TrustAnalytica Reviews & Product Details

I like how it helps you manage all your reviews from different platforms in one place and also makes it easier to track customer feedback and respond quickly. The automatic review requests feature saves a lot of time. Review collected by and hosted on G2.com.

Sometimes the dashboard feels a bit congested and it’s not always easy to find the information you need. Also, the analytics could be more detailed, especially when you’re trying to dig into customer feedback. Review collected by and hosted on G2.com.

The ability to integrate reviews on different channels and listing management included and ability to track feedback from my customers. Review collected by and hosted on G2.com.

Sometimes it can take a while to load but it's very convenient and makes getting reviews more effective. Review collected by and hosted on G2.com.

It supports the online business platforms by providing user bookings to automation from manual Review collected by and hosted on G2.com.

The website can be more descriptive so that we get more knowledge on every topic Review collected by and hosted on G2.com.

The intuitive and user-friendly design of TrustAnalytica really strikes me. It's so easy to get around and find what I need. The views their analytics tools give you are very accurate and in-depth, giving you useful information that helps you make smart choices. TrustAnalytica also has a helpful customer service team that is always ready to help. This human touch makes the whole experience better. Review collected by and hosted on G2.com.

TrustAnalytica excels in several analytics and reports. It provides deep insights for data-driven decision-making. But the platform might utilize more configurable reporting capabilities to provide customers a more personalized data experience. Given how much its premium features cost, a more competitive price scheme may make it easier to use and more appealing to more people. Review collected by and hosted on G2.com.

I love that it include its real-time analytics for my business, helps build credibility with my customers. Review collected by and hosted on G2.com.

There are little to no features that I disliked. Review collected by and hosted on G2.com.

What made it best is its all-in-one approach. I do not like multiple apps to manage my online presence. The Webchat feature is a standout.It feels like they genuinely tried to think of everything a small to medium business might need in the digital space Review collected by and hosted on G2.com.

While it's feature-rich, the learning curve was steeper than I expected. It took me a bit to figure out some of the functionalities, which can be overwhelming. I also caught a typo in one of their sections, which, while minor, does raise some concerns about attention to detail. It'd be great if they could refine the user experience and maybe roll out a few more intuitive tutorials for folks new to the platform. Review collected by and hosted on G2.com.

Customer experience is increasing :) that's what I like about it. Collecting reviews, handling payments, and chatting with customers, it's really showing the impact. It's all there in one place, making life easier for a small biz owner like me. Review collected by and hosted on G2.com.

I am not sure but a few times, felt the platform slow when loading data or processing information. Though it's not a deal breaker, but if they can work on it as a little bit boost in speed would be nice for a smoother user experience. Review collected by and hosted on G2.com.

I found trustanalytica online when I have been searching for best reputation management company in my area, I needed some kind of marketing automation, but with an additional functionality than just review request. They completely fulfilled all my business needs. I use their web chat, online bookings with payment request which is super convenient and of course review requests from my customers. Very convenient platform as I got reviews both on their website and google. Never had any problems with software, customer support very helpful. Review collected by and hosted on G2.com.

They don't have much customized options. I would like to change color on my calendars and make it looks more branding. They can add probably some colors, different themes. Review collected by and hosted on G2.com.

We were using v12software before for webchat, but later when we had a demo with Brad we really liked Trustanalytica over v12. Review collected by and hosted on G2.com.

We had an experience once when our services for down for 30 minutes for planned maintenance since we recently signed up for some odd reason we didn't received any update for that. Review collected by and hosted on G2.com.

I am using their services at my current company, Simply love their services very responsive. Review collected by and hosted on G2.com.

Nothing much actually I disliked about them. Review collected by and hosted on G2.com.