. The reply goes as a WhatsApp message. We have integrated our software with Twilio Whatsapp API as Twilio is well known brand and supports 100+ countries worldwide. Thus we can offer our software to wider worldwide audience. Also as we use our own software to manage our tickets too, we have integrated our company's whatsapp no too with Twilio. ### 24. Terrible experience. Slow unresponsive support. I lost customers because of Twilio **Rating:** 0.5/5.0 stars **Reviewed by:** John P. | Marketing Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2023 **What do you like best about Twilio?** I actually really liked the service, mainly how easy that made it to add SMS capabilities to my app. But there are plenty of other tools that can do this. **What do you dislike about Twilio?** t the beginning, my experience with Twilio was quite positive. However, recent regulation changes concerning SMS and phone numbers have brought some challenges to light. I believe that Twilio could have been clearer and more proactive in their communication about these adjustments and their implications. Upon seeking clarification, I was initially reassured by Chris from support that all was in order on my end. Unfortunately, a few days later, I experienced disruptions with the SMS alerts from my app. While I understand the weight of my concerns may vary, I felt the urgency of resolving these issues given the critical role of Twilio's SMS infrastructure for my application. I engaged with their support on 8/11, and by 8/14, I'm still awaiting a comprehensive solution. I recognize that Twilio cannot control external regulation changes. However, as an infrastructure application, I believe it's paramount for them to offer responsive and insightful support. Addressing issues promptly can significantly mitigate the downstream impact on customers like myself. I truly hope Twilio takes this feedback seriously, as it's essential for them to maintain trust and reliability in their service. While I have reservations now, I believe every company has room to learn and grow. Potential users should be aware and consider my experience in their decision-making process. For now, I'd recommend that anybody with an app that needs to send critical alerts stays clear of Twilio. **What problems is Twilio solving and how is that benefiting you?** Twilio allow me to send OTP sms notifications from my app, as well as transactional SMS notifications informing my customers anytime their form is submitted from one of my forms. ### 25. Twilio OTP experience was amazing, secure and seamless. **Rating:** 4.5/5.0 stars **Reviewed by:** Yogesh C. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2024 **What do you like best about Twilio?** With Twilio one is able to use feature of OTP verification and chat feature. Twilio is simple to use and integrate. Moreover, Twilio is secure to use. **What do you dislike about Twilio?** The only downside of using Twilio is that there should be more free trials before actual buying of plan. **What problems is Twilio solving and how is that benefiting you?** Twilio helps to verify identity with OTP verification. ### 26. Horrendous customer service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Twilio?** Easy API hookup - that is really the only redeeming quality **What do you dislike about Twilio?** The customer service was some of the most inept, rude, and smug people I have ever dealt with - even with folks that are "higher ups" within the company. We were spending over $100k a year with them since 2022. They overcharged us by $18k in 2023 and only gave us back a $9k credit. Due to the issue, we told them we would not be renewing our contract if they did not assign us a new account rep since our experience with ours was atrocious. They told us we would not be getting a new account rep so we are leaving. Such an easy fix and they wouldn't help us out. We used Twilio every single day so just know that they brought us to our breaking point. Trying to get a new number approved has become impossible and they won't give you a reason as to why phone applications are being denied. Support team is useless. They laid off a huge amount of their work force and it shows. The company is going donwhill fast. The Twilio we worked with in 2022 is not the Twilio that is offered in 2023. A huge waste of money and they are extremely deceptive. **What problems is Twilio solving and how is that benefiting you?** They are solving no problems and only bringing new issues into our workflows. ### 27. Poor Customer Service in Twilio causing disreuption in our business **Rating:** 1.0/5.0 stars **Reviewed by:** Tanya D. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2023 **What do you like best about Twilio?** Fair pricing, easy deployment, ease of use, user-friendly UI, normal operation with non-US numbers **What do you dislike about Twilio?** Poor customer support. Use of AI for responses to customers. Kicking request from one department to another with more than 2 weeks required to understand the source of the problem Disability to resolve issues with blocking/filtering SMS by local US carriers while Twilio is based in the US. **What problems is Twilio solving and how is that benefiting you?