# Trainual Reviews **Vendor:** Trainual **Category:** [Training Management Software](https://www.g2.com/categories/training-management-systems) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,032 ## About Trainual Trainual is the training, learning, and knowledge management platform that connects your entire company to how work actually gets done. Every role. Every process. Every policy. All in one place — searchable, assignable, and built to keep every team member aligned and accountable from day one to one thousand. As companies grow more complex, consistency becomes harder to maintain. The way things get done varies by manager, standards slip across locations, and getting new teammates up to speed takes longer than it should. Trainual fixes that by giving your company one central system — where everything your team needs to know is documented, organized by role, and delivered to the right person at the right time. Trainual is the go-to platform for teams across various industries including business services, real estate, construction, healthcare, technology, marketing, legal and cleaning. Build role-based training paths that get every new teammate up to speed the same way, every time. Standardize how work gets done across departments, locations, and roles — then track it to make sure it's actually happening. And when something changes, update it once and it's live everywhere. The built-in AI assistant knows everything your company knows — so instead of pinging a manager or digging through a shared drive, your team gets instant, accurate answers the moment they need them. Think of it as your smartest teammate, always on, always right. Assign responsibilities. Track progress. Automate accountability. No micromanaging required. The result? Faster ramp times. Consistent execution. Higher-performing people. ## Trainual Pros & Cons **What users like:** - Users find Trainual's **ease of use** essential for organizing training and ensuring team alignment seamlessly. (193 reviews) - Users love that Trainual is a **simple and intuitive LMS** , making training engaging and accessible for everyone. (100 reviews) - Users love Trainual for its **clarity and ease of use** , enhancing training efficiency and team alignment effortlessly. (94 reviews) - Users appreciate the **intuitive features** of Trainual, enhancing training through easy content integration and user-friendly design. (82 reviews) - Users appreciate the **intuitive interface** of Trainual, making process management and documentation effortless and engaging. (70 reviews) - Users find the **organizational structure helpful** for managing content and ensuring team alignment effortlessly. (67 reviews) - Course Creation (65 reviews) - Easy Setup (57 reviews) - Onboarding (56 reviews) - Organization (53 reviews) **What users dislike:** - Users feel the **limited features** hinder customization, user permissions, and overall usability, impacting their experience with Trainual. (52 reviews) - Users desire **more features** in Trainual, as current options limit customization and content inclusion. (47 reviews) - Users find the **limited customization** frustrating, impacting their ability to efficiently create training materials. (40 reviews) - Users find the **organizational difficulties** in Trainual challenging, as templates and flow can become confusing and cluttered. (28 reviews) - Users struggle with **poor navigation** in Trainual, finding it confusing and time-consuming to locate relevant content. (26 reviews) - Users struggle with the **learning curve** of Trainual, finding it initially complicated and time-consuming to master. (25 reviews) - Limited Capabilities (25 reviews) - Not User-Friendly (25 reviews) - Confusion (24 reviews) - Formatting Issues (20 reviews) ## Trainual Reviews ### 1. Trainual makes my life easier **Rating:** 5.0/5.0 stars **Reviewed by:** Morris S. | CEO Sims Training and Consulting, LLC, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about Trainual?** Trainual allows me to create systems, and it is systems that make everything easier. The options within Trainual allow me to make it "my own" by creating groups and subjects and organizing the content. One of the best parts is that our team "bought in" to using it and the users love it! Easy to find the information and training they are using it for. Someone on the team is in the system daily. **What do you dislike about Trainual?** Once I had the system designed and populated there have been no real downsides. The work has to go in on the front end learning the system and some trial and error on setting it up the way you ultimately want it to work and your purpose for using it in the first place. That's true of any new system and Trainual isn't immune to it. The training videos do make the process easier as well as the direct support I received from the support group. **What problems is Trainual solving and how is that benefiting you?** Repetitive questions are now answered with, "If you look at Trainual you'll find what you're looking for, and it has more detail than what I can give you here." Onboarding no longer requires face to face training on company policy and systems. Here's one of best parts: I can require people to complete certain parts or they continue to be reminded that they haven't completed all the requirements. That's really important for Industry and Company compliance. I know who has completed which parts and who has not. Training now includes some self directed training opportunities while other training is structured with a specific sequence required: you must complete A before you go to B. This is a great benefit to me because certain content must be learned in a sequence while other content can be completely self directed. **Official Response from Ben Lofrumento:** > Morris, this is music to our ears 🙌 Love that Trainual’s become your go-to for systems and that your team’s all-in on using it daily. Huge win that it’s taking repetitive questions off your plate and keeping compliance training on track. The mix of self-directed and structured learning sounds like it’s working perfectly for your world — exactly what we love to see. Appreciate the shoutout to our training videos and support crew, too! 💜 ### 2. User-Friendly Training Modules That Transformed Our Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Damon G. | US Operations Manager, Retail, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trainual?** User-friendly interface and content creation: It’s easy to build modules that combine text, images, videos, embedded links, and quizzes/tests in one place. The AI Assist feature (content generation and summarization) is especially helpful for getting past the blank-page problem when documenting processes. The hundreds of industry templates also speed up initial setup dramatically. Onboarding transformation: We were able to cut our average onboarding time significantly, moving from weeks of shadowing and scattered docs to a more structured, self-paced experience. New team members can learn at their own pace, take quizzes to confirm understanding, and e-sign acknowledgments. Managers also get clear visibility into progress and completion rates. Mobile app works well: The mobile app makes it easy for team members to complete trainings on the go, which is a big help for field or remote staff. **What do you dislike about Trainual?** Not a full-featured enterprise LMS: It’s strong for SOPs and straightforward training, but it falls short on some advanced customization, deeper reporting, and more complex branching logic that larger organizations may require. The dashboard and analytics are acceptable overall, yet they can still feel a bit basic—or even confusing—at times. Learning curve for admins: Even though the interface is mostly intuitive, configuring smart role-based learning paths, quizzes, and integrations takes more planning, testing, and iteration than I expected. Some users also mention occasional delays where content updates aren’t reflected right away. Mobile app limitations: The app works well for completing assigned training, but creating content and handling admin tasks are still much better on a desktop. **What problems is Trainual solving and how is that benefiting you?** It’s a powerful tool that genuinely helps growing companies scale without everything living in someone’s head. The mix of role-based training paths, AI assistance, progress tracking, and flexible content creation makes it especially strong for onboarding and process documentation. If your team is expanding and you’re tired of inconsistent training or knowledge silos, Trainual can deliver real ROI by speeding up ramp-up and reducing mistakes. That said, it’s best suited to businesses with 15–100+ employees that are willing to invest in building and maintaining documentation. Very small teams, or anyone looking for a lightweight or free option, may find it overkill or too expensive. It’s also not quite a full enterprise learning management system, and it isn’t the cheapest knowledge base tool either. **Official Response from Rachel Astori:** > Cutting weeks of shadowing down to a structured, self-paced experience, that's a win if we've ever heard one. Really appreciate the detailed and balanced feedback here; the reporting and admin learning curve callouts are genuinely helpful and headed to our product team. Thanks for being part of the Trainual community! ### 3. Trainual Makes Training Engaging and Reliable, with Great Performance and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Melanie A. | Training and Certification Coordinator , Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Trainual?** I like being able to make our process seem more alive with GiFs, emojis, and video links. As well as the ease of adding individuals to processes and trainings and sharing when needed. Performance is top notch and I don't have to worry about it freezing or being down. It works well with loom and youtube so we can upload company videos. I don't handle pricing but I will say that with what we are currently using per employee it is a good investment and makes it easy for managers to see what the team is and isn't completing or where drop off is. I have had great experience when asking for help and assistance with using Trainual to its full potential. I use the AI feature when cleaning up and coming up with my descriptions of each step or a process. That makes things a lot smoother and saves me time on minute things. **What do you dislike about Trainual?** The only downside is that you can't upload an video that you want without paying for the higher package. At our current size that isn't something that our company wants to do. I do appreciate the alternative of loom and youtube at least. **What problems is Trainual solving and how is that benefiting you?