# Tracker Reviews **Vendor:** NetResults **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.2/5.0 **Total Reviews:** 6 ## About Tracker NetResults Tracker is a powerful, easy-to-use web-based collaboration tool to help companies track business issues and automatically manage them through to resolution. ## Tracker Pros & Cons **What users like:** - Users commend the **ease of use** with Trackr, appreciating its simple setup and seamless order tracking integration. (1 reviews) - Users find the **easy setup** of Tracker beneficial, appreciating its seamless one-click installation for order tracking. (1 reviews) - Users appreciate the **simple setup and one-click installation** of Tracker, enhancing their order tracking experience seamlessly. (1 reviews) - Users value the **simple setup** of Tracker, finding it easy to install and use effectively for order tracking. (1 reviews) - Users commend the **tracking ease** of Tracker, highlighting its simple setup and one-click installation for order tracking. (1 reviews) **What users dislike:** - Users find the **lack of flexibility** in contact management limiting, affecting communication and tracking delivery statuses. (1 reviews) - Users find the Tracker to have **limited customization** , restricting flexibility and user-specific choices for tracking deliveries. (1 reviews) - Users find the **limited options** in Tracker restrict their flexibility and visibility into delivery statuses for customers. (1 reviews) - Users often find the **slow loading** of Tracker frustrating, impacting their ability to efficiently track deliveries. (1 reviews) ## Tracker Reviews ### 1. Auto-populate tracking numbers **Rating:** 4.5/5.0 stars **Reviewed by:** YUSUF K. | Chief Information Officer, Education Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2024 **What do you like best about Tracker?** I have benefited from Trackr in my Shopify store because it has been able to simplify order tracking for my customers. There are no questions about that: the setup was simple and one-click installation of applications was a real cinch. **What do you dislike about Tracker?** Sometimes, I feel that it is not very flexible in terms of choices that can be availed by the user. I cannot track any simplified status or description of what happened to the delivery that I want my customers to see. **What problems is Tracker solving and how is that benefiting you?** Trackr saves time by integrating the order tracking system in my Shopify store, and there is no need for inputting tracking numbers or using other tracking platforms to track orders. ### 2. Tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Erin C. | Staffing specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Tracker?** How easy it is to manuever through the database **What do you dislike about Tracker?** I have not found any downsides so far, everything is great **What problems is Tracker solving and how is that benefiting you?** Helping obtain all of our information ### 3. Tracking tracker **Rating:** 5.0/5.0 stars **Reviewed by:** Gopanpally R. | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Tracker?** very usefull to track details easily and can be used for many sites , applications , no obiligations to use on a website error free . No complications and used on many devices **What do you dislike about Tracker?** No issued identified for useing a tracking and can be modified better for make so easy to use by all appliacants so that can be used on many devices to use them frequently **What problems is Tracker solving and how is that benefiting you?** No to more updated and error free and can be notified very frerquently not to make a pending on a task and a good reminder to finish a task very effectively. so can be used more likely ### 4. Decent tool that does the job - but still lot of areas to improve **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Tracker?** Gives a holistic overview of the information needed for comparing different tools **What do you dislike about Tracker?** More applicable fields at times are missing for comparison. **What problems is Tracker solving and how is that benefiting you?** Gives us the peer reviews and what others are sharing about a given tool, helps to make faster decisions ### 5. Awesome application for resolve business issues. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2019 **What do you like best about Tracker?** Accepts multiple languages and platform and processor and also allows the adminstration in any system .Tracks multiple projects in a unique way. It will give alerts for issue to avoid escalation. **What do you dislike about Tracker?** Some what expensive. If cost refused then it would be helpful. **Recommendations to others considering Tracker:** It's Awesome application to avoid escalations. And improve the productivity. **What problems is Tracker solving and how is that benefiting you?** Resolving issues at the time when get the alert. ## Tracker Discussions - [What is the advantage of tracking software?](https://www.g2.com/discussions/tracker-what-is-the-advantage-of-tracking-software) - [How does a feature tracker work?](https://www.g2.com/discussions/how-does-a-feature-tracker-work) - [What is a tracker software?](https://www.g2.com/discussions/what-is-a-tracker-software) ## Tracker Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Tracker Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,641 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,206 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,459 reviews)