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AR

Verified User in Retail

Mid-Market (51-1000 emp.)

9/18/2023

"Extremely helpful platform/service with a few kinks to work through"

4/5

What do you like best about Tropic?

- Contracts all live in one place

- The commercial executives take on a ton of workload that would traditionally be on our team

- The team is really receptive to feedback and has implemented some we suggested in less than 6 months of working with them

- Onboarding is relatively smooth

- We've seen some really great savings with them

- Workflows are customizable to your orgs needs Review collected by and hosted on G2.com.

What do you dislike about Tropic?

- Commercial execs only work on software related spend

- The intake questions aren't as customizable as I'd like (can't delete questions)

- There's no way to tailor intake to different workflows

- There's no integration with HRIS system so have to manually manage when people leave orgs/new contract owners over

- There's no RFP process built-in which is huge for our business and the work-around is not condusive to actually running an RFP Review collected by and hosted on G2.com.

Response from Heather Quitos of Tropic

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Thanks for your review - we appreciate the kind words! With the release of Workflow Studio + near-term enhancements, we should be able to take the pain out of the points you mentioned. We value your feedback and have an aggressive roadmap to handle more and more use cases, like improving the intake experience so it's as flexible as you need it to be. HRIS integrations are also in motion.

We encourage you to continue sharing your feedback with our team - as you mentioned, we welcome it and want to improve upon it.

AB

Verified User in Biotechnology

Mid-Market (51-1000 emp.)

2/16/2024

"Very excited to continue our partnership"

5/5

What do you like best about Tropic?

It has been such a pleasure working with their team specifically Joline. And I love how easy it was to implement and use. Review collected by and hosted on G2.com.

What do you dislike about Tropic?

I wouldnt say this is a dislike but would like Tropic to continue to build out their price checker tool to include more vendors. Review collected by and hosted on G2.com.

AR

Verified User in Retail

Mid-Market (51-1000 emp.)

8/22/2023

"Smoothest onboarding experience!"

5/5

What do you like best about Tropic?

They are extremely organized, their platform is user friendly and easy to navigate and they have excellent support to help guide you every step of the way! Of all of the onboarding I have completed in my time at the Company they by far were the smoothest! Review collected by and hosted on G2.com.

What do you dislike about Tropic?

I don't have any dislikes but more opportunities that I didn't even realize I wanted until they let me know it was something they were already working on (ex: docusign directly in Tropic for easy to document upload and review) Review collected by and hosted on G2.com.

What problems is Tropic solving and how is that benefiting you?

Before using Tropic our contracts were saved in dropbox with no easy visibility into renewal. Tropic combines the support, contract amounts, renewals, and points of contact in one place to put us in a position were we can be more proactive about renewals. Within a few short months they have helped us getting better pricing on multiple contracts. Review collected by and hosted on G2.com.

AT

Verified User in Think Tanks

Mid-Market (51-1000 emp.)

1/4/2024

"Amazing partnership with Tropic"

5/5

What do you like best about Tropic?

Feels like they are a partner we work with instead of an outside provider. Give me confidence that things are not being missed.

App has seen serious enhancement over the past 1.5 years Review collected by and hosted on G2.com.

What do you dislike about Tropic?

N/A - they're a great team to work with. Review collected by and hosted on G2.com.

Response from Heather Quitos of Tropic

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Thank you for your review. We're glad to see that you're seeing first-hand our commitment to improving the Tropic platform - from an intuitive workflow builder, to addressing non-software categories, to enabling on-demand pricing information for SaaS purchases. As your procurement process evolves and grow with your company, we're right there to support you!

CM

Chris M.

Mid-Market (51-1000 emp.)

4/25/2023

"Tropic is great for establishing procurement workflows and securing discounts"

4.5/5

What do you like best about Tropic?

Our representatives at Tropic have been amazing at making sure our workflows are built out exactly how we need them. This has allowed my team to ensure stakeholders are appropriately looped in when needed and have examples of the discounts we are looking at per SaaS vendor. Review collected by and hosted on G2.com.

What do you dislike about Tropic?

The view of the request can be a bit busy on the backend. That said, the dashboard view makes all that noise go away in a clean place to view open action items I have in the platform. Review collected by and hosted on G2.com.

What problems is Tropic solving and how is that benefiting you?

As an IT Manager, I have a small team and do not have the resources to dedicate time to negotiations for SaaS spend for each vendor. Tropic helps take that off my plate and prevents the need to onboard a procurment role specifically to reduce our annual spend. Our savings so far have nearly paid for the cost of Tropic with the added benefit of a procurment tracking platform that keeps all our renewals/onboards and contracts in one spot for quick reference. Review collected by and hosted on G2.com.

NP

Nathan P.

Mid-Market (51-1000 emp.)

11/8/2023

"Tons of leverage for your vendor management processes"

5/5

What do you like best about Tropic?

Single source of truth for vendor procurement, management, and approvals. Great customer support. Easy to start using right out of the gate. Review collected by and hosted on G2.com.

What do you dislike about Tropic?

As with any vendor that interacts with your employees, driving adoption takes time. Further integrations with slack would be helpful. Review collected by and hosted on G2.com.