** Being able to not only disperse information quickly and efficiently but also to keep those items streamlined and easy to edit or update. As well as the dashboard for tracking, and the ability for managers to see their team. Its very helpful especially when we have issues with someone and they have done the training but it hasn't settled in. **Official Response from Rachel Astori:** > GIFs, emojis, and video links making processes feel alive — yes, that's exactly the training energy we're here for. So glad the AI features and manager visibility are saving you time and keeping your team accountable. Thank you so much for the thoughtful review! ### 4. Trainual Saves Us Dozens of Hours with Easy Process Documentation and Video Training **Rating:** 5.0/5.0 stars **Reviewed by:** Jennine B. | Chief of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** In our small but mighty firm, we are too busy to repeat ourselves when teaching new skills to a new employee or refreshing an existing employee's skills. Trainual lets us document a process or policy once, and it lets me say, "But did you check Trainual before asking for help?" Now this is the way everyone thinks! I feel like we have added dozens of hours a week to our availability thanks to Trainual, and now we have more time to complete our deep work for clients. My favorite feature is that it allows me to add videos showing my actual clicks and talk through a process, then document it also. This helps the visual learners like me! The service is great too! **What do you dislike about Trainual?** Honestly, I have not found a true dislike. If I have an issue, I ask for help and I get it. **What problems is Trainual solving and how is that benefiting you?** Trainual has helped us create searchable, repeatable processes and procedures for my team to learn the processes and procedures they need without bothering their teammates or the owner of the firm the same questions over and over. They can follow step-by-step instructions and complete their projects. My favorite thing to ask the team is "Did you document it in Trainual?" for any new processes they didn't find in Trainual, so this has now become a habit for the entire team. Trainual has saved u hours a day and a lot of frustration with my team in general. **Official Response from Rachel Astori:** > "Did you check Trainual?" becoming second nature for the whole team — that's true adoption! This is so incredible to hear and we are so glad it's giving you those hours back. Thanks for the kind words! ### 5. Game Changer Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne T. | VP of Operations and Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Trainual?** I love how easy it is to organize our processes. It is very user friendly and has great user facing look. I love the AI options. I update our information often so I appreciate how quickly I can do that and that a notification goes out to the users about the update. We were using DocSend prior to this and it was so hard to keep track of people's usage. I love the reporting Trainual gives. We will be using the HIPPA template training soon. Overall, very happy with this platform. **What do you dislike about Trainual?** I wish each user had a unique generated link to our site. I often hear that the invitee didn't get the email. If I send them a link and it connects to our account, that would be awesome. **What problems is Trainual solving and how is that benefiting you?** We need one space that everyone in our company could access and they would have the most updated docs. We are a newish company so our policies and procedures can change weekly. By sending all of our audiences to Trainual is a HUGE help. Audiences = Client, Sales Team, Sale Managers, potential clients. **Official Response from Ben Lofrumento:** > Hey Suzanne, Thanks for the awesome feedback! We’re thrilled to hear that Trainual is a "game changer" for you! It’s great that organizing processes and using our AI features is a breeze. Switching from DocSend to Trainual must feel like a breath of fresh air! We totally get your desire for unique generated links for users; we appreciate the thoughtful feedback here and will pass it on to our team! We’re so glad Trainual is keeping your docs updated in one spot, especially with all the changes happening. Thanks again for sharing :) ### 6. Love this product **Rating:** 5.0/5.0 stars **Reviewed by:** Madi M. | Project Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2025 **What do you like best about Trainual?** Trainual has been a really useful tool for me in my role. I still physically take notes anytime I learn a new process, but I’ve always been the person who types them up afterward in greater detail so I can rely on a more organized, legible version the next time I need to do that task. Trainual gives me one place to store all of those written versions and make them accessible to co-workers and other departments as needed. Overall, it’s a very functional and genuinely helpful product. I also like being able to customize the formatting, and I enjoy the flow chart feature a lot for visualizing processes. On top of that, recording and embedding screen shares is something I use often, and it makes everything so much simpler. I haven’t explored the AI features as much as I’d like yet, but I do love picking out cover photos and emojis to customize my modules. I’ve even told my boss I love working in Trainual because it’s basically my only creative outlet in my role—it almost feels like digital scrapbooking. **What do you dislike about Trainual?** I don’t have any complaints overall. That said, I’d really like to see a walkthrough or a guided how-to for using the AI tools. I haven’t felt fully comfortable exploring them on my own yet, and some step-by-step guidance would help. To be fair, these may already exist, but I haven't made time to look for them yet. **What problems is Trainual solving and how is that benefiting you?** It gives me an answer to almost any question someone might ask about how to do something: “Have you reviewed the Trainual module?” That saves everyone time. I don’t have to teach someone from scratch if I’ve already compiled a step-by-step written process that explains exactly how to do something, and why it’s done that way. **Official Response from Rachel Astori:** > This review made our day, thank you! We love hearing how Trainual has become your go-to spot for organizing processes and sharing knowledge across the team. Digital scrapbooking? We’ll take that as the highest compliment! 📘✨ It’s awesome that you’re making the most of custom formatting, flowcharts, and screen share embeds—they really bring SOPs to life. And you're not alone on the AI tools—our support team is happy to help make them feel less intimidating and way more approachable. Don't hesitate to reach out to them for tips! Thanks for being such a thoughtful (and creative!) part of the Trainual community. ### 7. Trainual: Effortless Onboarding and Communication Hub **Rating:** 4.5/5.0 stars **Reviewed by:** Tom G. | Operations Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Trainual?** I use Trainual as our company's main hub to find information, which is especially helpful for onboarding and HR policies. I love that it serves as a 'one stop shop', reducing frequent questions and saving time for both employees and managers. I also enjoy the ability to make content fun by adding GIFs, which makes reading about procedures more enjoyable. The AI feature to change writing styles is fantastic because it keeps our content fluid and coherent, particularly with so many collaborators. Additionally, setting it up was incredibly easy and intuitive; migrating our content required minimal training time. Trainual is user-friendly, reliable, and hardly ever goes down, which makes it an excellent tool for our team. **What do you dislike about Trainual?** I have no negative on feedback for Trainual at this time. **What problems is Trainual solving and how is that benefiting you?** I use Trainual as a one-stop shop for company information, saving time and alleviating repetitive questions. It centralizes our onboarding, HR policies, and wiki, making content access easy for managers and employees. **Official Response from Ben Lofrumento:** > Hey Tom — “damn near perfect” might be our new favorite compliment. 🙌 We’re pumped to hear that the switch from your old wiki setup is going smoothly — and that things like AI search, videos, and yes, even GIFs (the unsung heroes of training 😄) are making the experience better for your team. Major shoutout for calling out the content check-in reminders too. We built that to save folks from the whole “wait… when did we last update this?” moment — so it’s great to hear it’s doing its job! Thanks for the kind words — and welcome again to the Trainual crew. We’re glad you’re here! ### 8. Trainual Makes Creating and Improving Staff Training Content Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Elizabeth F. | Risk and Compliance Manager CAMLO, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** Trainual makes it easy to create training content for our staff. The features included also allow me to follow up and gain insight into how people are engaging with the material. The feedback tool has been great as well, because it provides a real-time opportunity to refine and improve our content. **What do you dislike about Trainual?** It would be great if I could import PowerPoint files directly, and also download them in different formats. At times, the editing functions feel a bit limited. It would also help to be able to change the background across every page, since I’m trying to make the content as user-friendly as possible. **What problems is Trainual solving and how is that benefiting you?** Trainual provides an online solution for full training for our staff and board of governors. We also launched risk assessment programmes using the tool, and it has created a very agile workflow for everyone. **Official Response from Rachel Astori:** > So glad the feedback tool and engagement tracking are adding real value — that's exactly what they're there for. The PowerPoint and formatting callouts are helpful, and we'll make sure they get to the right people. Thanks for sharing! ### 9. Trainual Turns Scattered Know‑How Into Clean, Organized Training Modules **Rating:** 5.0/5.0 stars **Reviewed by:** Ashelley W. | Training Coordinator/Health & Wellness Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** Trainual excels at taking scattered processes, institutional memory, and “this is how we do it” know‑how and turning it into clean, organized modules. For agencies like DOB, where workflows span multiple systems and teams, that structure is gold. **What do you dislike about Trainual?** Trainual shines with linear processes, but when you’re dealing with multi‑path workflows — like CRM scenarios, permitting exceptions, or role‑specific variations — it can feel a bit boxed in. You sometimes have to get creative to represent real‑world nuance. **What problems is Trainual solving and how is that benefiting you?