Twilio Auto Dialer allows the user to automate, streamline, and manage the telephone outreach directly from the SuiteCRM. It can handle multiple inbound and outbound calls at the same time or you can customize this as per your business requirements. The benefits of using integrated dialer in the CRM are numerous. Firstly, it will help you to easily manage the call logs of every agent, lead, and customer. Second reason is it makes reporting and analysis easier for the sales and marketing team and thus helps in calculating the ROI (Return on Investment). *Features of Twilio Auto Dialer* 1. Auto Dialling Multiple contacts: With the help of this, you can create a personalized list of contacts and our plugin can dial them in sequence for you. You just need to click once for starting the sequential calling and the rest of the process will be automated. 2. Set delay time between two consecutive calls: You will have the option to set a preferred delay time between two consecutive calls. In this time, you can complete the due diligence related to the next caller. It also has proved to be a success in improving the efficiency of agents. 3. Supports both Inbound and Outbound Calls: The Twilio Auto Dialer supports both inbound and outbound calls. You can either use them simultaneously or one at a time. 4. Call recording: To assess the communication between an agent and the customer, we have added the recording features for all the calls placed via plugin.