--- title: TrueDialog Reviews meta_title: 'TrueDialog Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 175 reviews by the users' company size, role or industry to find out how TrueDialog works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 175 scale: '5' date_modified: '2026-07-09' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # TrueDialog Reviews **Vendor:** TrueDialog **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 175 ## About TrueDialog TrueDialog is an enterprise business texting platform that helps mid-market and enterprise teams, higher education, and developers send the right message to the right person at scale. It brings SMS, MMS, and RCS messaging into one platform, alongside voice, email, and WhatsApp, and connects natively to the systems teams already use — Salesforce, HubSpot, and Microsoft Dynamics 365 — with no custom programming. A RESTful SMS API extends the same platform to any system that can make an HTTP request. From one-way alerts and bulk SMS/MMS campaigns to personalized one-to-one (1:1) conversations, TrueDialog handles the full range of business messaging with the reliability and compliance large organizations need. What sets TrueDialog apart is its infrastructure. TrueDialog owns its messaging infrastructure end-to-end — no middlemen, no third-party CPaaS platforms, and no added points of failure — which supports faster, more reliable delivery at 99.99% uptime. Because TrueDialog doesn’t mark up carrier or aggregator fees, that reliability comes with transparent, predictable pricing. Key capabilities include: • Native, no-code integrations with Salesforce, HubSpot, and Microsoft Dynamics 365, plus a RESTful SMS API that works with any system that can make HTTP requests. • Owned messaging infrastructure for reliable, high-deliverability messaging at 99.99% uptime and enterprise throughput, with bulk sends to millions and no artificial throttling. • TrueDelivery®, an AI-powered deliverability engine that scores each message against carrier spam filters before sending, so teams can fix problems before they cost a send. • Comms Hub, a shared inbox for two-way business texting across SMS, web chat, and social, with an AI Assistant that suggests replies. • Bulk SMS and one-to-one messaging across short codes, 10DLC long codes, and toll-free, plus multichannel reach over SMS, MMS, RCS, voice, email, and WhatsApp. • Enterprise security and compliance: SOC 2 Type II, TX-RAMP, ISO 9001, an ISO-certified data center, opt-out management, and built-in support for 10DLC, CTIA, and TCPA. Support is White Glove and 100% U.S.-based, with experts who answer 90% of tickets within an hour and resolve 98% within 24 hours. TrueDialog is trusted by Coca-Cola, Hilton, AMD, Iowa State University, the Minnesota Wild, and over 2,000 customers across North America in healthcare, financial services, sports and entertainment, higher education, retail, and B2B technology. As messaging evolves toward RCS and AI-powered communication, TrueDialog continues to build those capabilities into the platform. ## TrueDialog Pros & Cons **What users like:** - Users find TrueDialog to be very **accessible and easy to manage** , enhancing their communication and marketing efforts. (34 reviews) - Users find **easy communication** with TrueDialog essential for managing student interactions efficiently and effectively. (20 reviews) - Users appreciate the **convenient and secure communication** features of TrueDialog, enhancing accessibility and management. (18 reviews) - Users highly value the **responsive customer support** of TrueDialog, appreciating its quick and knowledgeable assistance. (16 reviews) - Users appreciate the **user-friendly interface** of TrueDialog, making client communication seamless and accessible. (14 reviews) - Time-Saving (9 reviews) - Simple (8 reviews) - Automation (6 reviews) - Easy Integration (6 reviews) - Easy Setup (6 reviews) **What users dislike:** - Users face frequent **SMS issues** with undelivered messages, complicating communication and hindering effective outreach efforts. (7 reviews) - Users find TrueDialog's interface to be **not intuitive** , leading to confusion during messaging interactions. (5 reviews) - Users experience **reporting issues** with missing numbers and outdated interfaces, hindering effective communication and accuracy. (5 reviews) - Users find the **learning curve** challenging for new users, impacting the initial experience with TrueDialog. (4 reviews) - Users note the **limited customization** options in TrueDialog's reporting dashboard, hindering deeper analytics and insights. (4 reviews) - Users note the **limited features** of TrueDialog, feeling it lacks support for diverse platforms and customization options. (4 reviews) - Sending Issues (4 reviews) - Users experience **connection issues** with frequent logouts, requiring multiple logins throughout the day, disrupting workflow. (3 reviews) - Delays (3 reviews) - Users experience **integration issues** with TrueDialog, particularly with third-party software affecting functionality and user experience. (3 reviews) ## TrueDialog Reviews ### 1. Powerful MMS/SMS Campaign with Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about TrueDialog?** MMS and SMS features and analytics on each campaign **What do you dislike about TrueDialog?