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UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/11/2023

"Great customer support!"

4/5

What do you like best about Transcend?

Very responsive, friendly, and attentive support provided vided by the customer support. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Some menus are not easily found (but the support team could fix it as requested.) Review collected by and hosted on G2.com.

What problems is Transcend solving and how is that benefiting you?

1. I had trouble using "Load Policy" function and asked a question via Slack channel. Mike kindly helped me with it.

2. Asked a question about "(Policy) Titles" and localized pages. Mike answered the question right away.

3). I didn't see the imported file after pressed "Import CSV file" button. MIke (again) helped me with it.

I'm Localization Project Manager and always appreciate the attentive support provided for localizing policy pages via Transcend. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Thanks for taking the time to write a review, and I’m glad I could help you out on these issues—this is a key feature we want to get right for our customers who need to serve their users across multiple regions and languages. And I appreciate your feedback on UI—we’re currently rolling out a number of updates to make our Admin Dashboard more intuitive, so hopefully you find them useful!

- Mike (CTO and Co-Founder, Transcend)

UE

Verified User in Education Management

Mid-Market (51-1000 emp.)

5/11/2023

"Useful for CCPA compliance"

3.5/5

What do you like best about Transcend?

It's great to have everything in one place so that we can ensure we are reaching compliancy with erasure and access requests. The tracking of each step is super helpful! Review collected by and hosted on G2.com.

What do you dislike about Transcend?

We have had some outage issues with Transcend and some instances when we were not aware that certain apps were not linking. It would've been great to be notified that everything we thought was running, was not. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Thanks so much for taking the time to leave a review. First and foremost, I want to apologize for the recent outage you experienced. Thankfully, we are able to resolve it relatively quickly, but I still appreciate the disruption that causes. To your point around notifications, good news there too—we're in the process right now of rolling out a new home screen when you log in, which will flag such linking issues prominently, alongside rebuilt email-based alerts which are coming very soon too. 🚀

- Mike (CTO and Co-Founder, Transcend)

MM

Max M.

Mid-Market (51-1000 emp.)

3/8/2023

"Fantastic service during integration"

5/5

What do you like best about Transcend?

During our vendor selection and integration process the team were absolutely brilliant at understanding our needs and managing how best to work with us. Mike showed plenty of flexibility and willingness to work with us for specific purposes. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

There was initially less UI customisation available than we wanted but this was added in pretty quickly. The concept of data flows is great but could probably do with better explaining early on. Review collected by and hosted on G2.com.

What problems is Transcend solving and how is that benefiting you?

Our previous consent management tool did an awful job of classifying cookies and the UX was awful. Transcend gives us a lot more out of the box and the reporting and data management within it to see what's going on is far superior. This enables us to make better data driven decisions and plan our policies accordingly. Review collected by and hosted on G2.com.

KR

Keara R.

Mid-Market (51-1000 emp.)

5/11/2023

"Incredible Technology and White Glove Support"

5/5

What do you like best about Transcend?

Incredible technology (secure, simply to implement, consumer friendly) and amazing support from the CTO to Sales to Support team. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I would love to see more products that can build off of the tech stack already in place (e.g. eDiscovery, legal holds). Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Thanks Keara for taking the time to leave feedback, we really appreciate it! Secure, simple to implement, and consumer friendly are exactly the values we strive for, so it’s gratifying to hear that’s been your experience with Transcend. And yes— we’re constantly expanding existing and adding new functionality, to help solve more of your privacy operations needs and get even more value from our partnership and your Transcend implementation.

- Mike (CTO and Co-Founder, Transcend)

DD

Dawn D.

Mid-Market (51-1000 emp.)

5/11/2023

"Smooth operation"

4.5/5

What do you like best about Transcend?

I find Transcend very easy to use. Our candidates have had an easy time using it as well. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I haven't had any issues. However, I'm not an administrator. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Hi Dawn, great to hear you're finding Transcend easy to use, and your candidates are having the same experience!

- Mike (CTO and Co-Founder, Transcend)

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/17/2023

"Easy to use"

4.5/5

What do you like best about Transcend?

I like that the data is easily organized. You can easily view open requests, export them, complete the work, then close the requests. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I do not like that the "Bulk Respond" section only allows you to choose one integration at a time. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Thanks so much for taking the time to leave feedback! It's so great to hear of the impact we're having on your privacy request orchestration efforts. And thanks too for that feedback on the Bulk Requests screen—we're always on the lookout for product UX improvements, so I've passed this along to our product team.

