--- title: Tripleseat Reviews meta_title: 'Tripleseat Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 359 reviews by the users' company size, role or industry to find out how Tripleseat works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 359 scale: '5' date_modified: '2026-08-03' parent_category: name: Event Management url: https://www.g2.com/categories/event-management --- # Tripleseat Reviews **Vendor:** Tripleseat **Category:** [Venue Management Software](https://www.g2.com/categories/venue-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 359 ## About Tripleseat Tripleseat is the leading Event Management Software for venues, built for hospitality by hospitality. Trusted by over 20,000 venues, Tripleseat brings every lead, booking, and detail into one clear view, helping event teams spend less time chasing updates and more time delivering the moments that matter. ## Tripleseat Pros & Cons **What users like:** - Users value the **ease of use** of Tripleseat, appreciating its user-friendly interface and excellent support. (5 reviews) - Users appreciate the **intuitive design** of Tripleseat, finding it user-friendly and efficient for event management. (5 reviews) - Users value the **organization** provided by Tripleseat, making it easy to manage events and communications effectively. (5 reviews) - Users value the **automated updates and contract management** features of Tripleseat for their efficiency and accountability. (2 reviews) - Users appreciate the **centralized event communication** of Tripleseat, enhancing organization and collaboration with clients. (2 reviews) - Users value the **quick and effective customer support** provided by Tripleseat, enhancing their overall experience. (2 reviews) - Customizability (2 reviews) - Project Management (2 reviews) - Users appreciate the **time tracking features** of Tripleseat, finding it essential for managing their workflows effortlessly. (2 reviews) - Visibility (2 reviews) **What users dislike:** - Users express frustration with **email overload** , highlighting issues with message formatting and email notifications. (3 reviews) - Users find the **additional costs** for features and integrations in Tripleseat to be quite high. (2 reviews) - Users express a desire for **missing features** like better note-taking and improved financial functionality in Tripleseat. (2 reviews) - Users find that **complexity in functionality and reporting** can hinder their experience with Tripleseat's program. (1 reviews) - Users struggle with **difficult navigation** , facing persistent formatting issues that hinder document management and usability. (1 reviews) - Formatting Issues (1 reviews) - Inadequate Reminders (1 reviews) - Users find the **learning curve steep** , with interface and setup challenges complicating their experience of Tripleseat. (1 reviews) - Limited Customization (1 reviews) - Linking Issues (1 reviews) ## Tripleseat Reviews ### 1. Pretty Good! **Rating:** 3.0/5.0 stars **Reviewed by:** EmmaLeigh D. | Event Coordinator, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I really like how EASY it is to use Gather. It is very straightforward. I am able to quickly and efficiently organize myself and my team for upcoming events even when clients make last minute changes. **What do you dislike about Tripleseat?** I wish I was able to customize some tabs for the BEO. I also would really like to have a "Call Log" area so that way I am more organized with each of my clients. **Recommendations to others considering Tripleseat:** I would absolutely recommend it. It is a great program and system to help you and your employees stay organized. **What problems is Tripleseat solving and how is that benefiting you?** The main problems we are solving by using Gather is to stay organized. We have been more efficient with booking events and communicating as a team. ### 2. Beautiful, seamless client and staff facing platform **Rating:** 5.0/5.0 stars **Reviewed by:** David H. | Worker-Owner, Restaurants, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Gather puts the information you and your clients need to approve the proposal in front of you. It is beautiful, works every time, and doesn't require a citrix server or look like a Microsoft Office rip off. Integration with stripe payments mean you get paid every time. The developer is continuing to improve all the time! **What do you dislike about Tripleseat?** I wish there was more robust data tracking tools or API integration via Zapier. For now we use Airtable and manually pull info from our crm (pipedrive) **What problems is Tripleseat solving and how is that benefiting you?** We have saved 4-5 hours per week with faster bookings and better beo management. Having all the info in one place and being able to comment on the proposal with staff streamlines communication. ### 3. NEVER double book again!! **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn R. | Catering/events manager, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Their customer suport staff is very knowledgeable and always happy to help. Their webinar Wednesdays are useful for new hires and event management support staff. They are always coming up with innovative solutions to make their banquet platform efficient and user friendly! **What do you dislike about Tripleseat?** I have not found anything that I do not like and the one time I called in with a suggestion they came up with a solution in a matter of 2 phone calls! **Recommendations to others considering Tripleseat:** I strongly recommend you give it a shot! It will save you time and my guests love the user friendly proposal and system! **What problems is Tripleseat solving and how is that benefiting you?** When using outlook calendar we experienced quite a few double bookings-Using Gather has been a life saver! ### 4. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Millie T. | Event Coordinator, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** What I like the most about gather is how easy it is to keep track of all events and keep track of all the guest information. For example we have a company that have events every month and we can pull up her information just from previous events. **What do you dislike about Tripleseat?