** that emojis cost so much of the characters **What problems is TrueDialog solving and how is that benefiting you?** Quickly re-engaging candidates and helps speed up response for talent purposes. ### 2. Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | Course Developer, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about TrueDialog?** TrueDialog is most helpful for its ease of use and implementation. What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations - this has been great for our company! It also integrates well with our CRM and email. The pre-built templates are also great and have helped save time. **What do you dislike about TrueDialog?** I have not experienced a downside of using TrueDialog, as it has only proven to be helpful for our company. There is a bit of a learning curve for new users, but that is to be expected of most new things. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog has helped to improve communication with customers since we're conveniently able to reach them right away. ### 3. Fast and Easy to Use with Fair Pricing, Though We Hit Some Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about TrueDialog?** Fast and fairly easy to use. The pricing is fair. **What do you dislike about TrueDialog?** We had some issues with the integration with HubSpot, the texts were going out in different hours than originally planned. **What problems is TrueDialog solving and how is that benefiting you?** Automated text reminders going out to clients or possible clients. Benefited our onboarding rates. ### 4. Responsive Support, Missing Messages in the Main Inbox **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about TrueDialog?** I love how quick and responsive the customer service is. It makes resolving issues fast and keeps everything running smoothly. **What do you dislike about TrueDialog?** Sometimes messages don’t show up in the main message box, even though we can see they were sent in the sidebar, which can be confusing. **What problems is TrueDialog solving and how is that benefiting you?** The issue previously described ### 5. Fantastic application overall and best in class when it comes to bulk texting. **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TrueDialog?** They make you feel like you're a relationship and not a statistic. **What do you dislike about TrueDialog?** I believe all things can always be improved, however, I'd be hard pressed to point out something in particular with TrueDialog. **What problems is TrueDialog solving and how is that benefiting you?** TureDialog handles all of our SMS marketing. ### 6. Great Messaging and Notifications, Minor Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Yessica R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about TrueDialog?** Mostly the text messages portion, notifications. **What do you dislike about TrueDialog?** I would say the authenticator process made it a little difficult other than that. No issues **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog benefitted the company I work for being very useful to get a hold of our clients and be able to communicate other just by calling. ### 7. Great app for colleges **Rating:** 4.0/5.0 stars **Reviewed by:** Emily B. | Adjunct Faculty Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about TrueDialog?** This app is great for faculty to communicate, not only with each other, but with students as well. As faculty, having hundreds of students every semester, it can be overwhelming to give out our personal numbers. TrueDialog allows for one phone number, that I can text and call with. I know the texts are from students because that is the number being used and I'm able to respond in real-time through the app, even on my own phone. It's incredibly user-friendly and makes it easier to respond to students, while still being able to "sign out" after work. **What do you dislike about TrueDialog?** It can be confusing for the people you're texting since you might not always respond right away if you're not in the app. **What problems is TrueDialog solving and how is that benefiting you?** Making it way easier to send mass text messages with important class information to entire classes. ### 8. Could Use More Features **Rating:** 2.5/5.0 stars **Reviewed by:** Jeffrey W. | Director of Career Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about TrueDialog?** It is convenient to text and reaches people for the most part. **What do you dislike about TrueDialog?** I really appreciate the platform overall, but I do wish there was a way to send a text to an individual person and reply just to them, rather than having it go out to everyone in the group thread. This has created some confusion when trying to engage with specific students. It would also be extremely helpful if, when viewing or messaging a student, you could easily see their demographic information, program of study, and full name (first and last) without needing to switch tabs or dig through separate systems. That would make outreach much more efficient and personalized. Thank you for considering these suggestions! **What problems is TrueDialog solving and how is that benefiting you?