- Mike (CTO and Co-Founder, Transcend)

II

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/16/2023

"Transcend was easy to implement and got the job done"

4/5

What do you like best about Transcend?

Transcend made it easy to implement a solution that ensured we were compliant by the deadline we wanted to hit. It also allowed for the customization we wanted to ensure our customers weren't inundated with banners. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Transcend requires a fair amount of work upfront to classify the cookies and pixels already on your site. It would be convenient if it could automatically categorize for us based on industry knowledge and naming conventions. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Thanks so much for taking the time to leave a review—we’re so glad we were able to get you in a good place in time for that deadline! I did want to clarify on the classification front—Transcend does offer the functionality you describe, automatically labelling commonly used third-party tracking technology that we detect by both vendor and likely function. Of course, it's ultimately each customer's decision to choose if they wish to adopt those automatic classifications, or review and adjust to match the way they've implemented the trackers across their site and label any first party trackers they have in place. I’d love to make sure everything is running as expected on your side, so feel free to shoot me an email and we can look into this for you.

- Mike (CTO and Co-Founder, Transcend)

PL

Patrick L.

Deputy General Counsel

Mid-Market (51-1000 emp.)

9/16/2022

"Wonderful product and responsive team"

5/5

What do you like best about Transcend?

We evaluated several privacy vendors to help automate our privacy compliance process, and when we came across Transcend, we knew we'd found the tool for us. In no time at all, we transformed our manual, time-consuming process into an automated process that virtually runs itself. And the setup is so simple, even a lawyer can do it! The team at Transcend is also phenomenal, and we've gotten quick and helpful responses any time we've reached out with questions. Transcend has helped free up hours and hours for our support, legal, and compliance teams, and we couldn't be more appreciative. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

It's hard to think of anything because I feel like the product is great. But if I had to identify anything, it would be that there isn't an API integration for every tool we use. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

5/12/2023

"Easy to use"

3.5/5

What do you like best about Transcend?

Intuitive tool that's easy to use. Has the right level of functionality that we were looking for and one of the best things is how it connects into our current tech stack Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Nothing to capture here as we have only recently adopted the solution but as we utilise this more, I am sure there will be additional things that can be improved upon. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

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Thanks so much for leaving a review, and it’s fantastic to hear you’ve found Transcend’s interconnectedness so beneficial—flexibility is something we strive for!

- Mike (CTO and Co-Founder, Transcend)

AS

Alex S.

Senior Product Manager - Data Platform

Enterprise (> 1000 emp.)

11/10/2022

"Super fast implementation + data governance at scale"

5/5

What do you like best about Transcend?

Transcend is awesome. We broke a multi-year contract with our prior vendor because they under-delivered. The value we saw from Transcend during the free trial period alone surpassed the progress we had made in months of trying to get our old solution up and running.

30 days after purchasing Transcend we had data mapping + classification running on our 1500+ systems (homegrown and SaaS tools), had a full ROPA ready to go, and had automated our DSR flows. That's insane, and a testament to the strength of their technology and support team.

No we're implementing them for Consent and Do Not Sell management and are fully on board with Transcend for the long run. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

It's been pretty smooth and the issues we've had have been quickly addressed. For example, we saw they were missing an integration to our HR system, and it turned out the vendor didn't have an API available. Transcend coordinated with the vendor and has gotten the endpoint added. Review collected by and hosted on G2.com.

What problems is Transcend solving and how is that benefiting you?

At a high level they've given. us a single platform for legal and engineering to coordinate and solve privacy and data governance problems together.

Here's the problems they solved for us:

Data mapping: giving us a ton of visibility across our full stack that we didn't have before. They detected personal data in systems that were not even on our legacy "map".

DSR automation: it was so easy to add the systems discovered during data mapping directly to DSR workflows. Their integrations redact, delete, access, and anonymize data directly, which has saved our team tons of time.

Consent management: we're setting this up no so that we're ready for CPRA and other new state laws. What was big for us was that they understand that consent is often a full-stack issue (not just website trackers) and help us use their integrations across our backend to fully honor requests.

Risk assessments: we're set to start using their new assessments tool to manage our DPIAs - love that it's built directly into their data inventory. Makes more sense for us than a separate point solution. Review collected by and hosted on G2.com.