Turis Pros and Cons

The friendly and professional customer service is truly phenomenal. As someone new to wholesale and gradually building up my offering, I need flexibility and have many questions about making adjustments. It's incredibly valuable to be able to reach out and receive personalized support, rather than just being directed to a robot or a link. This level of service saves me so much time and stress, and I haven't found this kind of support on any other platform. It really makes a difference and helps me feel confident in my work. A special thanks to Viktoria for always being there to help — your guidance has been invaluable! Review collected by and hosted on G2.com.

Turis offers a lot of great functionalities, sometimes I find it a bit overwhelming to navigate through all the options. With so many features available, I occasionally lose track of my last actions or changes, which makes it harder to maintain an overview. Perhaps including a feature that tracks recent actions or settings changes could help users stay oriented. This would make it easier to stay on top of tasks and streamline the overall experience. Review collected by and hosted on G2.com.

Turis has revolutionized our B2B customer operations, streamlining processes and significantly enhancing customer satisfaction. The platform's intuitive interface and user-friendly design have made it incredibly easy for our team to manage customer interactions. The intuitive design eliminates the need for extensive training, enabling our team to adopt the platform seamlessly.

Viktoria V., the dedicated Customer Success Specialist, has been instrumental in providing timely support and addressing any concerns. Her expertise and responsiveness have been invaluable.

The customer support team has been consistently impressive. Their prompt responses and effective solutions have exceeded our expectations. Whether it's a technical issue or a query about platform functionality, the support team is always available to assist. Review collected by and hosted on G2.com.

Nothing on note comes to mind. Sometimes we wish a new feature may be available immediately but the Turis team is always transparent about lead times and rarely moved deadlines forward. Review collected by and hosted on G2.com.

What we like best about Turis is its user-friendly and efficient design. The platform allows our B2B customers to place orders directly and seamlessly without the need for constant communication. Turis provides our customers with a complete overview of our product range and the ability to place orders immediately. This saves us significant time in our daily operations while ensuring that our customers receive excellent and hassle-free service. Review collected by and hosted on G2.com.

There isn't much to dislike about Turis, but one minor challenge can be customizing the platform to meet very specific needs or integrations, which might require extra time and effort. However, this is a rare issue and is far outweighed by the many benefits the platform provides. Review collected by and hosted on G2.com.

The Turis team are always incredibly helpful and very friendly. The customer order portal is very well designed and the back end is easy to use with loads of useful functionality. The initial setup process was quick and straightforward, especially as Turis take care of a lot of that for you. Customers are now regularly using the platform with no negative feedback. Review collected by and hosted on G2.com.

The reporting functionality is basic but apparently there's an update on the horizon! Integration with Xero has proved tricky but we've had great support. Review collected by and hosted on G2.com.

I started using Turis few months ago and it has already made a great change for my small business. The system is very easy to navigate, and I’ve already received positive feedback from some of my customers. They particularly appreciate the clean layout and how intuitive it is to use.

The support I received during setup was excellent. Viktoria was very helpful in guiding me through the process and went above and beyond to assist with integration with my Shopify B2C shop. The syncronization was easy even for me, but Viktoria was always available to speed up the transition and ensure everything was running smoothly.

I wish I had signed up sooner – I have a small company and now I’m saving so much time.... and my customers are too! Highly recommend this platform to anyone looking for a smooth B2B tool. Review collected by and hosted on G2.com.

As of now, there has been no issues or questions that could not be easily solved by the customer support. Review collected by and hosted on G2.com.

The platform is user-friendly and efficient, and the support we've received has been really helpful.

A special thanks to Viktoria, our Customer Success Specialist, for her valuable tips and guidance throughout the process. Review collected by and hosted on G2.com.

Easier Customization of the Storefront:

It would be helpful to have more options for customizing the storefront to make it easier for buyers to navigate between categories and products. For example, the ability to translate product categories (such as "dog", "cat", etc.) into Swedish.

We would appreciate an easier way to sort products. Ideally, we would like to be able to drag-and-drop products within a product grid to reorder them, both under "All Products" and within specific categories (e.g., dog, cat, etc.).

Improved Price List Management:

Managing price lists could be more streamlined. It would be useful to open a specific price list and view all associated products, margins, and prices in one place. This would allow for easier adjustments. Currently, we have to edit each product individually, which is time-consuming and makes it difficult to get an overview of the prices within a specific list. Review collected by and hosted on G2.com.

Most of the platform has been very intuitive to use. Where we have had difficulties and confusion, the support from Viktoria and the rest of the team has been fast and impeccable in ensuring we find a solution. We can always rely on a great service!

This also extends to the implemention process as we first learned how we could use the platform in the most effective way for us. The team helped up with every step along the way. Review collected by and hosted on G2.com.

The platform front end and back end can be quite slow to operate at times. Review collected by and hosted on G2.com.

We love the graphic design & frontend layout as well as the intuitive way the backend works. The friendly staff and great customer service makes it a personal and very safe experience too. Review collected by and hosted on G2.com.

We have been using the Turis b2b platform since the very beginning and we have naturally been missing features and integrations along the way; however most of our requests have been met over time by the helpful staff & developers. Review collected by and hosted on G2.com.

It is easy to manage for both retailers and for us. The price is fair and all questions are replied kindly and professionally understandable. The team at Turis always guide you in a good way and are always at our disposal. Review collected by and hosted on G2.com.

Nothing to dislike because they always help if you have a challenge. Review collected by and hosted on G2.com.

There is two main things that make Turis an awesome tool to work with:

1. It´s easy to use and has a lot of options when it comes to personalize the features to your liking. That makes it easy to integrate it into yout existing workflow.

2. The staff, especially Viktoria in the support team, is very supportive. I always get information about new implementations from her right away. Feedback meetings on a regular basis are very constructive and you have the feeling she really cares about your needs. Review collected by and hosted on G2.com.

There are no downsides to Turis. It just works as advertised. Review collected by and hosted on G2.com.