** We are able to reach out to students who are not very responsive. ### 9. Best Text System Out There **Rating:** 4.5/5.0 stars **Reviewed by:** Viraj M. | Inside Sales, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about TrueDialog?** I’ve been using TrueDialog for a while now, and overall, it’s a solid SMS platform. It’s pretty easy to use the interface, is clean, and getting started doesn’t take much time. Setting it up was straightforward too, which I appreciated. I use it a few times a week, mainly for bulk messaging and customer alerts, and it’s been reliable. We integrated it easily into our in-house tools, which made adoption smooth. **What do you dislike about TrueDialog?** it feels a bit outdated compared to newer tools. And while it works well for what we need, it might not be the best fit for teams looking for deep customization or analytics. Still, for straightforward, large-scale texting, it gets the job done. **What problems is TrueDialog solving and how is that benefiting you?** It has made my reachouts better ### 10. User-Friendly Platform with Great Support, but Limited Texting to T-Mobile Users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about TrueDialog?** This platform is user-friendly, and whenever issues come up, we receive excellent customer support. I use it every day to connect with students and graduates at my school. Learning how to use it was straightforward as well. **What do you dislike about TrueDialog?** I am unable to send text messages to recipients who use T-Mobile as their provider. **What problems is TrueDialog solving and how is that benefiting you?** This tool helps me stay connected with my students and graduates by allowing me to text them easily. I appreciate being able to reach out through various channels—calling, emailing, and with True Dialogue, texting becomes straightforward and convenient. ### 11. 10DLC Nightmare is over?!?! **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony M. | Managing Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about TrueDialog?** It is early in our relationship but so far things could not have gone smoother! I have spent the last 6 months submitting 10DLC campaigns with 3 different providers. I would submit them and sure enough, they would get denied. I have made so many changes to my website that I have lost count and it is propabaly a good thing because each of those changes cost me money. I signed up with TrueDialog and to submit the campaign, I had Elias on a screenshare so that he could walk me through things. 8 days later and I am fully approved! Cole was the sales guy who brought me onboard and Elias has brought me to the promised land! I have had the pleasure of speaking to 4 different people with TrueDialog and each of them have stood out as being more of a partner than a sales person. They have asked what I am wanting to accomplish and have told me what they can and cannot do. **What do you dislike about TrueDialog?** I am only disspointed that I didnt find them sooner and I wouldnt have wasted 6 months of my life with these other providers trying to get through the 10DLC nonsense! **What problems is TrueDialog solving and how is that benefiting you?** If you use Hubspot, TrueDialog is a must! It allows you to do drip campaigns and sequences in HubSpot via texting. Basically anything you can do via email, you can now do via texting! ### 12. Excellent Support and Deliverability **Rating:** 5.0/5.0 stars **Reviewed by:** Mahnoor K. | Customer Relationship Management Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2026 **What do you like best about TrueDialog?** Support and deliverbility is very efficient **What do you dislike about TrueDialog?** Over Notifications on my email everytime **What problems is TrueDialog solving and how is that benefiting you?** SMS sending from hubspot ### 13. Great tool to use for property management and communicating important information to the residents. **Rating:** 5.0/5.0 stars **Reviewed by:** Isabella E. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** The most helpful thing about TrueDialog is communicating with residents, a lot of the time resdients don't check their emails so this is a great tool to use to make sure they are staying up to date on important projects within the community. **What do you dislike about TrueDialog?** I dislike the number of characters that it allows for each message because I write a lot of information, however, I have found a lot of work arounds. **What problems is TrueDialog solving and how is that benefiting you?** Getting communication out to residents that they actually pay attention to as most residents don't read their emails. ### 14. Efficient Texting Platform for Large-Scale Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Shreya P. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** What I like most about TrueDialog is how easy it is to manage large-scale SMS campaigns. The platform is incredibly user-friendly and allows for seamless scheduling, automation, and even two-way messaging, which is essential when trying to maintain genuine communication with a large audience. It strikes the perfect balance between efficiency and personalization, making it a great tool for both individual interactions and bulk outreach. What really sets TrueDialog apart is the ease of implementation and integration, which allows it to fit effortlessly into existing workflows without the need for a steep learning curve. The platform is intuitive and reliable, and the frequency with which I can use it without any hiccups truly stands out. Plus, their customer support is top-notch—quick to respond, knowledgeable, and always willing to help resolve issues or offer guidance. Altogether, TrueDialog is a robust, well-rounded solution for any team looking to optimize their SMS communication strategy. **What do you dislike about TrueDialog?