TrustArc consistently provides excellent communication, offering prompt and helpful responses whenever I reach out. Review collected by and hosted on G2.com.

One drawback is the turnaround time required when adjusting the tag. Review collected by and hosted on G2.com.

I appreciated the help and guidance provided by the representative to provide further insight and assistance when needed through the process. Review collected by and hosted on G2.com.

Some of the questions were not clear enough regarding the full scope of what was required so I had to rely on the help of a representative to fully respond to those questions. Review collected by and hosted on G2.com.

The overall service and the people are amazing. We have had a great experience and partnership so far. Review collected by and hosted on G2.com.

There is nothing to dislike about TrustArc. Silly question. Review collected by and hosted on G2.com.

TrustArc's strength for me has always been the supreme quality of their research tools. While it may be tempting to go with other organizations that have less expensive research solutions, you lose out on a wealth of resources and quality in the process. The templates and depth of legal analysis just can't be found at competitors (and I've tried them). On top of that, the customer support is hands on and top notch. They want you to succeed! Review collected by and hosted on G2.com.

The two big issues I have had over time have been the complexity of the tools to use and the cost. That said, TrustArc has been making great strides in improving in both of these areas over the last few years. We recently opted to launch a new product and the implementation has been so much easier than I recall implementation being for a similar tool a number of years ago that I ended up discontinuing. Review collected by and hosted on G2.com.

Overall, I find TrustArc useful. I really enjoy how easy it is to track action items issued to us, so we can identify any privacy actions that must be taken and when they must be taken. This makes for a clear review with necessary stakeholders. Review collected by and hosted on G2.com.

I do find myself getting inundated often with emails from TrustArc, such as when I upload a comment. I do not know how much value a user may get when by receiving an email indicating they uploaded a comment in TrustArc. I also wonder whether the amount of emails sent can be reduced for each assessment. Review collected by and hosted on G2.com.

I like how easy it was to transition a core workflow within my organization to TrustArc. Sales and support teams were hand-holding me through the entire process. In sum, we deployed the service with no risk to business continuity. Review collected by and hosted on G2.com.

There is nothing to dislike with using TrustArc OBA product. Review collected by and hosted on G2.com.

Some folks on the team we worked with were great; very responsive. (Unfortunately that wasn't the case across the board). Review collected by and hosted on G2.com.

"Dislike" is probably too strong, but two areas of improvement would be 1) more consistency for how quickly our team would answer questions (our primary account rep was great); sometimes we waited days and had to follow up before we got responses. Even if folks didn't have answers right away, it would be good to know they are working on it. 2) More helpful features in navigating US state laws would be great. I was hoping for an easy-to-digest page on each state law with language suggestions for our privacy notice but nothing really helpful on that front. The reference library did not include language suggestions to meet our basic compliance needs. Review collected by and hosted on G2.com.

TrustArc’s intuitive cookie consent manager and comprehensive compliance tools make it easy to manage privacy requirements effectively, with responsive support ensuring a smooth experience. Review collected by and hosted on G2.com.

setup process requires extra guidance and this is something I would point out. Review collected by and hosted on G2.com.

We got our privacy policy updated to the industry standard and in compliance with privacy regulations. TrustArc Counsel helped us expedite the process and made sure that we achieved our goals. Review collected by and hosted on G2.com.

Subscription plans and the expectation alignmients with the relevant stakeholders didn't go well. But at the end, with the amazing customer support we reveived, things eventually turned out well Review collected by and hosted on G2.com.

I enjoy how easy it is to start a new assessment inside Trustarc, and how easy it is to provide the information required. Generally the userability of the application is quite simple. Review collected by and hosted on G2.com.

I think the comments section and sending messages inside trustarc could be easier. Even when an assessment is closed, the comments appear as if they were new. Review collected by and hosted on G2.com.