** So far I haven't found anything. Everything have been pretty easy to follow and create events for our guest. One thing I can say I don't like is the way we delete stuff. Instead of writing delete, we should write they reason why is being deleted. Maybe even save the file for at least 30 days or so. **What problems is Tripleseat solving and how is that benefiting you?** We use gather to create events for our business. ### 5. Gathering my thoughts on Gather Catering Software **Rating:** 5.0/5.0 stars **Reviewed by:** Heather O. | Catering Manager, General Administrator, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** The 'live' edits The quick replies from the support staff The 'fun' that they bring as a tech company How everything is linked The app on phone and getting notices right away (even before the email notice) Time stamps on approvals templets **What do you dislike about Tripleseat?** Some features that are not 'editable' - even though not valid for our type of service. Verbiage doesn't make sense to us in some areas Having to manually type in delivery addresses and time to leave here For reporting, things aren't added up. Have to download excel and do math on own. **Recommendations to others considering Tripleseat:** great for support great for live edits and linked documents **What problems is Tripleseat solving and how is that benefiting you?** Efficiency is much better so I can sell more and faster ### 6. Easy but limited **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Museums and Institutions | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Training staff has been easy and mostly seamless. Daily Digest emails are a great feature and lets all staff have the access to the information they need. **What do you dislike about Tripleseat?** Reporting options are horrible and are focused on finances only. There is no reporting that works for our needs at all. I am trying to work around it but may need to cancel my subscription when it expires due to this issue. Communication within our team is great but sharing information with other departments (e.g. facilities or security) is challenging as they don't want to read an entire BEO to find the one sentence that maybe pertains to them but I cannot filter by events by specific needs. Booking process is easy for our staff but has been confusing for some of our clients. Calendar sharing with Google Calendar is nice but I would also like to export via iCal or another format that allows the calendar to be viewed in Outlook, which is our administrative calendar of choice. **What problems is Tripleseat solving and how is that benefiting you?** Combining two calendars into one software was the goal and mostly that has worked well. Having a singular function for event invoices ### 7. Streamlined, efficient, and collaborative event management software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** *Live portal for client *Communication between management team and chefs *Pre-loaded menus *Record of all guest and account contact information *Separation of "rooms" or "venues" on calendar *Online contract approval *Records of payments *System to accept payments if desired *Built in gratuity and financials section *App for phone to use on the go *All messages between management and client are recorded *Ease of copying repeat events *Organization of all files associated with event through uploaded documents - menus, financials, contract, payment information, seating chart, invoice, etc. *Easy access to information from any electronic device (shared files) *Separation/organization of notes for team - A/V, general, menu, beverages, staffing, set up, etc. *Daily Digest with snapshot of upcoming events for day and week can be emailed to all team members *Reports feature tracks business growth, financials, events booked, etc. *Calendar can sync with google calendar **What do you dislike about Tripleseat?** *No seating chart option built in to system, but you can upload your own *No option for connecting multi-day events *Limited customization of home page screen and summary pages - I would love to be able to dictate what information is important to my team in particular **Recommendations to others considering Tripleseat:** Gather is consistently working on updates, offering support, hosting webinar training events, and expanding their team and vision. All the while, their system has worked efficiently and without error. Incredibly happy with this upgraded, streamlined, efficient, and communicative event management system. **What problems is Tripleseat solving and how is that benefiting you?** *Communication across management team has greatly improved. It streamlined our efforts -- created a live monthly calendar for everyone to access, created a communication system for front and back of house all in one program, auto-generates summary of upcoming bookings, and is user friendly for all ages and technical abilities *To put it bluntly, I used to use an excel sheet and manually type in a menu, calculate financials, send a separate contract and have to wait for a scanned, faxed, or snail mail return, collect credit cards over the phone, and have a paper notebook to keep track of leads and my responses. Everything I did and all updates had to be printed and re-printed and kept in a binder for the rest of the management team to access. Now the team can log in and print the most recent information on the day of the event, all communication with the client can be referenced if needed, and authorizations are all electronic. It's wonderful! I'm so glad I was able to convince ownership that we needed to move out of the stone age. ### 8. Review of Gather **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I think the software is user friendly, the calendar and leads coming in makes it easy to individualize each person's portal. **What do you dislike about Tripleseat?** There are a few things I would love to see improvement upon: I would love to see the BEO /Event Summary structure have more of a format when it is being printed. The spacing, and things that are visible to the client on the event summary are difficult to format in the system. Since the portal also updates in real time, I would love the option to save drafts in case the client would like to see something that was on our original/first proposal sent. In our personal email account, I would love to have a link on the email that takes you back directly to the guests' portal. Or have in the email thread their original lead information. **Recommendations to others considering Tripleseat:** user friendly for the client and you! **What problems is Tripleseat solving and how is that benefiting you?