** Trainual is essentially solving the operational chaos that happens when knowledge lives in people’s heads, processes vary by team, and training depends on whoever happens to be available. For someone in your role — orchestrating enterprise‑wide training, technical rollouts, and consistent adoption — the benefits are especially tangible. **Official Response from Rachel Astori:** > This is such a great way to put it — thank you. We love hearing how Trainual’s helping turn institutional knowledge into something clear and usable across teams. And you’re right: real-world workflows aren’t always linear, so we appreciate you sharing how you’ve had to get creative to capture that nuance. Feedback like this is incredibly valuable, we're so grateful you took the time to let us know! ### 10. Efficient Onboarding with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Melisa L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Trainual?** I use Trainual for onboarding, capturing completed courses, acknowledgments, and achievements. It's really helpful for organizing training processes and policies. I love how it facilitates onboarding and allows everything to be digital, more organized, and eco-friendly. Trainual makes it easy to adjust training programs, and I appreciate how easy it is to edit and update content. The organization by locations, teams, and groups is fantastic, along with the permission levels which are very useful. With our business having 3 locations and over 180 employees, Trainual uniquely allows us to house all information in one place and enables cross-location managers to view completion reports for accountability. The platform's ability to manage onboarding and training in one place for analysis across all our businesses is invaluable. Since I started using it, Trainual has been very easy and manageable. **What do you dislike about Trainual?** Adding videos needs to be easier / less complex. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for organizing onboarding, training processes, and policies. It facilitates digital, eco-friendly documentation and provides a flexible training program. Trainual centralizes information for my business, allowing easy edits and tracking across multiple locations and roles. **Official Response from Rachel Astori:** > Three locations, 180+ teammates, one place to manage it all — that's exactly what Trainual's built for. This is music to our ears and we are so happy to hear Trainual has helped you organize your processes and policies. Thanks for being part of the Trainual community! ### 11. Empowering Staff to Work Smarter **Rating:** 3.5/5.0 stars **Reviewed by:** Clara I. | Training Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** It's searchability, flexibility, and how interconnected it is. I can update one piece of it and know any linked/connected content is also updated. No more "missing spots". My team likes that they can actually find the answers they are looking for. The support from Trainual staff has been incredible as well. **What do you dislike about Trainual?** It can be a bit glitchy and slow to load sometimes. I also still struggle with how to set up learning pathways and ensure user settings and access is correct. **What problems is Trainual solving and how is that benefiting you?** Trainual is reducing the number of repeat questions and answers that traditionally clog up email inboxes. It empowers our staff to find the answer themselves, which in turn keeps their workflow going and serves our customers better. **Official Response from Rachel Astori:** > Thank you for the honest feedback — this is really helpful. Glad the searchability and connected content are landing well for your team. For the learning pathways and user settings, our support team would love to help get that sorted — don't hesitate to reach out. ### 12. Trainual Makes Success Scalable—and Employees Stay Engaged **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda T. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Trainual?** Trainual helps new hires be successful right off the bat, improve time to productivity, and boost engagement. This impacts overall team success. The shared documentation is easy to access, and there’s so much flexibility with the ability to embed files, videos, hyperlinks, and more. It’s also very easy to share changes and updates as things evolve. Without Trainual, my team and I would not be as successful in our work. The UI is great—simple to use and genuinely effective. **What do you dislike about Trainual?** There isn't much I dislike. It's a great product! **What problems is Trainual solving and how is that benefiting you?** It allows us to document and retain knowledge so that, if there is turnover, the knowledge and information don’t leave with one person. This helps reduce gaps in the work and keeps things moving smoothly. Additionally, it supports everyone on my team in being successful. Setting someone up for success is a win for everyone: the individual, the team, and the business. Engagement is key, and this is a critical tool for employee satisfaction. **Official Response from Rachel Astori:** > Thank you for such an incredible review! We love hearing how Trainual is helping your team ramp faster, stay engaged, and keep knowledge from walking out the door when turnover happens. That “win for everyone” mindset is exactly what Trainual is built for, and it means a lot to hear it’s making a real impact for your team. ### 13. Convenient Curriculum Management and Easy Edits **Rating:** 5.0/5.0 stars **Reviewed by:** Tim L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Trainual?** I like the convenience of being able to load our curriculum quickly and make easy edits. This feature helps to organize and creates an ease of use for our organization, allowing us to work on other things instead of spending all of our time in the program. The initial setup also felt easy, as our team was able to work together to get all of our curriculum uploaded smoothly. Overall, I'm very likely to recommend Trainual, and I love it. **What do you dislike about Trainual?** I think just from a training standpoint for our staff, just make sure our staff understands the program. So better utilizing the videos that are with the program would help us. **What problems is Trainual solving and how is that benefiting you?** Trainual keeps all our training and curriculum in one space, allows us to test apprentices, and makes it convenient to load and edit curriculum quickly, which saves time and lets us focus on other tasks. **Official Response from Rachel Astori:** > So glad the upload and editing experience has been smooth for your whole team. Great callout on leaning into the training videos — Trainual U is a great resource if you haven't explored it yet! Thanks for the love and for being part of the community! ### 14. Revolutionized Our Staff Training and Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Jessi C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I love being able to create individual pathways on Trainual. It really helps cater to what each staff member needs, which is great for our unique business set-up as a swim school. I can tailor individuality to each position and team member, ensuring major trainings include specifics from each role so everyone has the knowledge they need. The general layout of all the pathways is something I love, even though I would like more design options. The initial setup was fantastic. Our implementer was amazing and made the process seamless with weekly meetings, assigning specific tasks, and helping upload years' worth of documents into one program. She was thorough in answering all my questions and was always available throughout the week. As an operations manager on the verge of a major company transition phase, Trainual makes documenting and training on all our core processes super important, ensuring that we can continue to provide the same reputable service in new locations. **What do you dislike about Trainual?** I would like some more design options. I love the general layout of all the pathways, but I would like to be able to upload our brand design, vision, voice, and message. I would like to upload our logos (not just as a header) but our company colors to the backgrounds, upload our brand voice to the AI features. **What problems is Trainual solving and how is that benefiting you?** Trainual provides a sustainable system for housing processes and procedures, ensuring consistency and company alignment. It allows me to create tailored pathways for staff needs, incorporating specifics from each training for comprehensive knowledge across roles, while maintaining consistent branding. **Official Response from Rachel Astori:** > We are so glad your implementer made the process feel seamless, and got you up and running! We hear you on branding customization feedback, and we're making sure this is headed to the right people. Thanks for the thoughtful review! ### 15. Effortless Onboarding with Seamless Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Lee D. | Partner, Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I like that Trainual is really user-friendly for all people in all generations. It has a great way of updating people on when they need to do different trainings. It's very automated, and it's got a great user interface. I also appreciate that it saves us a ton of time and ensures everyone has equal training on things like software and overviews of our company and how we work. I find the knowledge checks at the end helpful because they ensure our team actually absorbs the information and can use it. It's easy to set up too, which is a plus. **What do you dislike about Trainual?** Easier video editing would be great. It would be helpful to give some ideas for people who aren't as comfortable with recording video on how they can have some best practices. **What problems is Trainual solving and how is that benefiting you?** Trainual saves us a ton of time by eliminating the need to onboard everyone individually, ensuring equal training on software, company overviews, and work processes. **Official Response from Rachel Astori:** > Equal training for every teammate, every time — that's exactly what we're here for. The video editing and best practices feedback is a great idea and we'll pass it along. Thank you for the kind words! ### 16. Streamlined Training, Slight Navigational Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Serene C. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I really find Trainual easy to use, and I love having all my training documents and modules in one place. It's great being able to embed links and create modules with training-specific topics. These features provide solid support for the trainees and make it easier for me as the trainer to guide them through a clear training path. Also, setting it up was super easy! **What do you dislike about Trainual?