Top 10 Twig AI Alternatives & Competitors

Top 10 Alternatives to Twig AI Recently Reviewed By G2 Community

#1

Zendesk Support Suite
By Zendesk
(6,149)4.3 out of 5
Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Try for free
Reviewers say compared to Twig AI, Zendesk Support Suite is:
Slower to reach roi
See all Zendesk Support Suite reviews
#2

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Try for free
Reviewers say compared to Twig AI, Salesforce Service Cloud is:
Slower to reach roi
See all Salesforce Service Cloud reviews

Sponsored
InsertChat
(3)5.0 out of 5
InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both customers and employees. InsertChat is built to understand the nuances of your products, services, and customer interactions, offering a personalized AI chatbot experience that can streamline customer support, amplify customer engagement, and optimize workforce efficiency. With InsertChat, businesses can leverage the power of ChatGPT while utilizing the unique aspects of their business data, achieving a synergy that enhances the overall customer and employee experience. For those interested in utilizing InsertChat's capabilities, the platform offers a simple three-step process to get started. Users can sign in or register for free, choose the desired features and customize their AI chatbot, and then train the AI using the provided tools. InsertChat has been highly rated by users, receiving an average rating of 5/5, with many praising its features, value for money, and the positive impact it has had on their operations, so join us to discover the next generation of AI chatbots!
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#3

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Try for free
Reviewers say compared to Twig AI, Intercom is:
Slower to reach roi
Easier to admin
See all Intercom reviews
#4

NICE CXone Mpower
By NICE
(1,635)4.3 out of 5
NICE CXone Mpower automates end-to-end customer service—enabling organizations to boost satisfaction and efficiency while reducing costs at unprecedented scale. Move beyond traditional inbound customer service and into proactive AI-powered customer experiences. As the ultimate AI hyper-platform, CXone Mpower seamlessly orchestrates workflows, agents, and knowledge across every CX touchpoint. Connect front- and back-office workflows. Optimize enterprise-wide knowledge. Increase productivity with AI agents and augmented human agents. Unlike traditional CCaaS and inflexible point-solutions, CXone Mpower provides the most comprehensive applications portfolio, an open framework for integration, and Enlighten—CX-specific AI trained on the industry’s largest labeled and validated CX dataset — for organizations to design, build and operate every element of customer service.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Try for free
Reviewers say compared to Twig AI, NICE CXone Mpower is:
Slower to reach roi
See all NICE CXone Mpower reviews
#5

Tidio
By Tidio
(1,614)4.7 out of 5
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Categories in common with Twig AI:
• AI Chatbots
• Customer Self-Service
Try for free
Reviewers say compared to Twig AI, Tidio is:
Easier to admin
Easier to set up
See all Tidio reviews
#6

Drift
By Salesloft
(1,251)4.4 out of 5
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Get a quote
Reviewers say compared to Twig AI, Drift is:
Easier to admin
See all Drift reviews
#7

Gladly
By Gladly
(984)4.7 out of 5
Gladly is a customer service software.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Get a quote
Reviewers say compared to Twig AI, Gladly is:
Slower to reach roi
Easier to admin
Easier to set up
See all Gladly reviews
#8

Ozonetel CloudAgent
By Ozonetel
(579)4.6 out of 5
Ozonetel CloudAgent is designed to enable users to deliver the service their customers demand.
Categories in common with Twig AI:
• Customer Self-Service
• Customer Service Automation
Try for free
Reviewers say compared to Twig AI, Ozonetel CloudAgent is:
Slower to reach roi
Easier to admin
Easier to set up
See all Ozonetel CloudAgent reviews
#9

Zoom Workplace
By Zoom
(56,091)4.5 out of 5
Reimagine how your teams work with Zoom Workplace, powered by AI Companion. Streamline communications, improve productivity, optimize in-person time, and increase employee engagement, all with Zoom Workplace. Fueled by AI Companion, included at no additional cost.
Categories in common with Twig AI:
• AI Chatbots
Get a quote
Reviewers say compared to Twig AI, Zoom Workplace is:
Slower to reach roi
Easier to admin
Easier to set up
See all Zoom Workplace reviews
#10

Google Workspace
By Google
(42,780)4.6 out of 5
Google Workspace enables teams of all sizes to connect, create and collaborate. It includes productivity and collaboration tools for all the ways that we work: Gmail for custom business email, Drive for cloud storage, Docs for word processing, Meet for video and voice conferencing, Chat for team messaging, Slides for presentation building, shared Calendars, and many more.
Categories in common with Twig AI:
• AI Chatbots
Try for free
Reviewers say compared to Twig AI, Google Workspace is:
Easier to admin
Easier to set up
See all Google Workspace reviews

Sponsored
InsertChat
(3)5.0 out of 5
InsertChat is a cutting-edge SaaS application designed to revolutionize customer service and engagement for businesses. It seamlessly integrates the formidable AI capabilities of ChatGPT with your business data, offering a customized AI chatbot solution. This powerful combination allows businesses to fully harness their data sources, such as website content, helpdesk information, knowledge bases, documents, YouTube videos, podcasts, and more, to provide intelligent and accurate responses to both customers and employees. InsertChat is built to understand the nuances of your products, services, and customer interactions, offering a personalized AI chatbot experience that can streamline customer support, amplify customer engagement, and optimize workforce efficiency. With InsertChat, businesses can leverage the power of ChatGPT while utilizing the unique aspects of their business data, achieving a synergy that enhances the overall customer and employee experience. For those interested in utilizing InsertChat's capabilities, the platform offers a simple three-step process to get started. Users can sign in or register for free, choose the desired features and customize their AI chatbot, and then train the AI using the provided tools. InsertChat has been highly rated by users, receiving an average rating of 5/5, with many praising its features, value for money, and the positive impact it has had on their operations, so join us to discover the next generation of AI chatbots!
Visit Website
Visit Website