** We have been able to respond to inquiries within a timely manner, as well as keeping each client's information organized without a paper trail. Also, the calendar allows us to not overbook spaces. ### 9. Very good software that facilitates the process of booking private events **Rating:** 4.0/5.0 stars **Reviewed by:** Mahatman G. | Event Coordinator, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Tripleseat?** It makes really simple to organize the events **What do you dislike about Tripleseat?** It requires some time to learn the best way the portal is going to work **What problems is Tripleseat solving and how is that benefiting you?** We do not need to be exchanging documents and attachments through emails, it seems safer for guests to put their Credit Card on file since they do for themselves, event can be updated anytime and reviewed by clients instantly, many user have access to updated calendar event. ### 10. Need more reports... **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2017 **What do you like best about Tripleseat?** Access and ease of navigating the system. Finding bookings is really easy, and making changes seems to be easy. **What do you dislike about Tripleseat?** I run Accounting for a resort that has hundreds of events a year and we recently incorporated Gather as a way to generate easy to access BEOs. We also opted to take payments through Gather, and I need to have a detailed summary report daily with a breakdown of the different revenue groups, payments taken split out into tender type, and totals. This isn't currently possible and is generating a large amount of additional work to record. **What problems is Tripleseat solving and how is that benefiting you?** Allowing customers to view invoices and make online payments is beneficial. ### 11. Gather- A game changer for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Robin S. | Social Strategy, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2017 **What do you like best about Tripleseat?** Gather is very user-friendly! It has been a timesaver for us as well as a great source of information and data on our events! **What do you dislike about Tripleseat?** Nothing! There is truly nothing that we don't love about Gather! **Recommendations to others considering Tripleseat:** Gather is a GAME CHANGER for our business! Can not imagine how we did this without their software! **What problems is Tripleseat solving and how is that benefiting you?** Time and Savings! Before Gather, we had 3 different people doing bookings and invoicing, now we have 1. Gather allows us more time to spend on growing our business! ### 12. Flank **Rating:** 3.0/5.0 stars **Reviewed by:** Shannah P. | Private Dining Coordinator, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** great system. looking for further additions to the program **What do you dislike about Tripleseat?** That is not compatible with outlook. would be useful for a calendar purposes, - you can't edit documents on the app - doesn't sync with open table -that you can't add additional questions to feedback - would like a timestamp on when client signs contract - would like a networking option for leads **What problems is Tripleseat solving and how is that benefiting you?** We needed a system and so we went with gather ### 13. Gather event software **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Clean design, chef beo vs event beo option is smart, having a documents setting for uploads is good for floor plans and other additional info. Weekly emails are helpful and the messenger app is a nice feature. **What do you dislike about Tripleseat?** notifications for changed and added events within a certain time frame is a huge opportunity here, and absolutely the biggest source of frustration among our users Would like a better way to download documents- a "download all " button for BEO, chef BEO, cc auth, etc rather than downloading them all individually. The restaurant industry moves fast and gather could streamline it usability to work better with that speed. Event packages, with all information ready to go for an event sent as an email would be huge. **What problems is Tripleseat solving and how is that benefiting you?** Gather allows us to have all of the communication in once place, even f it is sometimes difficult or inconvenient to access. **Official Response from Elizabeth Cleaves:** > Thanks so much for taking the time to fill out our survey! We definitely appreciate your feedback, and we want you to know that we're definitely keeping track of your input and relaying it to our Development Team on a consistent basis. This is what facilitates new product releases and pushes for software improvement, so please never hesitate to relay this information to our team. I've gone in and logged your points of frustration with our Product Team, but if you have any further communication about these points, please reach out to our Support team at support@gatherhere.com :) We're always more than happy to help! ### 14. The organizational tool that makes my job a breeze! **Rating:** 4.5/5.0 stars **Reviewed by:** Meesha D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2017 **What do you like best about Tripleseat?** Gather allows me to keep myself organized while providing me with consistent formatting for my entire team. The fact that it logs all email communication between my guest and myself in one place has virtually eliminated any missed email messages. **What do you dislike about Tripleseat?** The calendar won't print out in a monthly format that includes guest count and color coding. You can't label emails as high priority. The phone app does not allow me to make any adjustments to the guest count, menus, etc. **Recommendations to others considering Tripleseat:** Great tool to maximize your work effort and communicate consistently with both your team as well as your clients. **What problems is Tripleseat solving and how is that benefiting you?** Please see question number one. ### 15. It has significantly helped as a team to create great events **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2017 **What do you like best about Tripleseat?