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Top 10 Track-It! Alternatives & Competitors

By BMC Software
(100)3.7 out of 5

Explore the best alternatives to Track-It! for users who need new software features or want to try different solutions. Service Desk Software is a widely used technology, and many people are seeking easy to use, simple software solutions with mobile user support, automated response, and sla management. Other important factors to consider when researching alternatives to Track-It! include features and asset management. The best overall Track-It! alternative is Zendesk Support Suite. Other similar apps like Track-It! are Freshservice, Jira Service Management, SysAid, and ManageEngine ServiceDesk Plus. Track-It! alternatives can be found in Service Desk Software but may also be in Help Desk Software or IT Service Management Tools.

Best Paid & Free Alternatives to Track-It!

  • Zendesk Support Suite
  • Freshservice
  • Jira Service Management
Show More

Top 10 Alternatives to Track-It! Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Track-It! stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Higher Education, and Hospital & Health Care, and find the best product for your business.
    #1

  1. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    2. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, Zendesk Support Suite is:

    Slower to reach roi
    Better at meeting requirements
    Better at support
    See all Zendesk Support Suite reviews
    #2

  2. Freshservice

    By Freshworks
    (1,238)4.6 out of 5

    3. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, Freshservice is:

    Slower to reach roi
    Better at support
    More usable
    See all Freshservice reviews
    Serviceaide ChangeGear
  3. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    4. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to Track-It!, Serviceaide ChangeGear is:

    Slower to reach roi
    Better at meeting requirements
    Better at support
    Visit Website
    #3

  4. Jira Service Management

    By Atlassian
    (779)4.2 out of 5

    5. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, Jira Service Management is:

    Better at meeting requirements
    Better at support
    Easier to do business with
    See all Jira Service Management reviews
    #4

  5. SysAid

    By SysAid
    (710)4.5 out of 5

    6. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, SysAid is:

    Slower to reach roi
    Better at support
    Better at meeting requirements
    See all SysAid reviews
    #5

  6. ManageEngine ServiceDesk Plus

    By ManageEngine
    (231)4.2 out of 5

    7. Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, ManageEngine ServiceDesk Plus is:

    Slower to reach roi
    Better at meeting requirements
    More usable
    See all ManageEngine ServiceDesk Plus reviews
    #6

  7. Vivantio

    By Vivantio
    (291)4.3 out of 5

    8. Elevate your service. Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, Vivantio is:

    Slower to reach roi
    Better at support
    Better at meeting requirements
    See all Vivantio reviews
    #7

  8. Spiceworks Cloud Help Desk

    By Ziff Davis
    (311)4.3 out of 5

    9. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, Spiceworks Cloud Help Desk is:

    Easier to set up
    Easier to admin
    Better at meeting requirements
    See all Spiceworks Cloud Help Desk reviews
    #8

  9. TeamSupport

    By TeamSupport
    (873)4.4 out of 5

    10. TeamSupport: Customer Satisfaction, Streamlined TeamSupport is the premier ticketing and live chat solution designed for support teams looking to improve customer engagement and make agents’ lives easier. Our intuitive, AI-powered platform allows teams to spend less time on manual tasks and more time building stronger relationships with customers. TeamSupport allows agents to connect relevant teams, access valuable customer insights, and solve complex issues with less time and effort which ultimately improves customer satisfaction.

    Categories in common with Track-It!:
    Get a quote

    Reviewers say compared to Track-It!, TeamSupport is:

    Better at support
    Easier to do business with
    Easier to set up
    See all TeamSupport reviews
    #9

  10. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    11. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, Freshdesk is:

    Better at support
    Easier to set up
    More usable
    See all Freshdesk reviews
    #10

  11. SolarWinds Service Desk

    By SolarWinds Worldwide LLC
    (742)4.3 out of 5

    12. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with Track-It!:

    Reviewers say compared to Track-It!, SolarWinds Service Desk is:

    Slower to reach roi
    Better at support
    More usable
    See all SolarWinds Service Desk reviews
    Serviceaide ChangeGear
  12. SponsoredYou’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.

    Serviceaide ChangeGear

    (99)3.9 out of 5

    13. We help companies transform their service and support with AI-based technologies and automation to improve business processes, increase self-service and reduce costs. The goal is to provide value to both users and support organizations to reduce workload, improve quality of service and increase productivity. ChangeGear is a scalable and flexible ITSM solution with a virtual agent called Luma. ChangeGear is available in three tiers: Change Manager, Service Desk and Service Manager. ChangeGear is certified across 12 ITIL processes.

    Visit Website

    Reviewers say compared to Track-It!, Serviceaide ChangeGear is:

    Slower to reach roi
    Better at meeting requirements
    Better at support
    Visit Website

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