1. [Home](https://www.g2.com/) 2. ... 3. [AWS Consulting Services](https://www.g2.com/categories/aws-consulting-services) 4. [TSA Group Australia Pty Ltd Discussions](https://www.g2.com/products/tsa-group-australia-pty-ltd/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7de58a66d34c779e46e27e2bb163cb49/tsa-group-australia-pty-ltd.jpg "Product Avatar Image") ](/products/tsa-group-australia-pty-ltd/reviews) [ TSA Group Australia Pty Ltd ](/products/tsa-group-australia-pty-ltd/reviews) 0 ratings TSA Group Australia Pty Ltd is a leading Australian-owned business process outsourcing company specializing in customer experience solutions. Established in 1997, TSA Group has grown to employ over 5,000 team members across Australia and the Philippines, offering a comprehensive suite of services designed to help businesses acquire, retain, and grow their customer bases. Key Features and Functionality: - CX Consulting: TSA Group collaborates with partners to revolutionize customer engagement strategies, providing tailored consulting services that enhance authentic and meaningful interactions. - Contact Centre Outsourcing: As an extension of their clients' businesses, TSA Group delivers end-to-end customer engagement services, including care, acquisition, sales, back-office support, and collections, across various channels such as SMS, voice, chat, social media, and email. - CX Technology Solutions: Leveraging partnerships with AWS and Amazon Connect, TSA Group designs, builds, and deploys cloud-based customer engagement platforms, utilizing the latest CX technology innovations to deliver personalized and blended omnichannel experiences. - Carbon Neutral Certification: Demonstrating a commitment to sustainability, TSA Group is proud to be the first Australian-based contact centre outsourcing provider certified carbon neutral, investing in local projects that assist fire management, regenerate ecosystems, improve biodiversity, and support Australian communities. Primary Value and Solutions Provided: TSA Group's primary value lies in its ability to enhance customer experiences through innovative and personalized solutions. By combining local expertise with advanced CX technologies, TSA Group helps businesses build stronger relationships with their customers, leading to increased customer satisfaction, loyalty, and revenue growth. Their comprehensive service offerings address various customer engagement challenges, enabling organizations to streamline operations, improve efficiency, and deliver exceptional service across multiple channels. Show More When users leave TSA Group Australia Pty Ltd reviews, G2 also collects common questions about the day-to-day use of TSA Group Australia Pty Ltd. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All TSA Group Australia Pty Ltd Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about TSA Group Australia Pty Ltd yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/tsa-group-australia-pty-ltd/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_7de58a66d34c779e46e27e2bb163cb49/tsa-group-australia-pty-ltd.jpg "Product Avatar Image") ### Have you used TSA Group Australia Pty Ltd before? Answer a few questions to help the TSA Group Australia Pty Ltd community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ftsa-group-australia-pty-ltd%2Fdiscuss%3Fsmall_ask%3Dtsa-group-australia-pty-ltd) No