** I like it best that I can track leads, as well as interact with the gu st right on gather. I love the instant reports I get as well. I especially like the Gather teams help and insights. **What do you dislike about Tripleseat?** I have not found anything I dislike at all with the program. It is very helpful and useful! I highly recommend it!! **Recommendations to others considering Tripleseat:** It is an incredible tool in the event management industry, as events continue to grow! **What problems is Tripleseat solving and how is that benefiting you?** We are tracking our sales progress, as we are a new business. It helps to be able to put all the details into the event for all the team to see. ### 16. Review for Gather **Rating:** 4.0/5.0 stars **Reviewed by:** Erin K. | Sales & Marketing Manager for Roka Akor, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I like how easy it is for the client to accept and review events. I love how a different picture shows for the room booked. I like the interface and the overall look of Gather. I love how it is tied to emai **What do you dislike about Tripleseat?** I dont like how you cant edit events on the app. I HATE that when you are in calendar mode, it always goes back to the today but never goes back to what you are editing. I dont like how you cant do an estimate of guests (ex between 45-60). **What problems is Tripleseat solving and how is that benefiting you?** Im not really solving any business problems but being more organized increases sales. ### 17. Awesome way to organize events and groups coming to the brewery **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Beer Director, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** All requests come straight to me instead of our main e-mail so saves time for other managers at the brewery and I can see all groups coming in on a calendar in one place automatically. **What do you dislike about Tripleseat?** Sometimes I get two e-mails sent to me for the same message sent via gather **What problems is Tripleseat solving and how is that benefiting you?** It has saved time on many peoples end so we can focus on other aspects of the business. ### 18. GATHER is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren K. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I love the communication between the internal team and to the client. It is supper efficient to make BEOs and have a quick turn around time. **What do you dislike about Tripleseat?** Nothing! It a a great program. I would like to see more integration with POS systems. **Recommendations to others considering Tripleseat:** It's a great product and they have a great support team! **What problems is Tripleseat solving and how is that benefiting you?** Time and efficiency are usually issues, but GATHER has really solved these issues for me. ### 19. My experience with Gather **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen T. | Private Events Coordinator, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I love how user-friendly the platform is! Customer service is always fantastic - the platform makes it easy to translate what the client wants to me, my servers and my chef team. **What do you dislike about Tripleseat?** I don't like that the platform is not accepted by all emails. It goes to spam quite often. **What problems is Tripleseat solving and how is that benefiting you?** Translating the menu in a way that is easy for my client and my chef team to understand. ### 20. Gather has been amazing !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I love how user friendly the software is. It makes training a breeze and also my life a lot easier. its simple and I love that. I love getting messages from the gather team as well it really makes it personal. **What do you dislike about Tripleseat?** I would like it better, if for the menu document it automatically generates, you could modify straight from gather. **Recommendations to others considering Tripleseat:** This is a great software and I strongly believe it will benefit your company **What problems is Tripleseat solving and how is that benefiting you?** The communication here at the establishment has vastly improved. The fact that you can access gather from anywhere and you can chat with your teammates its a big plus for me. ### 21. Gather for our in house events and off site catering **Rating:** 5.0/5.0 stars **Reviewed by:** Jess E. | Catering Manager/Lead Event Planner, Food & Beverages, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I reduces the amount of data entry we have to make. **What do you dislike about Tripleseat?** It's not build for off site events - it's more for in house events so there are certain things that take more time when customized unique events. It still is a time saver over all though. **Recommendations to others considering Tripleseat:** Ask as many question in the beginning - their team is very knowledgeable and they more you understand your needs, the more the training will be smooth. **What problems is Tripleseat solving and how is that benefiting you?** We are able to keep more clear cut monthly sales goal by using the reports section of the site which is giving the team momentum to sell and meet their goals! ### 22. Great Internal Event Program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I like how easy it is to communicate with all the members of my team about our events. **What do you dislike about Tripleseat?** I wish it has more functionality for communicating and interacting with clients. **Recommendations to others considering Tripleseat:** Be fully aware of its capabilities beforehand. There were a lot of things that did not apply to us, but we are unable to customize, so they are lost features. Other things we thought it would simplify for us, it wasn't actually capable of. **What problems is Tripleseat solving and how is that benefiting you?** Everyone is able to see the current status of a client on their own, from wherever they are. So it eliminates the need for back and forth phone calls or emails. ### 23. I am an Event Manager using Gather **Rating:** 4.5/5.0 stars **Reviewed by:** Annie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Extremely user friendly. Very helpful for diocument organization, contact information and messaging. Wonderful with keeping our whole team communicating and updated with all events. Great for messaging templates and saving business files. **What do you dislike about Tripleseat?