** The reporting dashboard could use some improvements. While it provides the basic metrics, it lacks in-depth analytics and customization options that would make tracking performance more actionable. Additionally, the UI can feel a bit outdated in certain areas, which slightly affects the overall user experience. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog is helping solve the challenge of efficiently managing large-scale, personalized communication without overwhelming our internal team. It allows us to send timely, automated SMS campaigns while still maintaining the ability to have meaningful two-way conversations with individual contacts. This is especially useful when engaging with different customer segments, handling follow-ups, or coordinating event-driven messaging. The platform streamlines our outreach by consolidating both bulk and one-on-one messages in a single, user-friendly dashboard. It eliminates the need for juggling multiple tools or manual follow-ups, which saves us time and reduces the chance of errors. Additionally, the seamless integration with our existing systems and the excellent customer support mean we spend less time troubleshooting and more time focusing on strategy. Overall, TrueDialog helps us scale our communication efforts while improving responsiveness and engagement. ### 15. A User-Friendly Communication Tool That Enhances Customer Engagement **Rating:** 5.0/5.0 stars **Reviewed by:** Lola H. | Admissions Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TrueDialog?** I've been using TrueDialog daily, and it has significantly improved communication between my team and our customers. The platform's extensive features and intuitive interface make it a great tool for our operations. TrueDialog is also remarkably user-friendly. Setting up and navigating through the system is straightforward, requiring minimal training. This ease of use has allowed our team to quickly adopt the platform and integrate it into our daily routines. **What do you dislike about TrueDialog?** I personally find the platform to be cluttered and can become jammed. Like an influx of messages can send or come in sporadically. **What problems is TrueDialog solving and how is that benefiting you?** TruDialog is helping our customer support by allowing the customer ease of access through this platform, they provide a platform that supports bulk messaging and ensures messages reach their intended audience promptly. ### 16. Very good for instructing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** Great to be able to send mass texts out to students. **What do you dislike about TrueDialog?** Nothing. It is great useful program for teaching **What problems is TrueDialog solving and how is that benefiting you?** Mass communication to students ### 17. Excellent and extremely easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay S. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about TrueDialog?** I've been using TrueDialog for SMS communications, and overall, it’s been a solid platform with a strong set of really useful features. The standout feature for me has been the ability to easily add and manage my contacts, which helps me provide a consistent customer experience to my clients. It’s not the flashiest platform, but it gets the job done efficiently and securely. **What do you dislike about TrueDialog?** UI/UX can definitely use some improvement. Occasional downtime really impacts my workflow. **What problems is TrueDialog solving and how is that benefiting you?** Helps me connect with all my client in one place. Makes it easier for me to keep track of my conversations. ### 18. Simple Integration, but Overall Experience Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about TrueDialog?** There simple integration and two way sms capabilities **What do you dislike about TrueDialog?** Template restrictions. Often require creating an entirely new template from scratch **What problems is TrueDialog solving and how is that benefiting you?** Providing multiple numbers solution and help with spam issues ### 19. Feels Genuine, but Conversations Can Be Unpredictable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about TrueDialog?** It feels just like having a real conversation, and the experience always comes across as genuine whenever I use it. **What do you dislike about TrueDialog?** It can sometimes be hard to predict the direction of the conversation especially if the other person has a different communication style **What problems is TrueDialog solving and how is that benefiting you?** Solves the problem of miscommunication and it helps ensure both people are on the same page ### 20. Great for College Admissions/Advising! