TouchPoint Church Management Software Reviews & Product Details - Page 5

Searches for different groups to send out mass emails. Adding and deleting people to the system Review collected by and hosted on G2.com.

Customer Service is not with a live person to talk or guide you through issues when they arrive. When registration is filed with this Event. How do you correct to stop the duplication of each check box that is checked. It is picking up the Sub Groups. Do not want them to show. It is confusing as a recipient. Review collected by and hosted on G2.com.

This is the best management software for churches. The search ability is the best out there! The search functioning and building searches is the best part about Touchpoint. Review collected by and hosted on G2.com.

Touchpoint needs to upgrade its mobile app to allow for more functions. More functions would allow us to see more information while not forcing us to use the web version. When this happens it will be excellent. Review collected by and hosted on G2.com.

I love that it is user friendly and that I can add visitors or new members while they are standing there waiting. Review collected by and hosted on G2.com.

I dislike that you don't have an option to add an entire family of children. It takes too long to stand there and add siblings separately using the same information. We need one screen where we can add several siblings at one time!!! Review collected by and hosted on G2.com.

Ease of use and buy-in from our staff. The ability to access all levels of information from anywhere has been great. The software gives us ability to track all manner of people data in one place and associate documents and notes with them. The support staff is helpful and quickly responsive. We use the check-in feature for our children's and youth programs and it works very well, on PCs, iPads or phones. We have also customized a mobile app with TouchPoint and find it to be simple to use but robust in features. Review collected by and hosted on G2.com.

A couple of areas are a little "clunky" but TouchPoint has those identified to make improvements in the future. Some advance reporting features are a bit intimidating to novice users. Review collected by and hosted on G2.com.

Touchpoint gives access to a lot of information, and I love the data it produces. Review collected by and hosted on G2.com.

Touchpoint is not always user-friendly. It can be difficult to find a specific item -- for example, I was trying to opt-in to text messages the other day. I'm in my 20s and can generally find my way around most systems pretty quickly. It took me a long time to figure out how to find the opt-in section!! There are also certain reports that I've found interesting in the past that months later I'm not able to locate... and then another few months later I find it again! It seems like the overall organization of where information is located and how to get there could be streamlined. Review collected by and hosted on G2.com.

I like that we work together as a team to get the switch from our old church management software to the new software. Change is never easy, but I feel confident that we will be successful in getting everything up and running the way it should be in a couple of months. Our church has a wide range of ages from babies to senior adults. I am glad that we will be able to personalize our email distribution to reach out to the select individuals for a specific event or ministry opportunity without having to send every email to every single family. Review collected by and hosted on G2.com.

I do not like that we cannot pick up the phone to talk to someone on the team about an issue. I know that we have connection through email, but I am used to calling the support staff from our old software and they could remote in if there was a problem or an issue that needed to be addressed. Review collected by and hosted on G2.com.

The ability to search directories of people Review collected by and hosted on G2.com.

I really don't like the user interface. It is easy to get lost when you don't have complete permission. Review collected by and hosted on G2.com.

I like that I can run custom reports on groups and can have them downloaded into excel. We have also used the system to be able to take payments online for certain events and that has been great. Review collected by and hosted on G2.com.

I would like to have more training because I think that Touch point can do more things then I know how to do, so if I got more training I would have a better idea of what I didn't like about it. Review collected by and hosted on G2.com.

I have found that the TouchPoint database system is very clean - not cluttered which makes it easy to navigate. There is not a lot of my screen taken up with useless space or unnecessary information. Also, the support team has been fantastic--very quick to respond with accurate information. Their online help has also been a tremendous source of useful information about their program. Review collected by and hosted on G2.com.

Some things are not as intuitive as I would like. The terminology they use for various things is really taking some getting used to but I suspect over time it will become second nature. Review collected by and hosted on G2.com.

The email support is quick and usually very helpful. Even to those who have not been using the software long the response from their people is good. And if you don't understand what to do next you can always reply back and they will help you solve your problem. Review collected by and hosted on G2.com.

No telephone support as some of the others do like ACS Realm. I miss the telephone support because you can learn how to use features you are not sure of or don't understand. Review collected by and hosted on G2.com.