Truckbase Reviews & Product Details

Truckbase has helped improve all facets of our trucking business and was simple to learn and begin using. Before integrating this cloud based software, many of our processes were manually performed which added time and redundancy across our various daily tasks. Truckbase has streamlined communication between our dispatchers, drivers, billing department, and customers. Our team is more organized now and benefits from being able to quickly reference historical data using the various search filters.

New features are regularly added, and you can tell the Truckbase team is working hard to become the TMS software of choice in the trucking industry. It's well worth the investment. Review collected by and hosted on G2.com.

Currently there are no downsides worth noting, I would recommend it to everyone in the industry. When we first started using Truckbase one year ago, the software had some bugs and slow processing speed, but after pointing out the issues to their customer support team, those issues were quickly fixed. Review collected by and hosted on G2.com.

Truckbase has a phenomenal interface which makes training and change management a breeze. Having come from the tech industry where the majority of employees are technically savvy regardless of interface, I knew ease of use would be the biggest determining factor of a successful implementation. Luckily for us, Truckbase has more than delivered. On top of the product, the team is always willing to go above and beyond for their customers. Review collected by and hosted on G2.com.

To get nitpicky, I do wish that I had a little bit more flexibility in the system from an admin perspective. It would be nice to have access to more granular settings or even grid-like bulk updating features. However, it is so easy to get lost in providing a million features, so I would pick Truckbase 10/10 times over a system like McLeod. Review collected by and hosted on G2.com.

Very pleased with my experience with Truckbase. Have seen several product improvements in last few months and bugs are quickly worked out. Excited to see what improvements they make as the product continues to grow. Truckbase saves me hours of work and counltess headaches from experiences I have had with other TMS systems. Can't imagine how many hours of work it has saved me. Streamlines and makes the work easy. Provides automated tracking e-mails and updates to customer. Gives me the flexibility to build loads and dispatch from anywhere with mobile friendly interface. Support responds quickly and development values my input and uses it to grow the product. PDF importer allows me to build loads quickly and easily. Was very easy to get started and use from day 1. Review collected by and hosted on G2.com.

Reports, empty and loaded miles, are things in development but haven't been implemented yet. Review collected by and hosted on G2.com.

Truckbase truely cares about helping their trucking company partners succed. Their customer support is top of line and the ease of use and ease of implementation is best in the industry. I have taught my maintenance manager to search Truckbase for trailers that might have been damaged on loads in minutes. I have even taught people who have never used any TMS or dispatch software how to invoice loads to customers which keeps our delivered to invoiced loads count at nearly zero. Their driver app is simple to use and has all the features necessary for a driver to know what their pay will be on each shipment. I run approximately 550 loads per month through truckbase and in 12 months I have never had an invoice rejected for documents not attaching properly. I have lots of EDI customers and the updates flow flawlessly from our drivers phones to our customers back end systems. Review collected by and hosted on G2.com.

Driver settlements need some work and that is on their radar and scheduled to get revamped in Q1 2025. They're more expensive than the cheapest systems(ITS Dispatch etc)but far more capable. Review collected by and hosted on G2.com.