User Accessability and support staff from the team. There are lot of features available for use. Review collected by and hosted on G2.com.
It would be helpful if there are new trainings and certifications within TrustArc. Review collected by and hosted on G2.com.
We are able to customize the look and feel of our consent manager. Review collected by and hosted on G2.com.
Some of our account managers over the years haven't been the best. Review collected by and hosted on G2.com.
My name is Valerie Jones-Harvey. I am the Chief Customer Officer here at TrustArc. Reading the dislike section of your review made me cringe. I apologize for the slow communication that you received working with our Technical Account Manager.
We want to ensure that everyone is getting consistent support and we did not do that here. I would love to dig in more to understand where we went wrong so I can fix it.
To remain anonymous, please feel free to email me directly vjonesharvey@trustarc.com. We are always striving to improve our business. Thank you for taking the time to write this review.
Thanks,
Valerie
Alets, Law tables and Research features are my favorites. Review collected by and hosted on G2.com.
I would prefer more of Canadian content. Review collected by and hosted on G2.com.
We have completed our TrustArc Privacy Certificate from TrustArc. The team was supportive and the tool was awesome as audits are complicating but trustarc tool makes it way better. Used this tool for 10 months. Easy to implement and easy to use. Review collected by and hosted on G2.com.
No SSO was connected hence felt it was less secure. Integration was not connected with 6sense. Review collected by and hosted on G2.com.
The solution is great, in my opinion. It can be a bit more customized.. Review collected by and hosted on G2.com.
Better support from the TrustArc. We need someone who can work along with us to build the custom solution. Review collected by and hosted on G2.com.
I really like how easy it is to work with them and implement their tools. Their customer service always offers a fast response. Review collected by and hosted on G2.com.
Their implementations are very "choose your own adventure". Sometimes I'd have like more handholding BUT if you ask for it you get it! Review collected by and hosted on G2.com.
Thank you for the review, Zhandra!
PIA, TIA and Privacy central, this has a great feature to complete PIA , DPIA and TIA and nice Dashboards Review collected by and hosted on G2.com.
Nothing specifically, but less flexibility to customise Review collected by and hosted on G2.com.
Ease of Use: Users can effortlessly navigate through TrustArc's features thanks to its incredibly straightforward platform. The UI has a clean, well-designed style that makes managing compliance and privacy settings easier.
Customer Service: TrustArc's customer service representatives can be commended for their efficiency and promptness. Their prompt assistance and lucid guidance greatly improve the overall user experience. Review collected by and hosted on G2.com.
Integration with Current Systems: Including TrustArc into current workflows and systems may be difficult, particularly if the company employs a range of platforms and technologies. I've completed the Salesforce connection, and there's a lot of space for additional APIs to update a few items directly. Review collected by and hosted on G2.com.
The best thing about TrustArc is the customer service. From my first encounter with the sales team to the current support I receive on the products, the customer service is top notch. They also have staff that will help transition existing work into the new system which helps with implementation. They are responsive and helpful. The tools are easy to use and fairly intuitive. The suite of products meets our need for assements, research, and regulatory mapping. We were easily able to integrate TrustArc with our other systems. The TrustArc products are also a great value. Currently we don't have all of the TrustArc tools, but are considering other modules since we are happy with what we have. Review collected by and hosted on G2.com.
Privacy Central has most of the privacy laws for regulatory and control mapping. However, our privacy program covers some laws that aren't listed in their system. As such, we have to manage some regulations outside of TrustArc. They do take requests to add laws, and usually it is just a matter of time beforee they are entered. It would be nice to be able to add my own laws so I could manage everything in one place. I also wish that they had an incident management tool. Review collected by and hosted on G2.com.
Thank you for the review! We pride ourselves on customer support and I'm thrilled that's been your experience from the beginning. As you mentioned with PrivacyCentral, we do take requests to add new laws and the team works diligently to get them in as quickly as possible. If you'd like to see our PrivacyCentral roadmap, feel free to email me (annie@trustarc.com) or someone on your account team and we'd be happy to share. Thanks again!
They are very prompt in removing your information. Review collected by and hosted on G2.com.
It takes 30 days to get your results from Trust Arc. Review collected by and hosted on G2.com.