TrustMate.io Pros and Cons

The customizable widgets prominently display reviews across my website, boosting conversion rates and instilling confidence in potential buyers. Furthermore, TrustMate.io’s mediation feature has been invaluable for handling rare negative reviews, allowing me to communicate with dissatisfied customers and maintain a positive online reputation. The comprehensive reporting and analytics have provided valuable insights for making data-driven decisions. Review collected by and hosted on G2.com.

I found the UI/UX of TrustMate.io to be quite challenging to navigate and understand. There doesn't seem to be a clear flow or intuitive layout, making it difficult for me to figure out where to start or what steps to take next. The lack of comprehensive video tutorials or guides compounded my confusion, as the existing videos are brief, sometimes lack voiceovers, and don't always reflect the current version of the product. Review collected by and hosted on G2.com.

It integrates with Shopify. That was the main use case as we have been paying so much money monthly for the competitor and we had to find out a cheaper option. Trustmate does the job for 50% less cost we have been paying for.it also integrates with Google and FB so you can pull out reviews from these platforms as well which is handy. Review collected by and hosted on G2.com.

100% UX and UI and they also could integrate with more review platforms so you will be able to pull out reviews and publish them in once.UX/UI could be improved and it's not that polished as it should especially for an app that has been on the market for a long time. Review collected by and hosted on G2.com.

Ease of implementation

Good iemail invitation deliverability.

A/B testing of invitations

Manual and automatic upload of customers db.

GMB integration

Automatic replies with pool of predefined texts.

Automatic suggestions when reviewing. Review collected by and hosted on G2.com.

The interface is challenging at first, but OK when you get used to it.

No option to receive summary of reviews by e-mail (only stats) Review collected by and hosted on G2.com.

Simple to implement. good documentation and custimization options. Review collected by and hosted on G2.com.

The company page options could offer more customization opportunities but as it stands, it is still sufficient. Review collected by and hosted on G2.com.

I'm using Trustmate for almost 2 years and collecting Reviews is very easy. Two times I didn't know how to implement a Feature I got help via Chat in minutes.

Thank you!

Detlef Review collected by and hosted on G2.com.

There are so many features and possibilitys, that it's hard to know what all is possible. Review collected by and hosted on G2.com.

Trustmate is very intuitive in use, easy in customisation, looks very good on store and the team behind it is just fantastic! Review collected by and hosted on G2.com.

Visitors can't hide the widget while browsing the site. Review collected by and hosted on G2.com.

Seamless integration with CMS.

Nice customizable widgets. Review collected by and hosted on G2.com.

Still waiting for TrustMate to be considered among Google supported review partners.

Ability to personalize email wordings at the level of the stars (worst and best texts). Review collected by and hosted on G2.com.

I have been using TrustMate since it appeared for first time in Appsumo for my ecommerce. Never needed other tool It is totally worth its value and make my review strategy simple and centralised. Review collected by and hosted on G2.com.

Setup at the beginning is little complex Review collected by and hosted on G2.com.

I trust Trustmate more than TrustPilot as I have read some horror stories from users when I was researching TrustPilot (research on Google for more info) Review collected by and hosted on G2.com.

Nothing. It's great so far. I just need more customer reviews. Review collected by and hosted on G2.com.

Speed of collecting high quality reviews, that are long, thematic and full of keywords thanks to the built in CLICKABLE HINT system. Worth noticing is that I can define dictionaries with these hints, and adapt them to my industry, and the way that people talk about my products. There is no other tool on the market that can offer this. It is revolutionary idea. Adding a lot of worthy UGC to my site everyday.

I like also how these reviews are then presented via different widgets on my product pages, showing pictures made by customers as well. Review collected by and hosted on G2.com.

I do not find anything that I would dislike at this moment. Review collected by and hosted on G2.com.