** There is very little I can add to my dislikes. Usually small references that could only pertain to me. I prefer the old "home page" design, etc. **Recommendations to others considering Tripleseat:** Worth every penny. Can only help with client relations and event sales. Wonderful support staff. **What problems is Tripleseat solving and how is that benefiting you?** Beneficial all around. Mostly for company organization and involvement.. it has proved to be benificial for our events team, kkepimg financials organized and documented for our business and our clients. ### 24. Efficiency **Rating:** 4.5/5.0 stars **Reviewed by:** Maria S. | Wedding and Event Coordinator, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Ability to create a username for all key employees, allowing us to all stay on the same page. **What do you dislike about Tripleseat?** Only problem I have encountered is e-mail categorization issues. In the past, I have had clients not receive my responses or quotes due to the fact that the gather e-mail gets filtered to a spam folder instead of their inbox. Which then means the approval option does not show up on their link because I have sent it through my business e-mail instead of using Gather's e-mail. **What problems is Tripleseat solving and how is that benefiting you?** Organizational issues are being resolved and the transparent means of communication are the biggest benefits i've noticed so far. ### 25. Infusion Tea Party Hostess **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Gather is SUPER user friendly! Before using Gather, we used a completely different catering organizer, and Gather is by far much better. **What do you dislike about Tripleseat?** I can't tag staff in important comments using my phone. To link them so they receive a notification, I have to use a computer. **What problems is Tripleseat solving and how is that benefiting you?** We are addressing the challenge of keeping an organized calendar since we are frequently booked for both in-house parties and offsite catering, which can be confusing. We've discovered that Gather excels at organizing everything for you, offering options to select onsite, offsite, catering, etc. ### 26. I LOVE GATHER **Rating:** 5.0/5.0 stars **Reviewed by:** Alicia U. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Gather has made my day to day life so much easier. I work more efficiently, stay better organized, and give the client a better experience. **What do you dislike about Tripleseat?** The only negative feedback I have is the inability to copy multiple people in a message or hit reply all. Often times with my clients there are multiple people involved in the planning process. It would nice if there could be some sort of group messaging or communication **What problems is Tripleseat solving and how is that benefiting you?** This product has made the communication between myself, my team, and the client so much easier. Everyone has access to the portal and has been communicated the same details. ### 27. I couldn't do what I do without Gather **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime D. | Marketing and Events Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I like the peace of mind knowing that even if my computer crashes, all my event information is safe! **What do you dislike about Tripleseat?** I wish that we could customize the guest feedback. I'd like for it to ask to write a 5 star yelp review if they enjoyed their experience. **Recommendations to others considering Tripleseat:** You have to try it! **What problems is Tripleseat solving and how is that benefiting you?** Gather keeps me organized and that is the key to events. ### 28. Easy-working **Rating:** 5.0/5.0 stars **Reviewed by:** Marissa M. | Administrative Assistant III, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Tripleseat?** Everything is so accessible and easy too **What do you dislike about Tripleseat?** No customization with the lead form. This makes it difficult on our guests. **What problems is Tripleseat solving and how is that benefiting you?** Organization and having everyone have access to Gather takes time off of the busy day to just see what each event needs. We have gotten more inquiries with Gather and have saved time with the automatic documents Gather creates. ### 29. Very helpful and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I love the simplicity. As a newcomer to event planning, I was happy the process was super easy to learn, use, and execute. It makes for happy customers and happy employees. I do wish it could be a little more automated, but doing webinars, and talking with customer service people has helped me learn tips and easier ways for me to get the job done. **What do you dislike about Tripleseat?** It isn't as automated as I would hope for. However, it still makes my job easier so I can't complain too much. **What problems is Tripleseat solving and how is that benefiting you?** Productivity, Booking and Retaining Bookings. We had an excellent end to 2016. ### 30. Loving Gather!! **Rating:** 5.0/5.0 stars **Reviewed by:** Paul D. | General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I was skeptical at first. I thought why would I need yet another place to have to type in all of the information about parties in another place. Once I decided to invest just a little time to learn how to use it, I discovered how easy it made keeping track of all of the different inquiries and events at our restaurant. I've never had a holiday season go so smooth! **What do you dislike about Tripleseat?** There really isn't much to like once you learn how to use it. **What problems is Tripleseat solving and how is that benefiting you?** The biggest problem solved/benefit gained is organization. No one slips through the cracks. ### 31. First time organization software mgmt program I have used... **Rating:** 3.0/5.0 stars **Reviewed by:** Heidi R. | Account Manager, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** It's very user friendly with easy features to navigate through. Great for organization of a data base of clients to show booked and ones that are still being worked on. **What do you dislike about Tripleseat?