Twilio SendGrid Email Marketing Campaigns Reviews & Product Details - Page 23

The SendGrid design interface, with its use of modules, is intuitive and allows for clean marketing messaging. Review collected by and hosted on G2.com.

I really can't think of anything I dislke. Review collected by and hosted on G2.com.

The documentation is extremely targeted and efficient Review collected by and hosted on G2.com.

User and subuser management is quite confusing Review collected by and hosted on G2.com.

Can't beat the price - I'm using the free version and you get a lot for this price level.

Review collected by and hosted on G2.com.

I was trying to edit templates but it would not save. After many tries and several conversations with support, I was advised to use firefox instead of chrome. This worked. However, it took a long time to figure this out. Review collected by and hosted on G2.com.

Fast and easy to use for transnational emails. Very rarely any downtime which is important for our business. Review collected by and hosted on G2.com.

I feel like their support could be better. Live chat often takes a LONG time and their marketing product doesn't quite stack up against some of their competitors. Review collected by and hosted on G2.com.

The simplicity of using SendGrid is amazing! I had it up and running in just a few minutes. Their support is remarkable! I have even signed up a few other clients since signing up! Review collected by and hosted on G2.com.

I haven't found anything that I dislike in the past 90 days since signing up myself and a few other clients Review collected by and hosted on G2.com.

it looked cheap - but was too hard to use and then they stole my money Review collected by and hosted on G2.com.

they stole my money off me. made it impossible to close the account, by not sending verification emails when they say they have, then they keep charging your card each month. like thieves. Review collected by and hosted on G2.com.

Easy to learn, navigate, and create effective email campaigns with powerful metrics! I suggest this software to anyone that needs to get emails out without having to immerse themselves in code language. A sigh of relief even for developers not to have to crank out code for every line of instruction.

The performance metrics are fabulous - with delivered, unique opens, unique clicks, and unsubscribes in a simple view. You can drill down further into geographic locations, device type, category stats, mailbox stats and browser stats.

Definitely recommend! Review collected by and hosted on G2.com.

Unsubscribe tags use long form code in the emails that are difficult to remove. The software spits out an email with a bunch of long form hypertext that makes the email look unprofessional at the end of a newsletter. This wasn't always the case. Since SendGrid migrated from a newer beta version to the live version, some quirky errors started to show up from customers still using the legacy version.

It would be beneficial for customers to reach support without having to leave feedback in a forum. I know we live in a digital age, but there is just something about stellar customer service when you can pick up the phone and speak to a fluent native language speaking representative. Review collected by and hosted on G2.com.

Volume capabilities

Dedicated IP set-up

Easy unsubscribe mechanism Review collected by and hosted on G2.com.

HTML template builder - it's very clunky

Primarily designed for Enterprise customers - If you're an SMB, you'd be better off using PersistIQ or MixMax

No ability to set-up sequences - You have to manually set up separate email sends for every step of the campaign. Review collected by and hosted on G2.com.

SendGrid offers reliable deliverability and is easy to use. When there are issues, which is pretty rare, the support is good. Review collected by and hosted on G2.com.

Sometimes send/receive records are not present in the log, and we once had emails delayed several hours by a bug. Review collected by and hosted on G2.com.

The transactional mail service concept. Don't use marketing mail as Mailchimp do this much better and frankly are a better company all round (business concept/pricing breaks/interface/support) in what they do, plus they have an affiliate program. Review collected by and hosted on G2.com.

As a small business which caters to small business, it is a big jump between the entry level essentials to something with a dedicated IP address and ability to whitelabel.

Interface is easy enough to use though not stellar, but documentation, and getting to it and support is not well designed or integrated. Review collected by and hosted on G2.com.