Tray.ai Pros and Cons

We use tray for lead routing across all regions by setting up customised rules. Loved the new AI integration features Review collected by and hosted on G2.com.

It's a little complex rule to be used if you are new to it. Also it can't be used if the lead routing rules are complex Review collected by and hosted on G2.com.

The UI is great in my opinion! I love being able to clearly follow a diagram that shows how the pieces interact with eachother and being able to drag-drop is fantastic. Tray is one of the few/rare tools that allows for quick start-up and is overall intuitive so that junior technical staff can hop in and field some requests with little training. Review collected by and hosted on G2.com.

Overall, we really love the Tray platform. The cost is a consideration, but have not found a tool to do the job better. Review collected by and hosted on G2.com.

It's a reverse ETL tool with drag and drop features so it can accommodate a lot Review collected by and hosted on G2.com.

There's definitely a learning curve while figuring out some functionality Review collected by and hosted on G2.com.

I like using Tray. I've been a user since the beginning! The UI has received many updates and they've all been really helpful. I like that you can create a workflow, easily copy it and repurpose it for other services. It because of the powerful template capabilities and nodes that we were able to scale our data sync service to our own customers!

The success of implementing Tray in our business has enabled us to increase customer satisfaction, rentention, and close deals without the need of high effort and expensive code creation. It's a great low/no-code platform.

Their support has also been instrumental in our success. It's much appreciated! Review collected by and hosted on G2.com.

Currently I'm not experiencing any downsides; however, I've only ever used Tray.io, with some minor experience using Zapier, Workato, and MS Logic Apps. With my limited experience of similar platforms, I don't know if I'm missing out on something but Tray suits our needs and is reasonably priced so I haven't had any reason to dive into other platforms so far. Review collected by and hosted on G2.com.

I like how flexible Tray is.

The implementation of its features are in a way such that things just work as you'd expect it to. Theres not many places where you have to do things a certain why and its not clear why. Review collected by and hosted on G2.com.

Theres a few places where you need to do things a certain why and its not documented why.

Examples are mainly from the solution editor of the embedded platform.

1.) when setting up a data mapping from a ddl. If the operation requires any extra inputs, the inputs are shown as their id's instead of their names. the list is also not searchable so one must scroll. The order in which you click them also matters.

- solution would be to have the number of inputs the connector operation requires appear as individual drop downs, and you select which config goes into each slot individually

2.) when changing auths (as in keeping the same connector, just changing the selected auth) it prompts you to change all similar auths, but when you select yes, it potentially misses auths. Theres also no way to quickly identify which auths didn't get switched Review collected by and hosted on G2.com.

Allows us to connect our systems beween Shopify and an LMS solution we use. Review collected by and hosted on G2.com.

We reached out to the customer support team and never heard back. It isn't easy to reach anyone at Tray.io in my experience. It could be easier to setup failure alerts when a synch encounters issues. Review collected by and hosted on G2.com.

Incredibly flexible way to customize flows. Interface that helped me to visualize the process Review collected by and hosted on G2.com.

Difficult to get other people to understand and use it too. Review collected by and hosted on G2.com.

I love that it allows teams to maximize their API's, expanding the dynamacism and relevance of a core product without extensive dev work. In my experience, it's made products more adaptable, and allowed us to focus valuable engineering resources on more frutiful products. Review collected by and hosted on G2.com.

You are passing data through a third party, which can create some security issues in certain instances. However, because of the work Tray has done with partnerships, that concern is often mitigated. Review collected by and hosted on G2.com.

* Intuitive and easy to use (especially as a technical person, it comes naturally)

* Comprehensive logging and log search capabilities

* Flexibility in any situation Review collected by and hosted on G2.com.

I'd like to see more pre-built tools for common business scenarios.

Two specific ones that come to mind: parallel execution which waits for all threads to complete before proceeding further and request trickle for APIs that allow low throughput Review collected by and hosted on G2.com.

We receieved great support from Jash, an architect who helped us build out initial workflows. There are a lot of different connectors that will allow you to integrate with lots of different services. Review collected by and hosted on G2.com.

Customer support with the support team via email was not instant and it was some times dragging on for days due to timezone differences sending 1 message per day back and forth. This may have changed now as this was based on experiences a couple of years ago. Review collected by and hosted on G2.com.