Tracker Reviews & Product Details

After using a variety of CRM systems throughout my career, Tracker RMS is intuitive, functional, wonderfully customizable, and practical to use for collecting, sorting, and reporting on data. The timesheet entry, editing, approval, and payment process is impressive and not overly technical, making it easier to gain buy-in from colleagues, candidates, consultants, etc. One of the most significant benefits of the platform and company behind the software is exceptional account management. Most of my career experience focused on customer success, and now, I have high standards when it comes to the level of support I receive as a client. Our dedicated account manager is responsive, intelligent, and tech-savvy. More importantly, she is genuinely friendly, an active listener, effective communicator, and educates me and our team when we get stuck. Review collected by and hosted on G2.com.

As with any software, new platform, change in service, the learning curve is the most challenging part. Getting up to speed with my colleagues when starting a new role can feel overwhelming and somewhat frustrating; however, having access to the extensive orientation library, online support chat feature, help articles, and my dedicated account manager has made the transition into my new position much more seamless. Review collected by and hosted on G2.com.

The tracker team goes out of their way to make us feel heard! Review collected by and hosted on G2.com.

Sometimes the new updates take a little while to adjust to. Review collected by and hosted on G2.com.

Extremely user-friendly, excellent training (Courtney our trainer is so knowledgeable, accessible, friendly and responsive!), great visual presentation and efficient. Review collected by and hosted on G2.com.

Continue to build out some of the important functions on the staffing side, particularly email communication, job communication, candidate ownership v. account managers/sales. Review collected by and hosted on G2.com.

The ability to connect and pull resumes from job boards and linked and the tracking process through the life cycle Review collected by and hosted on G2.com.

Sometimes resumes pulled from job boards aren’t exactly inline with what I’m searching and I wouldn’t get them if I searched the actual board. Review collected by and hosted on G2.com.

We reviewed a ton of ATS/CRM systems, and Tracker is the most comprehensive system that caters to our needs. It enables us to very specifically categorize our candidates by not only their job category, but their specific area of expertise and supplementary skills. This allows us to hone in on the right candidates for a given position quickly.

Tracker also makes our client prospecting and management process easy and efficient. It helps us follow up effectively and not drop the ball on relationships. Review collected by and hosted on G2.com.

Tracker defines a "Lead" as a person. We define a "Lead" as an opportunity (specifically, an open position with a client that we've become aware of and want to secure an opportunity to fill).

Luckily, Tracker helped us customize the system to better fit our lead process. Review collected by and hosted on G2.com.

Tracker does reporting and has a great workflow of candidates through the process. It has a solid visual setup and is very customizable. There is solid retention of information and pretty user friendly. The team is super supportive and very helpful in understanding how to work with the product and setting the environment up for you and your team. Review collected by and hosted on G2.com.

Some of the process's could be more automated, requiring multiple steps to finish a solution. There are some features which could be a little cleaner and have more functionality. Reporting is solid but having links to active content would help. Review collected by and hosted on G2.com.

The ATS aspects of Tracker are amazing, intuitive, easy, to use and I love the integration with linkedin.

the ability to include candidate pictures is very helpful when searching back through candidates you interviewed months or even years ago. We are still learning new things every day and Simone has been an incredible help! Review collected by and hosted on G2.com.

We are hoping that Tracker will build out the campaign feature to AND/OR/IF principles Review collected by and hosted on G2.com.

I like how Tracker has a setting for nearly everything you could want. Review collected by and hosted on G2.com.

I wish that Tracker could import candidates from LinkedIn that already existed in the database, rather than just new candidates only. Review collected by and hosted on G2.com.

We have been using TrackerRMS for a number of years now and recently moved to the new Evolution upgrade. At the point of being told there was a new version coming we decided to research other options and found nothing available that could match the rich feature set that is in TrackerRMS. The combined CRM & ATS offer great value for money. Review collected by and hosted on G2.com.

We are currently uploading timesheet data in QuickBooks through a manual process. We are about to test their Quickbooks integration with Zapier so hopefully this will eliminate the need to do the upload. Review collected by and hosted on G2.com.

The new version is easy to use and traight forward t pick. The support from the team in UK during the role out process has been brilliant! Considering we have customised our version heavily over a 5 year period with vetting forms, and automatch function for candidates to jobs we manage to role the new product out with little to no disruption Review collected by and hosted on G2.com.

They currently have a chatbot which can be escalated a support technician for the US customers but this is yet to reach the UK. Having used it a couple of times during the rollout process I the immediate response and usefulness of the information was awesome Review collected by and hosted on G2.com.