Davronbek A.
DA
Davronbek A.
Product Support Specialist
Mid-Market (51-1000 emp.)
"Very comprehensive, user friendly and easy to use."
5/5
What do you like best about Transcend?

I like how straight to the point it is, how the design is very simple and easy to look at, how easy it is to find information I need and how all buttons are easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I would say some processing improvement is necessary, the overall speed of processing requests. Would love to see it behave faster and would also love for it to be easier to find support on the platform. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Transcend thought of everything"
5/5
What do you like best about Transcend?

Transcend lives up to its promise of integrating across your tech stack to create a clear, usable map of existing data silos and easily execute data subject requests.

There is endless customization alongside a deep knowledge of data privacy regulations. Transcend understands that there is no one-size-fits-all approach to data privacy and has built a tool that allows flexibility - whether that's integrating with in-house applications, an email template for every occasion, or an easy-to-navigate platform for Branding teams to customize the appearance of everything.

I don't say this lightly - Transcend thought of everything, and several times a week I wish the team behind Transcend could build all of my tools. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Getting started documentation is excellent and the team is always available to answer questions - but I would like more detail in some of the documentation, especially around some of the integrations. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

Thanks so much for leaving this review. I think I can speak for the whole team when I say how humbling it is to receive customer feedback like this, that gets to the core of how we architected Transcend. We really appreciate it. And noted on the documentation—we're always working to get more detail in and more new docs published, so hopefully this is resolved soon.

- Mike (CTO and Co-Founder, Transcend)

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Incredible tool for handling data privacy at an enterprise level."
5/5
What do you like best about Transcend?

Not only is Transcend a comprehensive tool that handles user verification and integrates with our many SaaS tools and internal databases, their dev tools allow us to quickly configure access and deletion requests and classify datapoints directly in code, saving us countless hours of work.

In addition, their development team has been incredibly helpful with any issues we've had and super mobile with creating new features that we need. Super nice people. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I like almost everything about Transcend -- the one caveat is that they're a relatively newer company on the scene so they are missing some features I'd like to see. However, they're incredibly agile about adding new things so this isn't really an issue. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

Thanks so much for taking the time to leave a review! It’s so gratifying to hear we’re able to drive real time savings for you via code-based solves for privacy—it’s been a big focus since day 1.

And yes—we’re continuously adding new functionality and re-assessing our roadmap as privacy continues to evolve, but if there’s anything specific you’d like to see that we haven’t discussed, please do reach out.

- Mike (CTO and Co-Founder, Transcend)

Verified User in Internet
UI
Verified User in Internet
Mid-Market (51-1000 emp.)
"Our Privacy Compliance Tool Kit"
5/5
What do you like best about Transcend?

Transcend seamlessly facilitates privacy compliance with GDPR, CCPA, CPRA and other global privacy requirements with a sleek user interface, amazing customer support and a team that is ahead of upcoming regulatory requirements. We have been impressed with the functionality that Transcend offers, the ease of use, the reporting functionality and the willingness of the Transcend customer support team to advise us as business partners.

It is also a tool built for Engineers, which is critical because Engineering will ultimately implement the solution. Without Transcend, privacy compliance would be incredibly challenging and manual for us! Review collected by and hosted on G2.com.

What do you dislike about Transcend?

I wish Transcend could be implemented by Legal teams to avoid needing to get development resources internally -- that's my only pain point! I wish Legal could roll this out internally without development support. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

Thanks so much for taking the time to leave feedback—it’s incredibly gratifying to not only hear how smoothly things are going, but that the partnership is working out so well for you.

Thanks for the feedback on implementations, too. We’re constantly working to make implementation smoother overall—from improved product UI, more robust documentation, and more. With today’s privacy landscape, we’ve found it to be an ever increasing technical discipline with technical solutions, requiring different stakeholders to come to the table. If nothing else though, stronger cross-functional collaboration only helps deliver better privacy for everyone!

- Mike (CTO and Co-Founder, Transcend)

Verified User in Entertainment
UE
Verified User in Entertainment
Mid-Market (51-1000 emp.)
"Overview of my experience with Transcend"
5/5
What do you like best about Transcend?