** I think it's a bit slow at times and maybe too clicky like you have to click around a lot to find where you need to be. I think when trying to find a page or document I can get lost in all of the buttons or functions, creating more clear guidance may help to ease that. As for slowness, it may be because we have so many documents uploaded but at times it takes a few minutes to get to a new page or locate a section due to speed. **What problems is Trainual solving and how is that benefiting you?** Trainual helps by having all documents and training in one place, making it easy to use. I like embedding links and creating modules for clear training paths, which support trainees and help me guide them better. **Official Response from Rachel Astori:** > One place for everything your trainees need — that's the foundation. The navigation and speed feedback is really useful and we're passing it along. Thanks for sharing! ### 17. Scalable, User-Friendly Onboarding with Real-Time Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2026 **What do you like best about Trainual?** The key features we rely on include step-by-step process documentation, embedded multimedia such as videos, quizzes, and images, and the ability to assign content to specific roles or teams. The built-in tracking and completion reporting is especially valuable because it lets us monitor progress in real time and quickly spot any gaps in compliance or capability. An unexpected benefit has been the consistency it brings to supporting the onboarding new employees. New employees receive a standardised experience regardless of their location or manager. Trainual has strengthened our ability to deliver scalable, consistent, and trackable learning across our company. Our employees are very happy with the user friendliness of this system, especially the AI Support Assistant and how much information is at their fingertips and the speed at which they can retrieve information when they need it, which saves time and money. Our Trainual Administrators like the AI support they can use when creating content descriptors and for ideas when developing content, as well as the suggested templates available. Our company completed a review of Trainual in comparison with other products approximately 10 months ago and Trainual has remained as our preferred platform due to its competitive pricing and administration capabilities. We are very happy with the level of support we have at our fingertips with Trainual. We have never had a problem of no one getting back to us if we have a query or need more information or technical issues to resolve. The service we have received has been excellent. **What do you dislike about Trainual?** The reporting features are relatively basic and do not provide the level of detail required for comprehensive training analysis. In particular, generating meaningful training summary reports for employees who have left the organisation is challenging. Once a user is archived, their training data is not easily accessible for reporting purposes. To extract a report, we are required to reactivate the user, which is inefficient and creates unnecessary administrative effort. Even after reactivating users, the available reports lack depth and do not provide a consolidated or detailed view of completed training, progress, or historical learning activity. This makes it difficult to meet internal reporting requirements and limits our ability to maintain accurate training records for audit or compliance purposes. Enhancing the reporting capability—particularly the ability to generate comprehensive, exportable reports for archived users—would significantly improve the platform’s overall effectiveness and reduce manual workarounds. Another feature that could be improved are the Trainual Template Paths. We tried to use these to separate what we wanted our new starters to focus on from week to week by using the split functionality, but this is to rigid for our requirements as it stops the employee from being able to open any other content outside of the fixed section they first commence. we would rather this was a 'guide' and if the person wants to skip to other content outside of the split section they are currently working through, they should be able to do this. Adding Tables into content can be a bit of a challenge. Sometimes it is difficult to format these properly. We have had problems when developing content that we can lose it if we have accidentally got 2 Trainual windows open at the same time and have made edits in both windows (we use multiple screens so this does happen sometimes). Would be great if Trainual saved these edits regardless how many windows we're working from, or provided a warning that it is already open in another window. Trainual us unable to provide us with Google Sheets reports, only excel, so when we receive these reports via email, we then have to convert them to Google sheets before we can analyse the data. Would be great if this happened automatically. **What problems is Trainual solving and how is that benefiting you?** Trainual is helping us to addresses inefficiencies in onboarding and training delivery. Without a structured system, onboarding relied heavily on managers and ad hoc training, which was time-consuming and inconsistent. Trainual enables structured, role-based onboarding pathways that reduce the time required from managers and allow new employees to become productive more quickly. **Official Response from Rachel Astori:** > Really glad Trainual has become the go-to across your team — from admins building content to new hires finding answers fast. Consistent onboarding regardless of location or manager is exactly what it's built for. The reporting feedback, especially around archived users, is detailed and incredibly useful. We're passing it straight to our product team now. Thanks for being part of the Trainual community! ### 18. Effortless Process Documentation with Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I use Trainual to keep up with company processes and I appreciate how it helps with documenting and creating a better workflow. It's beneficial for detailing processes with screenshots and steps. I find the UI easy to use and appreciate the good amount of customization it offers. Adding personality with GIFs and emojis makes dry content more interesting by breaking it into smaller chunks and adding some flair. It's the easiest training software I've used in my career, making it a 10 out of 10 for recommending to others. **What do you dislike about Trainual?** I wish we could use our company branding to make it look more custom to OUR needs. Our company has a branding guide I'd like to be able to upload so that the Trainual fonts, colors, etc. align with our company's guidelines. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for documenting processes, ensuring business continuity, and keeping workflows moving even when teammates are off. It breaks complex tasks into smaller, engaging parts with GIFs and emojis. **Official Response from Rachel Astori:** > This is music to our ears, thank you so much for sharing! So glad the customization options are making the content more engaging for your team. The branding feedback is a great callout and something we'll definitely pass along to our product team. ### 19. Streamlined SOP Management with Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** John S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I like using Trainual for making sure all employees are up to speed and have verified their understanding of any new process or change. It's great because it gives our managers reminders, ensuring that procedures don't become stale. By setting a renewal date for processes, it forces us to revisit and make necessary adjustments. This really helps reinforce consistency within the company, regardless of who is handling the task. The content area is used the most, and I like that we can create groups not only by department but also based on required awareness. The reports function helps us understand our people's engagement, which is very beneficial. **What do you dislike about Trainual?** There's a bit of a learning curve because Trainual is a much deeper product with more depth and breadth. It's just different from what we were used to with IT Glue. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to ensure all employees are up to speed and familiarized with new processes or changes. It reminds managers to review procedures regularly, reinforcing consistency and helping the company scale. **Official Response from Rachel Astori:** > We are thrilled to hear the renewal dates and reporting is keeping your team consistently aligned. Totally fair on the learning curve, if you ever want some tips and tricks our support team is happy to help! Thanks for being part of the Trainual community. ### 20. Ideal Tool for Training and Content Management **Rating:** 5.0/5.0 stars **Reviewed by:** Juan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I really appreciate the quizzes feature in Trainual. They're not only fun and cool to create, but also offer various answering mechanisms like multiple choice, complete the sentence, and selected choices, which I think are pretty cool. I love how the system requires you to pass the quiz before it's marked as completed, which ensures thorough understanding. The chart showing percentages completed and the leaderboard feature is another aspect I enjoy, as it allows me to see how I compare with other employees. It's a great way to track progress. Furthermore, Trainual's organization is something I like; it's very neat and allows separation into training material and learning content, which makes navigation easier. **What do you dislike about Trainual?** I believe something that could be improved is when you're creating content and you have the type-in box, where you select the font size, the font color, if you're using bullets or indents, it could be upgraded to be more like Microsoft Word. Yeah, it would be nice to have more features in those tools and be more user-friendly. I need that thing to be as fast as I am. **What problems is Trainual solving and how is that benefiting you?** Trainual helps create a database for new hires, storing and organizing company systems. It solves data storing, cataloging, tracking, and teaching content management, allowing new hires to learn efficiently with interactive quizzes and exams. **Official Response from Rachel Astori:** > Thank you for this — the detail here is so helpful! Really glad the quizzes and leaderboard are making training feel engaging. The feedback on the content editor is heard and we will be sure to get this to our product team. We appreciate your thoughtful review! ### 21. Engaging Onboarding and Training Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey H. | Partner / Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** I use Trainual for onboarding all new hires and as a portal for all company policies, shared documents, SOPs, marketing, and sales documentation. It's now very easy to find all shared company info, and it makes the info engaging and fun. I like the ability to take a wall of words and format it so it's not boring; it's fun and engaging. Employees enjoy participating and absorb the info better. The ability to embed videos such as Loom videos is great and helpful, letting us make shorter, relevant videos and demos that are embedded into our trainings and SOPs. This way, employees can relate better and learn faster. I found the initial setup super easy and actually enjoyed the implementation and training. **What do you dislike about Trainual?