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** The text campaign function is very helpful. It's super easy to use and it allows us to push messages through to specific groups of students. We use this service daily and I cannot imagine how we would function without it. **What do you dislike about TrueDialog?** One thing I would change is how new messages appear in the Communications Hub. New incoming messages tend to get a little lost as outgoing messages jump to the top of the feed. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog allows me to reach out to my students in a fast, reliable way. It takes only seconds to send updates or links that they need to be successful. ### 21. Effortless Student Communication—TrueDialog Delivers Every Time **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** The best aspect of using TrueDialog is the quick and efficient method of reaching and communicating with our students! No one misses a text message. **What do you dislike about TrueDialog?** I haven't found anything to dislike about TrueDialog. It has proven to be an excellent tool for communicating with our students. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog is an excellent tool for communicating with students, whether one-on-one or in groups. It is especially useful for providing students with updates on their status and for sharing important information with large groups, such as details about an upcoming Open House or Orientation. ### 22. Effective Student Communication, But Limited by Device Restrictions **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremi R. | Veteran Resource Representative in Students Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** What I like about TrueDialog is that it helps us commuincate with our students more effectively **What do you dislike about TrueDialog?** What i dislike about True Dialog is that I can't use my personal phone **What problems is TrueDialog solving and how is that benefiting you?** It is is solving the quick link with the students and helps me commuincate with the students much faster ### 23. Intuitive and Easy to Use, Could Benefit from More Tutorials **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I enjoy the ease of use. It is very intuitive to navigate. **What do you dislike about TrueDialog?** I do not have a particular dislike about TrueDialogue, but perhaps it could use more tutorials for starting users. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialogue has helped cut down on organizational issues and time spent communicating individually to customers. ### 24. Very easy and simple texting app! **Rating:** 4.0/5.0 stars **Reviewed by:** Ananaya K. | Inside Sales Assosiate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** I can add contacts very easily. Notifications are up to the mark, and media sharing has been very comfortable. I use it daily for my work, and if I don't have it open, I get an email so that I don't miss anything. **What do you dislike about TrueDialog?** I can't hyperlink stuff. And there is a limit on media upload, that can be increased. **What problems is TrueDialog solving and how is that benefiting you?** I can use a US number for texting while not owning it. It has helped me a lot for my work from home setup. ### 25. Freedom to Communicate Without Character Limits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about TrueDialog?** I really appreciate being able to write full messages without worrying about character limits. **What do you dislike about TrueDialog?** There isn't anything that I really dislike about TrueDialog. **What problems is TrueDialog solving and how is that benefiting you?** Some of our students are more responsive to text messages verses leaving a voicemail requesting a call back. ### 26. Easy to work on **Rating:** 4.5/5.0 stars **Reviewed by:** Om M. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** What I like best about TrueDialog is how easy it makes texting at scale without losing that personal touch. It's accessible and helps me keep track of all my clients **What do you dislike about TrueDialog?** There is no option to make a group chat. **What problems is TrueDialog solving and how is that benefiting you?** It makes it easy to get in touch with my client and to help me add a personal touch. It has an option for preset replied that I can save for future, which helps me save up on time. ### 27. Makes texting as a business easy and simple **Rating:** 5.0/5.0 stars **Reviewed by:** Elicia W. | Digital Marketing Manager, Non-Profit Organization Management, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** Easy to use platform, great onboarding support, and great price **What do you dislike about TrueDialog?** Really nothing to dislike so far. Mostly upsides from my experience. **What problems is TrueDialog solving and how is that benefiting you?** We needed a platform for our nonprofit to communicate with our supporters over SMS. TrueDialog checked the boxes and had a better price than some other options we were considering. ### 28. Practical but needs some upgrades **Rating:** 4.0/5.0 stars **Reviewed by:** Naina M. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about TrueDialog?