** Would love more reminders to help a sales staff follow up and the lead list gets very long without a way to filter so you have to go through pages and pages to go in and out of each lead to find out who's it is. **What problems is Tripleseat solving and how is that benefiting you?** Need a larger grasp on our potential clients that haven't booked. Benefits are showing overall bookings in a week or month ### 32. Gather platform is a great tool **Rating:** 4.5/5.0 stars **Reviewed by:** Cheri G. | Event sales and marketing manager, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Gather has helped streamline our processes when booking events. We had forms scattered all over our Dropbox that we had to individually send to the clients, we were using google calendars to book our events and none of it was efficient. With gather our invoices are all in one place and look more professional **What do you dislike about Tripleseat?** I wish there was a way to add in some of menus differently and also hold an event for 24 hours like we do **What problems is Tripleseat solving and how is that benefiting you?** I have realized that I save a lot of time which is money in using the gather system ### 33. Has been the best platform for event planning I've found yet. **Rating:** 5.0/5.0 stars **Reviewed by:** Clayton P. | Assistant Sous Chef, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Very organized layout of the events each month, and how user friendly the site is. **What do you dislike about Tripleseat?** Not necessarily a dislike, but I do wish there was an offline version of the app so I didn't have to use data always **What problems is Tripleseat solving and how is that benefiting you?** Less confusion when events are updated because I can easily be tagged in any notifications by the coordinator. ### 34. Pleased But Still Room For Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Kera S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Tripleseat?** That Gather automatically updates the financials when I update the number of guests in an event. **What do you dislike about Tripleseat?** That I can't make simple changes like changing a venue name unless I go through our Gather account manager. That attachments do not attach at the end of an email like in a normal email. Attachments attach any where in the email I have previously clicked, for instance in the middle of a sentence. **What problems is Tripleseat solving and how is that benefiting you?** BENEFIT - multiple managers can share the same calendar and can view our notes, but only two of us can make edits. ### 35. Gather gave our company the tools to succeed. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Tripleseat?** Gather's ability to update proposals live with customer not only provide great customer service but helps all our staff to be more productive. **What do you dislike about Tripleseat?** I struggle with the programs financials. It is unfortunate that repeat customers are unable to keep, or copy over their payment information from prior orders. I also experience a decrease in tipping for our delivery driver as customers wish to tip after their services have been rendered. This requires the clients payment to be processed a second time. **What problems is Tripleseat solving and how is that benefiting you?** We are a young business and the tracking benefits of lead and booking reports allow us to understand our growth. We have found what time of year it is best to focus on marketing, and when we should prepare to over staff based on year over year results. ### 36. Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Gather is fairly user friendly. It is nice to have almost everything in one place. **What do you dislike about Tripleseat?** That I have to book multi date events as individual events each day and then have to make a "master event" so that I can build a proposal and bill for everything together. **Recommendations to others considering Tripleseat:** Try it out and see if it works for your company. Other than a few minor things, it is an amazing program and I am finding it to be a very useful tool. **What problems is Tripleseat solving and how is that benefiting you?** Having almost everything in one place is a massive benefit. ### 37. Gather is the best addition to our restaurant! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I love how easy it is to navigate. Gather makes staying organized extremely easy. **What do you dislike about Tripleseat?** There isn't anything I'm upset about but it would be nice to be able to upload menus directly into the program instead of typing out each new item. **Recommendations to others considering Tripleseat:** There is no reason not to give them a try! Gather is the easiest system I have used. **What problems is Tripleseat solving and how is that benefiting you?** We have all communication with our BEO's through Gather so there are never any details left out between staff. We realize that Gather has simplified the way we do private parties. ### 38. Great Service **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan M. | Tour Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Makes it pain free to communicate and have all needed info for any event. **What do you dislike about Tripleseat?** Wish it was more mobile friendly. Even the app doesn't help much, it doesn't rotate, or offer a calendar view. **What problems is Tripleseat solving and how is that benefiting you?** We were struggling to have everyone informed for catered events or private tours, and this makes it easy. ### 39. Gather **Rating:** 3.5/5.0 stars **Reviewed by:** Rachel L. | Sales Manager, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I think that Gather is very user friendly and has amazing customer service. They still have some growth to go in customizing for different business styles, but all in all a very easy program to use. **What do you dislike about Tripleseat?** The customization of the program, for unnecessary fields or additions to new fields. I know they're working on this though! **Recommendations to others considering Tripleseat:** Ask detailed questions about realistic time goals for importing your current bookings. **What problems is Tripleseat solving and how is that benefiting you?