** Possibly the integration into other tools, specifically maybe other EOS related tools. **What problems is Trainual solving and how is that benefiting you?** Trainual makes it easy to find company info like policies and SOPs, and it turns training into an engaging experience. Employees absorb info better with shorter videos and demos, making learning faster and more relatable. **Official Response from Rachel Astori:** > This is such a joy to read! We love hearing that Trainual’s helping turn SOPs into something engaging and actually enjoyable to learn. So glad setup was smooth and that our team could support you along the way — and we’ll happily take the “nothing we don’t like”. Thank you so much! 😊 ### 22. Build Your Company's Playbook with Trainual **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I love the interface and how intuitive it is to edit and create content. It is connected to our HRIS so user information is always current. The AI search is excellent, searching our large database of policies and procedures with ease. Implementation was a breeze, with Chris and Fatima by my side we were up and running in 4 weeks. Plus, with Trainual U, there's no excuse NOT to be an expert. We're already saving a lot of time by using Trainual as our company's playbook. **What do you dislike about Trainual?** I have not had great luck with the AI writing tools, there seems to be a very long processing time and I'd rather use a different LLM to achieve my writing goals at this time. There have been occasional network issues, and several bugs I have reported with no updates yet. Looking forward to future releases. **What problems is Trainual solving and how is that benefiting you?** Trainual was first and foremost a way to fix our training. Our secondary goal with it was to reduce onboarding times/increase efficiency. The software is perfectly aligned with our budget as a small organization. **Official Response from Rachel Astori:** > So glad you're seeing value so quickly and that Chris and Fatima made the launch smooth. We appreciate the feedback on the AI writing tools and will be sure to get this to our product team. Thank you for the thoughtful review! ### 23. Creative and Comprehensive, But Navigation Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Becky W. | Learning and Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** I like that Trainual allows for creativity with the use of graphics, PDFs, videos, screen shares, and different fonts and GIFs. I appreciate the format where it's divided into people, company, team resources, and processes. It also offers a way to not just have words on a screen but something to move people through and kind of entertain them as they go along. **What do you dislike about Trainual?** Just the overall finding of information in Trainual really makes people not want to use it. It's hard for me. I've created it, and I still can't find where things are. Sometimes as you're creating, it's not simple to create and find what you've created. The other hard thing about Trainual is the updating portion. There needs to be a better AI feature to help you create the content. **What problems is Trainual solving and how is that benefiting you?** Trainual keeps all our processes in one place, provides a foundation for training individuals, and offers how-to videos for all our platforms. **Official Response from Rachel Astori:** > Thank you for such a thoughtful and honest review, it’s clear you’ve spent a lot of time building in Trainual! We’re really glad the flexibility around PDFs, links, visuals, and updates has been a strong fit for your team. We really appreciate the feedback on searchability and organization, especially as content grows over time. If you’re open to it, our CX team would love to connect and help you work through structure, navigation, and ways to surface content so things feel easier day to day. We’re also sharing this feedback with our product team — the ideas you shared around visibility and updates are especially helpful. Thanks again for sticking with us and taking the time to share what would make Trainual work even better for you. ### 24. Intuitive Learning Management System **Rating:** 4.0/5.0 stars **Reviewed by:** Josiah D. | Learning and Development Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Trainual?** Trainual has implemented several tools and data components that have streamlined employee onboarding and tracking. First off, Training Paths have simplified content assignment. With a custom template, I know each employee is getting access to the correct content, in the order it was designed for. Secondly, Trainual has updated the ability to review content completion and resetting previous completions as needed. **What do you dislike about Trainual?** Sometimes there are updates that I wasn't aware of, requiring me to figure out its implementation on my own. Trainual University is a helpful too, but it seems like some updates slip through the cracks on guiding users on how to best use them. **What problems is Trainual solving and how is that benefiting you?** Trainual has allowed us to streamline training and relaying information companywide. This opportunity has connected the company despite being in multiple locations. It has allowed for consistent communication and equitable access to materials and information. **Official Response from Mallory Glessner:** > Thanks for sharing your feedback, Josiah! So glad to hear that you've enjoyed your time using Trainual and working with our team. We hear you on feature updates and are actively working on new ways to make this process smoother and easier for all. Here if you need anything - we appreciate you so much! ### 25. Great UX, Smooth Payroll Integration, and Helpful Human Support **Rating:** 4.5/5.0 stars **Reviewed by:** Billy G. | Owner/Manager/Veterinarian, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Trainual?** Great UX for both creators and users compared to other documentation platforms I've tried. It integrates with our payroll system, making user provisioning quick and easy for me. The support team is great, and its nice to chat with real humans when I need it. AI features make it easy for users to find the answers they're looking for. **What do you dislike about Trainual?** I'd love to see user-defined templates to help us standardize our content formats. I can already set defaults for font, color, etc, let's just take it a step further. **What problems is Trainual solving and how is that benefiting you?** Consistency is crucial in our business, and Trainual helps build consistency into training and execution. **Official Response from Rachel Astori:** > The "real humans" comment about our support team genuinely made us smile, this call out means everything to the team. Glad the payroll integration and AI search are making life easier — and the user-defined templates idea is a great one. Passing it along! ### 26. Efficient Training with Some Flexibility Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Sonam C. | Head of Finance and Governance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Trainual?** I really appreciate how Trainual saves time by reducing the need for in-person training. Staff can self-train using clear information on systems and processes, ensuring consistency and saving time on onboarding and new processes. I value Trainual's structured playbooks, step-by-step process documentation, and onboarding paths the most. They make it easy for staff to self-train, ensure consistency, and reduce the need for in-person training. Additionally, the initial setup was straightforward and easy to follow. Although it took some time to upload and document processes, the platform itself was intuitive and simple to implement. **What do you dislike about Trainual?** Updating and editing content can feel time-consuming at times, and the platform can be a bit rigid when processes change frequently. More flexibility and faster editing would improve the experience. **What problems is Trainual solving and how is that benefiting you?** Trainual saves time by reducing the need for in-person training with clear, structured information and playbooks, enabling staff to self-train. This ensures consistency and simplifies onboarding and process updates. **Official Response from Rachel Astori:** > Love hearing this — thank you! It’s awesome to know Trainual’s helping you keep everything in one place and making onboarding a breeze. Totally hear you on the editing side — quicker, smoother updates are something we’re actively improving. Appreciate you taking the time to share your experience! ### 27. Streamlined Onboarding with Custom Learning Paths **Rating:** 4.0/5.0 stars **Reviewed by:** Emma R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I appreciate the ability to build custom learning path templates in Trainual, making managing new hire training much easier for me. The course builder is easy to use and efficient, allowing me to quickly make a course and set up a templated learning path that I can easily assign to new hires. This is really valuable because I'm very busy managing new hire training. Additionally, the initial setup was very easy, and the support was helpful. **What do you dislike about Trainual?** I find the organization aspect lacking. I would love to be able to make folders to better organize content instead of organizing it by user group. **What problems is Trainual solving and how is that benefiting you?** I use Trainual for easy access to sales onboarding materials. It provides clear learning paths for new hires and customizable learning journeys. The course builder is easy and efficient, allowing me to quickly set up templated learning paths. **Official Response from Rachel Astori:** > Really glad the course builder and learning path templates are saving you time — we know how much is on your plate managing new hire training. Folder-based organization is a great callout and we'll make sure it gets to our product team. Thanks for being part of the Trainual community! ### 28. Revolutionized Our Onboarding Process **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley L. | Office Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I use Trainual to help train our team and assist in onboarding. It's helped us avoid constantly repeating ourselves, as any question a new hire has is already answered through Trainual. I like how easy it is to use and how customizable it is, allowing us to match our company needs and eliminate the repetition of information. The initial setup was super simple, and I even started it without having to watch the tutorial videos. **What do you dislike about Trainual?