** Its easy to use and quick in terms of communications. I can use it from anywhere, it can be integrated into multiple platforms so helps to track my outreaches and follow ups. **What do you dislike about TrueDialog?** I just don't like the fact that I can only send a lot of images together and sometimes the images or media I share doesn't get deliver. **What problems is TrueDialog solving and how is that benefiting you?** It helps me to connect with an infinite number of people. It actually makes messaging easier. ### 29. Great for Student Communication, But Notifications Need Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** TRue dialog is very helpful with keeping up with communication with students especially when they need to speak with more that one person **What do you dislike about TrueDialog?** I feel as if the notification system could be better **What problems is TrueDialog solving and how is that benefiting you?** Communication with students ### 30. Great experience overall! **Rating:** 4.5/5.0 stars **Reviewed by:** Tisha D. | Internal Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about TrueDialog?** The app is super convenient and secure. To add it, let's me add tags, which is super helpful! **What do you dislike about TrueDialog?** It sometimes does not show texts, and the app has to be signed in again. **What problems is TrueDialog solving and how is that benefiting you?** Makes it super easy to text internationally and works in both in my phone and laptop. To add, it also is super secure and requires you to enter an OTP. ### 31. Amazing messaging platform **Rating:** 4.5/5.0 stars **Reviewed by:** Surya N. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2025 **What do you like best about TrueDialog?** It is a very good platform to text clients. The UI is very user friendly and does not have down time. **What do you dislike about TrueDialog?** The fact that there is no android app for it. **What problems is TrueDialog solving and how is that benefiting you?** We are a seller based in india selling to people in the US. It helps us text the clients and hastens the sales process by texting. ### 32. Easy to use and helpful. **Rating:** 5.0/5.0 stars **Reviewed by:** seth s. | Career Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** It's transparent. My colleges can see the things I entered. **What do you dislike about TrueDialog?** Be careful with the information you put in there. Everyone can see it. **What problems is TrueDialog solving and how is that benefiting you?** Contacting potential students and keeping a record of contact. ### 33. Great communication tool for property management **Rating:** 5.0/5.0 stars **Reviewed by:** susan s. | Community Association manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** The most important thing to me is being able to send the message quickly. Being able to set up templates really helps and the messages being pushed promptly is excellent. Reception from the residence has been overall very positive. Especially when we’re making them aware of water shut offs or road closures. **What do you dislike about TrueDialog?** The limited number of characters could be an issue if you had to give a lot of instruction. Our workaround is that we let them know there is also an email coming for them to review. **What problems is TrueDialog solving and how is that benefiting you?** Getting messages out quickly and having residence read them ### 34. Fast Student Messaging, Enjoyable Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** I can text a student fast to get the needed information over to them. I also love that a student can text me back. **What do you dislike about TrueDialog?** I have no issues with True Dialog. I enjoy using it. **What problems is TrueDialog solving and how is that benefiting you?** It solves the problem of students not having to talk on the phone. ### 35. I love TrueDialog **Rating:** 5.0/5.0 stars **Reviewed by:** Sam A. | Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** I love the notifications it sends me when I miss a call or someone leaves me a message. **What do you dislike about TrueDialog?** Nothing as of right now. If there is something I don't like, I'll make sure to say it in my next review. **What problems is TrueDialog solving and how is that benefiting you?** It's solving the problem of accidentally missing important voicemails from customers ### 36. TrueDialog Review **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyas P. | Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about TrueDialog?** Being able to text international clients. **What do you dislike about TrueDialog?** I don't like the fact that it doesn't have a group chat feature. **What problems is TrueDialog solving and how is that benefiting you?** It's giving me the ability to text international clients. That helps me because a lot of our work happens over texts. ### 37. Review for TrueDialog **Rating:** 4.0/5.0 stars **Reviewed by:** Anagha G. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** I like it's very accessible and also really easy to manage. When the app is not open, we get a notification on our emails, which is also very helpful. **What do you dislike about TrueDialog?** I don't like that we've to give a pin everytime we log in. **What problems is TrueDialog solving and how is that benefiting you?