Twilio SendGrid Email Marketing Campaigns Reviews & Product Details - Page 24

Had been looking for while for a product robust yet intuitive enough to train a team of 5 junior CRM agents at my company. Sendgrid made it easy Review collected by and hosted on G2.com.

No much at the moment, still early days but enjoying finding new sections as i go along Review collected by and hosted on G2.com.

When it works, it works just fine. Easy to use. I would recommend for marketing emails, just not transactional emails. Review collected by and hosted on G2.com.

Support leaves a lot to be desired. The company seems to not treat issues with any significant urgency. We got burned (and ultimately switched services) after they introduced a bug that caused emails not to be delivered, and I contacted support 3 separate times with no resolution on any of them. The emails ultimately ended up being dropped because they didn't figure out the problem before the 72 hour timer expired. On the up side, I've always gotten through to somebody on live chat over the years, and on easy issues, they were able to get them resolved fairly quickly. To me, though, I can't bank my business on an company that fails to follow up and resolve issues that they themselves caused. Review collected by and hosted on G2.com.

I enjoy the documentation that was there from the start for the API's. The service itself has been rock solid and we've seen it grow out many features on the marketing side. Very affordable for what we use it for. Review collected by and hosted on G2.com.

Nothing that causes a problem. I think over time SendGrid has catered more towards marketing to expand their footprint which is completely understandable. It has not infringed on any functionality for us. Review collected by and hosted on G2.com.

Sendgrid makes it easy for a person to create nice looking emails and send them out in a targeted way! Review collected by and hosted on G2.com.

I think they could offer more in the way of analytics but they do offer a good base! Review collected by and hosted on G2.com.

I like that SendGrid allows me to save a large number of contacts for a relatively low price. It is fairly easy to use overall and their customer support is quick and reliable. Review collected by and hosted on G2.com.

I find that some of their features are not particularly intuitive, like how to transfer contacts into a list or segment. Their formatting can sometimes be difficult to alter as well. Review collected by and hosted on G2.com.

Early on support was lacking, but after a few recent major impending issues (sunsetting of their legacy newsletter) we found their response time and support help in general was second to none. They helped us find a solution through an empathic position to our needs. Review collected by and hosted on G2.com.

Drag and drop does lack a few of the truly customizable features that other senders seem to have picked up on (but we can see them making an effort to follow suit). Review collected by and hosted on G2.com.

It has extra features that some others don't have, like the ability to see the reason why mail providers rejected the email. Review collected by and hosted on G2.com.

It is hard to learn. If there is an issue, it won't tell you what you need to do to fix it. It's not very user friendly. Review collected by and hosted on G2.com.

Sendgrid is very easy to setup, and always work.

Backend tools allows easy access to all relevant reports.

I have been pro-actively approached by them to critique their new functionality and they took my feedback seriously by having direct contact with the product team Review collected by and hosted on G2.com.

They obviously come from a technical angle, and for marketing people it can look a bit daunting Review collected by and hosted on G2.com.

It is very easy to integrate with multiple programming languages as well as SMTP addressing for existing applications and devices (such as office printers/scanners). Review collected by and hosted on G2.com.

We had been using a legacy version of the marketing campaign platform and when we switched to their new product (the legacy version is now end of life) there is some functionality that is changed in a way that doesn't fit our workflow as well. Review collected by and hosted on G2.com.

Being able to create templates, high volume email sending Review collected by and hosted on G2.com.

I had a hard time navigating app at first. Review collected by and hosted on G2.com.