** The only issue I have ever had is with uploading videos. I wish I could just drag and drop videos into the document, but instead I usually post it on YouTube and add in the link. I wish that I could integrate ServiceTitan and ServiceChannel. **What problems is Trainual solving and how is that benefiting you?** Trainual helps reduce repetitive explanations by answering new hire questions and matches our company needs with easy customization. **Official Response from Rachel Astori:** > This is music to our ears! We appreciate the feedback on video upload and will be sure to pass this to our product team. Thank you for the thoughtful words. ### 29. A Solid Start to Organizing the Chaos **Rating:** 5.0/5.0 stars **Reviewed by:** Tosha L. | Business Systems Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Trainual?** It’s really easy to use and didn’t take much effort to get started. The layout is clean, so you’re not constantly explaining it to people. We haven’t fully rolled it out yet, but even in limited use it’s been helpful having processes in one place instead of scattered everywhere. Also, their customer support is top-notch—quick, helpful, and easy to work with. **What do you dislike about Trainual?** There are a lot of features, which is nice, but it can feel like more than you need when you’re still figuring out your structure. **What problems is Trainual solving and how is that benefiting you?** It’s giving us a central place for SOPs, documentation, and all the “how do we do this again?” type stuff that used to live in people’s heads or scattered files. It’s also been a bit of a nudge (in a good way) for long-tenured managers to actually document their processes instead of relying on memory or verbal handoffs. That alone is making things more consistent and a lot easier to pass on to others. **Official Response from Rachel Astori:** > Thank you for such a real (and relatable) take! Getting everything out of people’s heads and into one place is a huge win, and we love that Trainual’s helping make that happen. Totally get how it can feel like a lot at first, too — that’s something we see as teams build their structure. We really appreciate you being part of the Trainual community! ### 30. Flexible Training Platform with Customizable Features **Rating:** 5.0/5.0 stars **Reviewed by:** Shawn M. | Chief Strategy Officer (CSO), Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I love the flexibility of Trainual. I can include various types of content like videos, documents, written text, and more, which really helps accommodate different learning styles among my staff. It's nice to have a platform where I can share materials that everyone can use regardless of how they learn best. Trainual also allows me to see exactly how much my team has accomplished, tracking the percentage of training completed, which is very helpful for us. The initial setup was super simple, at least from my perspective. **What do you dislike about Trainual?** Nothing to report **What problems is Trainual solving and how is that benefiting you?** I use Trainual to onboard new agents efficiently, providing comprehensive training and retraining options. It supports various learning styles with videos, documents, texts, and audio, ensuring everyone can access information. The progress tracking feature is very helpful to see what percentage of training is completed. **Official Response from Rachel Astori:** > Nothing to report on dislikes — love to see it! Glad the flexibility and progress tracking are making a real difference for your team. Thanks for being part of the Trainual community! ### 31. Trainual Makes Training Easy and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kerwin B. | Customer Service Specialist, Transportation/Trucking/Railroad, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Trainual?** We really like the improved organization of content and how easy it is to track team progress. The platform makes it simple to keep our training materials updated and ensures everyone stays on the same page. **What do you dislike about Trainual?** It would be great to see more customization options and deeper reporting features in the future to help teams get more insights from their training data. **What problems is Trainual solving and how is that benefiting you?** Trainual solves the problem of scattered, disorganized training materials by providing a centralized platform for creating, organizing, and delivering training content. This benefits me by saving time and effort in onboarding new team members, ensuring consistency in training across the organization, and enabling easy access to resources for continuous learning and development. **Official Response from Mallory Glessner:** > Hey Kerwin! Appreciate you sharing your feedback. Stoked to hear Trainual is making your company training more efficient and enjoyable (dare we say more fun?!). We have grown our product to meet customers of larger sizes, but take pride in how well we still serve smaller organizations. If ever you feel like you need coaching or support on simple best practices for a smaller company - we have folks chomping at the bit ready to help you lock in your A-game strategy. Just reach out. Appreciate you taking the time here! ### 32. Streamlined SOP Management, Minor Speed Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Marine M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** I use Trainual to create and organize all SOPs for our office, and it makes it easier to find whatever subject we are looking for by keeping all forms of SOPs in the same spot. I like Trainual's layout and its ability to integrate text, images, videos, and links. It also makes it easy to add screenshots and Loom videos to subjects. **What do you dislike about Trainual?** It often takes time to load or reload. Sometimes the website freezes too. Maybe a tool that would help identify duplicate subjects. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to create and organize all SOPs for our office, making it easy to find the subject we're looking for and keeping everything in one place. The integration of text, images, and Loom videos simplifies adding content to subjects. **Official Response from Rachel Astori:** > Thanks for sharing your experience! It’s so good to hear content creation, sharing, and Loom videos have been working well for your team. We're grateful for the note on the lag and load times — that can definitely slow things down when you’re building and we'll be sure to pass this to our product team. If you want some hands on help, our support team would be happy to help troubleshoot or compare notes on setup and browser performance. ### 33. Engaging, Interactive Training Platform with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** susan w. | Exective Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** I think what I like the most about Trainual is that it's visually appealing and fun. It's interactive and has a lot of features that are just user-friendly. The features basically make people want to be in the training a little bit more, to play around in it so that they can learn more as they go. **What do you dislike about Trainual?** I don't really love that Trainual is not as effective as in-person training. We've been using it for about a year, and I've noticed that the performance of employees has dropped off significantly. So even though they go to the portal and test well, the operational skills they've learned aren't good. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to consolidate training materials on one platform with written and visual learning styles, enhancing learning flexibility and engagement. **Official Response from Rachel Astori:** > Really glad the experience feels engaging — that matters. The feedback on translating training to on-the-job performance is something we take seriously, and we'd love to dig into this with you. Our support team can help explore ways to bridge that gap — please don't hesitate to reach out! ### 34. User-Friendly and Fun, Despite Search Limitations **Rating:** 5.0/5.0 stars **Reviewed by:** Xana L. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2026 **What do you like best about Trainual?** I love how user-friendly Trainual is. It makes trainings fun and is super easy to use, which means it's easy to make them fun too. I absolutely love the flowchart feature, which I think is a lot better than Lucid Charts. The design is something I really love as well, and it makes learning more fun and less stoic. Even with the search feature being a little limited, I really love and enjoy using Trainual. **What do you dislike about Trainual?** The search feature is hard to use for documents. If the keyword isn't exactly right, you might miss a document that should have been located. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to provide an easy way for agents to find answers to any questions, from refund processes to HR benefits. It's our source of truth. **Official Response from Rachel Astori:** > Thanks so much for the thoughtful review! We’re glad Trainual’s flowcharts, visuals, and completion tracking have been a strong fit for your team. We really appreciate you calling out your experience with search and AI, too. If you’re open to sharing more, our support team would love to learn from you and pass that context along to our product team. ### 35. Trainual: Our Easy Single Source of Truth for Onboarding, SOPs & Ongoing Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Bri B. | Vice President of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2026 **What do you like best about Trainual?** We use Trainual agency-wide as our single source of truth. It powers everything from onboarding and SOPs to ongoing learning and development, so our team always knows how we operate and where to find answers. It keeps our processes organized, and it’s genuinely easy to use and update, which makes adoption across teams simple. **What do you dislike about Trainual?** I’d love to see a ChatGPT integration that allows users to ask questions and get clear, conversational answers pulled directly from our Trainual content. **What problems is Trainual solving and how is that benefiting you?** Trainual solves the problem of scattered knowledge, inconsistent processes, and tribal information living in people’s heads. By centralizing everything into one system, Trainual gives us clarity, consistency, and accountability. New hires ramp faster, teams execute more consistently, and leaders spend less time answering repeat questions or retraining on the same processes. **Official Response from Rachel Astori:** > This is exactly the kind of use case we love to see. Having one clear place where teams can find answers, stay consistent, and keep learning makes such a difference. Awesome news! We recently released our new AI assistant directly inside Trainual, so now your team can ask questions directly in the search bar and get a conversational answer based on your content. If you'd like to learn more our support team is available to help teach you and your team how to use it! ### 36. Empowers Teams with Intuitive Training Management **Rating:** 5.0/5.0 stars **Reviewed by:** Estela G. | Human Resources Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Trainual?