What stands out to me about Tropic is the customization ability on approval workflows. I can have as many or as few as I want, which is really flexible. I also appreciate that Tropic does some negotiating for me, which saves a lot of time. Additionally, it saves time for the accounting team since they don't have to manually check an Excel file every day for renewals, and it helps track budget and spend against the budget. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Tropic streamlines the entire SaaS procurement process, making it both simple and transparent. I appreciate how the platform brings together benchmark pricing insights, vendor negotiation support, and centralized contract management in a single, easy to use interface. It has saved us countless hours that would have been spent going back and forth with vendors, and it provides the data driven assurance we need when renewing or purchasing software. The account managers are proactive, responsive, and truly feel like an extension of our procurement team. Review collected by and hosted on G2.com.

While Tropic does a great job of streamlining much of the procurement process, the onboarding experience can initially feel a bit overwhelming because of the sheer number of features and data points presented. Occasionally, vendor responses or negotiations may take longer than anticipated, as Tropic serves as an intermediary. However, after becoming accustomed to the platform and its communication flow, these challenges generally become less noticeable. Review collected by and hosted on G2.com.

What I find most valuable about Tropic is how straightforward they make managing software purchases and renewals. Their pricing benchmarks provide us with clear insight into what constitutes a fair deal, and their negotiation team has been excellent at securing better terms for us without requiring endless back-and-forth. The procurement and invoice matching tools are also intuitive, helping us stay organized with minimal effort. Thanks to Tropic, we've been able to streamline our P2P process and avoid the need to build a full PO system, which has saved us significant time and internal resources. The main benefits are definitely the cost savings and the overall simplicity. For instance, on a recent HRIS purchase, the vendor’s initial offer was about 20% above the market rate, but using Tropic’s benchmarks, we managed to negotiate a 30% discount. Beyond just saving money, Tropic has made the entire procurement process much easier. Renewals, invoice matching, and contract tracking are all more efficient, and our team now spends far less time following up with vendors or managing contracts manually. Review collected by and hosted on G2.com.

There isn’t much to dislike about Tropic, but one area for improvement is the OCR accuracy when uploading and scanning contracts. We also use Tropic to store non-SaaS agreements like contractor contracts, NDAs, and DPAs, and sometimes the system flags auto-renewals incorrectly or misreads certain terms. That said, this is pretty common with OCR technology, it’s great but not perfect. The upside is that Tropic’s customer success and operations teams are very responsive. They also do another round of review and fix any OCR errors quickly, which makes the overall experience smooth and reliable. Review collected by and hosted on G2.com.

I like that the team behind Tropic is always very helpful. The software continually evolves to meet needs that we don't even know we have yet, which is pretty impressive. I find the benchmarking and negotiating by the Tropic team valuable, and the use of the workflows is beneficial for us. The setup was very easy, and we received great help from the Tropic support team. Review collected by and hosted on G2.com.

I think some of the integration with the invoice matching that we would like to have. Review collected by and hosted on G2.com.

Great insights into saas benchmarking. Robust dataset. Business team is responsive and very attentive and works hard to make sure I'm getting value out of the platform. It has paid for itself several times over as we've been able to leverage the insights to obtain better pricing. Review collected by and hosted on G2.com.

Can be a bit slow to get data on new applications but that's just the nature of the beast. With AI, things are changing so quickly and new tools coming out so frequently and we like to try them all so there's a decent number of new tools where we haven't been able to access benchmarking data, but nobody is going to have it unfortunately. Not a dig on Tropic, just a general frustration of the industry. Review collected by and hosted on G2.com.

I love that Tropic makes managing vendors a lot easier and more organized. The NetSuite matching feature is extremely helpful for us since our company uses NetSuite. I definitely appreciate the UI of Tropic; it's very clean, intuitive, modern, not cluttered, and easy to navigate! Review collected by and hosted on G2.com.

Nothing yet! Review collected by and hosted on G2.com.

Ironclad integration works well, Tropic has been a relatively seamless implementation in our org despite the multitude of tools we were using pre-Tropic to manage procurement.

Workflows are easy to build, the functionality behind Rules and conditionality is hugely necessary.

Support team has been quick to respond and helpful. Review collected by and hosted on G2.com.

There's certain fields (estimated spend, request type) that aren't customizable or removable. Would love the ability to completely build a custom workflow. There's also a lot of confusion over everything starting as a certain type of workflow, and then switching into another depending on Tropic's level of involvement with negotiation. I think being able to make the workflows completely 100% customizable would be the most useful development.

There's a lot to manage between purchase categories, assigning them appropriately in Criteria, and then linking purchase workflows to specific categories. To me it makes the most sense for that all to live under one function: build the intake, the workflow, and get it live all in one settings section. Review collected by and hosted on G2.com.

Helps make vendor management manageable especially once the count of vendors starts to get unruly (50-100+). Keeps things organized and helps manage the workflow of keeping up with and validating vendor expenses. Review collected by and hosted on G2.com.

ROI is tough to evaluate. The time saving is clear, but how much are you willing to pay to keep costs more organized, is tough to justify. If there is budget for a tool like this, it's definitely worth it. But if you are getting it to help manage and reduce expenses, it might just be an extra cost in the wrong direction. Review collected by and hosted on G2.com.

I appreciate Tropic's support team; they were pretty nice and offered good assistance when I needed help setting up for the first time. While Tropic did not necessarily solve direct problems for me, I find it valuable in giving me ideas about vendor flexibility, which has aided my preparation for negotiation meetings with new vendors. Although I initially struggled with understanding how to use features like the supply intelligence part, I recognize its usefulness and potential benefits, especially in the context of negotiations. Review collected by and hosted on G2.com.

I find the initial setup and user interface of Tropic to be not very user-friendly, particularly for new users like me trying to initiate a search for new vendors. The dashboard design is confusing, with certain elements like truck performance on the first page not making sense. Additionally, I struggle with understanding how to effectively use certain features such as the supply intelligence part, needing assistance to do so. More clarity in benchmarking and pricing details for products would greatly enhance transparency and improve my experience. Finally, the main page layout feels cluttered and is somewhat confusing, which doesn't provide an intuitive user experience. Review collected by and hosted on G2.com.

What I value most about Tropic is their team. I have never encountered such helpful consultants during the implementation phase, and even more impressively, the Tropic team continues to be supportive after implementation is complete. When we are negotiating purchases and facing tight deadlines, if the requestor is unresponsive, the team goes out of their way to reach out to anyone necessary to ensure we close deals on time and retain our negotiated discounts. Another aspect I really appreciate about Tropic is the ability to create custom workflows for different types of purchases. I also find the request process straightforward and user-friendly, which makes the platform easy for me to use. Review collected by and hosted on G2.com.

I find the supplier view unhelpful, as what matters most to me is being able to see the contracts right away. However, contracts are not the first thing that appears. Additionally, I dislike that there is no option to set mandatory renewal requests for perpetual contracts. In my situation, I had to change the contract type and add a fake renewal date just to trigger renewal reminders, which feels like an unnecessary workaround. Review collected by and hosted on G2.com.