---
title: Track-It! Reviews
meta_title: 'Track-It! Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 100 reviews by the users' company size, role or industry
  to find out how Track-It! works for a business like yours.
aggregate_rating:
  rating_value: 3.7
  review_count: 100
  scale: '5'
date_modified: '2026-07-12'
parent_category:
  name: IT Management
  url: https://www.g2.com/categories/it-management
---

# Track-It! Reviews
**Vendor:** BMC Helix  
**Category:** [Service Desk Software](https://www.g2.com/categories/service-desk)  
**Average Rating:** 3.7/5.0  
**Total Reviews:** 100
## About Track-It!
Newly redesigned, fully web based integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Endpoint Management, Software Deployment, Patch Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more.





## Track-It! Discussions
  - [What needs improvement with Track-It! to better support your IT help desk operations?](https://www.g2.com/discussions/what-needs-improvement-with-track-it-to-better-support-your-it-help-desk-operations)
  - [What is Track-It! used for?](https://www.g2.com/discussions/what-is-track-it-used-for)

- [View Track-It! pricing details and edition comparison](https://www.g2.com/products/track-it/reviews?page=3&section=pricing&secure%5Bexpires_at%5D=2026-07-13+15%3A58%3A41+-0500&secure%5Bsession_id%5D=dc7903db-d921-4b73-8539-93ccb0064805&secure%5Btoken%5D=9382d763f4f11bd6546246fad6035928c0449dc71275ec2907f6c785953510ad&format=llm_user)

## Track-It! Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Administration**
- Change Management
- Asset Management
- Reports & Analytics

**Incident Management**
- Automate Ticket Routing
- Ticket Prioritization
- Ticket Notifications
- Knowledge Base
- Knowledge Base/Ticket Integration

**Service Desk**
- Help Desk
- Incident Reports
- Process Workflow

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Reporting**
- Dashboards
- Time Tracking
- Surveys

**Management**
- Reporting
- Administration Console
- Access Management
- Asset Management
- Policy Dictation

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Access & Usability**
- Mobile
- Self Service
- Active Directory

**Functionality**
- Ticketing System
- Performance Logging
- Alerting
- Automation

**Agentic AI - Service Desk**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Agentic AI - IT Service Management (ITSM) Tools**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

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