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TrueDialog Reviews & Product Details - Page 5

TrueDialog Overview

What is TrueDialog?

TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success.

TrueDialog Details
Product Website
Languages Supported
English
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Product Description

The business text messaging platform, offering more features at a better price.

How do you position yourself against your competitors?

Customers choose TrueDialog for the high quality and unique features, like:

• TrueDelivery, which enables teams to craft text messages and then score the likelihood of those messages being marked as spam by the major carriers

• Automated 10DLC Process, which empowers customers to get registration approvals in days, not weeks or months, delivering rapid business value.

Our apps for leading CRMs, including Salesforce, Salesforce Marketing Clouds, HubSpot, and Microsoft Dynamics 365 (among others), install in minutes, are intuitive and easy to use by all team members, and CRM admins love the ease of administration.

Additionally, we are one of the few SMS providers with direct carrier relationships, which means no middleman driving up costs and limiting support. Our pricing is transparent and we do not mark up carrier fees. Our customer success team is 100% U.S.-based and staffed with senior SMS experts who interact directly with our customers.


Seller Details
Company Website
Year Founded
2008
HQ Location
Austin, Texas
Twitter
@TrueDialog
602 Twitter followers
LinkedIn® Page
www.linkedin.com
30 employees on LinkedIn®
Description

We are an innovative Austin-based communications-as-a-service company that builds technology to power scalable, personalized messaging solutions for enterprise businesses and educational & non-profit institutions. Our Five-Star-Rated Enterprise-Grade SMS Texting Software is Built for Big Business, yet Made Easy for Small Business.With over 10 years of experience, we have direct carrier connections, a robust ISO 9001 cloud platform with 99.9% uptime and dozens of features developed from years of carefully listening to our customers. This all adds up to outstanding deliverability at prices that are well below our competitors.Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables
-way, multi-user, team-based SMS conversations at scale. Our Enterprise Platform includes a Contact Center SMS Solution, Professional Administrative Controls, Android & IOS Mobile Apps and many other features. All integrated with major CRMs such as Salesforce, Microsoft Dynamics, Marketo, Oracle Eloqua, Hubspot and Campus Management.Between our Business Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise SMS customer engagement. We also offer a specialized platform for the education industry including Higher Education and K-1
School SMS/Texting Solutions.Dozens of features have already been built for you like our unique TrueDialog Team-Based
-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Voice, Email, Surveys, Click-to-Call and many more. No programming necessary. For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just a single API call. Save time. Code Less. Move Faster. Give us a call or come visit and let us show you our superior customer service.


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Recent TrueDialog Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Simple and Effective for Event Marketing"
I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM...
EM
Ethan M.Mid-Market (51-1000 emp.)
5.0 out of 5
"I have enjoyed using your services. Top notch"
That there is an app and I can do everything from my cell phone that I do at work.
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"Mass Texting Made Easy"
TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-i...
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TrueDialog Media

TrueDialog Demo - TrueDelivery, an SMS deliverability tool
Understand if your texts will get caught in the carrier's spam filters with TrueDelivery. Increase the likelihood of delivered messages for best campaign performance
Introduction to TrueDialog SMS Marketing Platform
Play TrueDialog Video
Introduction to TrueDialog SMS Marketing Platform
TrueDialog's Native Hubspot Application
Play TrueDialog Video
TrueDialog's Native Hubspot Application
TrueDialog's Native Salesforce Sales Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Sales Cloud Application
TrueDialog's Native Salesforce Marketing Cloud Application
Play TrueDialog Video
TrueDialog's Native Salesforce Marketing Cloud Application
TrueDialog's Native Microsoft Dynamics 365 Application
Play TrueDialog Video
TrueDialog's Native Microsoft Dynamics 365 Application

Official Downloads

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Video Reviews

77 TrueDialog Reviews

4.4 out of 5
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77 TrueDialog Reviews
4.4 out of 5
77 TrueDialog Reviews
4.4 out of 5

TrueDialog Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for TrueDialogQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Saima  S.
SS
Inside Sales Asssociate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

That I connect with clients across borders. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

One of the things I don not like is that we can't edit our texts. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Ease of communication with young clients. Review collected by and hosted on G2.com.

Response from Amanda McGuckin Hager of TrueDialog

Thank you for your feedback! Messages are user created. Users have full editing capabilities prior to sending the messages. Additionally, we offer TrueDelivery, the only deliverability tool for SMS messages, allowing users to edit and craft texts and determine the likelihood of delivery by the mobile carriers. Would you contact support to share your experience, so that we may better assist you? Email them at support@truedialog.com

SM
Office Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about TrueDialog?

I like that you can get email alerts when communicating via true dialogue format Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I have not had any issues with trudiolag Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Client communication Review collected by and hosted on G2.com.

CS
Service Representative
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It's very fast and efficient and easy to use. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I don't dislike anything about TrueDialog. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

It's helps us better communicate with our clients. Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
What do you like best about TrueDialog?

I love the simplicity of being able to use it from my computer to get in contact with my student in a faster time. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I do not like that I have to type in run on sentences and cannot click return to create a new line in the text. Pressing Enter automatically sends the message Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Quicker connection to my students Review collected by and hosted on G2.com.

Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

I like its simplicity the most. It is very user-friendly, and I feel even less tech-savvy people can use it. Our company was able to implement it without issue, and the customer support is also very helpful. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Limited features such as image limitations. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

True Dialog is making conneting with our students a lot more simple. Review collected by and hosted on G2.com.

Steve D.
SD
Senior Vice President Service Operations, North America
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

Simple interface that allows me to push communications to a distributed workforce. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

System is simple but initial uses aren't intuitive. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Operations communication Review collected by and hosted on G2.com.

Verified User in Retail
AR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

It is very easy to send messages out to customers. Very easy to contact cutomers in one place as well Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

there is nothing that i dont like about true dialog Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

insead of sending a single message to one person, I can send a mass text to all cusomers i need to contact Review collected by and hosted on G2.com.

Verified User in Executive Office
UE
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

The ease of the software. It is very easy to set up for other users and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Sometimes the notifications are spotty. Or it will say you haven't read something when you have. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

The ease of contacting customers. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

We have found that True Dialog has more functionality and our advisors prefer it over other systems. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

Havent found anything yet that we dont like Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

makes it easier to reach our students, as they prefer texting over any other platform Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about TrueDialog?

I love being able to text my students from a secure platform. It makes the entire process so much smoother. Review collected by and hosted on G2.com.

What do you dislike about TrueDialog?

I cannot find a way to delete or edit old text templates. Review collected by and hosted on G2.com.

What problems is TrueDialog solving and how is that benefiting you?

Helping to reach more students. Review collected by and hosted on G2.com.