** I really like Trainual's user-friendly interface. It's easy to navigate, and the intuitive layout, search function, and clear organization make using it a smooth experience. Trainual simplifies our training process, reduces repetitive questions, ensures consistent information, and helps new team members get up to speed faster. The initial setup was really easy and intuitive. I also enjoy your emails about new updates; they are very charming. **What do you dislike about Trainual?** Sometimes I find that certain updates or new content aren't immediately noticeable. It could be helpful to have a clearer way to highlight recent changes or important updates so nothing gets missed. **What problems is Trainual solving and how is that benefiting you?** Trainual simplifies training, reduces repetitive questions, ensures consistent information, and speeds up onboarding. It saves time, keeps everyone aligned, and efficiently handles training and referencing procedures. **Official Response from Rachel Astori:** > Thank you so much for the review, it sounds like Trainual has really become a core part of how your team operates. Bringing everything into one place and creating that clarity is exactly the goal. And thanks for calling out customization too — that’s super helpful context as we think about how teams want to tailor things to fit their workflows. We'll make sure our product team sees this! ### 37. Easy to Navigate, Helpful AI Editing, Great setup **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Trainual?** I like that while we were creating the information feed for the program it challenged leadership in our company to actually create policies and procedures that did not exist. It forced people to address and make policy. The software is very easy to navigate and the edit/AI features truly helped to finish "thoughts". The support from Jason was tremendous and even though he continually repeated himself it did help advance discussions. Pricing I have no idea on. The software performed as advertised.Integration into our business never happened as we never got to the end. **What do you dislike about Trainual?** I enjoyed reviewing what other people had entered and editing to real world expectation. As far as dislike we never launched the program company wide to see how it would integrate into our daily routines. **What problems is Trainual solving and how is that benefiting you?** I found it helpful that we were able to quantify what our processes and policies are, but unfortunately, we did not launch it company wide. **Official Response from Rachel Astori:** > The process of building in Trainual forcing real policy conversations — that's an underrated win. Hope you get to the full launch soon, and we're here when you're ready! ### 38. Solid Training Tool with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Cody T. | Training and Development Lead **Reviewed Date:** February 05, 2026 **What do you like best about Trainual?** I love that Trainual acts as an LMS in many ways. It's great for creating meaningful trainings and allows people to complete training on their own time. I appreciate that it serves as a great resource to ensure everyone stays on the same page. The ability to share via video and pictures, and break up content so it's not just long pages of manuals, makes it engaging. I also love that you can gauge understanding through tests, which adds an interactive element. The initial setup was pretty easy too. **What do you dislike about Trainual?** I think it’s pretty limiting in the fact that participants can’t upload videos as a test response from their phone or photo library. It would be nice for participants to be able to record a video or upload from photo library on tests to demonstrate their understanding of the work. **What problems is Trainual solving and how is that benefiting you?** Trainual allows us to create meaningful trainings that people can complete at their own pace and acts as a great resource to keep everyone aligned. It facilitates engaging learning through multimedia and comprehension testing. **Official Response from Rachel Astori:** > Thanks for the thoughtful review! Love hearing Trainual’s been a strong self-paced training hub for your team and that the mix of video, images, and tests keeps things engaging. The idea of letting learners upload or record video responses from their phone is a really smart callout — we just sent this to our product team to make sure they have eyes on it. Thanks for being a part of the Trainual community! ### 39. Effortless Training with Step-by-Step Guides **Rating:** 5.0/5.0 stars **Reviewed by:** Chad E. **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** One thing I've liked about Trainual is that even though we've been using it for about a year with only one person going through it due to low turnover, it's convenient to go in and edit on a weekly basis if needed, making it fool-proof. I appreciate being able to reconfigure things, add some funny pictures to make the content more entertaining. It's been pretty easy to use, even for someone like me who's not very tech-savvy. I also find the step-by-step setup is straightforward and helps make procedures clear. Having the capability to add YouTube links is handy, as it lets our techs access short videos for quick learning in the field. We've been able to put codes in there that pertain to our work, and it's great for providing customers with reasons for pricing while ensuring techs are certified and trained. **What do you dislike about Trainual?** I wish there were better options to maybe put some more pictures in, and that could be me not doing it right. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to clearly spell out each step with videos, pictures, and YouTube links, ensuring our team knows their tasks in detail. It's fool-proof, with easy editing to make updates. Linking video tutorials will help techs learn independently without needing to call for help. **Official Response from Rachel Astori:** > This is such a great example of Trainual in action, thank you for sharing it. We love that you’ve made the content clear, a little fun, and easy to update, especially for techs learning in the field. And you’re not alone on the images piece — if you ever want tips on adding more visuals or laying things out, our support team would be happy to help you get the most out of it. ### 40. Trainual Made Documentation Easy—Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** doneta s. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Trainual?** Before Trainual we struggled to even know where to document stuff. Technology sometimes escapes me. Trainual made it easy for us to put everything in one spot and it makes sense! **What do you dislike about Trainual?** I wish there were more ways to drill down topics. I often have to go into the content I think the information will be located and Control F and search and if I don't find it I have to move on to the next content batch and do another search. Wish we could find this info without having to click into each content batch. **What problems is Trainual solving and how is that benefiting you?** It is a one stop shop where our whole team knows we can go find what we need. Didn't have this before Trainual. **Official Response from Rachel Astori:** > We love hearing how Trainual helped bring everything into one place — especially when documentation felt overwhelming before. Thanks for calling out the challenge around digging into content, too. Between search and our AI assistant, there may be ways to surface what you need faster, and our team’s always happy to help you explore those options. ### 41. Easy Content Creation and Centralized Resources for the Team **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea M. | Interpretation Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Trainual?** its easy to create content and resources for my team. I also like how we can keep all data and resources in one central place and we can separate things between process and topics or guides for our clients. **What do you dislike about Trainual?** sometimes cant be difficult to navigate or find resources when they are still in progress. **What problems is Trainual solving and how is that benefiting you?** we use it for all our guides and resources so its a tool we keep up and use daily. **Official Response from Rachel Astori:** > A daily-use tool that keeps everything in one place — that's the goal. Navigation for in-progress content is a helpful callout and we'll pass it along. Thanks for sharing! ### 42. Trainual: A One-Stop Shop for SOPs, Training, and Acknowledgments **Rating:** 5.0/5.0 stars **Reviewed by:** Tim R. | Director of Commercial Pest Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Trainual?** The thing that I like the best about Trainual is the fact that it is a one stop shop. You can put your SOP’s, trainings, acknowledgment forms all on one site. **What do you dislike about Trainual?** The thing that I dislike the most about Trainual, is that I like it so much. **What problems is Trainual solving and how is that benefiting you?** Trainual solve the problem of training. We used to have training issues in between our multiple branches, but now everything is uniform and everybody gets the same information. **Official Response from Rachel Astori:** > That dislike might be the best one we've heard yet! We're thrilled to hear you've had such a positive experience. Thanks for taking the time to leave us a review! ### 43. Adventure Guide **Rating:** 4.0/5.0 stars **Reviewed by:** OJ M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I really like how Trainual is concise and brief, which makes it easier for me to understand my job description and performance. It adds clarity and definition to questions I might not have answers to. I also appreciate the ease of setup; it was pretty easy, sufficient, understandable, and easy to deal with. **What do you dislike about Trainual?** I don't need excessive notifications. Just because something is added doesn't mean I need to know. A lot of times, Trainual has additional training that doesn't apply to me. I need it to be more streamlined to my job, not just general notifications. **What problems is Trainual solving and how is that benefiting you?** Trainual adds clarity to job-related questions I don't have answers to and provides updates on job assignments and necessary training. **Official Response from Rachel Astori:** > Love that Trainual is giving you clarity and confidence in your role — that's exactly what we want. The feedback on notifications and relevance is really helpful and we'll make sure it gets to the right team. Thanks for sharing your experience! ### 44. Easy Process Creation and Learning **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro G. | Junior Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Trainual?