** Twilio is integrated with our software to notify customers via text messaging (SMS) all over the world. ### 28. Twilio has proven to be reliable for our programmable sms/voice needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Juliano V. | Software Engineering Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 13, 2023 **What do you like best about Twilio?** I like how Twilio drives our user authentication process through a single API that does the job of an otp ( one-time password ), while also guarding our verification process against artificially inflated traffic attacks by continuously monitoring our current and previous sms traffic behaviour. Twilio has on numerous occasions successfully identified and blocked verification sms transmissions to destinations suspected to be fraudulent, thereby saving our product from exploitation and my organization from financial loss . **What do you dislike about Twilio?** I am satisfied with Twilio's performance in terms of our reliance on it for user verification and product notifications delivery, and I confidently rate it as a flawless 10/10. Twilio has consistently not only met but often surpasses the requirements and expectations of my department's use-cases for this platform. **What problems is Twilio solving and how is that benefiting you?** In my department, we have relied on Twilio's programmable SMS and voice channels for verifying users of our application and also for seamless delivery of product notifications to users through sms . As a result of the aforementioned, we have been able to successfully create multi-step engagements with users of our product , leading to our desired outcomes in terms of protecting the integrity of our product. ### 29. Horrible Company for A2P Onboarding **Rating:** 0.0/5.0 stars **Reviewed by:** Lazar W. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Twilio?** Honestly, compared to their competition, I can't think of any. **What do you dislike about Twilio?** We tried for over a month to get our basic A2P campaign approved by Twilio. Our campaign was rejected five times, each time with no explanation as to why, and with no documentation as to how to rectify our campaign. We tried seeking their help via the customer support system, which went nowhere. We eventually gave up and went elsewhere. If you are planning an A2P campaign with Twilio, don't waste your time and go elsewhere. **What problems is Twilio solving and how is that benefiting you?** None. They didn't solve our problem and were unable or unwilling to help. ### 30. Integrates well with HighLevel CRM **Rating:** 4.0/5.0 stars **Reviewed by:** Bre Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about Twilio?** Twilio's integration with our CRM is at the core of our business. It links call recordings and text message history to the profile of each customer so we never lose track of any communication with customers or our internal team. **What do you dislike about Twilio?** While we can make outbound calls just fine, the biggest pain point we have with Twilio is the inability to answer incoming calls. If the customer is assigned to a specific user in our CRM, it will forward to their personal cell phone, but we'd rather be able to answer it from within our CRM. **What problems is Twilio solving and how is that benefiting you?** We service 22 states and 2 countries and Twilio allows us to select the numbers we want to use as a business. We have a number for almost every state we sell in so that our number matches the area code of our customer base. ### 31. Great platform **Rating:** 5.0/5.0 stars **Reviewed by:** Madison T. | Digital Marketing Analyst, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2023 **What do you like best about Twilio?** Very easy to use, with a ton of information available on how certain functions work and why. The help center is very comprehensive such that a beginner could navigate the platform with just research. **What do you dislike about Twilio?** Navigation through different parts of the platform can prove to be difficult due to some of the placements of things not being as intuitive as others. this makes Brand management a bit more difficult **What problems is Twilio solving and how is that benefiting you?** Twilio is the platform that me and my agency use to set up SMS messaging for both advertising campaigns and email/ information capture from customers. We manage both our SMS messaging and our clients ### 32. Go to for your Authentication **Rating:** 5.0/5.0 stars **Reviewed by:** Sree T. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2023 **What do you like best about Twilio?** 1. Twilio Authy Autenticator: The best authenticator that one could use, the main advantage is that the Autenticator is tied to your Phone Number rather than your native account, this was the main reason for our firm to switch to Twilio Authy Autenticator. 2. Multi Device Support: Authy is the only authenticator that truly supports multiple devices and works flawlessly. **What do you dislike about Twilio?** 1. UI UX: There is a lot of friction in locating the proper account, and I wish there was a way to make the size smaller so that it was easier to discover. However, the ability to search and rearrange does help. **What problems is Twilio solving and how is that benefiting you?** Two Factor Autentication ### 33. Twilio features and integration with CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Rishabh K. | Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about Twilio?