Twilio SendGrid Email Marketing Campaigns Reviews & Product Details - Page 25

Nothing, they banned me after using the service for 12 hours. Review collected by and hosted on G2.com.

I started developing using sendgrid to make write some email forwarding code. After about 12 hours, I was banned. I emailed them asking why, and here was their response:

"Thank you for contacting SendGrid Support! I would be happy to help you!

I am sorry to hear that you are having troubles logging into your account, I know that is very frustrating.

SendGrid leverages many different vetting techniques and as such we've determined that you're not a good fit for our platform. Because of this, we will not be able to activate your account. Our system does not provide myself or other members of Support with details regarding decisions made in the sign-up process. As such we are not able to provide any more information to you.

I sincerely apologize for this inconvenience.

Kind Regards,

Josh Fink

SendGrid Support""

So basically, sendgrid banned me immediately for reasons they weren't willing to tell me and gave no followup actions. They didn't budge on mentioning any of the reasons why they wouldn't let me have an account, or any followup steps. Sendgrid sucks. Do not use them. Review collected by and hosted on G2.com.

I like the reliability of the product as well as the clean interface. I like that the developers like it. Review collected by and hosted on G2.com.

I don't love it as a marketing tool YET. I think it could be a super powerful marketing platform. Review collected by and hosted on G2.com.

The free version is a great way to get your feet wet and try out the service. Great service for sending transactional emails. The UI is great and very straightforward. Easy to setup, and has comprehensive documentation and videos. Review collected by and hosted on G2.com.

Would like a more robust dashboard with longer historical reporting on email activity/events. Review collected by and hosted on G2.com.

Sendgrid drop in EXIM replacement for Cpanel servers, we use Send grid as a mail provider for all smaller servers transactional mail. This takes away new/young IP mail issues for smaller businesses. Thus far mail gets delivered to all the major providers without a problem. Review collected by and hosted on G2.com.

Not being able to View a particular mail in reporting functions, We used to use Mandrill which had the ability to view a mail of which had failed/rejected, this was very much used when tracking problems. Review collected by and hosted on G2.com.

Their pricing and the ability to send emails through SMTP. Review collected by and hosted on G2.com.

It’s confusing and a little difficult to understand all of the functionality. I’m not a technical guy and I find some of the documentation too technical. Review collected by and hosted on G2.com.

The most stable platform we worked with so far for our emailing needs. Review collected by and hosted on G2.com.

The user interface can be a bit slow, and also the template editor seems a little bit outdated Review collected by and hosted on G2.com.

I liked the way the templates are pre-designed giving it a professional look. The recipients are bound to read your emails. Review collected by and hosted on G2.com.

Sometimes the data entering process seems tedious. Can be much smoother Review collected by and hosted on G2.com.

NA ______________________________________________________________________________ Review collected by and hosted on G2.com.

Billing is a mess.

Suspension of legitimate accounts without notice and reason is common place. Review collected by and hosted on G2.com.

It's easy to integrate, and has lots of docs to have a great newbie experience. Review collected by and hosted on G2.com.

Their shared ips suck. They are flagged as spam by various spam checkers. If you are serious about your business, you will have to get a paid private ip, which I think is ok given there is no free lunch.

One thing I have never got to work is spam report alerts. I simply never get them, even though the hard bounce alerts work well. Review collected by and hosted on G2.com.

Clicktracking: seeing, in real time, who's received, opened, and clicked on the link in my email campaigns Review collected by and hosted on G2.com.

New UI: They recently overhauled the campaigns and contacts UI, for the worse. Both have tiny text that's hard to read, the action buttons aren't intuitive, and with the contact page, you have to scroll down to view all contact lists...half the time, I have to reload the page multiple times to view all pages. Also, service is TERRIBLE -- they're normally not answering their help line, and always "send this issue to the escalations team", when it should've been triaged there in the first place. Review collected by and hosted on G2.com.