I really appreciate truescope's customer support. I have a great point of contact named Jody Ziskin, who is excellent at troubleshooting and addressing any specific needs or communication challenges I have. Plus, the initial setup was very easy thanks to the great support and a really good tutorial they provided. Review collected by and hosted on G2.com.

Occasionally, I just have to update keywords for our media results because of the common name of my institution to get the most accurate results Review collected by and hosted on G2.com.

It’s incredibly easy to use! I can set up searches instantly and start getting value straight away. The AI-native functionality helps build and refine queries quickly, removing the usual trial-and-error that you get with other platforms. Reporting is just as efficient, with dashboards and daily email updates that can be created in seconds, making it simple to stay on top of insights without manual effort. If I do get stuck, the support is top notch! Review collected by and hosted on G2.com.

Like most powerful platforms, there’s a bit of a learning curve initially, particularly if you’re coming from more traditional media monitoring tools. That said, the AI assistants (especially for search and summarisation) significantly reduce this over time. Review collected by and hosted on G2.com.

Great client servicing team that is very responsive, always willing and goes above and beyond to assist. Review collected by and hosted on G2.com.

The AI analyst tool and assistant could be more robust. Review collected by and hosted on G2.com.

I like truescope's user-ability, which makes doing my job easier. I also appreciate the access to news channels, keyword search, and competitive analysis features. The easy filtering option is another feature I enjoy, and the initial setup was easy. Review collected by and hosted on G2.com.

If I could amend/update/manage the keywords and competitors by myself, that would make it better. Review collected by and hosted on G2.com.

ability to self serve and comprehensive + user friendly dashboard Review collected by and hosted on G2.com.

Accuracy is not 100% and cannot fully rely on the system. Some form of manual work/checks is still required Review collected by and hosted on G2.com.

Truescope uncovers meaningful insights in just a few clicks. It’s easy to use and provides thorough analysis for any project. It helps us quickly understand trends and intent, so we can act with more confidence. Review collected by and hosted on G2.com.

Nothing, it does exactly what I need it to do Review collected by and hosted on G2.com.

team is very responsive to adhoc requests Review collected by and hosted on G2.com.

monthly reports take awhile to be sent; SOV on app does not tally with SOV on the report Review collected by and hosted on G2.com.

The realtime alerts for spikes in activity and negative sentiment. Review collected by and hosted on G2.com.

I feel like it doesn't catch everything associated with the keywords we provide. Review collected by and hosted on G2.com.

Timeliness and punctuality of report submission. Responsive team. Review collected by and hosted on G2.com.

Repeated careless mistakes in daily report. Review collected by and hosted on G2.com.

Truescope offers easy-to-use dashboards, AI assisted search and valuable media monitoring insights. Review collected by and hosted on G2.com.

Truescope is a paid platform for PR professionals. Review collected by and hosted on G2.com.