In my flow, I use Transcend's service to navigate the process of Patreon account deletions. I am consistently met with a clean interface that leaves no questions regarding the status of an account deletion. I've always been pleased with how quick and thorough the Transcend team is in providing support when needed. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

At this time, I have not yet experienced any issues that would warrant complaints! Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

Hey, thanks so much for sharing this review with us. Love to hear that we’ve helped you confidently support your users as they exercise their privacy rights!

Best,

Mike

CTO and Co-Founder at Transcend

Verified User in Consumer Services
AC
Verified User in Consumer Services
Enterprise (> 1000 emp.)
"Very simple and reliable tool. Fantastic support"
5/5
What do you like best about Transcend?

I like that the layout is straightforward and intuitive. The technical support is superb.

We have had no significant issues since implementation.

After using a while now I can confirm that it is very relaiable but what is the most diference is the support and contact you have with the guys from transcend. Its almost like a family. Very satisfied with the coooeration and will allways recommend. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

It is not a real dislike, but the information in the DSAR module could be laid out in a more compact manner. I think the interface needs a bit od improovement but overall not a big issue. I would like to have more, more customisable dashboards for reporting. Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

Hi, thanks so much for sharing your feedback. Love to hear that your implementation journey has been super smooth!

We’re in the process of making some cool changes to our UI and how we organize info across the product, so definitely keep an eye out for that and let us know if you have further thoughts.

Best,

Mike

CTO and Co-Founder at Transcend

Verified User in Staffing and Recruiting
US
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Transcend is a GAME-CHANGER!"
5/5
What do you like best about Transcend?

The user-friendliness. It is extremely easy to learn and use. It's also allowed our firm to be effectively compliant and transparent with our clients and candidates. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Nothing at all. There was one issue of candidates not receiving their email but Transcend quickly and efficiently addressed and resolved the issue. The response time was amazing! Review collected by and hosted on G2.com.

Response from Mike Farrell of Transcend

Love this feedback - thanks so much for taking the time to leave it. Ease of use is something that's incredibly important to us, so it's gratifying to hear that's been your experience!

- Mike (CTO and Co-Founder, Transcend)

Verified User in Staffing and Recruiting
AS
Verified User in Staffing and Recruiting
Mid-Market (51-1000 emp.)
"Transcend in recruitment"
5/5
What do you like best about Transcend?

It is automated and easy to send out to candidates. A literal click of the button makes it quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

i have no user issues with transcend. I wish when we changed the dropdown menu to LBI notice needed that it automatically added the candidadate to the network Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend

Thank you for your review! We are proud to support your organization's commitment to data privacy & security, and we are so happy that we can make things easier for you! The limitations of needing to add the user to a network was sadly due to a limitation in the available API routes for one of your vendors. We unfortunately can't make those updates ourselves, but we've been trying to work with this vendor to expose the necessary API routes to remove that extra step for your team!

-Szuyin, VP of Customer Experience at Transcend

Bryan V.
BV
Bryan V.
Mid-Market (51-1000 emp.)
"So Helpful for Data requests!"
4/5
What do you like best about Transcend?

The integrations to all third-party apps. This was a very manual process before using Transcend. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

The UX/UI interface can be a bit confusing at times. Some CTAs are different on each page and some of it can be a little disjointed. Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend

Hi Bryan! We love to see those manual processes get streamlined; thanks for your partnership in making it possible for your team! I'm excited to share that we officially launched a dedicated UI/UX function this summer, so we now have a Product Manager devoted to efforts like reviewing all of our CTAs and driving consistency in our user experience. Your feedback is so appreciated!

Audrey K.
AK
Audrey K.
Lead Counsel, Product, Privacy & IP
Mid-Market (51-1000 emp.)
"Transcend is amazing!"
5/5
What do you like best about Transcend?

The technology actually works, and it comes with top-of-the-line support. Review collected by and hosted on G2.com.

What do you dislike about Transcend?

Transcend is a lot more expensive than other tools. Review collected by and hosted on G2.com.

Response from Szuyin Leow of Transcend

Thank you so much for your review, Audrey! We are grateful for your partnership and are committed to continuing to provide you and your team with top-of-the-line support.

-Szuyin, VP of Customer Experience at Transcend