KC

Kimberly C.

Mid-Market (51-1000 emp.)

5/25/2023

"Excellent Customer Service"

5/5

What do you like best about TrackTik?

Follow up by staff and ease of use of their platform Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

That it does not integrate with Quickbooks seemlessly Review collected by and hosted on G2.com.

AS

Verified User in Security and Investigations

Mid-Market (51-1000 emp.)

5/30/2023

"Easy to use and versatile."

5/5

What do you like best about TrackTik?

Versatility. Many functions and capabilities to fit a wide variety of applications. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

Point of contact changes often. Sometimes difficult to receive tech support. Review collected by and hosted on G2.com.

AS

Antonio S.

CEO

Small-Business (50 or fewer emp.)

8/20/2021

"I would have been a client sooner!"

5/5

What do you like best about TrackTik?

TrackTik has all the functions that a security company needs to get started or increase efficiency in their operarations.

TrackTik Mobile allows you to manage guards, patrols, and tours. TrackTik's back-office functions help with scheduling, billing, and payroll.

I started off using TrackTik Mobile, but if I had known about the Back Office Suite, I would have done that a long time ago.

I was able to consolidate a lot of functions and software by using TrackTik. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

Some settings and features can be hard to find or figure out on your own.

But, for the most part, it's intuitive. Review collected by and hosted on G2.com.

What problems is TrackTik solving and how is that benefiting you?

I was able to consolidate a lot of functions using TrackTik's software. I had different software for scheduling that would not calculate OT, DOT, Holiday pays. The time-card verification in the previous software I used was also inefficient and time-consuming.

With the billing and payroll function, I have cut down on billing and payroll data entry from 4-6 hours to about 30 minutes. Review collected by and hosted on G2.com.

AS

Verified User in Security and Investigations

Mid-Market (51-1000 emp.)

8/17/2021

"Additional Accolades!"

5/5

What do you like best about TrackTik?

I love using TrackTik and most especially enjoy working with the team members on solving my issues. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

I would normally say I dislike the time zone difference, but I've never found an issue with contacting a member of the TrackTik team. Review collected by and hosted on G2.com.

Recommendations to others considering TrackTik:

Definitely contact a team member from TrackTik. You will not regret it! They have been such an incredible resource for our company. Review collected by and hosted on G2.com.

What problems is TrackTik solving and how is that benefiting you?

We are solving a lot of end-user errors. On top of all of the features and benefits that the TrackTik program has to offer, I have realized we have a partner with TrackTik as well. They are always so eager to help us solve our issues! Review collected by and hosted on G2.com.

SP

Stephen P.

Stationary Operations Manager

Mid-Market (51-1000 emp.)

8/25/2021

"Great system!"

5/5

What do you like best about TrackTik?

TrackTik is 100% designed with Security Companies in mind. The scheduling portion is intuitive and meets or exceeds our needs on many levels. The guard tour app is easy to use and offers a wide variety of customizations that give us the flexibility to tailor our services for specific customers. TrackTik's trainers (we worked closely with Jose Ceppi) and tech support and knowledgeable about their product, our industry, and the various laws and regulations that can make our job difficult. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

At times, the website can be a little glitchy but IT has been quick to respond and fix any issues. I wish there was a built-in/native parking program in TrackTik and that all the features TrackTik offers were available to all customers with paywalls. Some features, such as New Task Dispatch, would benefit from customization options on our end. Review collected by and hosted on G2.com.

OP

Office P.

Executive Director

Small-Business (50 or fewer emp.)

8/17/2021

"100% worth it!"

5/5

What do you like best about TrackTik?

My operations manager loves the scheduling feature. My boss loves that we can prove to our customers where our Officers were at a specific point in time. I love the payroll help. Anytime I have a question, I can call or email, and they answer or respond in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

My biggest pet peeve is with scheduling. If someone clocks in outside an allowed time frame, the time punches appear in "unplanned shifts". I then have to go to the live schedule, find where said person's scheduled shift was, open the shift, click do not bill, do not pay, save (which closes the window), find the shift and open it again, unassign the employee from the shift, save again. Go to unplanned shifts, and if I am lucky, there will now be a button that says "Create Shift".

The main website is not mobile friendly - so if changes need to be made you need a laptop or computer, because you will not be able to physically access what you need on a phone or tablet screen. Review collected by and hosted on G2.com.

Recommendations to others considering TrackTik:

Let them help you with setup; unless you have 1-3 other people you trust at work to help you set up. It took so long because I was the only one entering ALL the information of our clients, and setting up routes etc... Pay the extra money, send the info to TrackTik and let them do it. Review collected by and hosted on G2.com.

What problems is TrackTik solving and how is that benefiting you?

TrackTik saves us so much time when it comes to scheduling and changing schedules. Our customers love that they receive Incident Reports within 24 hours, instead of waiting until the end of the month for someone to type them and email them out. We also get notifications when it is about time for our employees to renew driver's licenses and security licenses and whatever else we want to put in there that would have an expiration date. Review collected by and hosted on G2.com.

AS

Verified User in Security and Investigations

Mid-Market (51-1000 emp.)

11/16/2021

"All-encompassing application that makes it easy"

3.5/5

What do you like best about TrackTik?

I like that there is the ability to write reports through the application as well as the layout of these reports when downloaded Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

There are a few integrations that would be extremely useful that they do not have in the works. This includes even just a simple notification sent to management via email when a staff member picks up a shift in open shifts. Review collected by and hosted on G2.com.

Recommendations to others considering TrackTik:

Keep in mind this is not a user friendly application and will need a lot of time to implement and train staff on Review collected by and hosted on G2.com.

What problems is TrackTik solving and how is that benefiting you?

We have been saving money with Tracktik as we don't need to have three applications with a monthly fee , all three things can be done through Tracktik. It is beneficial to have digital reports that we can access, live at our finger tips Review collected by and hosted on G2.com.

US

Verified User in Security and Investigations

Small-Business (50 or fewer emp.)

12/22/2021

"Trackforce makes yard touring easy"

5/5

What do you like best about TrackTik?

I like how simple it is to create a yard tour And keep track of all reporting done on the yard. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

I can't think of anything I dislike about the program Review collected by and hosted on G2.com.

RO

Ryan B. O.

Physical Security Consultant

Mid-Market (51-1000 emp.)

11/16/2021

"TrackTik is an excellent tool for security professionals!"

5/5

What do you like best about TrackTik?

We are very impressed with TrackTik's ability to be customized to fit our needs at each client location. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

So far, we haven't found anything that we dislike. Review collected by and hosted on G2.com.

JF

Justin F.

D

Mid-Market (51-1000 emp.)

8/17/2021

"Best in the Business"

5/5

What do you like best about TrackTik?

I like the constantly evolving features and the ever-expanding ecosystem surrounding the base product. Review collected by and hosted on G2.com.

What do you dislike about TrackTik?

There are not many dislikes, because they are constantly improving their product. Review collected by and hosted on G2.com.