** Twilio is the best telephony platform that helps with calling and sending SMS or campaigns to customers. It helps to send multiple marketing or promotional messages to customers with advance opt-in and opt-out management. **What do you dislike about Twilio?** The development of Twilio for advanced functionalities is a bit complex to understand for newcomers. Twilio must provide sales dialer for agents to call customers. **What problems is Twilio solving and how is that benefiting you?** Twilio solved my problem of sending campaign SMS easily using a CRM integration which ultimately benefit my reach to the customers easily with sending promotional contents. ### 34. Disappointing Customer Support Experience **Rating:** 0.0/5.0 stars **Reviewed by:** Slavko T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2023 **What do you like best about Twilio?** The platform itself has a lot to offer, but if you encounter any issues, be prepared for long waits and lack of thorough assistance. **What do you dislike about Twilio?** I'm generally reluctant to rate a service 1 star, but my experience with Twilio's customer support left me no choice. The platform itself has a lot to offer, but if you encounter any issues, be prepared for long waits and lack of thorough assistance. My issues weren't addressed in a timely manner and the solutions proposed often lacked the necessary clarity. For a tech-driven platform like Twilio, it's surprising to see such an underwhelming support infrastructure. The company needs to invest heavily in their customer support sector. **What problems is Twilio solving and how is that benefiting you?** None! ### 35. Twilio working hand in hand with internal tools to amplify customer engagement **Rating:** 3.5/5.0 stars **Reviewed by:** John Epok P. | Regional Platforms Lead, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** July 14, 2023 **What do you like best about Twilio?** Twilio platfrom provides all we need to know in terms of mobile usage in one glance. Integration itself basically is seamless as well once configured - less upkeeps and more on monitoring. **What do you dislike about Twilio?** At the core set-up would need deep integral technical knowledge as some of the terms can be of a jargon to many and can be intimidating so best if someone who's well-versed can set this up. **What problems is Twilio solving and how is that benefiting you?** Telephony integration to our internal tools which captures customer engagement on our voicemail channel. Helps as well on immediate notifications to customers whenever they've left messages to support. ### 36. SMS and CALLS Manager - A mini Call Center **Rating:** 5.0/5.0 stars **Reviewed by:** Adnan N. | Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Twilio?** Integration for SMS and Calls is very easy, I have used for OTP Authentication and Chat services **What do you dislike about Twilio?** Costly and the UI for integration is a bit complex. Very limited in terms of customization to meet the UI of the Application in which it is going to be integrated **What problems is Twilio solving and how is that benefiting you?** User Authentication by OTP Password sending via SMS. Calling a customer to confirm the Appointment ### 37. Best programmable SMS service **Rating:** 4.0/5.0 stars **Reviewed by:** Abhijeet M. | Software Consultant, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Twilio?** Twilio's detailed usage documentation and customer support stands out for me. **What do you dislike about Twilio?** No issues with the tool except occasional API downtimes. **What problems is Twilio solving and how is that benefiting you?** I used the Twilio SMS API to support OTP based login on my website. The delivery rates of SMS messages were better than other alternatives. ### 38. Twilio is best service for Communication APIs **Rating:** 4.5/5.0 stars **Reviewed by:** Parth V. | Full-Stack Blockchain Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2023 **What do you like best about Twilio?** The best thing about Twilio is that it is straightforward to implement. Twilio SDKs are easy to use, and you can integrate it into your product for SMS or Email service within minutes. **What do you dislike about Twilio?** There is nothing to dislike about the Twilio Communication APIs. It's not much costly also. It provides excellent configuration options for your APIs. It's much easier to implement then firebase otp authentication. **What problems is Twilio solving and how is that benefiting you?** Twilio gives a phone number SDKs, so you can use that service in your form if you have a phone number field with country codes, and you can even show the country flag in that field which is precisely i was looking for. Their SMS service was straightforward to implement, like only one method you have to call to send an SMS. ### 39. The possibilities are limitless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Twilio?** Twilio allows my organization to have text messsage notifications for our web applicaiton. That is just one of their products. They offer a large collection of products that are amazing tools for any developer and I am looking forward to see how much I can use out of Twilio. **What do you dislike about Twilio?