TrustCloud® Pros and Cons

Trustcloud covers a wide range of compliance frameworks, including SOC 2, ISO 27001, and HIPAA. It also excels at automating repetitive tasks, such as risk assessments, policy management, and evidence collection. It has a user interface that is easy to navigate and understand, even for those without extensive security expertise. Review collected by and hosted on G2.com.

Intergration with existing security tools and data syncronization via API can be cumbersome.

Some key features are behind the paid tier and the price may be high for some organizations Review collected by and hosted on G2.com.

TrustCloud has truly transformed my business when it comes to upholding data privacy and adhering to compliance regulations. As a business owner I often encountered difficulties, in navigating the landscape of data privacy regulations. However TrustCloud has significantly simplified this process for me.

User Friendly Interface; TrustClouds interface is designed with simplicity in mind making it effortless to comprehend and manage data privacy compliance. Without expertise in data privacy I found it incredibly user friendly.

Extensive Coverage; TrustCloud covers a range of data privacy regulations like GDPR, CCPA and HIPAA. This comprehensive coverage provides me with reassurance that I'm fully compliant with all regulations.

Automated Compliance; TrustCloud automates compliance tasks such as data mapping and risk assessments. This automation not saves me time. Also guarantees that no crucial compliance steps are overlooked.

Expert Guidance; The team of data privacy experts at TrustCloud is always accessible to address my queries and offer guidance. Their support has been invaluable, in assisting me through the intricacies of data privacy compliance. Review collected by and hosted on G2.com.

TrustCloud has proven to be incredibly valuable, for my business. However there are a couple of areas that could benefit from some improvements.

1. Pricing: The cost of TrustCloud can sometimes be a bit high for businesses, like mine. Although the undeniable benefits it offers cannot be overlooked, having more affordable pricing options specifically tailored for businesses would be highly appreciated.

2. Learning Curve: While TrustCloud is designed to be user friendly there is still a learning curve involved when initially using the platform. It would greatly benefit users if there were tutorials and resources to assist them in navigating the platform more smoothly. Review collected by and hosted on G2.com.

For a software platform that automates so much of the SOC2 process, I'm pleasantly suprised that my favorite part of using TrustCloud is their customer success and support team. From initial onboarding and sync with our systems to creating custom integrations, the team has been incredibly responsive to our many, many questions.

The TrustShare site that syncs with TrustOps is really powerful. Even as we're preparing for our SOC2 audit, we're able to share our approved policies and monitored controls with our customers. Review collected by and hosted on G2.com.

This is a very small thing as the platform is quite powerful, but they could simplify the number of clicks it takes to add evidence to a control assessment. However, we have no complaints with the platform or the people. Review collected by and hosted on G2.com.

The TrustCloud is a well suited set of tools that amazingly eases startups to undertsand what is needed for a SOC 2 certificacion and also automates the readiness process for a successful pass on the audit evaluation. Review collected by and hosted on G2.com.

As it covers a lot of stuff related to the certification process: evidences collecting, setting up integrations, etc for a rookie may be confusing to understand what's next without an expert's support. Review collected by and hosted on G2.com.

Technical support is fast, friendly, personal, and helpful. I'm on a first-name basis with a couple of support reps and they consistently exceed my expectations when I have a question or issue. Review collected by and hosted on G2.com.

There have been a couple of little bugs but they have been addressed immediately and resolved quickly. I'm still learning the platform, but I have no complaints. Review collected by and hosted on G2.com.

Ease of use, how willing their team was to educate us as a soc2 noob Review collected by and hosted on G2.com.

Pretty much nothing - Can't ask more as a an early stage startup that didn't have to shell out $20k that other soc2 readiness products quoted us Review collected by and hosted on G2.com.

The platform is user friendly and the onboarding was simple Review collected by and hosted on G2.com.

The only negative I can say is that I would have liked to be notified before purchasing of the cost to actually get the audit done. That more than doubles the cost to actually get the SOC 2 credential. Review collected by and hosted on G2.com.

I like the ability to visibky see the different compliance control requirements down to the detail that properly informs and outlines your process to build a reliable and top-notch compliance engine for your product(s). Review collected by and hosted on G2.com.

I was a bit confused by the TrustCloud controls that had to pass versus the other controls that seemed to pass fine, but the TrustCloud ones did not. Would've liked a bit more guidance on why the separation or what ties it together. Review collected by and hosted on G2.com.

We use TrustCloud because of the generous free tier. TrustCloud's platform was really easy to use. We got ready for our SOC 2 audit, and stood up a trust page to share with prospects. Being able to show a strong security posture helps us win deals, and that was easy to do with TrustCloud. Review collected by and hosted on G2.com.

It has a bit of learning curve. After you use it a bit you get used to it.

Adding a better guide would help a lot Review collected by and hosted on G2.com.

I've been using their free SOC2 program for some of my early-stage startup clients, it's an excellent value saving my customers $5K per year. Review collected by and hosted on G2.com.

The tool is quite limited in its features in comparison to the leading tools in the SOC2 automation category. Review collected by and hosted on G2.com.