** This really helps me build stronger connections with my clients in the US and makes the entire process much smoother. It allows me to communicate more clearly, avoid any misunderstandings, and ensure that everything moves forward without unnecessary complications. ### 38. My experience with TrueDialog is fast and efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Cierra S. | Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2024 **What do you like best about TrueDialog?** It's very fast and efficient and easy to use. **What do you dislike about TrueDialog?** I don't dislike anything about TrueDialog. **What problems is TrueDialog solving and how is that benefiting you?** It's helps us better communicate with our clients. ### 39. Works well - but could be much easier to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** Texts are easy to find, contacts are easy to keep updated. **What do you dislike about TrueDialog?** I share a contact list with three colleagues. I see all messages they and I received from an individual. I do not have a way to know for sure if it was sent to me or them. There is also no IOS app, which makes it incredibly difficult to use the texting service on my cell phone. That was the best part about the previous texting software we used here, and now we don't have that. Also, updating texting lists is very tedious and frustrating because of having to re-import entire spreadsheets every time there is an update. **What problems is TrueDialog solving and how is that benefiting you?** It allows me to text students. That's about it ### 40. Simple and Effective for Event Marketing **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about TrueDialog?** I use TrueDialog regularly for event marketing. It’s easy to implement and manage, making mass texting simple and effective. The automation and CRM integration help streamline communication, and support is responsive when needed. A reliable tool for staying connected. **What do you dislike about TrueDialog?** A few areas could be better. The interface feels a bit outdated, and reporting options are limited. Sometimes messages get delayed, which can be frustrating for time-sensitive outreach. A more intuitive dashboard and better analytics would make a big difference. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps streamline event marketing by making mass texting quick and efficient. It saves time with automation, keeps messages organized through CRM integration, and improves engagement with students and attendees. This makes communication easier and more effective. ### 41. Exceeding Expectations Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about TrueDialog?** Our experience with True Dialog and Dave Carriveau was exceptional. Dave was highly thorough and responsive, ensuring a smooth setup process. The customer service provided was truly top-notch, making the entire experience seamless and enjoyable. **What do you dislike about TrueDialog?** So far there isn't anything we dislike about Tru Dialog **What problems is TrueDialog solving and how is that benefiting you?** Their platform enhances message deliverability, ensuring texts reach customers reliably, and They provided a tool and guidance to help our business stay compliant with SMS regulations, such as TCPA requirements ### 42. Easy Mass Messaging tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2025 **What do you like best about TrueDialog?** TruDialog doesn't only seemlessly provide with the best User experience but also makes sure that the Customer support is at its best. TruDialog helps you to track success by its simple reports model. **What do you dislike about TrueDialog?** While TruDialog gives the best service, at times during peak hours a delay is observed which with integrated technologies will make a difference. **What problems is TrueDialog solving and how is that benefiting you?** Biggest problem was one on one messaging- which has been eliminated, by Trudialog- I have the most reliable bulk messaging option which doesn't make me ponder on a task for the full day manually. ### 43. Helpful app--makes communication easy **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** I like how you can assign tags and how it automatically adds the contact information based on their responses **What do you dislike about TrueDialog?** The number of times you have to relog in is difficult and it would be nice to be able to assign texts to specific people/folders rather than keeping them all in the same area. **What problems is TrueDialog solving and how is that benefiting you?** It makes us more contactable which is helpful for prospective students--especially the younger generation. ### 44. Continuos Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Freddy B. | Director Information Technology Service Delivery and Contact Center Technology , Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** Personable attention by dedicated professionals. **What do you dislike about TrueDialog?** Very little to dislike. The team is always available and quick to respond an email, **What problems is TrueDialog solving and how is that benefiting you?** keeping specific demographic groups abreast of events and updates via notifications. ### 45. User Friedly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about TrueDialog?