** There is a very large learning curve. However, there is a lot of documentation and community support. Depending on your account type, you can recieve direct support from Twilio. **What problems is Twilio solving and how is that benefiting you?** Allowing our business applications to have text message notifications. Two factor authentication via text message. Website analytics and customer tracking. Hosting javascript functions online. ### 40. Twilio proves to be an excellent digital communication service provider **Rating:** 5.0/5.0 stars **Reviewed by:** Derek A. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2023 **What do you like best about Twilio?** Easy integration and detailed programming documentation **What do you dislike about Twilio?** Sometimes delayed response from support. **What problems is Twilio solving and how is that benefiting you?** We needed a communication solution for our mobile app so that users who sign up can receive OTP messages promptly and Twilion resolved that for us. ### 41. Twilio is an excellent service for SMS, Voice and Video call APIs **Rating:** 4.5/5.0 stars **Reviewed by:** Ravina M. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2023 **What do you like best about Twilio?** Twilio is the best API provider for Text(SMS), Voice and Video calls. Twilio also provides APIs for the WhatsApp. But for that, we have to create our account on Meta. Twilio is the best choice when it comes to handling international services. **What do you dislike about Twilio?** The only thing I dislike about Twilio is its high costs. They charge more compared to others like MessageBird; no doubt they provide many extra features but for small companies, the price it a bit high. **What problems is Twilio solving and how is that benefiting you?** I use Twilio for SMS API integration and WhatsApp integration to my Mobile Apps and Websites. The best part is they provide API in the most popular programming languages like Python, PHP, Javascript etc. I love the Sandbox feature for WhatsApp; I can make tests there before the development phase. ### 42. Amazing API but price and regulation making it worse **Rating:** 5.0/5.0 stars **Reviewed by:** Sebastian P. | IT Consultant, Information Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2023 **What do you like best about Twilio?** I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc.. **What do you dislike about Twilio?** As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio. **What problems is Twilio solving and how is that benefiting you?** Phone call and SMS widget within CRM software for the sales team and marketing team. The Twilio API allows us to keep all communication history recorded within the CRM for better tracking and reporting purposes. ### 43. The most effective method for engaging customers, through automated marketing messages. **Rating:** 4.5/5.0 stars **Reviewed by:** Miriam B. | Senior Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2023 **What do you like best about Twilio?** Twilio's Engagement Cloud boasts a distinct level of dependability and technical redundancy that guarantees the rapid delivery of marketing messages in real-time. This has proven particularly valuable when we need to distribute automated marketing content to a large volume of recipients simultaneously. In such cases, Twilio can detect most instances of undelivered messages and automatically resend them, reducing the need for manual intervention from our team. Additionally, Twilio provides verified messaging routes that safeguard our marketing messages from being flagged as spam or unwanted by network carriers. **What do you dislike about Twilio?** Twilio currently provides measurable data metrics for technical activities such as tracking the success and failure rates of SMS delivery, as well as identifying redundant contact numbers on messaging lists. However, when it comes to marketing-related data, Twilio's capabilities are limited. For instance, Twilio is not able to provide sufficient measurable information on how quickly sales contacts respond to automated marketing messages on integrated messaging platforms like Whatsapp and Telegram. **What problems is Twilio solving and how is that benefiting you?** At my workplace, we're utilizing the Twilio to establish stronger connections with sales prospects and customers by delivering high-quality marketing messages via SMS (short messaging service). What sets Twilio apart for us is its ability to not only deliver marketing SMS messages, but also to do so on non-conventional SMS marketing platforms like Facebook Messenger, Google Messenger, and Telegram, among others. ### 44. Account suspended for no reason **Rating:** 0.0/5.0 stars **Reviewed by:** Alexandru C. | Senior Frontend Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2023 **What do you like best about Twilio?** Good prices. Veasy easy to learn API. Easy to integrate. **What do you dislike about Twilio?