AN

Ariel N.

VP of Finance

Small-Business (50 or fewer emp.)

3/31/2023

"Great tools and service to save you on time and money"

4.5/5

What do you like best about Tropic?

Tropic helps keep track of all of our SaaS services. They have a portal where your agreement details are added so you can be mindful of when your opt-out periods are, the general terms, and when renewal is. It visually keeps your team accountable to be on top of their contracts so that things don't just automatically renew. This portal is available for all your SaaS services, not just for the software they help manage and negotiate for you.

For the services they manage and negotiate for us, I love having someone manage that process. My team (employees in our company) is generally not good at negotiating terms on a contract. They tend to shy away from the necessary back and forth that is needed. So it's helpful having folks at Tropic step in for us to handle that and push for terms that are best for us. They have a data set that also lets them know if the terms are on par with what others are receiving.

Tropic's team and customer support has been great. Very responsive to our needs and are timely in responses. Review collected by and hosted on G2.com.

What do you dislike about Tropic?

It can be a little murky or difficult to exactly quantify the savings they helped you achieve. So you will want to make sure that you keep tabs on what costs would have been before vs. what they negotiated down. Nothing nefarious going on here, it's just that different people may start with different baselines. Contract renewals with them can get a little prickly too if you feel they haven't achieved the savings you wanted in the prior year. Review collected by and hosted on G2.com.

What problems is Tropic solving and how is that benefiting you?

My team is horrible at contract negotiation and we've had a few contracts just auto-renew that we didn't intend on (hate those evergreen clauses!). Tropic has stepped in to negotiate, on our behalf, our SaaS spend and ensure we are getting the best terms (whether it be reduced pricing, expanded tiers, flexible invoice and payment terms, etc.).

They also remind us when contract opt-out periods are near and when we need to renew or drop a SaaS provider. Even for tools we use, but they don't actively negotiate, we can have them added to the dashboard so we're always aware of when those trigger dates are near. Review collected by and hosted on G2.com.

UC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

4/26/2023

"Frees me up to do my job"

4.5/5

What do you like best about Tropic?

I like that I am kept in the loop along the entire negotiation and approval process. I am not the strongest negotiator, and I like that I am able to be removed from the back and forth negotiations and chatter with vendors. I get to stay focused on doing my job! Review collected by and hosted on G2.com.

What do you dislike about Tropic?

I haven't been able to nail down the entire process yet so that part is unclear to me. Once I submit a Tropic ticket, I remain pretty hands up, but it's hard for me to gauge who else is getting looped into the negotiations, who else is needed, what a hold-up or obstacle might be. But perhaps that's the beauty in this - I only know what I need to know! Review collected by and hosted on G2.com.

What problems is Tropic solving and how is that benefiting you?

It's freeing up my time to focus on what I need to do to prep the arrival of this new tool. I used Tropic twice recently for two different vendor experiences. I really liked that once I submitted my Topic ticket, I was able to get back to doing my job and didn't spend hours with legal and sales folks and bringing in additional managers... Tropic just handled everything for me while ensuring we got competitive and fair pricing. Review collected by and hosted on G2.com.

AM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

11/1/2023

"Tropic Saves Time"

4.5/5

What do you like best about Tropic?

The organization it provides with the setup of dashboard it really saves alot of time lookinh up pricing and helps keep you ahead of renewals. Review collected by and hosted on G2.com.

What do you dislike about Tropic?

It really needs a mobile app to be able to manage workflows on the go. Review collected by and hosted on G2.com.

SG

Sam G.

Mid-Market (51-1000 emp.)

4/10/2023

"Incredible personal support and an impact from day one"

5/5

What do you like best about Tropic?

Tropic has enabled our company to get our current software spend under complete visibility and control and craft an invaluable workflow for acquiring new vendors and services. We love the custom approvals flow, which has helped us bring all our teams to one place to vet and approve new purchases. On top of all of this, having the professional support of expert negotiators with experience acquiring the very apps we're purchasing has enabled significant savings. Super happy with the platform and team thus far. Tropic's personalized support and communication has made our experience particularly positive. Review collected by and hosted on G2.com.

What do you dislike about Tropic?

While the team is agile and has been able to address many of product questions and requests quickly, Tropic is still a scaling company (and product) with a lot of features still to be added to the tool. Still a few minor wrinkles to iron out. Review collected by and hosted on G2.com.

What problems is Tropic solving and how is that benefiting you?

Tropic manages software spend from exploration and negotiation to usage and renewals tracking. Tropic has allowed us to bring all of our approvals teams (legal, finance, security) onto one platform to streamline our vendor acquisition process and better track our spending and usage. Having automated reminders and personalized support along the way has been a considerable time and energy save compared to the many manual tracking mechanisms we had attempted to maintain in the past! Review collected by and hosted on G2.com.

Response from Heather Quitos of Tropic

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Sam, thank you for your review! We're committed to bringing a world-class combination of high-performing software and expert services to your team. We appreciate how you've been willing to grow with us while we iron out any wrinkles that come our way.

Excited to continue providing the personalized support that you've come to expect from our team. And we hope you've been able to tackle more strategic initiatives with the time saved from eliminating the manual processes you had before.