** TruDialog is very easy to use and you have all the information you need at the tip of your fingers. Their customer support was also very helpful. **What do you dislike about TrueDialog?** Sending bulk emails was hard to do. There were too many steps to follow and I had to create a step by step guide. **What problems is TrueDialog solving and how is that benefiting you?** Being able to reach our students and be able to see our past conversations is great. ### 46. Comprehensive, Quick and Collaborative **Rating:** 5.0/5.0 stars **Reviewed by:** Kristi H. | Database Administrator/Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about TrueDialog?** I found TrueDialog to be genuinely concerned about our ability to do our job well while using their product. If we had any issues with texting, getting reports, etc., they were always very willing to help us figure out the issue and get it resolved. It was like the old Vidal Sassoon commercial -- If you don't look good, we don't look good. **What do you dislike about TrueDialog?** I honestly can't think of anything that was lacking with TrueDialog -- in their product or their support. The only thing that we couldn't accomplish very well was a deficit in the software that was interfacing with TrueDialog. The software didn't allow the use of most emojis or other graphical items. TrueDialog did allow the use of those with their standard interface, but we were using it via a 3rd party plug-in, so there wasn't anything that could be done. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog was able to interface with Microsoft CRM seamlessly and allow the users to quickly send text messages without having to go to another interface. It also allowed me to administer things on the "back end" easily, as well as have a backup administrator that could have their own login. Previous software that we had tried had a single administrative login, which was not best practise nor very secure. ### 47. Room for improvement **Rating:** 1.5/5.0 stars **Reviewed by:** John A. | Premium Sales Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about TrueDialog?** I think it's nice to have a text system off my work phone. **What do you dislike about TrueDialog?** I wish there was a way to get notified on my cell phone when someone texts me on my work line and I can reply back on my cell phone or there was an easier way. It's a pain to try and respond back. **What problems is TrueDialog solving and how is that benefiting you?** Not really solving much if I'm being completely honest. ### 48. I have enjoyed using your services. Top notch **Rating:** 5.0/5.0 stars **Reviewed by:** Ethan M. | Trader, Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about TrueDialog?** That there is an app and I can do everything from my cell phone that I do at work. **What do you dislike about TrueDialog?** The app is a little glitchy and slow but it works. Fix that and it would be perfect. **What problems is TrueDialog solving and how is that benefiting you?** I need a phone system to do our work that tracks everything in an easy to use portal and yours fits the bill. ### 49. Mass Texting Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about TrueDialog?** TrueDialog makes it easy to send mass texts and keep records of who received the text. The most important feature for us is that it sends an opt-in for text. We do not want to be messaging someone that does not want to be contacted. They also offer strong constumer support and easy implementation. **What do you dislike about TrueDialog?** They interface is not intuitive but it is fairly easy to learn. **What problems is TrueDialog solving and how is that benefiting you?** In order to be in complaince with local laws, we need to avoid spamming. TrueDialog has a very easy and well developed opt-in process. ### 50. Admissions **Rating:** 5.0/5.0 stars **Reviewed by:** PATRENA T. | Senior Admissions, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about TrueDialog?** You can send direct messages to students **What do you dislike about TrueDialog?** I like that the text comes to your email, but you cannot respond to the email. I also do not know how to send a mass text or a text to more than 1 person. **What problems is TrueDialog solving and how is that benefiting you?** Texting the students ## TrueDialog Discussions - [What is TrueDialog used for?](https://www.g2.com/discussions/what-is-truedialog-used-for) - [View TrueDialog pricing details and edition comparison](https://www.g2.com/products/truedialog/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-10+04%3A43%3A27+-0500&secure%5Bsession_id%5D=b8aec9f5-7ca9-4ba4-870f-988d788b90ba&secure%5Btoken%5D=f265603709d39d41f978078742668f9885b2380d78a5b15932be1039e4002065&format=llm_user) ## TrueDialog Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Eloqua Asset Dependency Manager](https://www.g2.com/products/eloqua-asset-dependency-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sparkroom](https://www.g2.com/products/sparkroom/reviews) ## TrueDialog Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TrueDialog Alternatives - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,858 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,377 reviews)