385 TrueCommerce EDI Reviews
Overall Review Sentiment for TrueCommerce EDI
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ease of being able to have transactions set up for each customer so orders/information can be accurately transported from our companies to our vendors Review collected by and hosted on G2.com.
when glitches occur due to either vendor changes to their requirements or internally based on our own programs/updates - worst is when this is not a foreseen issue therefore on a day with a lot of orders this becomes a major issue Review collected by and hosted on G2.com.
I like being able to call and have remote in assistance for any issue within minutes. During normal business hours, I usually don't have to wait long at all. Review collected by and hosted on G2.com.
The utter complexity of the entire process. It's a lot to take on - the good news is, True Commerce folks know what they're doing and they are super-responsive and helpful. Review collected by and hosted on G2.com.
We save time by automating processes, such as UPS label making. It's accurate and user friendly. Review collected by and hosted on G2.com.
Sometimes you have to go through several pages of transactions to locate one you did months ago. Review collected by and hosted on G2.com.
It is very easy to see what needs to be corrected on an invoice and get it in the hands of our customers quickly which relates to getting paid quicker. Review collected by and hosted on G2.com.
Would like to be able to go in and see if an invoice has been delivered/received by a customer when I receive calls from them. Review collected by and hosted on G2.com.
One of the bests attributes I like about TrueCommerce EDI is the customer service. They are "johnny-on-the-spot" with quick responses and solutions. They care about "me" and they provide quick solutions. Review collected by and hosted on G2.com.
Honestly, there isn't anything I dislike about TrueCommerce EDI. Review collected by and hosted on G2.com.
The implementation process of on boarding the software was exceptional and we appreciated the help and service while transitioning from our old software. The implementation team was always there to help and walk us through the process. Review collected by and hosted on G2.com.
The only real dislike didn't have to do with True Commerce but our training partners testing platform which delayed the "go-live" dates. Review collected by and hosted on G2.com.
I like that everything is in categories. You can filter pretty much anything and be able to find anything you need. It is set up very simple so It is easy to navigate through. Review collected by and hosted on G2.com.
I do not like that it can take more than 1 or 2 tried to Export all the orders I need. On Monday mornings, when we are the busiest, I may have almost 200 orders and it take so long to get them to export and at least 5 tries to get them to all go. Review collected by and hosted on G2.com.
Once set up, makes EDI real easy. Great, easy to use software, works day to day, without any issues (almost). Great tech support. Review collected by and hosted on G2.com.
Setting up trading partner could be grueling and very time consuming.
TrueCommerce Scheduler service stops working every once in a while for no apparent reason and has to be manually restarted. Review collected by and hosted on G2.com.
The ease to process multiple orders at one time, especially during Holiday season when we have hundreds of orders. We have saved time and money on errors since we have not had to type in the orders manually. This has also improved the relationship between us and our Customer. Review collected by and hosted on G2.com.
With the system that we are now using it is difficult to process invoices and asn's once the invoices is already posted. Review collected by and hosted on G2.com.
The support team has always helped when needed. During initial setup, we ran into some issues sharing web services, but the team found a way to work around it. Moreover, the ongoing support team never fails to help point out where the communication problem occurs. Lastly, the integration team made working with other EDI partners a breeze. Review collected by and hosted on G2.com.
Biggest pain point I see occurs when entering large orders. My users have to enter each field individually and can get tedious for orders numbering over 10 lines. I do have to note that we have not looked into importing. Review collected by and hosted on G2.com.
