Truescope Reviews & Product Details

The ebst part of Truescope is how effortless it is. Targeted, easily-digestible, daily emails give me a 10,000-foot view of how we're being portrayed in media, how often our work is being republished, and more. And when we need to get more sophisticated, the dashboard makes it easy to do that, too.

I recommend Truescope to everyone. Everyone. Review collected by and hosted on G2.com.

I don't know that it's something I dislike, but some of the specific reach numbers don't always seem realistic. In practice, the numbers are apples to apples, which works for our purposes. So this is a nitpicky complaint. Review collected by and hosted on G2.com.

Staff like Jodi Ziskin are patient and helpful while helping our network interpret and organize the information gathered in our media reports. We are looking at using the data to support KPI reporting and Jodi is very willing to help us this up. Currently, I don't acccess the platform often, so I forget how to manipulate data. Jodi's customer service is exemplary! Review collected by and hosted on G2.com.

The platform seems intimidating at first because it has so many capabilities, but the staff helps you work through all of that. Currently, I don't acccess the platform often, so I forget how to manipulate data. Jodi's Review collected by and hosted on G2.com.

The team at Truescope has been oroactive and super helpful. They often reach out asking if they are capturing all the content with keywords and are willing to make adjustments. Truescope experts know the platform inside out and have been accommodating and flexible to my needs. The platform itself is so easy to navigate and quite intuitive. Review collected by and hosted on G2.com.

Everything worked perfectly. Nothing to complain about. Review collected by and hosted on G2.com.

Todd and his team provide fast and reliable information for us. They have been a trusted partner for years and their reports have helped us make significant decisions about who we do business with as well as our own orgranizational reach and impact. Review collected by and hosted on G2.com.

This is not Truescope's issue but sometime I have to rethink what information/key words are really important so I can narrow down to what I really need to know. When this has happened, the Truescope team has really helped us figure out what might be some alternatives to pursue to get more focused results. Review collected by and hosted on G2.com.

Truescope provides timely and accurate media monitoring reports. Their alerts are also a valuable tool in tracking media trends. Not only do those alerts give you an immediately heads up, they also let you know exactly what topic or topics are fueling an influx of mentions. But the best think about Truescope is the customer service. While most of the platform is user-friendly, our liason is always willing to help us create a time sensitive report or schedule a Zoom show and tell for our team so we can get the most out of our experience. Review collected by and hosted on G2.com.

Creating reports can be a little challenging for a new user. But the Truescope team is patient and willing to help! Review collected by and hosted on G2.com.

A very easy to use platform with advanced AI features allowing me to create new searches, get insights within a few clicks. Review collected by and hosted on G2.com.

None so far. The Truescope platform has not just kept up but stays ahead of the competition in terms of features that users actually needs. Review collected by and hosted on G2.com.

We do our best to stay current with our member agencies and their efforts across the state. Truescope turned this years long challenge into efficient simplicity! Review collected by and hosted on G2.com.

In our experience, there are no downsides to working with Truescope. Review collected by and hosted on G2.com.

Truescope has a fairly simple learning curve, which was great for someone like me who had never used a social listening tool before. I love the option to perform simple queries or switch over to advanced queries. That allowed me to progress my skills as I learned more and more. I also like that the interface is user-friendly, appealing, and readable. It makes taking in all the content a lot easier.

I also love that Jodi has been so helpful. I can always reach out if I forget how to do something or if I get stuck in the middle of a task and she has a response for me sometimes within minutes. The customer service is impeccable. Review collected by and hosted on G2.com.

Even though the platform is readable, I think it could be more efficient. For example, separate inboxes for each query could be easier to access. A button on the sidebar that says "+ New Query" would also be very helpful. There was one point when I forgot how to make a new query and I was looking for a Plus sign of some sort, not realizing I had to click on the magnifying glass symbol.

There are some other areas in which it takes 3-4 clicks to perform a relatively frequently needed task. Reducing the number of clicks for some of those features would take the platform to the next level.

I'm also not a fan of the fact that som uch has to be done on the back end of the platform. In certain situation, like crises, there isn't time to wait until new accounts have been added on the back end. Sometimes certain data is time-sensitive. Review collected by and hosted on G2.com.

After reviewing news monitoring and media intelligence platforms globally, I chose Truescope for our clients in North America. The advanced technology, which is served up to users through a very friendly interface, delivers the best user experience I could find. Review collected by and hosted on G2.com.

Honestly, there's nothing about Truescope I don't like. The developers are the best in the World, with rare industry experience few others services can leverage. The vision for the platform comes from the best global minds, with over 20 years experience of building and running media intelligence services. The client support approach ensures real support for all users. These attributes makes the ease of implementation and integration a real plus for clients. Review collected by and hosted on G2.com.

"Maverick Social Media effectively used Truescope in 2023 to track news stories and social conversation about our client in Council Bluffs, Iowa. The students in the UNO Social Media Lab for Research and Engagement found that daily emails with recent news stories, and a data dashboard summary were very useful in developing social media plans, SMART goals, strategies and tactics for 2024." -- Jeremy Harris Lipschultz, Peter Kiewit Distinguished Professor, University of Nebraska at Omaha Review collected by and hosted on G2.com.

We need stronger tracking of social media comversation and influence. Review collected by and hosted on G2.com.