** It’s easy to create new processes and learn about them at the company I work for. **What do you dislike about Trainual?** At the moment, I don’t dislike it at all. I can’t think of anything negative to say. **What problems is Trainual solving and how is that benefiting you?** It solves a lot of the confusion many employees have when we, as a development team, create a new automation and they don’t know how to use it. With Trainual, they can easily learn how to use it. **Official Response from Rachel Astori:** > No dislikes? That's a huge win in our book! We're thrilled to hear it has been easy to create new processes. Thanks so much for sharing your thoughts! ### 45. Game-Changer for Standardized Employee Training **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda R. | REACH Partner | Certified Practitioner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2026 **What do you like best about Trainual?** I love that Trainual combines knowledge management and training, meaning all the business's collective knowledge is held in one place and is actually usable. It's also our business's Google, where everything is searchable, and team members can search in their own language. As a founder, I find it game-changing that team members ask Trainual every time they have a question. The initial setup was so easy and highly intuitive. **What do you dislike about Trainual?** Nothing. It's a winner all round. **What problems is Trainual solving and how is that benefiting you?** I use Trainual as our business's operational manual, ensuring consistent outcomes by guiding team members to excellence. It manages our collective knowledge, turns it into training, and acts as a searchable resource in any language, reducing the need for repeated inquiries. **Official Response from Rachel Astori:** > No dislikes and a team that goes to Trainual before asking around — that is music to our ears. So glad it's been a win from day one, and thank you for sharing! ### 46. Streamlined Onboarding with Custom Tracks **Rating:** 5.0/5.0 stars **Reviewed by:** Amy H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Trainual?** I like how Trainual organizes all of our policies and onboarding processes, providing a clear track that doesn't overwhelm new hires. I appreciate the feature that allows you to have custom tracks for certain employees or users. This means we can assign only relevant topics to someone in a certain pattern. Additionally, I found the initial setup to be very easy with the help of Trainual's support staff. **What do you dislike about Trainual?** I wish we could add tests under documents, like in a page, to check for comprehension. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to organize policies and onboarding, providing a clear track that doesn't overwhelm new hires. I love creating custom tracks to assign relevant topics in a specific pattern. **Official Response from Rachel Astori:** > New hires getting exactly what they need, when they need it, is such a win. The feedback on adding tests within pages is a great idea and we're passing it along to our product team. Really glad setup felt smooth from day one! Thanks for being part of the Trainual community! ### 47. So Helpful To Keep All Of Our Procedures and Learning Tools In One Place!! **Rating:** 5.0/5.0 stars **Reviewed by:** Yola S. | Internal Sales Agent / Company Concierge, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2025 **What do you like best about Trainual?** I really appreciate having all of our learning materials and procedures organized in a single location. I also like how everything is divided into clear sections, which makes it very straightforward to use. Overall, it's extremely user-friendly! **What do you dislike about Trainual?** I honestly haven't encountered any drawbacks so far; it has worked wonderfully for our team. **What problems is Trainual solving and how is that benefiting you?** Previously, all of our Standard Operating Procedures, training videos, and checklists were scattered across various folders, making it difficult to keep track of everything. Now, everything is organized in one place, which has saved us a significant amount of time and effort since we no longer have to search through countless files. Additionally, we are able to upload videos for training and onboarding, which has further streamlined our processes. **Official Response from Rachel Astori:** > This is so great to hear! We’re thrilled Trainual’s helped bring everything together in one easy, organized place and saved your team time. Love hearing it’s been smooth and user-friendly all around! Thank you so much for being part of the Trainual community. ### 48. Excellent Customization for Building Training Modules from Scratch **Rating:** 5.0/5.0 stars **Reviewed by:** Colton C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2026 **What do you like best about Trainual?** The customization options are excellent. I can fully develop my own training modules from scratch while also taking advantage of Trainual’s built-in features to streamline and enhance the process. **What do you dislike about Trainual?** The inability to upload videos directly (without using an iframe) is limiting, and the system can be a bit laggy and finicky at times. **What problems is Trainual solving and how is that benefiting you?** Trainual has helped make our training processes more streamlined and efficient, and it’s been easier to keep everything organized and consistent. **Official Response from Rachel Astori:** > Awesome to hear you're building training from the ground up and enjoying the customization. Thanks for calling out video uploads, we have hosted video options so you can upload directly instead of using an iframe. If you want to learn more our support team is always willing to help! We appreciate your feedback on performance and will be sure to get this in front of our product team. ### 49. Visual, Easy Process Creation with AI Integration and Team Progress Tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about Trainual?** very visual, easy to create processes and maneuvering in the system, ai integration, easy to alocate processes to different teams as you create content for their specific needs based on their roles. Easy to include images, documents etc in the process you are working on. Good for keeping track of your team's progress on the use of trainual. **What do you dislike about Trainual?** it would be great to see in the "Content' our companies content split into different groups based on departments, for example everything that is for the Operations department in one bucket, anything for HR in another, and see a 'glossary' of every process related to each department and how many processes are available in each department. **What problems is Trainual solving and how is that benefiting you?** it really is helping us train better our team, share information that they must know, it also helps our on boarding to new employees. **Official Response from Rachel Astori:** > We're so excited to hear how much you’re using Trainual — especially the visuals, AI tools, and role-based training. We have an option to filter by departments in the content tab, our support team would happily show you how to set this up. The idea of a glossary-style view is a really smart suggestion too, we'll be sure to send this to our product team. We are so glad Trainual’s helping with onboarding and keeping everyone on track! ### 50. A Game-Changer for Policy and Procedure Management **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah A. | Co-Founder ; CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Trainual?** I love Trainual's intuitive design, which has been instrumental in helping me organize my thoughts and create policies and procedures with ease. The ability to insert multimedia elements such as pictures and videos has added significant value, enhancing the clarity and engagement of the materials I develop. I am particularly impressed with the AI integration, which saves time and effort by translating and adjusting tones effortlessly. This feature has been incredibly useful, streamlining communication and training processes. The straightforward setup, thanks to the helpful assistance from the team, made the initial adoption smooth and stress-free. Additionally, Trainual has resolved 80% of my former challenges in maintaining consistency and accessibility of information, which previously plagued my team when using word documents and Google Drive. Recognizing if team members have accessed and responded to materials is also a valuable benefit. Ultimately, Trainual's ability to save time and effort in training and creating company procedures has made it an indispensable tool, and its profound impact is why I constantly recommend it to others. My admiration for the developers is immense, as their platform has truly revolutionized my workflow. **What do you dislike about Trainual?** I don't like the current search functionality in Trainual. It's difficult to search for information by keywords effectively. People have different ways of phrasing topics, and as it stands, it's challenging to locate the necessary information. **What problems is Trainual solving and how is that benefiting you?** I use Trainual to organize and streamline the creation of company policies and procedures. It solved my team's issues with accessing information, consistency, and onboarding, saving us significant time and effort. **Official Response from Rachel Astori:** > We may have just screamed reading this review. 😂 So glad Trainual’s hitting the mark for your whole team, from the cleaning crew to the CEO! Appreciate the heads-up on search and Arabic AI, we'll definitely make our product team aware of your feedback. Thanks for being such a great part of the Trainual community. ## Trainual Discussions - [Can I use Trainual for onboarding to externals?](https://www.g2.com/discussions/can-i-use-trainual-for-onboarding-to-externals) - 1 comment, 1 upvote - [How do I train the team with live videos on Trainual?](https://www.g2.com/discussions/42601-how-do-i-train-the-team-with-live-videos-on-trainual) - 1 comment, 1 upvote - [Not sure how to word my question, but I find the layout to be a little been "broken up".](https://www.g2.com/discussions/not-sure-how-to-word-my-question-but-i-find-the-layout-to-be-a-little-been-broken-up) - 1 comment, 1 upvote - [Would you be able to add a "screenshot function" instead of attachment dragging for Microsoft PC?](https://www.g2.com/discussions/would-you-be-able-to-add-a-screenshot-function-instead-of-attachment-dragging-for-microsoft-pc) - 1 comment, 1 upvote - [search for employees by name - set up departments and track training progress of teams - content](https://www.g2.com/discussions/search-for-employees-by-name-set-up-departments-and-track-training-progress-of-teams-content) - 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