The technology "works" and has given us the API visibility and enforcement we have been looking for for a long time. That said, what sets Traceable apart is their relentless commitment to customer success and value realization. Their entire account and management team truly raise the bar when it comes to customer obsession. Review collected by and hosted on G2.com.
At this point, frankly nothing. They've ticked all the boxes and more and we just hope they are able to sustain this level of excellence. Review collected by and hosted on G2.com.
22 out of 23 Total Reviews for Traceable AI
Overall Review Sentiment for Traceable AI
Log in to view review sentiment.
We selected Traceable for it's testing capabilities, but it also gives me so many ways to slice and dice and understand how our APIs are being used and abused.
The support is really impressive. Every time I have a question, they either have the answer or can figure it out pretty quickly and they are very willing to walk me through their complex UI to demonstrate how I can figure out more answers. Review collected by and hosted on G2.com.
The UI is confusing and still clearly from a startup. I would like the ability to save queries (in traces), save views and filters, and have it remember how I laid out the screen. Review collected by and hosted on G2.com.
Traceable provides an incredibly comprehensive review of our API traffic. I'm especially impressed with the number of integrations with other tooling to help bring a full view of my environment. Support and account teams are very responsive, and always willing to setup last minute calls to worth through issues together. It speaks volumes to their dedication to differentiating the product in a sea of security tools. Review collected by and hosted on G2.com.
The breadth of configuration options and features is impressive, but many are still limited or not feature complete. Find a way to keep going wide, but add depth in certain key areas. Review collected by and hosted on G2.com.
We have found Traceable AI to be an exceptional solution for our API inventory management needs. Our decision to adopt this product has been greatly validated by its performance and compatibility with our environment. We have seamlessly tailored its features to align with our requirements and have even implemented it within our on-premise infrastructure. The comprehensive insights it offers into our inventory have significantly facilitated our triage processes and overall inventory management.
One noteworthy aspect of Traceable AI is its remarkable customer support. In particular, I would like to commend Vijay Shankar from the Traceable team for his dedicated assistance. He has been our single point of contact and has consistently provided excellent support. The team's proactive approach, including regular follow-ups and prompt responsiveness, has truly set a high standard for customer service. They have been exceptionally accessible and have ensured timely updates in response to any requests, changes, or feature enhancements. Review collected by and hosted on G2.com.
As for areas of improvement, I have encountered minor issues primarily related to the user interface (UI). Occasionally, certain elements such as page numbers and filters have displayed inaccuracies or inconsistencies. However, it is worth mentioning that the Traceable team is receptive to user feedback and diligently incorporates updates to enhance the platform's functionality. Review collected by and hosted on G2.com.
This tool meets and exceeds all expectations within all the API Security areas including shift left. The tool deploys easily and quickly and was able to detect all the tests other vendors missed during PoCs. Support has been working well with our model which has become a good partnership. Their shift left component is an excellent way to verify vulnerabilities don't end up in production and goes beyond what a typical DAST can't test. We look forward to future implementation with their Language Agents so that we can take full advantage of the NextGen WAF capabilities. Review collected by and hosted on G2.com.
For complex environments, a new deployment will take extra coordination with support since their documentation doesn't cover all use cases (how can they?). Integrations with other tools are possible, but require assistance from their support while they continue to build the portfolio. Review collected by and hosted on G2.com.
Traceable has provided an excellent insight into how our data flows on a day-to-day basis. The platform provides a very detailed overview of how data is able to flow in our environment.
The process of installing the Traceable agent on our servers was very straightforward when introducing a new environment.
Our team has provided high-quality support throughout the onboarding process. They have been able to promptly address every concern or issue that we have encountered, whether it be a simple regex solution or working with their backend team on correcting an issue in the agent. The support has been top notch. Review collected by and hosted on G2.com.
The update process for our systems has required our Sysadmin to uninstall and reinstall when updates need to be applied. The update process could be more streamlined.
Enhancing the reporting capabilities, especially for historical data beyond a month would provide to be useful. Review collected by and hosted on G2.com.
The support has been awesome! Fastest turn around time for any support related questions and training I've been a part of. The UI is also very easy to use and understand quickly. It's amazing what Taceable can discover about your API applications such as what types of sensitive data are being passed in API calls. Review collected by and hosted on G2.com.
The only issues I've seen so far have been related to agent performace on Tanzu Applicaiton service. This is a new feature so I'm positive it will be remediated quickly from my experiece with support. Review collected by and hosted on G2.com.
Traceable has comprehensive solution for protecting all API endpoints in all deployment models Very customizable and easy to operate. They keep adding new features quickly Review collected by and hosted on G2.com.
Still a growing company. Many challenges to solve. Reporting needs to be improved on larger scale Review collected by and hosted on G2.com.
Does a great job at showing the information needed to be gleamed from an API call
Threat actor/protection portion seems to be extremely useful
Fast and great support from the reps. Review collected by and hosted on G2.com.
Wish it had the ability to save analysis queries
Needs to be able to save what columns you want to be shown. I have to consistently hide columns in order to fully display the information I want to see.
Dark theme please
Better and more documentation needs to be done Review collected by and hosted on G2.com.
At our organization, we emphasize conducting meticulous Proof of Concept (POC) assessments involving at least three vendors before making product procurement decisions. This evaluation encompasses aligning the vendor's solution with our specific use cases, technical support requirements, and the product team's vision.
Our rigorous POC process consistently positioned Traceable at the forefront, achieving top rankings across all evaluated criteria compared to other vendors. The support team's assistance has been phenomenal during the POC phase and throughout the provisioning of both production and non-production environments.
With unwavering confidence, I affirm that this tool has significantly elevated the effectiveness of our security program. Review collected by and hosted on G2.com.
It would have been advantageous if the TPA (Traceable Platform Agents) servers could have also been hosted within the vendor's cloud infrastructure. While I understand design constraints might limit this possibility, such an arrangement would have benefitted our organization and other mid-sized customers like us. Review collected by and hosted on G2.com.
Traceable offers a variety of deployment options, acknowledging the complexity of Cloud Infrastructure. Ensuring complete visibility of API endpoints is crucial, and Traceable's diverse deployment strategies are designed to maximize coverage.
The platform is equipped with a powerful blocking mechanism that can operate either at the endpoint level or at the network level, by integrating with third-party Web Application Firewalls (WAFs). This versatility allows us to tailor our inline blocking strategies effectively.
Furthermore, the support service provided by Traceable is remarkable. It ranks among the best that my teams have encountered from any vendor. The Traceable team has consistently demonstrated their responsiveness and sensitivity to the timelines and intricacies of our environments. Their strong, dedicated support team is commendable. Review collected by and hosted on G2.com.
There are a few technical limitations that we've encountered, although I understand that Traceable.ai is actively working on improvements in these areas.
Our use of the mirroring mechanism for certain endpoints has highlighted a few potential enhancements:
Currently, we filter data after it has been sent to the Traceable platform. This process results in us incurring costs for transmitting data that will eventually be redacted or discarded upon reaching Traceable. It would be advantageous if we could implement filtering prior to data transmission.
Mirroring traffic is a significant cost factor. If there were a method to compress the data before mirroring, it would lead to considerable savings.
We have also faced challenges due to ECS Fargate not supporting PPS Auto Scaling. This issue has necessitated substantial troubleshooting on our part. Any potential solutions to this would be greatly appreciated. Review collected by and hosted on G2.com.