** Using the cloud services that Gather provides is positive, as well as payment processes. We're also enjoying the reports. ### 40. Gather evaluation **Rating:** 4.0/5.0 stars **Reviewed by:** Castianeira C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Tripleseat?** Love the ease of access and having everything in one place. **What do you dislike about Tripleseat?** can't see the e-mail addresses when another person is cc'd in from a guest. wish you could see the actual e-mail address and not the notifications e-mail address. wish there was a customer BEO and a restaurant BEO that had all the notes about the guests and details that you do not necessarily want the customer to see. wish there was a way to link it to opentable **What problems is Tripleseat solving and how is that benefiting you?** this helps keep everything organized. ### 41. Gather has helped us streamline our proposal process. **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor B. | Event Coordinator, Events Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** The platform. It's easy to navigate. It has streamlined our proposal process so we can spend more time getting paid. **What do you dislike about Tripleseat?** I can't request deposits easily, need a mobile app badly. It's been difficult to change email templates. And we primarily do offsite, so it'd be awesome to have that in place. Also- where do we put staffing and rentals? **Recommendations to others considering Tripleseat:** Worth your money! **What problems is Tripleseat solving and how is that benefiting you?** Preparing proposals is so fast and easy. I love having clients cards on file. It makes us feel more secure in doing business. ### 42. Organized and User friendly **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wine and Spirits | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Tripleseat?** Every detail about every event is all in one place - and everyone on our team has access to the information. I love the documents it provides to either email or download, and it also allows you to upload your own documents. Also, the calendar connects to our GCal that helps keep everyone on the same page. Finally, the Gather team is consistently trying to improve their services and listening to feedback. **What do you dislike about Tripleseat?** Gather doesn't work through email chains (you just send "messages") and when you receive emails on your Gmail from Gather, there isn't a way to keep an email chain going through your Gmail. **What problems is Tripleseat solving and how is that benefiting you?** Gather is helping streamline all of our business from the initial inquiry to the finale. ### 43. Great software, but needs to iron out some kinks **Rating:** 3.5/5.0 stars **Reviewed by:** Lydia P. | Private Events and Sales Director, Entertainment, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** The ease of use, is aesthetically uncluttered and pleasing to the eye. Allows for easy department communication. **What do you dislike about Tripleseat?** No link to Google Calendar, no ability to generate multiple proposals for one client, has a glitch that can combine multiple client emails if you send an email with the same header, doesn't allow me to track my sales for items other than food and beverage (as in venue and staffing charges). **What problems is Tripleseat solving and how is that benefiting you?** Ease of communication with clients and staff, much better than what we were using before. ### 44. Gather Review **Rating:** 3.0/5.0 stars **Reviewed by:** Winston A. | Communications Coordinator, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Being able to access my data on any device. **What do you dislike about Tripleseat?** A more comprehensive calendar view in the mobile app would be helpful. **What problems is Tripleseat solving and how is that benefiting you?** As a freelancer for a business, being able to only focus on accessing the info i need instead of learning how to navigate the app ### 45. Good system to organize large parties **Rating:** 4.5/5.0 stars **Reviewed by:** Nancy G. | Director of Operations & Training, Restaurants, Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2017 **What do you like best about Tripleseat?** Helps us centralize all important information in one place, including uploading attachments **What do you dislike about Tripleseat?** There isn't much to dislike about the system. It is complete and worth the investment. **Recommendations to others considering Tripleseat:** Go with this platform, as it is user friendly and complete **What problems is Tripleseat solving and how is that benefiting you?** It helps our restaurant communicate with the Event Coordinator and ensure we have everything we need for large gatherings in our restaurant. It is way easier than sending e-mails back and forth and trying to organize the details through multiple papers and e-mail chains. ### 46. Gather is amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2017 **What do you like best about Tripleseat?** I love that I am able to work from anywhere with this software. The templates have saved me so much time and the e-signature has made the booking process easy and quick for my clients. **What do you dislike about Tripleseat?** The one thing that is needed is the ability to have follow up dates. As of right now I do not have a way to schedule a follow up date and action for bookings. This would make the planning process so much easier! When emailing through Gather many emails end up in clients Spam folders and clients are confused by the strange notifications email address. **What problems is Tripleseat solving and how is that benefiting you?** Having access to all event details and being able to share with our whole team have streamlined communication. ### 47. Gather is the bomb! **Rating:** 5.0/5.0 stars **Reviewed by:** Tobi Danise E. | Senior Event Sales Manager, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** Simplicity and professional look of proposed events when sending to clients. **What do you dislike about Tripleseat?** Mobile application can sometimes be difficult **Recommendations to others considering Tripleseat:** Take one month and use it, you'll never go back. **What problems is Tripleseat solving and how is that benefiting you?