** As a developer I wanted to explore Twilio's API. I was very excited about the possibilities, but I had no specific project in mind.After paying 20$ and upgrading my account, they suspended it, asking me all kinds of backward questions like what is my business, requiring me to send them emails from the server where my application is.After trying to answer their questions they replied:"After careful review, we will not be able to approve your account and unable to provide details regarding decisions made in the account review process. We apologize for any inconvenience caused." I understand that they are trying to protect themselves from spammers but I did not abuse the service. I did nothing wrong.They could also ask for my id or find other ways of detecting spammers. Very disappointed. **What problems is Twilio solving and how is that benefiting you?** AI Customer service. ### 45. Twilio simply works without hassle. **Rating:** 5.0/5.0 stars **Reviewed by:** Mika J. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2023 **What do you like best about Twilio?** I love Twilio Engage and how we've integrated it into our operational infrastructure, enabling us to capture first-party customer data in real-time. This ensures that our communication decisions with customers across various engaging platforms are data-driven, allowing us to personalize messages to fit their current journey experience with our services and products. **What do you dislike about Twilio?** Twilio excels in all aspects, including in terms of the reliability of its infrastructure , its comprehensive API documentation, and the efficient nature of Twilio official support services. **What problems is Twilio solving and how is that benefiting you?** To automate SMS and voice messaging interactions with our customers at a large scale, my organization relies on Twilio. This includes not only traditional mobile platforms but also popular social media platforms like Telegram, Snapchat, Messenger, WhatsApp, and others. By automating large swaths of our interaction with customers, we've been able to reduce our cost of customer acquisition to a great extent . ### 46. So many SMS Issues - cant get paid **Rating:** 2.0/5.0 stars **Reviewed by:** Christina I. | Web Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Twilio?** They respond fast on social media platforms **What do you dislike about Twilio?** So many incidents with SMS causing payment issues **What problems is Twilio solving and how is that benefiting you?** Our software uses Twilio to send SMS 2-factor auth codes, but it's been down almost all month now. Users can't login and pay. ### 47. Twilio - Simply Amazing **Rating:** 4.5/5.0 stars **Reviewed by:** Steve C. | Senior IT Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about Twilio?** Twilio is super easy to configure and use. It has a simple UI that keeps it lean and functonal. It's fairly well priced compared to the competition. Its API integration with other software is really very good. Support is always available and helpful. **What do you dislike about Twilio?** The sound quality can be perfect one minute, then drops the next minute. There are times when I have trouble logging in. **What problems is Twilio solving and how is that benefiting you?** Twilio is being used to manage engagement with clients in our organization. We also utilize it to send bulk SMS to clients. With its broad integration with a lot of software we already use, Twilio makes sending emails, texts, and voice calls easy. The use of Twilio has helped us to be more productive. ### 48. Twilio is a nice tool with many communication services **Rating:** 4.0/5.0 stars **Reviewed by:** Alberto G. | Software Engineer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2023 **What do you like best about Twilio?** It has a powerful UI that helps you to configure many things without writing code. If you need more customization, you can write your code and fit it to your needs. **What do you dislike about Twilio?** The SMS service is very expensive compared to the other providers. Other services are expensive as well but might be worth the investment if you will get a return. **What problems is Twilio solving and how is that benefiting you?** Twilio offers a variety of services that I have used in the past, like Streaming, SMS Delivery, and Email Delivery with Sendgrid. It offers good quality services. ### 49. A great tool for bulk SMS **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Twilio?** Twilio easily integrates with other programs. **What do you dislike about Twilio?** Many of the error codes have similar possible reasons listed. **What problems is Twilio solving and how is that benefiting you?** It provides a path for us to send bulk SMS. ### 50. A Powerful Communication Platform for Developers and Businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed E. | Topprankad Frilansare Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Twilio?** As someone who has used Twilio for my business, I have found that its ease of use and versatility are some of its best features. Twilio's cloud communications platform offers a range of APIs for integrating voice, SMS, and messaging capabilities into applications and services, making it easy to set up and customize communications workflows. The user-friendly interface and comprehensive set of tools have allowed me to automate processes and improve customer engagement. Additionally, Twilio's support for developers and vast community of resources, including documentation, tutorials, and sample code, has been invaluable in helping me implement and customize Twilio's capabilities to meet my specific needs. Overall, Twilio is a powerful and flexible platform that has helped me streamline my business operations and improve customer satisfaction. **What do you dislike about Twilio?