TrustArc Pros and Cons

TrustArc is a All-In-One Privacy Management Platform, which could be used for all privacy-related requests in organizations, no matter whether the organizations are big or small. Review collected by and hosted on G2.com.

It is not easily customizable to specific needs. This could be an issue for organizations, which already have privacy officers, who want to customize it to work in specific ways. Review collected by and hosted on G2.com.

- Good support of banners with all browsers and operating systems

- The support team is amazing – they are quick to respond, very helpful, and always ready to assist. The training guides are also really useful for staying updated

- Upto date rules and regulations from all the countries around the world

- works well for non-eu rules and other countries than the EU region

- Good flexibility with banner options and opportunity for AB testing

- Interface is easy to use

-Great support for DMA in the beginning of the year. Trustarc was helpful in consent mode integration Review collected by and hosted on G2.com.

- Dashboard is still very slow and don't have all the info that's needed

- No filters in the dashboards

- No option for transforming data to tables

- Certain areas of the platform may not offer enough flexibility for unique business needs. Review collected by and hosted on G2.com.

TrustArc provides a well recognized privacy certification that is law agnostic and therefore well suited for companies that have a more global footprint and need global recognition which a GDPR Article 42 certification cannot provide.

The auditors we worked with (Galatée and Kemi) are extraordinate professionals who are very rigorous and professional.

TrustArc supports also in the communications with the Departmnet of Commerce. Review collected by and hosted on G2.com.

The tool that manages evidence collection is difficult to use and very slow. Review collected by and hosted on G2.com.

TrustArc's strength for me has always been the supreme quality of their research tools. While it may be tempting to go with other organizations that have less expensive research solutions, you lose out on a wealth of resources and quality in the process. The templates and depth of legal analysis just can't be found at competitors (and I've tried them). On top of that, the customer support is hands on and top notch. They want you to succeed! Review collected by and hosted on G2.com.

The two big issues I have had over time have been the complexity of the tools to use and the cost. That said, TrustArc has been making great strides in improving in both of these areas over the last few years. We recently opted to launch a new product and the implementation has been so much easier than I recall implementation being for a similar tool a number of years ago that I ended up discontinuing. Review collected by and hosted on G2.com.

The user interface is very easy to navigate and the support team is always very quick to respond. Review collected by and hosted on G2.com.

The way the system works when completing the answers for the privacy central frameworks. Could be a bit more efficient. Review collected by and hosted on G2.com.

Overall, I find TrustArc useful. I really enjoy how easy it is to track action items issued to us, so we can identify any privacy actions that must be taken and when they must be taken. This makes for a clear review with necessary stakeholders. Review collected by and hosted on G2.com.

I do find myself getting inundated often with emails from TrustArc, such as when I upload a comment. I do not know how much value a user may get when by receiving an email indicating they uploaded a comment in TrustArc. I also wonder whether the amount of emails sent can be reduced for each assessment. Review collected by and hosted on G2.com.

Some folks on the team we worked with were great; very responsive. (Unfortunately that wasn't the case across the board). Review collected by and hosted on G2.com.

"Dislike" is probably too strong, but two areas of improvement would be 1) more consistency for how quickly our team would answer questions (our primary account rep was great); sometimes we waited days and had to follow up before we got responses. Even if folks didn't have answers right away, it would be good to know they are working on it. 2) More helpful features in navigating US state laws would be great. I was hoping for an easy-to-digest page on each state law with language suggestions for our privacy notice but nothing really helpful on that front. The reference library did not include language suggestions to meet our basic compliance needs. Review collected by and hosted on G2.com.

TrustArc’s intuitive cookie consent manager and comprehensive compliance tools make it easy to manage privacy requirements effectively, with responsive support ensuring a smooth experience. Review collected by and hosted on G2.com.

setup process requires extra guidance and this is something I would point out. Review collected by and hosted on G2.com.

We got our privacy policy updated to the industry standard and in compliance with privacy regulations. TrustArc Counsel helped us expedite the process and made sure that we achieved our goals. Review collected by and hosted on G2.com.

Subscription plans and the expectation alignmients with the relevant stakeholders didn't go well. But at the end, with the amazing customer support we reveived, things eventually turned out well Review collected by and hosted on G2.com.

I enjoy how easy it is to start a new assessment inside Trustarc, and how easy it is to provide the information required. Generally the userability of the application is quite simple. Review collected by and hosted on G2.com.

I think the comments section and sending messages inside trustarc could be easier. Even when an assessment is closed, the comments appear as if they were new. Review collected by and hosted on G2.com.