** Being able to quickly maneuver around, add new lines, and change numbers or menus easily has been great ### 48. Director of Events **Rating:** 3.5/5.0 stars **Reviewed by:** Inga W. | Director of Events, Food Production, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Tripleseat?** It is a great and easy system to operate **What do you dislike about Tripleseat?** BEO formats. The BEO templates are not user friendly. We have to manually re create each BEO into a more suitable format that can be used by our operational team. **Recommendations to others considering Tripleseat:** Compared to other systems such as Delphi, Gather has multiple things to improve on - Reporting (i.e. events overview reports or daily events report) - BEO template (missing multiple features such as combining the financials with the chef's BEO) **What problems is Tripleseat solving and how is that benefiting you?** N/A ### 49. Makes my event planning easy and follow ups more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** I like that all the templates are there and it saves me time and helps with organization and planning the events easier for me. I feel by using this then before using this software program.s software it allows me to book private events for our businesses more efficiently which allows me to book more. Also I like that they always update the software with changes that help simplify booking process. Also that people go from our website and can submit requests or leads by Gather. **What do you dislike about Tripleseat?** Nothing that I can think of. I have enjoyed using the software and have not had anything that I do not like. **What problems is Tripleseat solving and how is that benefiting you?** It makes it more organized in planning all the details for bookings. ### 50. Gather is awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Elle S. | Director of Systems and Technology, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2017 **What do you like best about Tripleseat?** The ease of use and great customer service. **What do you dislike about Tripleseat?** There are a few limiting capabilities that haven't been developed in the software yet. However, the Gather team is great about responding and sending our feedback to the development tea. **Recommendations to others considering Tripleseat:** It's great and can save you and your business time and energy! **What problems is Tripleseat solving and how is that benefiting you?** We have greatly solved our operational problems. We used to do everything manually and Gather makes it easier for us to order catering, get deposits, and confirm orders with our customers. ## Tripleseat Discussions - [How can Gather help me predict revenue?](https://www.g2.com/discussions/reporting-1b0cb2ca-1b3b-457e-81e0-f710adcd0670) - 1 comment, 1 upvote - [Can I collect e-signatures?](https://www.g2.com/discussions/signatures) - 1 comment, 1 upvote - [How much access do I have to your customer support? Is there a limit to how many times I can call them?](https://www.g2.com/discussions/support-6e9b45bd-5be6-4f4b-a795-edb1a56b595b) - 1 comment, 1 upvote - [How long does it take to get onboarded?](https://www.g2.com/discussions/onboarding) - 1 comment, 1 upvote - [Is my team’s work visible to me as a manager?](https://www.g2.com/discussions/visibility-9f2c67f2-6c43-4e65-bced-63e160699dcd) - 1 comment, 1 upvote - [View Tripleseat pricing details and edition comparison](https://www.g2.com/products/tripleseat-tripleseat/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+19%3A30%3A05+-0500&secure%5Bsession_id%5D=fcfe53d8-5899-4e3d-a387-595cb2a93c9a&secure%5Btoken%5D=b39e30dfb981c9d1d16454a690aee371f5d35e441696de28db08a2f7d7cf5265&format=llm_user) ## Tripleseat Integrations - [22miles](https://www.g2.com/products/22miles/reviews) - [Airship](https://www.g2.com/products/airship/reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - [Event Staff App](https://www.g2.com/products/event-staff-app/reviews) - [Facebook](https://www.g2.com/products/facebook/reviews) - [Fiserv](https://www.g2.com/products/fiserv/reviews) - [Fishbowl (Restaurant Marketing)](https://www.g2.com/products/fishbowl-restaurant-marketing/reviews) - [Galley](https://www.g2.com/products/galley/reviews) - [GoTab](https://www.g2.com/products/gotab/reviews) - [Intuit Mailchimp Open Commerce](https://www.g2.com/products/intuit-mailchimp-open-commerce/reviews) - [Kenect](https://www.g2.com/products/kenect/reviews) - [Maestro](https://www.g2.com/products/maestro/reviews) - [Mews](https://www.g2.com/products/mews/reviews) - [OpenTable for Restaurants](https://www.g2.com/products/opentable-for-restaurants/reviews) - [Oracle Hospitality OPERA Property Management System](https://www.g2.com/products/oracle-hospitality-opera-property-management-system/reviews) - [PeopleVine](https://www.g2.com/products/peoplevine/reviews) - [Poppulo Employee Experience](https://www.g2.com/products/poppulo-employee-experience/reviews) - [ProfitSword](https://www.g2.com/products/profitsword/reviews) - [Rex](https://www.g2.com/products/rex/reviews) - [Square for Restaurants](https://www.g2.com/products/block-square-for-restaurants/reviews) - [StayNTouch Cloud PMS](https://www.g2.com/products/stayntouch-cloud-pms/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [TimeForge](https://www.g2.com/products/timeforge-timeforge/reviews) - [Tock](https://www.g2.com/products/tock/reviews) - [Uniguest](https://www.g2.com/products/uniguest/reviews) - [WebRezPro](https://www.g2.com/products/webrezpro/reviews) ## Tripleseat Features **Administration** - Billing and Invoicing - Reporting - Venue Calendar - Staff Management - Task Management **Agentic AI - Event Planning** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Decision Making **Event Management** - Online Booking - Resource Management - Facilities Management - Food and Beverage Management **Sales and Marketing** - Customer Database - Sales Tools - Email Automation **Agentic AI - Venue Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration ## Top Tripleseat Alternatives - [Cvent Event Marketing & Management](https://www.g2.com/products/cvent-event-marketing-management/reviews) - 4.3/5.0 (2,234 reviews) - [Perfect Venue](https://www.g2.com/products/perfect-venue/reviews) - 4.8/5.0 (193 reviews) - [Planning Pod](https://www.g2.com/products/planning-pod/reviews) - 4.0/5.0 (18 reviews)