** One thing that I find frustrating is the cost of using some of its features. While Twilio offers a range of communication solutions, some of its more advanced features can be expensive to use. Additionally, while the user-friendly interface and comprehensive set of tools are great for developers, they can be overwhelming for those with limited technical knowledge. **What problems is Twilio solving and how is that benefiting you?** I run a healthcare clinic and was struggling with patient communication. I needed a way to automate appointment reminders and provide patients with an easy way to confirm or reschedule appointments. I also wanted to offer a secure way for patients to communicate with their doctors and receive updates on their health status. That's when I discovered Twilio. I used their SMS and voice APIs to build a custom solution that integrated with my electronic health record (EHR) system. This allowed me to send automated appointment reminders to patients via SMS and voice messages, making it easy for them to confirm or reschedule appointments. In addition, I used Twilio's secure messaging API to enable secure, HIPAA-compliant messaging between patients and doctors. This provided my patients with a convenient and efficient way to communicate with their doctors, reducing the need for in-person visits and improving patient satisfaction. Overall, Twilio's platform has been a game-changer for my clinic. It has helped me streamline patient communication, reduce administrative burdens, and provide my patients with a better experience. I highly recommend Twilio to other healthcare providers looking for an efficient and effective way to engage with their patients. ## Twilio Discussions - [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) - 2 comments, 1 upvote - [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) - 1 comment - [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) - 1 comment - [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) - 1 comment - [View Twilio pricing details and edition comparison](https://www.g2.com/products/twilio/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+18%3A03%3A18+-0500&secure%5Bsession_id%5D=bf9b7532-f1e3-48ee-90d4-f20b1e3b4fd7&secure%5Btoken%5D=0adc76073755328cb729f3a3f22043de39a273acdb99bac5458495a6706edd7c&format=llm_user) ## Twilio Integrations - [3CX](https://www.g2.com/products/3cx/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [CERVIS](https://www.g2.com/products/cervis/reviews) - [Customer.io](https://www.g2.com/products/customer-io/reviews) - [Deepgram](https://www.g2.com/products/deepgram/reviews) - [ElevenLabs](https://www.g2.com/products/elevenlabsio/reviews) - [Eleven labs](https://www.g2.com/products/eleven-labs-2026-06-08/reviews) - [HubSpot Academy](https://www.g2.com/products/hubspot-academy/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Jiminny](https://www.g2.com/products/jiminny/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Pabbly](https://www.g2.com/products/pabbly/reviews) - [PlusThis](https://www.g2.com/products/plusthis/reviews) - [Pushover](https://www.g2.com/products/pushover/reviews) - [Quo](https://www.g2.com/products/quo-quo/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Vapi](https://www.g2.com/products/vapi/reviews) - [Vapi AI](https://www.g2.com/products/vapi-ai/reviews) - [WhatsApp Business Platform](https://www.g2.com/products/whatsapp-business-platform/reviews) ## Twilio Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Functionality** - Ease Of Integration - API Call Speed - Communication Varieties **API Features** - Live Chat - Screen Sharing - Subtitles and Closed Captions - Custom Video Player - Live Simulcasting **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **WhatsApp Messaging - WhatsApp Marketing** - Transactional Messages - Bulk WhatsApp Messaging - Conversational Messaging - Personalization - Promotional Messages - Automated Replies **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Messaging - RCS Business Messaging** - Personalization - Rich Media - Interactive Messages - Branded Templates - Automation - Conversational RCS - Transactional RCS - Promotional RCS **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Support** - Documentation - Professional Support **Security and Compliance** - Encryption - Watermarking - HIPAA Compliance - GDPR Compliance **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **WhatsApp Business Platform - WhatsApp Marketing** - Segmentation - API Integration - WhatsApp Commerce - Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Security / Verification - RCS Business Messaging** - Verified Sender - Encryption - Authentification **Analytics / Deliverability - RCS Business Messaging** - Read Receipts - Analytics - SMS Fallback **Access** - Software Pairing - Browser Extension - Individual Download **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **AI - RCS Business Messaging** - AI **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top Twilio Alternatives - [Plivo](https://www.g2.com/products/plivo/reviews) - 4.5/5.0 (743 reviews) - [MSG91](https://www.g2.com/products/msg91/reviews) - 4.5/5.0 (196 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) - 4.2/5.0 (368 reviews)